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Internet Browsers Supported by Liferay Help Center
legacy
The Liferay Help Center has been tested with the browsers listed below. Older browsers can still be used, but newer features may not look or work as intended. We recommend that you always use the current version of a...
MultiSearch Request solution for Liferay
legacy How To
Issue Liferay has no out of the box solution for handling MultiSearch Requests. Environment DXP 7.2 Resolution The Multi-Search API is exposed as a low-level API in Liferay Search's APIs through...
Unable to show journal articles
legacy Troubleshooting
Issue We have some troubles when trying to show web contents. Scenario 1: Trying to show a web content in search results page. Some of the web contents in the search result show the error message "An error occurred...
How to enable CSRF Token in Liferay?
legacy
Issue How to enable CSRF Token in order to prevent CSRF attacks in Liferay? Environment Liferay DXP 7.2 Resolution Liferay's p_auth token protects against CSRF and is enabled by default. Here is the main...
Instance level LDAP configuration
legacy How To
Issue When configuring LDAP authentication from DXP 7.3, the companyId has to be configured on an instance level. This issue can present itself for example during a CI / CD development. Environment DXP 7.3...
Change the GUEST_LANGUAGE_ID cookie to expire Null
legacy Troubleshooting
Issue The Guest language ID cookie in Liferay has a one-year expiration, whereas the undefined cookie in the F5 balancer caused the conflict. Is there a way to modify the Cookie's duration in Liferay? Environment...
Document Library does not get deleted from the temp directory after re-indexing when using Amazon S3 Store
legacy Troubleshooting
Issue Steps: Set up Liferay to use Amazon S3 Store Navigate to Site Administration > Content & Data > Documents and Media Upload several documents Perform a re-index of the instance Navigate...
Repeatable Geolocation field cannot be moved properly
legacy Troubleshooting
Issue Steps to reproduce 1. Start Liferay 7.3 Bundle. 2. Create a new structure. 3. Add a geolocation field and set property to repeatable 4. Create new web content with the above created structure. 5. Repeat the...
dtSa cookies containing special characters
legacy
Issue As dtsa cookies are detected, are these cookies URLs cause for concern? Is there any information concerning these cookies in relation to Liferay? Use Case: As Liferay generated dtSa cookies contain the...
How to configure the default timeout value to any value instead of having it capped at 500ms
legacy
Issue The default library timeout until Liferay DXP 7.2 fix pack dxp-3 is 250ms. The default library timeout since Liferay DXP 7.2 fix pack dxp-4 is 500ms.  Use Case: The user would like to be able to set/configure...
View permission for the "Guest" is not selected by default
legacy Troubleshooting
Issue When we create WebContent, the permission for guest user is not selected by default. Steps to reproduce 1. Create new basic webcontent. 2. Before publishing, check the permissions of webcontent. 3. We see...
Custom Layout Templates shows source code in Nested Application Portlet
legacy Troubleshooting
Issue Configure the Nested Application Portlet to appear with any of the custom layouts whenever it is used. Instead of the layout's rendering, the source code is shown. Steps to reproduce 1) Deploy the custom...
NoSuchUserException when setting email address in "To" field of Order Placed Notification Template
legacy Troubleshooting
Issue When placing an order and having an Order Placed Notification Template with an email address in the "To" field, a NoSuchUserException is shown and the order can't be placed. Steps to reproduce: 1. Start a...
Portlet Id changes from Staging to Production
legacy Troubleshooting
Issue ID of the portlet instance is different in the staging environment than in the real environment Steps to reproduce: Add a content editor portlet to a page. Go to staging. In staging: Edit "Configuration" Go...
A new version file is created for each slight modifications
legacy
Issue Is it possible to change the attribute of a file version without creating a new one? Environment Liferay DXP 7.0 Resolution Document and Media Portlet is designed to create a new file version whenever a file...
Liferay as SAML SP fails after switching the URL of the virtual instance
legacy Troubleshooting
Issue SAML configuration hasn't been working since the virtual host of the portal instance changed. Caused by: org.opensaml.ws.security.SecurityPolicyException: Request was required to be secured but was not...
How to identify a Page Template using Freemarker
legacy How To
Issue I need to identify if the current page is a page template or not, using Freemarker from the applied theme. Is there a method similar to Layout.isPublicLayout() to achieve this? Environment Liferay DXP 7.2...
Data Providers are not published to Live
legacy Troubleshooting
Issue A site under Staging has a form and a data provider ready to be published to Live. When publishing to Live, the form and the data provider are selected for publication. Result: The form is shown in Live but...
Runtime CSS minifier creates invalid CSS animation action
legacy Troubleshooting
Issue  transition: background-color 5000s ease-in-out 0s; becomes transition: background-color 5000s ease-in-out 0; when minification is used. At build time, the CSS gets compiled, but at the run time, when...
7.4 styled custom themes not working properly
legacy Troubleshooting
Issue When applying a styled based custom theme to a page in 7.4, header and other elements are misplaced and when you click the three elipsis button of a widget, options show up in the incorrect...
Kaleo Fork Causes Microsoft SQL Server Deadlock
legacy Troubleshooting
Issue When using Microsoft SQL Server as Liferay's database, using a workflow with a fork will cause the database server to deadlock Environment Liferay Portal or Liferay DXP with Microsoft SQL Server...
Security Advisory for CVE-2019-2729 for Oracle WebLogic
legacy Troubleshooting
Issue Oracle has issued a security alert for Oracle WebLogic wherein a deserialization vulnerability via XMLDecoder in Oracle WebLogic Server Web Services has been detected. The following resource and information are...
Categories are available in child sites?
legacy
Issue When trying to categorize a document in a child site, categories which are created in the parent site are reflected into the child site as well Environment Liferay DXP 7.0 Resolution Categories...
Page Templates and Staging –> Page Versioning interconnected work with limitations.
legacy Troubleshooting
Issue Page Templates and Staging –> Page Versioning used together have limitations. The two features serve different purposes: - Page Templates are reusable layout patterns that make page creation easier...
How to configure the "check-auth-token" parameter within an OSGi portlet?
legacy How To
Issue The current Liferay DXP portal properties file contains the following for the "check-auth-token" parameter: # # Set this to true to enable authentication token security checks. The # checks can be disabled...
Folder navigation is not proper in Knowledge base display portlet
legacy
Issue Folder selection menu changes when the selected folder is having only one article  having more than one article Environment Liferay Knowledgebase plugin for Liferay DXP 7.0 Resolution Folder selection...
Search option is not visible under site membership using SOLR
legacy Troubleshooting
Issue  After configuring SOLR, search option under Site Membership is not visible. Environment Liferay DXP 7.0 SOLR Server 5.2.1 Resolution If you are not getting the search option under Site membership then the issue...
Set Site Role Permissions for Documents and Media are not applied
legacy Troubleshooting
Issue If I create a site role with only the view permission for Documents and Media, the user assigned to it still can access not only the view but all the other options. Environment Liferay DXP 7.0 ...
Who is this Anonymous User?
legacy
Issue I started noticing actions logged in the Audit trail as a Blank User (user id 0). Who is this Anonymous user? Environment Liferay DXP 7.0 (Fix Pack 60 onwards) Liferay DXP 7.1 Liferay DXP 7.2 Resolution The...
Document library folder creation limit of 65533 or 32767 (AIX) exceeded
legacy Troubleshooting
Issue Creation of new folder fails with IOException I have hit the underlying operating system's limit for the number of files/subfolders per folder. With FileSystemStore or AdvancedFileSysteStore you can run into this...
Trash don't show up in site content
legacy Troubleshooting
Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. Issue...
Is request-based p_auth token supported to prevent CSRF attack?
legacy
Issue To prevent CSRF attacks, Liferay provides options to enable authentication token security checks. The current token is session-based token. Is request-based p_auth token supported? Environment Liferay DXP 7.1...
Document that is downloaded instead of previewed in the browser
legacy Troubleshooting
Issue A document with an especial extension is automatically downloaded if visit its URL instead of show it in the browser. Environment Liferay 6.2 Liferay DXP 7.0+ Resolution This is because that specific extension...
How to export Journal article from Liferay portal 6.2EE and import it to DXP 7.1
legacy
Issue Recommended approach to export Journal article from Liferay portal 6.2EE and import it to DXP 7.1 Environment Liferay Portal 6.2 EE Liferay DXP 7.1 Resolution LAR files are version dependent. The portal upgrade...
Unable to edit uploaded document in Document and Media Portlet.
legacy How To
Issue In Liferay Portal 6.2, while previewing a document, there were options present to edit, delete the document. But in Liferay DXP 7.0, by default these options are not visible while previewing a document....
How HTTP cookies are being used in Liferay Portal 6.2
legacy
Issue How are cookies are being used in Liferay Portal 6.2 Environment Liferay Portal 6.2 EE Resolution What are cookies: HTTP cookies are small bits of data that are sent by the web application but stored locally in...
Migrating the users from one portal to another
legacy How To
Issue The requirement to import or migrate users from one Liferay Portal to the another Liferay Portal. Environment Liferay Portal 6.2 Resolution Importing users between the environments is not currently...
How to create Wiki page with attachment
legacy Troubleshooting
Issue When I create a new Wiki page there is no attachment section. Where can I find it? Environment Liferay DXP 7.0 Resolution First, save the newly created page, then edit it Now you can see the attachment...
How to access a custom navigation menu in theme
legacy How To
Issue DXP 7.0+ provides capability to create navigation menus from the UI (production menus). However, after creating one navigation menu, I am trying to refer the menu items inside theme. I know the default main nav...
Individual Content Level Staging to Live publishing
legacy How To
Issue "Individual Content Level Staging to Live publishing". For e.g., if there are 5 contents updated on staging environment and customer wants to publish only 3 out of five Environment Liferay DXP 7.1 Resolution...
The Password Reset Screen is no longer showing the "Please set a new password" description
legacy
Issue After upgrading from 6.x to 7.x, the Password Reset Screen is no longer showing the "Please set a new password" description text. Environment Liferay DXP 7.0 Liferay DXP 7.1 Liferay DXP 7.2 Resolution The "Please set...
How to migrate to DBStore
legacy How To
Issue How can I migrate my FileSystemStore or AdvancedFileSystemStore to DBStore? Environment DXP 7.0 DXP 7.1 Resolution Stop the DXP server and make sure to do a backup of your database and document library root folder,...
Record results from the lb command on Gogoshell
legacy How To
Issue How do I record on a .txt file the results of executing the lb command on Gogoshell. Environment DXP 7.0 Resolution This is achieved by creating a script to record the session on Telnet. It's not possible to do...
How to upload authentication XML file from Bing ownership verification
legacy How To
Issue One of the methods to complete the verification process required to add a website to a Bing Webmaster Tools account is uploading a XML file to the root directory of the website and make it available on...
Unable to deploy Liferay Elastic Search Connector 6 LPKG on Liferay DXP 7.0
legacy Troubleshooting
Issue While deploying Elastic Search Connector 6 LPKG on Liferay DXP 7.0, getting the below errors: INFO [com.liferay.portal.kernel.deploy.auto.AutoDeployScanner][AutoDeployDir:263] Processing Liferay Connector to...
User list empty
legacy Troubleshooting
Issue The user list appears empty. Unable to find any user. Environment Liferay 6.2 Liferay DXP 7.0 Liferay DXP 7.1  Resolution This issue can be caused for three reasons There are no Users. :) The user does not have...
When upgrading the portal from 6.2 to 7.0, Portlet ID in Advance styling option is not changed according to respective updated version
legacy
Issue Portlet ID used in Custom CSS to customize the look and feel configuration is not taken care when upgrading the portal. i.e. after upgrading to 7.0, the portlet ids are still reflecting as they were...
S3 Snapshots on Elasticsearch 2.2.x and 2.4.x Impacted by AWS S3 SigV2 API Deprecation
legacy How To
[Updated Timeline] If you’re running an Elasticsearch cluster version 2.2.x and 2.4.x, AND utilize AWS S3 for snapshots, you will need to prepare for Amazon’s gradual deprecation of the S3 Sigv2 API starting on...
Apply button in OAuth 2 Administration is not working
legacy Troubleshooting
Issue When making changes under OAuth 2 Administration, such as generating a new client secret or editing Client ID, the Apply button may not respond when clicked. When viewing the browser console, you will see:...
Web Content Templates Using Liferay Taglibs Should Not Be Cached to Avoid Incorrect Display of Web Contents
legacy Troubleshooting
Web Content Templates allow the use of Liferay Taglibs for creating common front-end UI components in your web content. Please note that by default, Templates are cached to improve its performance, meaning that...
Guest user is unable to see the different locales after updating to SP17 or above
legacy Troubleshooting
Issue After updating the portal from SP17 or above, locales are not working for guest users Environment Liferay Portal 6.2 Resolution Set this to 0 if the locale is not automatically prepended to a URL....
Password is visible as a plain text in LDAP request
legacy Troubleshooting
Issue When intercepting the LDAP request using any third party tool(ex. Wireshark) password is visible as a plain text Environment Liferay 7.0 Resolution Enabling LDAP over SSL will transmit the credentials...
Favicons is working in Android devices but not in Apple devices
legacy Troubleshooting
Issue Adding the site to the home screen or a bookmark in IOS device, it is not taking a favicon rather it is taking the screenshot of the page from the site being bookmarked. Environment Liferay Portal 6.2...
Error thrown while installing LDS
legacy Troubleshooting
Issue While installing Liferay Developer Studio, after providing the email address and password when we click on Next, an error related to the token generation is thrown as shown below. Problem running...
Whether to use OpenSSL
legacy
Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. Issue In...
Disable Commenting in Documents and Media
legacy How To
Issue How do I disable comments for content in Documents and Media? Environment Liferay DXP 7.1 Liferay DXP 7.0 Liferay EE 6.2 Resolution The following property can be set in the portal-ext.properties file:    ...
User should be re-directed to the custom page once the session expires
legacy How To
Issue Once the session expires, users should redirect to the custom page Environment Liferay DXP 7.0 Liferay DXP 7.1 Liferay DXP 7.2 Liferay DXP 7.3 Liferay DXP 7.4 Resolution To redirect the user to any...
Interactive commands is not working properly in Gogo Shell
legacy Troubleshooting
Issue Steps to reproduce: 1. Connect with Gogo Shell via command line. 2. Type 'disconnect' command. Expected Result: The following question must appear after typing the command                                  ...
NullPointerException when starting JBoss EAP server
legacy Troubleshooting
Issue After manually deploying Liferay on JBoss EAP, the JBoss EAP server can not be started due to the following ERROR [0m[31m08:50:29,397 ERROR [org.jboss.msc.service.fail] (ServerService Thread Pool -- 80) MSC000001:...
Establish an external data source using JDBC
legacy How To
Issue This article outlines how to set up a connection between Liferay and an external database using JDBC properties. Environment Liferay DXP 7.3 Liferay DXP 7.4 MySQL database Resolution There are two ways to...