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Published Sep. 10, 2025

How to resolve the "Require strangers to verify their email address?" Instance Setting not saving

Written By

Isaac Wilson

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Issue

  • After initially setting up a clean Liferay bundle (using my own administrator email domain), I am unable to save the "Require strangers to verify their email address?" Instance Setting, as it fails to save with a generic Error:Your request failed to complete popup

Environment

  • 2024.Q1.11 and below

Resolution

  • This is a known issue and is being investigated in LPD-27337

Additional Information

  • Since this error is encountered due to a conflict relating to having a different web ID (set via the original administrator email domain configuration) than the default "localhost" virtual host name, the following steps can be taken to work around the issue:
    • Navigate to ᎒᎒᎒ > System > Virtual Instances
    • Edit the default Virtual Instance so that its Virtual Host is no longer the default of “localhost” 
    • Attempt changing the "Require strangers to verify their email address?" Instance Setting again, which should now save without issue

 

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