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Service Builder buildWSDD gradle task fails
legacy Troubleshooting
Issue I created a service builder and added the followings to the settings.gradle: import com.liferay.gradle.plugins.service.builder.ServiceBuilderPlugin import...
I cannot change the site name of default site of an instance
legacy Troubleshooting
Issue In site configuration I cannot see any options to change the site's name for the default site of an instance. Environment Liferay DXP 7.0 - Liferay DXP 7.2 Resolution Site name of default instance can only...
Liferay Digital Experience Platform 7.3
legacy
To get off to a great start using Liferay Digital Experience Platform (DXP), refer to the official Readme file on the Liferay Help Center. It provides resources for launching and...
Users cannot see their own drafts in the Web Content list
legacy How To
Issue Create a user and assign a role with permission to create Web Content. This role must not be Administrator or Content Reviewer. These are the summary permissions of the role: Create one Web Content and save...
Unwanted columns in CSV/Excel exported form
legacy Troubleshooting
Issue After I export my form entries to CSV, I see a lot of unneeded, additional columns in the result, like previous labels of my form fields Environment DXP 7.2 Resolution Fields whose labels you have been modifying over...
Constraint (IX_228562AD) violated when LDAP import on startup is on
legacy Troubleshooting
Issue I get Unique constraint (IX_228562AD) violated on Server restart when LDAP's Import on startup is turned on. Environment Liferay DXP 7.2 Resolution Eliminate LDAP's Import on startup property in Control...
Impact of Google Chrome 80 and changes in the default behavior of the SameSite cookie setting on SAML
legacy Troubleshooting
Issue Updated (May 31, 2021): The behavior is enabled by default since Chrome 84. Updated (April 3, 2020): Chrome is Temporarily rolling back SameSite Cookie Changes Updated (June 12, 2020): Added information about...
Known Issue: Liferay Commerce Downloads Go to Empty Page
legacy Troubleshooting
This article documents a known issue regarding Liferay Commerce downloads in Help Center. When Liferay Commerce customers and partners attempt to download one of the available releases, in most cases the user...
DataIntegrityViolationException on SocialActivitySet Table after Upgrading 6.2 to 7.0 or 7.1
legacy Troubleshooting
Issue After migrating from 6.2 to 7.0 or 7.1, the below stacktrace can be observed in the server when editing and saving migrated web content: ERROR L [liferay/async_service-1][ParallelDestination:55] Unable to...
How to customize the presentation layer for Alerts and Announcements widgets?
legacy How To
Issue How to customize the presentation layer for Alerts and Announcements widgets? Environment Liferay DXP 7.0+ Resolution Behind the scenes, both widgets use the same presentation layer and this, rather than...
Why are my theme JS and CSS changes showing only if I clear the server's cache?
legacy How To
Issue While working on theme development and deployment, both on Development and Production environments, it will be necessary to clear the server and browser's cache in order to see...
Byte is not localized to french language, it should be octet
legacy Troubleshooting
Issue The storage size is not localized in the TextFormatter class in the com.liferay.portal.kernel.util package. This values are hardcoded in the variable _STORAGE_SIZE_SUFFIX_B, _STORAGE_SIZE_SUFFIX_KB,...
How to customize the AlloyEditor hyperlink dropdown list?
legacy How To
Issue Business needs may sometimes require to customize the AlloyEditor hyperlink dropdown list in the AlloyEditor toolbar: Environment Liferay DXP 7.2 Resolution You can provide additional configuration to the...
7.2 DXP AlloyEditor toolbar button Proof of Concept module
legacy Troubleshooting
Issue When attempting to create a 7.2 DXP AlloyEditor toolbar button following the previous DXP 7.1 tutorial Creating the Button's JSX File, the error React.createClass is not a function will be encountered, OR...
Why certain Security Headers are not included in the HTTP Request and Response of Liferay DXP
legacy
Issue The following headers are missing in Liferay: Missing ”X-Content-Type-Options” header  Missing ”X-XSS Protection” header  Missing ”X-Frame-Options” header Missing ”Content-Security-Policy” header...
Offline feature on Webscreenlet
legacy
Issue Is there any offline feature on Webscreenlet? Environment Liferay DXP 7.2 Resolution Please Note: Assisting with designing or implementing involves customizations that are beyond the scope of Liferay Support....
Sitemap Is Listing Pages That The User Should Not Have Access To
legacy How To
Issue Pages are showing up on the sitemap.xml that do not have Guest viewing permissions. For SEO purposes this page is not expected to be listed in the sitemap. Environment Liferay DXP 7.2 Resolution There is a...
Impact of data growth in "UserTrackerPath" table on the portal
legacy
Issue Enabling live user track on the Liferay portal is saving the tracked data of all users in the "UserTrackerPath" table due to which the growth of the table is keeps increasing. Is there any impact due...
Disabling The Default Adaptive Media Images
legacy Troubleshooting
Issue We see below URLs in the page source code and want to know how to remove them. /o/adaptive-media/image/403687/Preview-1000x0/home.png?t=1567146932300...
How to restrict Users to add certain portlets to page
legacy Troubleshooting
Issue You would like to restrict which application a user can add to the page. You have created a new Regular Role and assigned it to several users. Even though you do not have the option 'Add to Page'...
As an Administrator, I cannot add or modify a Workflow in a non-default Virtual Instance
legacy Troubleshooting
Issue I go to: Control Panel → Configuration → Virtual Instances I create a new Virtual Instance I log in to the new instance I go to: Control Panel → Workflow I try to modify the Single Approver workflow or add a...
How to upgrade Commerce
legacy How To
Issue Is it possible to upgrade Commerce version, and if so, how would this be done? Environment Liferay DXP 7.1+ Liferay Commerce Resolution: Follow these points below for Commerce upgrade: Shut down...
When I edit a user's personal information, only English Prefixes are available
legacy
Issue I go to: Control Panel > Users > Users and Organizations I add or edit a user In the edit view, I go to the Personal Information section Even is my display language is not English, only English Prefixes are...
How to Enable Delete Option for Document & Media Portlet
legacy Troubleshooting
Issue Unable to see the "delete" option not available for the documents and media portlet Environment Liferay DXP 7.2 Resolution It is possible to show the Delete option in Document and Media Portlet by following the...
What Language is Set for Liferay's Web Pages?
legacy
Issue There are multiple different settings used to set the language preferences for our web pages. What language is finally used when a user visits the site? Environments Liferay DXP 7.0+ Resolution For Anonymous Users If...
Target Platform feature no longer works after updating the Gradle workspace
legacy How To
Issue Target Platform feature no longer works after updating the Gradle workspace Environment Liferay Gradle Workspace 2.0.3 or later Resolution Portal source indexing is disabled in Gradle workspace version...
Naming Conventions for Liferay Fix Packs and Service Packs
legacy
While it is our hope that the naming conventions for Liferay releases would be mostly self-explanatory, this guide is provided to help explain the various elements you see within the...
If I use local data providers in my forms, they do not appear for Guest users
legacy Troubleshooting
Issue I go to Control Panel > Configuration > System Settings > Data Providers (under Content & Data), and enable Access Local Network I go to Forms and add a Data Provider according to this article: Data Providers I...
Elasticsearch fails to start with jna tmp dir configured (core dump)
legacy Troubleshooting
Issue Trying to start remote Elasticsearch crashes with a core dump. # A fatal error has been detected by the Java Runtime Environment: # # SIGSEGV (0xb) at pc=0x00007f424226f40a, pid=28216,...
Error cannot read JPEG2000 image
legacy Troubleshooting
Issue After uploading a (or a group of) .pdf file containing jp2 images or others such as JBIG2 or TIFF, the following error is thrown in the logs: ERROR [main][PDFStreamEngine:211] Cannot read JPEG2000...
Authority to Edit Web Content
legacy
Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. Issue...
Liferay Marketplace Apps - Get Past Versions
legacy How To
Issue How can I download past versions of Marketplace Apps? I can only see the newest App version on Marketplace Environment DXP 7.2    DXP 7.1    DXP 7.0 Resolution We need to first purchase the App, subsequently,...
How do I remove the LCS Portlet from Liferay DXP?
legacy How To
Issue I am using .XML activation keys for server registration and would like to remove the LCS portlet from my Liferay DXP installation. Environment Liferay DXP 7.0, 7.1, 7.2,7.3 Resolution To remove...
Theme build fails with error: @keyframes missing name near line
legacy Troubleshooting
Issue When building a 7.2 theme created with the Liferay Theme Generator (or inside a Liferay Workspace), the gulp build task will fail with error: [15:04:04] Starting 'build:r2'... events.js:174 throw er; //...
I cannot upload .mpg/.ogg files for category images in Commerce
legacy Troubleshooting
Issue I go to Categorization > Categories I add a new category in a Vocabulary I edit the category I go to the Images tab It says: .gif, .jpeg, .jpg, .png, .mpg, .ogg file extensions are accepted I try to upload...
Blog cover image is cut at the top and at the bottom
legacy Troubleshooting
Issue After uploading an image as the cover for a blog post, such image will appear cut both at the top and the bottom after publication. Similarly, the same image present at left Product Menu > Content > Blogs >...
Liferay Connected Services - Feature Deprecation Update - March 2020
legacy
Summary After a thorough evaluation, Liferay has decided to deprecate the following features in the LCS Platform on lcs.liferay.com: Page Analytics Snapshot Metrics Fix Pack Management Portal Properties   These...
Will Liferay DXP 7.1 support X-Frame-Options, X-XSS-Protection, X-Content-Type-Options headers?
legacy How To
Issue Will Liferay DXP 7.1 support X-Frame-Options, X-XSS-Protection, X-Content-Type-Options headers? If yes, how to enable the same. Environment Liferay DXP 7.1 Resolution Liferay DXP 7.1 is already...
How to Adjust Page Styles
legacy How To
Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. Issue Is...
Security Vulnerability: Remote-Code-Execution (RCE) With ImageMagick
legacy Troubleshooting
Issue Symptom: CVE-2016-3714 - Insufficient shell characters filtering leads to potentially remote-code-execution vulnerability in ImageMagick. Environment  ImageMagick before 6.9.3-10...
I would like to customize the template of the email sent about flagged Message Boards posts
legacy How To
Issue When a user flags a message as inappropriate in Message Boards, the admin user receives an email notification. I would like to customize the subject and the body of this email template. Environment DXP 7.1+...
How to resolve "Couldn't find the portal-impl.jar" errors when patching 7.0 SP 12
legacy Troubleshooting
Issue When attempting to use the patching tool with a 7.0 Service Pack 12 bundle, the following configuration error is encountered: Problem with the configuration: Couldn't find the portal-impl.jar. Please check the...
Two tables growing in size related to Audience Targeting
legacy How To
Issue Why are these particular tables increasing in size? CT_ANALYTICS_ANALYTICSEVENT  CT_ANALYTICS_ANALYTICSREFERRER Environment DXP 7.2    DXP 7.1 Resolution Firstly, this is an intended behaviour related to...
How do I add a subject to workflow email notifications?
legacy How To
Issue When I set up a workflow for an asset (e.g.: Single Approver workflow for Web Content Articles) and I create a new Web Content Article, the approver receives an email notification but the email has no subject....
Script loading issues in some of the Internet Explorer 11 sub versions
legacy Troubleshooting
Issue Script loading issues in some of the IE 11 subversions that is, scripts are consuming more time to load it on the pages. This issue has observed in some of the systems but using the same IE subversion its...
I can access the documents of a deactivated site unless permissions are revoked
legacy How To
Issue I have a deactivated Site If I try to access the Pages, I get the message: "This site is inactive. Please contact the administrator." At the same time, Documents and Assets can still be accessed and modified...
When SAML is enabled, logging out from particular Site should stay at the respective site itself
legacy
Issue When SAML is enabled, logging out from "SITE A" is not redirecting/stays at the respective site's home page itself.  Environment Liferay DXP 7.1 SAML plugin Resolution The ideal scenario is...
Liferay DXP 7.2 Datasheet
legacy
Liferay Digital Experience Platform (DXP) 7.2 is software to create and manage digital experiences across web, mobile and connected devices. This whitepaper discusses the key benefits,...
Liferay Push - Receiving "Expected BEGIN_OBJECT but was STRING at line 1 column 1 path $" when sending notifications
legacy Troubleshooting
Issue When sending json Liferay Push notifications in Liferay DXP from Control Panel -> Configuration -> Push notifications -> Test , portal administrators may see a failure of such operation with the following...
The image should be downloaded with "Image Name" instead of the keyword "article" while saving by right clicking it on browser
legacy Troubleshooting
Issue The image should be saved with Image original name rather saving with "article" keyword by default. Steps to reproduce: Navigate to Content and create structure and template for the web content as below...
"Access denied" error when activating remote staging
legacy Troubleshooting
Issue The steps described in the article "enabling remote live staging" have been followed but, when trying to activate remote staging, the following error is shown in the log:...
Control Menu is shown without styles
legacy Troubleshooting
Issue Control Menu is shown without styles when navigating from a Control Panel page to a page configured with a custom theme and SPA is enabled. Refreshing the page fixes this issue temporarily until the next...
Users unable to see scheduled content
legacy Troubleshooting
Issue Why doesn't my 'Scheduled' content appear for other users? Scenario: 1. 'Approved' and 'Scheduled 'content created by User A (below)         2. User B is logged in and only sees the 'Approved' content (below)...
Why can't I see my created Application Display Templates for widgets in a staged site?
legacy Troubleshooting
Issue In a staged site, after adding a new Application Display Template for a widget, the same will not be visible in the ADT's list for that widget itself Environment Liferay DXP 7.0+ Resolution Application...
javax.portlet.PortletException: Error occurred during request processing: Bad return type
legacy Troubleshooting
Issue javax.portlet.PortletException: Error occurred during request processing: Bad return type exception throws with the custom spring module after updating the fix pack to dxp-11 and / or higher.  When deploying...
CKEditor update on Liferay 6.2
legacy
Issue The current CKEditor version for Liferay 6.2 is 4.6.0 We would like to update to the latest version to get all the security fixes When will be the CKEditor updated on Liferay 6.2? Environment...
How to apply Font Awesome in a custom theme
legacy How To
Issue As a developer, I would like to apply Font Awesome in my custom theme via Maven. Environment Liferay DXP 7.1 Resolution 1) Create a theme based on the Simple Theme Maven Blade Sample: blade create -t theme -v...
Possible Mismatch Between the Real LDAP Import Time and Import Interval Set on Instance Settings after LPS-98420
legacy Troubleshooting
Issue After LPS-98420, there might be a mismatch between the real LDAP Import trigger time and Import Interval set on instance settings. For example: Set “System Settings -> LDAP -> Import Interval” to 2. Set “Instance...
How do I re-subscribe to Help Center announcements after opting out?
legacy How To
Issue How do I sign up for email notifications after I previously opted out? How do I re-subscribe to security and fix pack announcements? Resolution There are two options to...
Addressing UI issues after the installation of a hotfix or fixpack
legacy Troubleshooting
Issue The purpose of this article is to help alleviate potential UI issues that appear after the installation of a hotfix or fixpack using Liferay's Patching Tool. For example, after installing a hotfix or fixpack that...