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'View in Context' link is not showing update content with display page template
legacy Troubleshooting
Issue Users are unable to view the updated content on the page with the display page template when clicking on the 'View in Context' link on the Review page. Steps to reproduce: 1. Create a Page and deploy asset publisher on it. 2. In the Asset publisher widget, select the ASSET...
'web-content-name' is temporarily unavailable when trying to preview the content
legacy Troubleshooting
Issue 'content is temporarily unavailable' when trying to preview pending content through the view icon on the Review Page. Steps to reproduce: 1. Start Liferay DXP 7.4. 2. Assign the single approver workflow to web content. 3. Navigate to web content and create 'basic web content'. 4....
Unable to delete an Account entry
legacy Troubleshooting
Issue When navigating to Control Panel > Accounts, an existing Account entry cannot be deleted successfully. This issue can occur when the “Account” system object has a relationship with an inactive object. Environment DXP 7.4 Resolution Install update 90 or higher or open up a support...
The same page is displayed with different URLs in Analytics Cloud
legacy Troubleshooting
Issue If you check the Top Pages chart in Analytics Cloud, you will see that the same page can be displayed with different URLs. Environment Liferay DXP 7.0+ Analytics Cloud Resolution Page metrics in AC are grouped by title and canonical URL. Pages with the same title, but different...
How to navigate between sites while using the site virtualhost?
legacy How To
Issue User wishes to navigate between sites while accessing each site virtualhost.  Environment Liferay DXP 7.1 Liferay DXP 7.2 Liferay DXP 7.3 Liferay DXP 7.4 Resolution Create a site and add new page to it. In the site's Configuration > Site Settings > Site Configuration >Site Scope >...
How to search for the User's contact Phone Number?
legacy How To
Issue Is there a way to configure Liferay's default Search Bar to allow searching by a User's Phone Number defined in the Contact Information tab? Environment Liferay DXP 7.4 Resolution Liferay's default Search Bar is limited and unfortunately it is not possible to search by a User's...
How to test documentDownloaded and documentPreviewed events
legacy How To
Issue How can we test and confirm that the documentDownloaded and DocumentPreviewed events are getting tracked by Analytics Cloud? Environment Analytics Cloud Resolution After connecting Liferay DXP to Analytics Cloud, the following instructions can be executed to test documentDownloaded...
Bug when switching to JDK 11.0.20 and Invalid CEN header
legacy Troubleshooting
Issue We have discovered a bug in one of the tools that we use to publish artifacts leaving us with artifacts in our Nexus repositories/Maven Central with this bug. When users switch to JDK 11.0.20, it actually checks for this and when it detects the error, it actually does not download...
When we enable captcha in forms, it doesn't show up
legacy Troubleshooting
Issue When we enable captcha in forms, it doesn't show up and below exception appears in the logs Caused by: java.lang.NullPointerException at java.desktop/sun.awt.FontConfiguration.getVersion(FontConfiguration.java:1262) at...
How to verify the current Implementation version of log4j.jar file
legacy How To
Issue We would like to verify the implementation version of a log4j.jar file, either to verify the application of an update or to assess current vulnerability.  Environment DXP 7.3, DXP 7.4 Resolution You can find the current implementation version of log4j. jar file by:  1. Opening the...
Error concerning LDAPUserImporterImpl when importing data from LDAP onto Liferay
legacy Troubleshooting
Issue  We encountered the following error when attempting to import user data from LDAP onto Liferay:   ERROR [liferay/scheduled_user_ldap_import-1][LDAPUserImporterImpl:817] Unable to import user CN=firstName lastName,OU=STU,OU=UserAccounts,OU=Tier2,OU=COMPANY:...
How to delete old audit events 'audit_auditevent' table in 7.2+.
legacy Troubleshooting
Issue I want to clean up the AUDIT_AUDITEVENT table in a 7.2+ instance, because the old data is taking up too much space. However, the API made after 7.2, and the previous methods of clearing the 'audit_auditevent'  table no longer work.  Environment DXP 7.2, DXP 7.3, DXP 7.4 Resolution...
Restrict drag and drop for multiple images in blogs
legacy Troubleshooting
Issue Why is there no error or warning while selecting multiple images to upload via drag-and-drop functionality? If it is not uploading multiple images, then it should not select multiple images in the first place, like what we have with the Select field in blogs. Steps to reproduce: 1)...
Values added at source in web content are not working properly
legacy Troubleshooting
Issue When the string '-' or any special character is written in the source code of web content, it should display the hyphen character or expected character on the display page Current Behavior: The page is not displaying the hyphen character or any special characters as expected....
Discounts is temporarily unavailable errors in the case with any amount that does contain a comma
legacy Troubleshooting
Issue The error arises when we use an amount split by a comma, such as 1000,00.00 Steps to reproduce: Create Discount Navigate to Rules Add Cart Total Rule Click that rule and go to the Edit page Add 1000,00.00 value and save Saves successfully. Again, click on the rule and go to Edit...
Do video fragments support sites other than YouTube?
legacy How To
Issue There are 2 out-of-the-box fragments that support loading external videos: External Video Video URL Right now only a couple sites are supported, such as YouTube. When will the other sites, such as dailymotion, be supported? Environment DXP 7.4 Resolution However, I checked what...
Deployment to Liferay SaaS ext environment is stuck when deploying with Command-Line Tool (lcp)
legacy Troubleshooting
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue There have been reports about the Command-Line Tool (i.e.,lcp) being stuck while attempting to deploy a Client Extension to the...
Questions App - Questions are not in correct Highest Vote order
legacy Troubleshooting
Issue Questions are not in the correct Highest Vote order As a user of the questions app, users want to see the answers to the questions ordered according to the ranking of the questions answers.  Environment Liferay DXP 7.4 Resolution Firstly, please verify the steps that have been...
Orders list page contains Add/Edit option for the users having only view permission
legacy Troubleshooting
Issue If the user creates a custom regular role with some permissions, such as view permissions for the order list, the user will also be able to access the edit or add options. They can also edit the option in the payment section of this order.  Steps to reproduce: 1. Create a Minium...
Asset Publisher widget configuration saves by itself
legacy
Issue The Asset Publisher widget configuration saves itself when changing the Asset Selection Environment Liferay Portal EE 6.2 Liferay DXP 7.0+ Resolution  This is the expected behavior of the Asset Publisher widget for the following sections: Asset Selection Tab: Asset Selection;...
It is not possible to add a Tag when creating a Web Content
legacy Troubleshooting
Issue When a user creates a Basic Web Content and tries to type in a Tag, the Tags option disappears and the following error is shown in the logs: No JSON web service action with path /assettag/search and method null for null Environment Liferay DXP 7.4 Resolution This behavior usually...
HTML Injection in the Classic Search Portlet (Legacy)
legacy
Issue Our security tool identified HTML Injection issue. Reproduction Steps: 1. Start up Liferay DXP 7.4 Update 62 2. On the home page, add a widget "Search". 3. In the address bar, enter the URL...
Does Liferay support more than one SAML connection?
legacy
Issue Can Liferay connect to more than one Service or Identity Provider? Environment  DXP 7.0  DXP 7.1  DXP 7.2  DXP 7.3  DXP 7.4 Resolution Yes, Liferay does support more than one SAML or Identity Provider connection. Additional Information...
LCS is reporting Unable to validate the environment token file
legacy Troubleshooting
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue In a Liferay PaaS environment, the Liferay service is printing the following error: ERROR [LCS Worker...
How to Show Module version in Application Manager UI
legacy Troubleshooting
Issue Application Manager does not properly show the custom module version in the Control Panel. Environment DXP 7.4 Resolution Set the following line in liferay-plugin-package.properties (replace 999 with the appropriate version) Bundle-Version=999 With the example above applied, the...
Blogs show the author instead of the last modifier
legacy Troubleshooting
Issue After modifying blog content, the portal shows the author next to the last modified date. Environment Liferay DXP 7.0 Resolution The observed behavior is a known issue which is addressed via: LPS-192045 - Blogs, show last Modifier instead of author. Please create a Support ticket...
How can we set the requireSSL property?
legacy How To
Issue How can we enable the requireSSL attribute in Liferay? Environment Liferay DXP 7.0+ Resolution You can set that in your JDBC properties: jdbc.default.url=jdbc:mysql://host/db?useUnicode=true&characterEncoding=UTF-8&useFastDateParsing=false&useSSL=true&requireSSL=true You can also...
Unable to delete all public pages in the default site 'Guest'
legacy
Issue When I try to remove the last public page in 'Guest' site, the 'Delete' option is missing from the Options Menu. It is not possible to revoke View permission for Guest users either because the option appears grayed out. Environment Liferay DXP 7.0+ Resolution This is the expected...
Does having a script in the Analytics section qualify as a potential XSS vulnerability?
legacy
Issue We can put Javascript code in the Matomo (DXP 7.4) or Piwiki (DXP 7.0-7.3) field where the code can be executed on every other page Go to a Site's Configuration -> Site Settings -> Analytics Under the Matomo or Piwik fields, paste something like: "><img src=x onerror=alert(origin)>...
Permission to add/edit Language Keys
legacy How To
Issue Can I give permission to a regular role, so it has the right to add/edit Language keys? Under the "Language Override" permissions, there is no option to do this. Environment DXP 7.1+ Resolution Portal: Manage Language Overrides permission can be found under General Permissions...
Can the CLI tool build and deploy fragments?
legacy How To
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue Locally, after making changes to fragments, I can promote those changes using the command npm run import. Is there a similar way to...
Error, you don't have necessary permissions when creating a form entry mapped to a company scoped object as Guest
legacy Troubleshooting
Issue We have a custom object definition "myobject" that it's mapped to a form. When submitting a form entry with a guest user. It shows an error telling that the user doesn't have permissions. Environment Liferay DXP 7.4 Resolution Go to the object definition "myobject" and check the...
SSO SP connection doesn't send unauthenticated users to /c/portal/login
legacy How To
Issue Once we setup a SAML SP connection, the SAML adapter doesn't recognize unauthenticated users and redirect them to /c/portal/login Environment DXP 7.4 Resolution This is intended behavior with the “Prompt Enabled” flag unchecked (unchecked by default).  To change this behavior,...
Unable to build theme: "Error: Expected number, variable, function, or calculation. log('Invalid unit `#{$unit}`.');"
legacy Troubleshooting
Issue When building a theme there are 'Expected number, variable, function, or calculation $_: log('Invalid unit `#{$unit}`.');' errors: Message: build/_css/clay/functions/_type-conversion-functions.scss Error: Expected number, variable, function, or calculation. ╷ 40 │ $_: log('Invalid...
User is redirected to the 404 page instead of the login page when the session expires.
legacy How To
Issue The user is not prompted for login but to a 404 page when navigating in pages with restricted access if the user session expires or, if the user is not logged in and tries to access directly the url.  Environment DXP 7.4 Resolution We disable this feature, that is present in former...
Supported favicon file formats
legacy
Issue Which favicon file formats are supported in Liferay DXP? Environment Liferay DXP 7.4 Resolution Common file formats such as ICO and PNG are supported, as are JPG, GIF and SVG files. This is highly dependent on a browser's capability and requirements. Additional Information Changing...
Configured favicon is not appearing in PDF viewer
legacy Troubleshooting
Issue Despite setting a specific favicon in the Page settings, when a PDF document is uploaded via Documents and Multimedia and subsequently utilized within a Web Content article, the PDF viewer displays the default classic theme favicon (Liferay logo) rather than the favicon that was...
What should be done when answers to the security questions are forgotten?
legacy How To
Issue My users keep forgetting their answers to the security questions is there a way to disable this? Also is there an alternative to the forgot password option? Environment DXP 7.4 Resolution Liferay already sends a password reset link when users click on Forgot Password, provided that...
User Creation and Migration with Limited Attributes and Information
legacy
Issue When migrating existing users from an old system to Liferay, there are user requirements posed by Liferay (screen name, email address, first name, and last name). Old systems may not have all the information required by Liferay to create/migrate existing users.  Environment DXP...
Getting key value instead of name value in the mail
legacy Troubleshooting
Issue Enable the email functionality in the object. After submitting the form, in the mail, getting the key value instead of the name value of the picklist.  Steps to reproduce: 1. Start Liferay DXP 7.4  2. Navigate to Control Panel > Picklists. Create a new picklist and the items, give...
JSONWS API /journal.journalarticle/search return duplicate articles
legacy Troubleshooting
Issue Reproduction Steps: 1. Startup Liferay 7.3 DXP-1 2. Navigate to Content & Data > Web Content 3. Click [+] to add new article 4. Set title to: test 5. Click flag icon to modify translation for fr-FR 6. Set title to: test 1 7. Click save 8. In the same browser window, open developer...
When creating a publication it generates many records
legacy
Issue When creating a publication it is generating many records, even when there is only one change. Is it an expected behavior of the portal? Environment Liferay DXP 7.4 Resolution This would be an expected behavior of the code. The page is deleted and then recreated during publish so a...
SOC (Security Operations Center) and Threat Monitoring in Liferay SaaS and Liferay PaaS
legacy
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue Does Liferay have a SOC (Security Operations Center) team and what tools/applications are used to manage security alerts and monitor...
Using a Display Page Template for a Blog that has its own scope (page scope)
legacy
Issue We have created a normal content page and we have added a blog widget to the page. That blog widget has its own scope. So any blog posts/content that has been created is stored in that scope. However, when a user clicks on a blog post title, the out of the box display page for...
Pressing tab skips the contents of the Navigation Menu
legacy
Issue I would like to switch between interactive objects in a Liferay Page, using the Tab button. However, User-created pages in the navigation menu are skipped when pressing the Tab button. Environment DXP 7.3, DXP 7.4 Resolution  The observed behavior is intended, and the method of...
ArticleFriendlyURLException thrown when importing a site template lar file
legacy Troubleshooting
Issue Encounter exceptions as below when importing a site template lar file: 2023-06-06 07:30:23.629 ERROR [liferay/background_task-2][LoggerExportImportLifecycleListener:399] Staged model {class: com.liferay.journal.model.JournalArticle, groupId: 133425, uuid:...
Instance settings not being respected when setting an upload limit in Forms
legacy Troubleshooting
Issue When setting a value above the default (5) for the allowed upload limit for a guest user in the instance settings, my form is not accepting more than 5 submissions In order for this behavior to be achieved, I need to set this value in System Settings However, if I want this...
Custom CSS on a page
legacy How To
Issue How to add the custom CSS on a page Environment Liferay DXP 7.4 Resolution CSS editor is where users are able to add custom CSS code to the Page.  To add the custom CSS, the following steps can be taken: Navigate to the Site Menu > Pages Click on the three ellipses dot at the top...
Getting null value for "to name" in email template
legacy Troubleshooting
Issue Enable the email functionality, after submitting the form, getting the ''null'' value in the 'to' section of the email template. Steps to reproduce: 1. Start Liferay DXP 7.4 2. Navigate to Control Panel > Notifications > Templates. Click on the add button to create a new template...
How to change message sent by email when making a comment in Asset Publisher
legacy How To
Issue When making a comment on some Web Content present in an Asset Publisher, with the Enable Email Subscription setting enabled on its page, a commented notification is sent by email to users subscribed to that Asset Publisher However, the message that is sent by default is a message...
English (Australia) is not an available localization on a Liferay SaaS instance
legacy Troubleshooting
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue English (Australia) is not an available localization on a Liferay SaaS instance Environment Liferay DXP 7.4 Liferay SaaS Resolution...
0Auth2.0 issues new token every time even before token's expiration time
legacy
Issue The access_token expiration default is set to 10 minutes. When invoking the /oauth2/token before the previous token expires, a brand new token is issued instead of the original token.  Environment DXP 7.4 Resolution This behavior is expected. Unfortunately, Liferay cannot be...
Filter on related elements for custom Objects
legacy Troubleshooting
Issue When attempting to retrieve a relationship field with a custom Object using the nestedField parameter through the API, we encountered an issue where the field is not included in the response. Environment Liferay DXP 7.4 Resolution Adding feature.flag.LPS-165819=true to your...
Form rules not being respected when using the ''Jump to Page'' action
legacy Troubleshooting
Issue By placing some rules on the form, indicating the user to jump to a specific page if the condition is reached, I noticed that the rules are not being respected and the user is not going to the required page. Environment Liferay DXP 7.4 Resolution This behavior is an error...
How to retrieve outbound IP address for a Liferay Cloud environment
legacy How To
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue This article describes how to identify and retrieve the outbound IP address of a Liferay PaaS environment. This might be useful for...
Accessibility Menu option available in Liferay
legacy How To
Issue How to enable the accessibility menu on the portal Environment Liferay DXP 7.4 Resolution To make it easier for the user to enable certain accessibility properties. Users can access the accessibility menu options available from DXP 7.4 u86 Navigate to Site Menu > Configuration...
Forms upload for guests are not working after changing the mail domain in Instance Settings
legacy Troubleshooting
Issue This article describes a known issue with guests uploads in Forms after changes to a Liferay DXP instance's mail domain. In this situation, you will see symptoms such as an error message in the UI indicating "An unexpected error occurred while uploading your file." Environment...
Users getting stuck with a non-default language in the URL
legacy Troubleshooting
Issue When a user accidentally chooses another language they get stuck in the URL and renders all links unusable. Users have to either manually enter /en/ or clear cache to get back to English. Environment DXP 7.4 Resolution The correct way to get back to the default locale is removing...
New User cannot log in to Cloud Console - The invitation link is invalid or expired
legacy Troubleshooting
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue Invited a new Admin User to access the Cloud Console When the User clicks the invitation link an error is shown: "The invitation link...
How to configure Google Merchant
legacy
Issue In Global Menu → Control Panel → CONFIGURATION → System Settings → COMMERCE there is the Google Merchant option with two configurations:  Product Definition System Configuration SFTP Upload Configuration I would like to know how these configurations work. Is there any documentation...

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