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Need to set expiry date of doument while uploading in Document and Media
legacy
Issue How to set the expiry date for Document & Media? Environment Liferay DXP 7.3 Resolution There is no out-of-the-box feature available to achieve this requirement i.e. to set the expiry date for the documents and media. To achieve this requirement, customization is required. If you...
Publish/Save As Draft button in Product detail Page
legacy Troubleshooting
Issue Steps to Reproduce: 1. Create a minium site. 2. Go to Products. 3. Select any product. 4. Go to SKU's. 5. Click on the Publish/Save Button. 6. Open the Browser Console. Expected Behavior: It should publish/save the product. Actual Behavior: It is not publishing/saving and error is...
Scheduled Discount automatically applied before schedule Date & Time
legacy Troubleshooting
Issue Steps to reproduce: 1.Create a speed-well test site. 2.Create vocabulary named "ipdc" and create one category named "World Cup" in it. 3.Now, create product named "FIFA" and select "World Cup" in ipdc category section. 4.Next, create SKU named "cup" and give Base Price as $ 1000.00...
Navigation to site from 404 error page gives 404 error
legacy Troubleshooting
Issue Step to Reproduce: 1. Add the below properties in portal-ext.properties - layout.friendly.url.page.not.found=/html/portal/404-page.jsp javascript.single.page.application.enabled=false 2. Place the custom jsp in the /html/portal/404-page.jsp and then restart the server. 3. Give the...
Products not displayed with Draft status
legacy Troubleshooting
Issue Products not displayed with Draft status under Commerce Product Screen Environment Liferay DXP 7.3 Commerce 3.0 Resolution The observed behavior is a known issue/bug. If the hotfix is required for this issue, please create a support ticket requesting hotfix by attaching patch...
HTTP Strict Transport Security (HSTS) Header Not Used
legacy How To
Issue The HSTS header cannot completely defend against man-in-the-middle attacks. However, it can be useful in defending against an attack in which an attacker establishes an encrypted connection to the application and presents an unencrypted fraudulent service to the user. This is...
Verbose Error Messages
legacy How To
Issue The name of the technologies used, such as Apache Coyote, Tomcat, etc. are visible. Environment Liferay DXP 7.2, DXP 7.3 Resolution  Each application is responsible for allowing its information to be displayed but not Liferay. We can definitely restrict the Verbose related to...
Unauthenticated REST API call for products - throws Error
legacy Troubleshooting
Issue Unauthenticated REST API Call for retrieving products /o/headless-commerce-delivery-catalog/v1.0/channels/${channelId}/products { "status" : "INTERNAL_SERVER_ERROR", "title" : "0" } Stack trace: 2021-05-20 21:43:09.057 ERROR [http-nio-8080-exec-3][ExceptionMapper:52]...
Scroll bar is not working for Catalog Selection while creating product
legacy Troubleshooting
Issue Please find below steps to reproduce the issue: 1. Create Simple Product 2. Add Product Name 3. Highlight the Catalog box. A list of catalogs will be displayed. Expected: The vertical scroll bar should be working using mouse/selection device. Actual: We cannot capture and scroll up...
Category Selection for Product
legacy Troubleshooting
Issue Please find below steps to reproduce: 1. Create one vocabulary on a global site 2. Create 8 categories and add 2 subcategories to each category 3. Go to any product and click on select for that vocab. 4. Scroll down and select any category from the bottom Expected: It should select...
Never Expire in Schedule section in Discount is not getting saved
legacy Troubleshooting
Issue Steps to reproduce: 1) Create discount. 2) Go to schedule section and uncheck Never Expire. 3) Click on Publish. Actual Behavior: It is still checked after publishing. Expected Behavior: It should remain uncheck all the time. Environment Liferay DXP 7.3 Commerce 3.0 Resolution The...
Viewer Role is able to upload/edit the documents
legacy
Issue Steps to Reproduce: 1) Create a Site called HR 2) Create a Private page called Documents 3) In the Document's Page drag and drop Document and Media (Image-1) 4) Click on Document and Media Configuration and check Show Actions (Image-2) 5) Save the Settings 6) Go to Roles and Create...
Home URL of the instance does not work: 404 error
legacy Troubleshooting
Issue You find errors or warnings related with the default Home URL in the DXP's log file, the trace looks like this: 2021-08-20 07:55:59.166 WARN [http-nio-8080-exec-8][code_jsp:161] {code="404", msg="The requested resource [/home] is not available", uri=/} In local environments in...
Price Range facet is not working on Sell Price
legacy Troubleshooting
Issue Steps to reproduce 1. Create new minium site template. 2. Go to products for e.g ABS Sensor -> Click on SKUS -> Give Base Price as 120.00 and Sell Price as 40.00 3. Go to catalog page and select the $ 100.00 - $ 199.99 in Price Range Facet. 4. Check the ABS Sensor Product, it is...
DLFileRank modules are not available anymore
legacy How To
Issue In Liferay DXP 7.3, DLFileRank modules are not available (document-library-file-rank-api, document-library-file-rank-service). Environment DXP 7.3 Resolution These modules have been archived in version 7.3. Therefore, these modules are not covered by support. Yet, if you need to...
Disable 'track' requests from Audience Targeting
legacy How To
Issue Sometimes there is a need to get rid of the following calls from Audience Targeting: /o/analytics-processor/track For example some of the browsers which attempt to send analytics events to Liferay may experience higher latency, and if not needed we can reduce the impact by ensuring...
New field types that can be utilized in forms are needed
legacy How To
Issue Customizing the look and feel of Liferay sites require the addition of the following field types to their Forms. Accordion Tooltip Pop-up or dialog box Environment Liferay DXP 7.3 Resolution The easiest approach to customize Liferay forms is to create and apply custom Themes in the...
Can't run Talend Job with Java 11
legacy Troubleshooting
Issue When Liferay is using Java 11 or OpenJDK11, users cannot successfully run Talend Jobs through the Dispatch application. The job fails, and users may see an error like the following: java.util.concurrent.ExecutionException: com.liferay.petra.process.ProcessException:...
Duplicate Tag Exception while Publishing a portlet on a migrated System
legacy Troubleshooting
Issue After having upgraded from 6.2 to DXP Cloud or Liferay DXP 7.0+ with staging enabled and tagged web content articles, trying to publish the articles to Live results in the following error: An unexpected error occurred with the publication process. Please check your portal and...
Liferay integration with Open Office remotely
legacy
Issue Is it possible to have Open Office on any other server then the one where Liferay is running? Environment Liferay DXP 7.2 Resolution It is a limitation of the OpenOffice/LibreOffice integration that it only works properly if it runs on the same server, as mentioned in the...
[CKEditor] Copy-pasting images in the editor does not work
legacy
Issue Using CKEditor, after pasting a copied image, the image does not appear. Environment DXP 7.2 Resolution This behavior is intended as the CKEditor plugin required for this functionality, Upload Image, is not a default plugin bundled with Liferay. Currently, images can only be pasted...
What is the difference between the 'View' and 'Access' permissions?
legacy
Issue When defining permissions for a folder (for example, in Web Content or Documents and Media), I see a 'View' and 'Access' permission. Environment Liferay DXP 7.0, 7.1, and 7.2 Resolution The 'Access' permission is intended to allow users to access content inside a folder they cannot...
"Choose an option" is not selected by default
legacy Troubleshooting
Issue When we select "Choose an option" from the options field, it is not getting selected. Steps to reproduce 1. Create a minium-site template. 2. Create a one product in it. 3. Next, create options in a product i.e "Color" and "Size" and provide some values to it. 4. Navigate to media...
Deleting old data from 'AUDIT_AUDITEVENT' table in 6.2
legacy How To
Issue I want to clean up the AUDIT_AUDITEVENT table because the old data is taking up too much space. Environment Portal 6.2 Resolution Note: The following information involves customizations that are beyond the scope of Liferay Support. Please exercise appropriate discretion in the use...
Invalid checksum error when initializing Liferay bundle
legacy Troubleshooting
Issue After defining the liferay.workspace.bundle.url property in the gradle.properties file, running a Gradle Task to initialize the bundle fails with the following error: Execution failed for task ':verifyBundle'. > Invalid checksum for file '{liferay-bundle-file}'. Expected {checksum...
How to Redirect to OpenID Connect Page after clicking the "Sign In" Button
legacy How To
Issue The steps users take to login via OpenID Connect are very long. They have to: Click the "sign in" button on the home page The Sign-In Portlet comes up Click on "OpenID Connect" link Choose the OpenID Identity Provider Click on "Sign In" button of the Sign-In Portlet, before they...
On content pages with no widgets, 'AllPortletsReady' should be triggered
legacy How To
Issue If a fragment is created with javascript that uses the following JS: Liferay.on ('allPortletsReady', function() { console.log('Hello from allPortletsReady');}); , and the content page has a portlet, the fragment will work as intended. However, the fragment fails if there is a...
External URLs in @import url clauses are not aggregated to CSS
legacy Troubleshooting
Issue When creating a custom theme using an imported URL and with the CSS Fast Load property enabled, the URL content is not rendered. @import url("https://fonts.googleapis.com/css2?family=Heebo:wght@100;200;300;400;500;600;700;800;900&display=swap"); Environment Liferay DXP. Resolution...
How to resolve "Could not convert socket to TLS" errors observed with email notifications for Forms
legacy Troubleshooting
Issue When email notifications are enabled for Forms, emails are not being received after a form submission. The following error is displayed in the logs: 2021-08-02 14:10:29.458 ERROR [liferay/mail-1][MailEngine:128] Unable to send message: Could not convert socket to TLS...
Limitation in the number of fields in a Form when exporting to Excel (XLS)
legacy Troubleshooting
Issue When I want to export the entries for a very long form to Excel (xls) format, exporting fails with the below error in the log. ERROR [http-nio-8080-exec-97][PortletServlet:119] javax.portlet.PortletException:...
Why is the category/tag selection not working at article creation?
legacy Troubleshooting
Issue While the user is creating a new article, he cannot select the categories or tags of the specific site.     Environment Liferay Portal 6.2 Liferay 7.0+ Resolution In order to be able to select the categories the property json.web.service.enabled needs to have a true value. Please...
Known Vulnerabilities with Liferay AntiSamy
legacy Troubleshooting
The following issue may compromise the security of your Liferay Digital Experience Platform implementation.  Vulnerability Information The Liferay AntiSamy app depends on third party libraries that have known vulnerabilities. Affected Products Liferay AntiSamy 2.0.x (for Liferay Portal...
Asset publisher can't order web contents if the display language is different
legacy Troubleshooting
Issue We have web contents made from a custom structure with a particular default language We want to display them in the Asset Publisher sorted by one of the structure's fields, but the order is wrong if the display language is different than the web content's default language...
A non-friendly error message appears in the logs when trying to create a new user through API with a firstName that is longer than allowed
legacy Troubleshooting
Issue Trying to create a new user via API with a longer than allowed firstName produces a non-friendly error message in the logs Reproducing steps Start Liferay and go to Control Panel > Server Administration > Script Use the following Groovy script to create a new user via API with a...
Web Contents are not accessible through Headless Api after a full reindex
legacy Troubleshooting
Issue In case of large web contents executing the reindex all search indexes operation can throw the following warnings: 2021-07-27 06:46:39.595 WARN  [liferay/search_writer/SYSTEM_ENGINE-2][ProxyMessageListener:86] java.lang.RuntimeException:...
The size of the user_ table's firstName field should be increased
legacy Troubleshooting
Issue The size of the firstName (75) field of the user_ table should be increased since it sometimes prevents the creation and access of certain users in an environment. Environment Liferay DXP 7.0 Resolution In terms of changing the column's size, this adjustment could result in a...
Developer Studio suddenly crashes
legacy Troubleshooting
Issue Developer Studio closes by itself after some time with an OutOfMemory error or without any errors at all.  Environment Developer Studio 3.9.3 JDK 11.0.8 Resolution This problem can be experienced when JDK 11.0.8 is used to start up Developer Studio, for example by having the...
Headless Delivery API - Filtering structured content
legacy How To
Issue Making use of our headless delivery API you can retrieve all your web contents but sometimes we might want to filter them according to different business requirements, like getting only those web contents created from a certain structure or only those ones where some field contains...
Trace about Reflection.getCallerClass is not supported when executing Patching Tool
legacy Troubleshooting
Issue When you try to use the Patching Tool (for example, the command patchingtool.sh info), you get an error similar to the following: 2021-07-16 06:41:48,143 INFO sun.reflect.Reflection.getCallerClass is not supported. ReflectionUtil.getCallerClass will be much slower due to this....
Avoid or allow that some applications can be dynamically displayed in a page
legacy How To
Issue The permissions system for an application (portlet) includes a security check when the application is going to be displayed in a page. Normally, the users should not be able to see applications if the administrator did not configured/added previously to that page. It is feasible to...
Category filters are not working for search results
legacy Troubleshooting
Issue Steps to reproduce the issue: 1. Create a site using Minium Template. 2. Go to the catalog page of the site. 3. Select, Engine or any category from CATEGORY facet. Expected Result: Only 11 Products are displayed in the Search Results (as 11 is the number next to the "Engine"...
Field data is disabled on text fields by default
legacy Troubleshooting
Issue IllegalArgumentException is occurred when trying to run vanilla instance with commerce and search functionality is not working properly in Catalog Page. Text fields are not optimised ERROR [http-nio-8080-exec-7][ElasticsearchIndexSearcher:165] java.lang.RuntimeException:...
What permissions are needed to edit content pages?
legacy How To
Issue What permissions does a role need to edit content pages, including adding, configuring and deleting widgets and fragments in it? Environment Liferay DXP 7.2, 7.3 Resolution There are a handful of basic permissions needed for a given role to be able to edit content pages: Pages >...
How to obtain the binary logs?
legacy How To
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue How can we access the database-related binary logs that are stored on the SSD? Environment Liferay SaaS Resolution You can connect to...
Changing the date format in Liferay Forms
legacy
Issue I would like to change the date format of the Date Field in the Liferay Forms, it should be dd/mm/yyyy instead of mm/dd/yyyy. Environment Liferay DXP 7.2+ Resolution The Date Format of the Date Field in Liferay Forms (and in other functionalities that has Date fields) depends on...
Can I use O365 integration if Liferay is in DMZ?
legacy
Issue Liferay DXP is deployed on DMZ environment i.e. it will not have access to Internet in this case, can we integrate Liferay with Office 365? Environment DXP 7.2+ Resolution No, it will not be possible to use this feature, as it uses cloud services for authentication  , content:...
Form field values are not saved when translations are added
legacy Troubleshooting
Issue Steps to reproduce: 1. Start Liferay with Commerce installed. 2. Go to Content > Forms > Element Sets 3. Add a new element set 4. Add a text field to the element set 5. Add any translation to the element set and save. 6. Go back to form and add any new form 7. Add the element and...
Discount with specific account is not applied
legacy Troubleshooting
Issue While assigning the discount to particular account, it is not getting applied Steps to reproduce 1. Create a Minium test site. 2. Create vocabulary named "ipdc" and create one category named "Gold Jewellery" in it. 3. Now, create product named "Gold Earrings" and select "Gold...
Cache-Control header in static resources is missing when running Liferay from Developer Studio
legacy Troubleshooting
Issue Cache-Control header is not present in static resources when running the portal from Developer Studio and setting com.liferay.portal.servlet.filters.header.HeaderFilter=true property in portal-ext.properties does not help. Environment Liferay DXP 7.1 Liferay Developer Studio...
Why a big .lar import, using SQL Server database makes the Liferay system unreachable?
legacy Troubleshooting
Issue The Customer has initiated a big .lar import, and during the actual import-process the system cannot be accessed. Environment Liferay 6.2 Liferay 7.0 Liferay 7.1 Liferay 7.2 Liferay 7.3 Resolution For SQL Server to function properly. SQL Server’s Read Committed Snapshot...
Module projects cannot be created outside a Liferay workspace
legacy
Issue Before, I was able to create a module project outside a Liferay workspace. However, now I see a warning that I need a Liferay workspace: Environment Liferay Developer Studio Resolution This is an intentional change implemented under LPS-110421. The reason for this change is that...
Why does the language of web content remain unchanged after translation?
legacy
Issue Why is the web content still displayed in English (en-US) translation after changing the portal language to Hindi (hi-IN) translation? Environment Liferay DXP 7.2  Resolution Since this behavior is expected, DXP 7.2 does not have an OOTB functionality to meet this requirement. This...
The Backup Service's restore functionality will not accept TGZ files in the file uploader
legacy Troubleshooting
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue I am encountering the inability to upload a database or volume TGZ file using the Backup Service's restore functionality in the...
Message Board Portlet can publish empty threads
legacy
Issue The Message Board portlet publishes before a post is completed. Using the Message Boards portlet:  When the 'Subject' field has focus, if the ENTER key is pressed, the thread is published before the 'Body' field can be edited. Example 1. Click: New Thread 2. Add a Subject Title to...
When submitting forms, is it possible to send email notifications to multiple users?
legacy How To
Issue Is it possible to send notifications to multiple email addresses when a user submits a form? Environment DXP 7.0 DXP 7.1 DXP 7.2 DXP 7.3 Resolution Yes, when enabling Form notifications, an administrator can send multiple notifications by entering the recipients' email addresses...
Can the cart store items independently for each Store?
legacy
Issue The use case is a marketplace (B2B2C) scenario. In that marketplace, there are multiple EC sites under the umbrella. There are cases where a user starts shopping at Store A, putting Store A items in a cart, then goes shopping at Store B, and putting Store B items in a cart. In this...
How can a Liferay admin set the article-Id manually?
legacy How To
Issue How can a Liferay admin set the article-Id manually? Environment Liferay 7.0 Liferay 7.1 Liferay 7.2 Liferay 7.3 Resolution Start a vanilla Liferay bundle. Navigate to Control Panel --> Configuration --> System Settings --> Web Content --> Administration. Uncheck the option...
Replacing NTLM SSO with Kerberos in Liferay Portal 6.2
legacy How To
Issue NTLM SSO protocol has some vulnerabilities addressed by Microsoft in CVE-2020-1472 (external link), forcing to use the secure RPC connection. See also How to manage the changes in Netlogon secure channel connections associated with CVE-2020-1472 (external link). It's not possible...
Configurations for embedded portlets are not updated when deploying an updated theme
legacy Troubleshooting
Issue I have a theme with an embedded portlet that I have deployed and applied to a site. I updated the configurations of the embedded portlet and deployed the updated theme to the site, but I do not see the updated configurations be applied to the embedded portlet. Environment Liferay...
Importing LDAP users with the same email address
legacy Troubleshooting
Issue I want to import LDAP users that have the same email address, but the import fails due to an error about a duplicate email address: 2021-08-02 16:53:47.766 ERROR [https-jsse-nio-4443-exec-13][LDAPAuth:432] Problem accessing LDAP server...

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