Legacy Knowledge Base
Published Jun. 30, 2025

Getting blank pages after 10k entries in Account Listing

Written By

Kanchan Bisht

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Issue

  • Users are getting a blank page after 10k entries on the account listing UI despite having over 10k accounts in our environment

Environment

  • Liferay DXP [All versions]

Resolution

  • This behavior can be addressed via this property: "index.max_result_window":x only : How-to-increase-index-max-result-window-from-Liferay 
    However, the product team is still exploring options for deep pagination, hence, there is no alternative for this at this point. 
  • There are no other settings or configurations to improve Elasticsearch's performance with higher index_max_result_window settings other than increasing available memory at the ES level.  
    In a nutshell, when using search in the Liferay Product, there are limitations to the number of results returned by the Elasticsearch server. By default, that number is 10,000 results and is controlled by the index.max_result_window Elasticsearch setting. Results beyond this number cannot be returned to Liferay.  
    For example, trying to access page 501 when 20 items are displayed per page would log an exception "Result window is too large" and would display an empty result page because over 10,000 items were requested. 

Additional Information

  • This LPS-174196 would be helpful to get more insights into this. 
  • Please submit a support Zendesk ticket if any more information is required from the product aspect. 
  • In Elasticsearch, deep pagination refers to navigating through a large result set by fetching many pages of data. This typically involves using the from parameter in your search queries, which specifies the offset from the beginning of the results. 
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