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legacy
Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. Issue...
The birthday is reset to {01/01/1970} on LDAP import
legacy Troubleshooting
Issue Every time a user is logged in, the birthday is automatically updated to the default value {01-01-1970}. We configured the LDAP server in Instance Settings. Environment Liferay DXP 7.2 Liferay DXP 7.3...
Can the Web Content-related elements' IDs change after export/import processes?
legacy
Issue I want to know if the IDs that can be seen on the UI for Web Content articles, Structures, Templates can change after exporting and importing them on the same or a different site. We did a test where we exported...
Configuring individual value to Settings of files when using Multiple File Upload
legacy
Issue I would like to add individual value to each file for their Settings (e.g. Document Type, Display Page, Categorization, Expiration Date, Permissions) when using the Multiple File Upload option to...
Unable to access jsonws API over Liferay PaaS
legacy Troubleshooting
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue User gets below error while trying to access jsonws API...
Unable to create Objects with system reserved names
legacy
Issue This article details some of the names that Objects will not be able to use as they are system-reserved. Environment Liferay DXP 7.4 Update 9+ Resolution Please refrain from using the following names as they are...
Menu links not showing up in custom module after upgrading to Liferay DXP 7.3
legacy Troubleshooting
Issue In Liferay DXP 7.0, users may have used the out-of-the-box Document Library Display Portlet to implement their own customizations with uploading Documents. However, when migrating this customization to Liferay...
Cannot export Wiki to PDF using LibreOffice
legacy Troubleshooting
Issue Steps to reproduce: 1) Have OpenOffice installed on the machine where Liferay DXP is running. 2) Start headless OpenOffice using this command soffice --headless --accept="socket,host=127.0.0.1,port=8100;urp;"...
Custom filter(Filter Query Type:Query String) on the search result page is not working fine
legacy Troubleshooting
Issue The custom filter(Filter Query Type: Query String) on the search result page is not working fine ERROR [ajp-nio-172.1.129.27-8080-exec-2202][ElasticsearchIndexSearcher:169] java.lang.RuntimeException:...
Buttons do not have an accessible name exception
legacy Troubleshooting
Issue When running a Lighthouse Accessibility audit in Liferay DXP 7.2 a "Buttons do not have an accessible name" exception is flagged on the report. Steps to reproduce: 1. Start Liferay DXP 7.2 fix-pack 6. 2....
How to remove users from Liferay that are deactivated / deleted in the LDAP server
legacy How To
Issue When a user is no longer listed in the LDAP server, the authentication fails and the user cannot log in anymore, but a dead user entry remains in Control Panel -> Users. Environment Liferay DXP 7.0+...
Service Builder not compiling correctly using Maven after the upgrade: ArgumentsResolver is not found in com.liferay.portal.kernel.dao.orm
legacy Troubleshooting
Issue After upgrading from DXP 7.0 to 7.3 we are having the error "ArgumentsResolver is not found in com.liferay.portal.kernel.dao.orm" if we try to recompile our service builder services using Maven: [ERROR]...
How to hide User Facet from Search Results Page
legacy How To
Issue I would like to hide the User Facet from Search Results Page. Environment Liferay DXP 7.3 Resolution As an admin user, enter a keyword in the Search Bar and click the Search button. The default search...
Unable to create a site with the required vocabulary
legacy Troubleshooting
Issue When creating a category vocabulary with the Associated Asset Type set to 'Site' and 'Required', a new Site cannot be created. Steps to Reproduce (1)Open the menu on the upper right and select the Global Site...
Known vulnereabilities in jackson-databind-2.9.6
legacy Troubleshooting
Issue apio-architect-impl has a dependency of jackson-databind-2.9.6 which has the following known vulnerabilities: CVE-2018-19362 CVE-2018-19361 CVE-2018-19360 CVE-2018-14721 CVE-2018-14720 CVE-2018-14719...
Expired certificates for custom domains are not being renewed
legacy Troubleshooting
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue Liferay PaaS automatically renews the certificate when it is...
Elements in Web Content showing incorrect view and count
legacy Troubleshooting
Issue Steps to reproduce: 1. Navigate to Content & Data > Web Content. 2. Navigate to Structure Tab. 3. Create more than 10 structures. 4. Go back to the WebContent tab, click on the "+" button. 5. The element...
Custom site/organizational role gives too many permissions
legacy Troubleshooting
Issue I have created a custom site/organizational role to see Document and Media contents. I only selected VIEW options in Define Permissions > Site Administration > Content > Documents and Media, but the...
Is it possible to configure a different "Maximum File Size" of documents for each site and file mime/type?
legacy
Issue I want to define a limit for the size of files depending on the mime type and site so that users cannot upload huge files that impact the performance of the site. Is this configuration possible?   Environment...
Is it possible to configure several user groups with their own site section so only members should be able to create, edit, publish or delete their assets?
legacy
Issue For a large corporate site, it is a common use case to divide it into different site sections and grant edit and publish permissions to specific user groups. Inside each section, only members of that specific group...
Deactivate Liferay users automatically when they are deactivated on LDAP
legacy How To
Issue We have an LDAP server connected to Liferay and we want to deactivate Liferay users automatically when they are deactivated on LDAP. Environment Liferay DXP 7.3 Liferay DXP 7.4 Resolution We can use the...
For anonymous users, a Content Set based on an AC segment does not show the expected content
legacy Troubleshooting
Issue Depending on the IP address, different web content articles or any image would be viewable to different users. Even though the Geolocation feature shows users for the provided IP address, it appears to...
How to enable the purchase order number in order detail page.
legacy Troubleshooting
Issue The Order Detail page doesn't show the purchase order number by default, even when it is enabled in Instance Settings. Environment Liferay DXP 7.3    Resolution It can be set by the following steps: Go...
What are the folders to clean in a Jboss bundle? - DXP 7.0+
Troubleshooting
Issue After applying a new patch, I am not able to find the cache folders that should be removed in the Jboss bundle after e.g. installing a patch Environment Liferay DXP 7.0+ Jboss Resolution How to clean Jboss?...
When using REMOTE Elasticsearch, the Workflow Metrics keep loading
legacy Troubleshooting
Issue The 'IOException: can not write type' error when navigating or re-indexing Workflow Metrics with remote Elasticsearch 6.5/6.8 and 7.4 Steps to Reproduce: 1) Have a clean instance of Liferay DXP 7.2 running...
Apache Log4j 1.x has reached its end-of-life
legacy
Issue Log4j 1.x has reached end-of-life status: https://blogs.apache.org/foundation/entry/apache_logging_services_project_announces Environment Liferay DXP 7.0  Liferay DXP 7.1 Liferay DXP 7.2  Liferay DXP 7.3 ...
WebContent Sort Order is not working
legacy Troubleshooting
Issue Steps to reproduce: 1. Start Liferay. 2. Navigate to Content > Web Content. 3. Create multiple web contents. 4. Set Filter and Order settings as below       ORDER BY: Display Date       descending order 5....
Custom OSGi modules deployment issue
legacy Troubleshooting
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue Custom OSGi modules are not deploying with the...
How to Import LAR files with circular references?
legacy Troubleshooting
Issue While using the export-import features of Liferay, we often encounter the error that certain files cannot be imported because references are missing. Even after importing the allegedly missing reference, the...
Configuring portlets, embedded by a theme within the header or the footer
legacy
Issue When a portlet is embedded within a footer/header on a content page, the portlet configuration is inaccessible, even in edit mode. Environment Liferay DXP 7.2 Resolution Configuring portlets - embedded by a...
Applying decorators on a content page within fragments
legacy
Issue Using fragments with embedded widgets, like web content display, the default theme decorator is not being applied to the embedded widget. Environment Liferay DXP 7.2+ Resolution The desired scenario of...
An empty Control Menu is visible for a user without permissions
legacy Troubleshooting
Issue When a regular user (user created with default settings) log in to the portal, an empty Control Menu bar is displayed on all Content Pages. Environment Liferay DXP 7.3. Liferay DXP 7.4. Resolution Please...
How to unpublish a published content page or set it to draft
Troubleshooting
Issue I published a content page, and I cannot unpublish it or set it to draft. Environment Liferay DXP 7.2 Liferay DXP 7.3 Liferay DXP 7.4 Resolution Once we publish a content page, we will not be able to set it back...
The user is not being associated with the organization
legacy Troubleshooting
Issue When a new user is added to an organization through the action menu of the organization. An error is returned if the email address starts with 'postmaster' (for example, postmaster@liferay.com). The new user...
Journal Articles display causing pages loading delay
legacy Troubleshooting
Issue Pages loading delays are detected after updating your patch level. Those pages include jorunal articles to be displayed. Environment Liferay DXP 7.4 Liferay DXP 7.3 from fixpack-3 Liferay DXP 7.2...
Build error while doing buildService
legacy Troubleshooting
Issue User gets below error when doing buildService outside the *-service module: FAILURE: Build failed with an exception. * What went wrong: Some problems were found with the configuration of task...
Object Mapping: No object 'type' for an upload field
legacy
Issue Having created a new object, we can then create a new field. This example shows a new field for 'date' and is assigned the Type* Date When creating a field for a file upload, there is no applicable Type* that...
Why is the rich-text toolbar floating instead of permanent?
legacy Troubleshooting
Issue Users can't see the rich-text actions toolbar until they select a piece of text if they create a new fragment with a rich-text type editable field and place it on a content page. Steps to reproduce 1) Start...
Use CKEditor plugins button on AlloyEditor
legacy How To
Issue What are the steps to add the colorbutton plugin as an AlloyEditor button? This official documentation doesn't work on DXP by default and needs some extra configuration. Environment DXP 7.0, DXP 7.1, DXP 7.2, DXP...
After a failed CAPTCHA forgot password submission, the 'Text verification failed' alert persists after refreshing the page
legacy
Issue The screen name/email address field value is not removed from the page after refreshing the page after an invalid 'forgot password' CAPTCHA attempt, and the 'Text verification failed' alert persists. Steps to...
Configuration of Flag notification Email sender addresses and names
legacy Troubleshooting
Issue Flag content warning (e.g. when a user reports a thread on a Message Board as inappropriate) is not sent to admins despite changing the email sender name and address under Control Panel > Instance...
Set Message Boards 'to email address' for notifications
legacy Troubleshooting
Issue Message Boards email notification's 'to address' uses 'from address' instead. When you go to Content&Data → Message Boards → Configuration → Email from and set a valid email address, Message Boards will...
413 Request Entity Too Large
legacy Troubleshooting
Issue Whenever a user is trying to upload a file/document in Document & Media portlet, the error "HTTP response 413 and Request Entity Too Large message" is thrown. Environment Liferay DXP 7.2 Resolution This...
Duplicate Product is not taking the name provided by user
legacy Troubleshooting
Issue While duplicating the product, the name provided by the user is not saving instead it is taking the default one i.e. [Copy of +"Product Name"] Steps to reproduce 1. Navigate to Products under Product...
Disable email notifications of web content, when you post a comment
legacy How To
Issue When you write a comment on a web content, you will automatically start receiving emails on every update that is made on that web content. Environment Liferay DXP 7.2, DXP 7.3 Resolution This is an expected...
Administrator can't assign an existing regular site to an organisation
legacy How To
Issue A portal administrator wants to assign an existing regular site as an organisation site. Environment Liferay DXP 7.0 Liferay DXP 7.1 Liferay DXP 7.2 Liferay DXP 7.3 Liferay DXP 7.4 Resolution...
Unable to bind to the LDAP server javax.naming.CommunicationException: [Root exception is java.lang.ClassNotFoundException: javax.net.ssl.SSLSocketFactory cannot be found by com.liferay.saml.web_
legacy Troubleshooting
Issue During the time of portal login using the LDAP users, the user('s) are able to log in successfully, LDAP connections have an active connection but observed the below warnings in the Liferay log.  2021-12-17...
Liferay form security
legacy Troubleshooting
Issue The form can be submitted with an invalid captcha value Steps to Reproduce: 1) Navigate to Content & Data > Forms 2) Add a Form 3) Add a text field 4) Click on kebab on the top right and navigate to Settings...
Asset Publisher view.jsp has potential XSS vulnerability
Troubleshooting
Issue When a user tries to retrieve the assetEntryId in asset-publisher-web/view.jsp, the content is not validated or escaped. This means XSS could occur. Reproduction Steps: 1. Add 3 journal articles. 2. Add an...
Commerce Orders are not visible to users with view permissions
legacy Troubleshooting
Issue When view permissions are assigned to users to see the commerce orders with a custom role. But, when login users are unable to see the orders. Steps to reproduce. 1. Create Minium Site( With Admin User) 2....
LAR files from export processes are exhausting disk space
legacy Troubleshooting
Issue When trying to publish content (like staging or exporting pages) a message appears that there is no space left in the storage device Cleaning temporary app server files doesn't help   Environment...
Regular pagination is not working for asset publisher
legacy Troubleshooting
Issue Steps to Reproduce Add the Asset Publisher widget to any page. Go to content & data and create more than 3 basic web contents Go to Asset Publisher configuration -> Display Settings Set "Number of Items to...
A section's background image is not published to Live site when using Content Pages with Staging
legacy Troubleshooting
Issue A section's background image is not published to the Live site when using Content Pages with Staging Steps to Reproduce: 1) Enable Staging on the target site 2) Check the Group ID of the site in Site...
In Safari, wrong button press is read when SPA is enabled
legacy Troubleshooting
Issue In Safari (macOS and iOS versions) wrong button press is read when SPA is enabled Steps to reproduce: 1. Deploy testspaformmultiplesubmit1-1.0.0.jar 2. Open Safari browser, add a module to a page, and make...
With Firefox, the UI publication process is not feasible
legacy Troubleshooting
Issue Users are experiencing issues on the UI with the latest version of Firefox (86.0.1). Steps to reproduce: 1) Start a clean instance of Liferay 7.0 2) Open the portal in Firefox version 86.0.1 3) Open a...
web content can not be displayed on the left pane with Elasticsearch NullPointerException in log
legacy Troubleshooting
Issue No web content is displayed either on the left pane or through the web content display widget with the following NullPointerException in log 29/12/2021 06:30:18,799 ERROR [default...
How to keep the session logged between different subdomains
legacy How To
Issue You need to logging each time you enter in each site even sub domines of the same domain. To keep de same session across different sites that are subdomains of the same domain. For example siteA.example.com and...
LDAP y gestion de usuarios en idiomas con dos apellidos
legacy Troubleshooting
Issue En un servidor LDAP que se ha configurado conjuntamente con Liferay se tienen almacenados los apellidos de los usuario en dos campos diferentes. Al visualizar los usuarios en el portal no aparece su nombre...
addEventListener property is null when previewing page template
legacy Troubleshooting
Issue Steps to reproduce 1. Go to Site → Design → Page Templates and select the Masters tab. 2. Add a custom master. 3. Add an Asset Publisher to the master page template. 4. Click the Preview button. 5. Assert...
Elements in the DOM with class hide-accessible with null value inside
legacy Troubleshooting
Issue Steps: 1. Open a fresh bundle with DPX 7.2 FP11 2. Go the main page open add widgets control panel and inspect the DOM  3. Search for null, and you could find two times elements like this: <span...