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Orders are not visible for Assigned role
legacy Troubleshooting
Issue Steps to reproduce: 1. Start Liferay DXP 7.3 U23. 2. Create a site by using a minium site template. 3. Navigate to Catalog > Select Account > Add a product to the cart. 4. Create a new test user by navigating to Users & Organization. 5. Create a custom role and provide the view...
Operations Manager role unable to see the orders
legacy Troubleshooting
Issue Steps to reproduce: 1. Start Liferay DXP 7.4 2. Create a new site by using 'minium site template'. 3. Create a new account with a buyer user. 4. Create a user with an 'Operations Manager' role. 5. Navigate to the catalog page and the product to the cart. 6. Login with the...
Unable to search properly in Quick Add-to-cart search bar
legacy Troubleshooting
Issue Steps to reproduce: 1. Start Liferay DXP 7.4 2. Create a new site by using the 'Minium site template'. 3. Create a new account. 4. Navigate to the 'Catalog' page and add an item to the cart. 5. Open the mini-cart and search for the product. Expected Result: SKU suggestions must be...
After redeploying the fragment collection, an unwanted image attribute persisted
legacy Troubleshooting
Issue The page editor StrcutreTree is populated based on the fragmentEntryLink content Steps to reproduce: 1. Start a DXP 7.3 server 2. Check Fragment propagation in System Settings > Page Fragments > Propagate Fragment Changes Automatically 3. Deploy the attached fragment collection by...
Collection Variations are not prioritized
legacy Troubleshooting
Issue Asset Publisher and Collection Display do not display the collections correctly. Steps to reproduce: 1. Create a Collection Navigate to Site Builder > Collections > + > Manual Collection > Set a name > Save Select "Item Type": "Web Content Article" > Select "Item Subtype": "All...
Search showing staging results in search facet
legacy Troubleshooting
Issue Steps to reproduce: Create a new blank site with a public page Enable local staging Create web content in the new site Staging: publish to live Go to the default Liferay site Configure the scope of the search bar: Let the User Choose (or Everything) Search for the new content in...
Search button is not properly aligned is search portlet
legacy Troubleshooting
Issue Steps to reproduce: 1) Control Panel-> System Settings-> Search-> Search Web 2) Check the box and update 3) Create Widget Page 4) Drag the Search portlet on that page. 5) Search button is not inside the search box. Expected Behavior: The search button should come inside the search...
Search does not work in "My Workflow Tasks"
legacy Troubleshooting
Issue Steps to reproduce Enable Single Approver for Blogs. Submit for publication a new blog entry titled "Avocado", with "Avocado" in its body. Go to User section > My Account > My Workflow Tasks. In the bar at the top left, search for "avocado." Go to the "Assigned to My Roles" tab....
Forked workflow task still pending after another user completes the other forked task
legacy Troubleshooting
Issue The forked workflow task is still pending after another user completes the other forked task Steps to reproduce Create two Administrator users(user1,user2) Control panel > Configuration > Kaleo Designer > Add New Definition Copy the contents from the attached XML to...
Needs to change friendly URL of web content
legacy
Issue When working with assets such as 'Web Content', the details always include the friendly URL. The concern now is that this friendly URL contains a hyphen (-) that requires to be removed. Environment Liferay DXP 7.4 Resolution The observed URL with a hyphen is the expected behavior...
Collect Digital Signature button appears even when the Digital Signature feature is not enabled
legacy Troubleshooting
Issue The "Collect Digital Signature" button appears in the Documents and Media widget, even if the Digital Signature feature is not enabled Steps to reproduce: Start a clean bundle of Liferay DXP 7.4 Go to Control Panel -> Instance Settings -> Digital Signature and verify that it is not...
How to resolve Jenkins error "Environment doesn't exist" when building a branch
legacy Troubleshooting
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue Builds are failing and the following error is being reported: Environment name- doesn't exist Environment Liferay SaaS Resolution...
The title of the web content should not appear after it has been published
legacy Troubleshooting
Issue If a web content display widget is used on the widget pages, the title of the web content appears after publishing it, however, on content pages, the title does not appear.  Steps to reproduce: 1) Create web content with a title and some content 2) Create two pages- a content page...
How to hide Commerce from the Mega Menu
legacy How To
Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. Issue I want to hide the commerce section from the mega menu. Environment DXP...
Unable to Deploy to environments or access the CI service
legacy Troubleshooting
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue When attempting to start a build for an environment, the build fails to start. Also, when accessing Jenkins CI, the user runs into an...
Removing an image from a fragment not possible
legacy Troubleshooting
Issue When a user uploads an image to a fragment on DXP 7.3, there is no possibility of removing the image from it. Users can either replace it with another one or remove the whole fragment. This is true for fragments other than the 'Image' fragment, namely "Content Display", "Heading"...
The number of sites displayed on My Sites differs for Administrators and general users.
legacy
Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. Issue The number of sites displayed on My Sites differs between Administrator...
Upgrading from Elasticsearch 7.9.0 to 7.17.0, index status is YELLOW
legacy Troubleshooting
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation...
Authentication of Iframe Widgets
legacy
Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. Issue Does Iframe Widgets support Windows authentication? Environment DXP 7.3...
Screen reader doesn't read the full page upon page load
legacy Troubleshooting
Issue Screen reader does not read the full page upon new page load. Environment DXP 7.4, 7.3 Resolution There are technical limitations due to how Single Page Applications (SPA) work of screen readers not being able read the entire page content with new page loads. However, even if the...
Can a user upgrade from Liferay 6.1 to DXP 7.4.x?
legacy How To
Issue Do I need to follow the upgrade page mentioned in the below article for example: Liferay Portal 6.1.x → DXP/Portal 7.1 → DXP 7.4: Environment Portal 6.1 DXP 7.4.x Resolution Ensure parameter "feature.flag.LPS-157670=true" is in the portal-ext.properties file. Using the DBUpgrader...
Search doesn't return results after reindexing
legacy Troubleshooting
Issue After a full reindex the search doesn't return any results. The Webserver protocol is set to HTTPS (This is set by the web.server.protocol in portal-ext.properties) and the Tomcat server is not (Set by portal.instance.protocol in portal-ext.properties) If not set explicitly it will...
ratings-score tag could not be used when updating from 7.0 to newer versions.
legacy How To
Issue In 7.0 (or a previous version) a custom development is using  <liferay-ui:ratings-score> tag. When this custom code is updated to be used in a newer version (for example, 7.4) this tag is not found and could not be used. Environment 7.1+ Resolution This tag was deprecated and...
Non published page as home page causes 404
legacy Troubleshooting
Issue When an unpublished page becomes the home page it will cause a 404 error to display. Environment DXP 7.4 Resolution To resolve this behavior, update your installation to 7.4.13 DXP U47, or open a help center ticket to request a hotfix containing LPS-164761., content:...
When enabling Cross Cluster Replication error "leader index [liferay-0] does not have soft deletes enabled. soft deletes must be enabled when the index is created by setting index.soft_deletes.enabled to true" is thrown
legacy Troubleshooting
Issue When we try to enable Cross Cluster Replication in our Elasticsearch 6 installation, we are getting the following error: leader index [liferay-0] does not have soft deletes enabled. soft deletes must be enabled when the index is created by setting index.soft_deletes.enabled to true...
How to disable the portal default canonical url generation
legacy Troubleshooting
Issue Customer has a custom development to generate canonical urls and it clashes with portal default canonical url generation, so it has to be deactivated. Environment 7.4 Resolution To avoid the default behavior you only have to blacklist the OpenGraphTopHeadDynamicInclude component...
Deploying Multiple Environments with Cloud
legacy Troubleshooting
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue When deploying multiple environments to Liferay Cloud, the LCP.json file is used to define multiple separate Liferay major versions...
File upload to Documents and Media is slow or even fails
legacy Troubleshooting
Issue The upload process is so slow or even fails for uploading files with certain extensions. For example, an MP4 file is processed in 1 second, but an Excel file takes more than 100 seconds. Environment DXP 7.1 Other versions might be affected Resolution To bypass this behavior, please...
I want Liferay to fill the hreflang tag in pages only for translated languages
legacy How To
Issue Liferay generates an hreflang alternate url in the head of every page for every locale available for that site. If no translation is available for the content, it will be displayed in the default language. This way, if site crawlers scrape untranslated pages, they might flag them...
Display order of category navigation and tag navigation
legacy
Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. Issue In what order are the categories and tags displayed on the category and...
Is there a character limit on file names for content uploaded to Documents and Media?
legacy
Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. Issue Is there a character limit on file names for content uploaded to...
My Javascript code is rendered twice when SPA is enabled
legacy Troubleshooting
Issue The following code renders a modal window when the DOM Content is loaded: ... if (document.readyState === 'loading'){ document.addEventListener("DOMContentLoaded", onContentLoaded); } else { onContentLoaded(); } ... Navigate around the pages of the site. The modal will be loaded...
I want to hide "Disable" when using the "Date" item in Web Content Structure.
legacy How To
Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. Issue I want to hide "Disable" when using the "Date" item in Web Content...
Does Liferay offer Asynchronous Indexing of PDF Text?
legacy
Issue We are trying to create journal articles with attached PDFs in them and index the PDF text via the IndexerPostProcessor because we would like any journal article to be keyword searchable for that PDF text and display in a list. So can Liferay use Asynchronous Indexing? Environment...
Can Liferay Linearize PDF Files?
legacy
Issue Does Liferay have the capability to linearize PDF files? Environment DXP 7.0 DXP 7.1 DXP 7.2 DXP 7.3 DXP 7.4 Resolution Liferay does not have this capability.  Additional Information Disclaimer: The link below provides an example of third party software you could use to accomplish...
How to use multiple virtual hosts with the correct friendly URL for Web Content?
legacy Troubleshooting
Issue We have 2 virtual hosts: virtualhost1.com and virtualhost2.com, and also a web content with a link in the content field that points to a page or entity within the Liferay instance. When we have a web content with the friendly URL set on virtualhost1.com, and we display the web...
About Friendly URLs for Web Content
legacy
Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. Issue Are there any characters that cannot be set in a friendly URL for web...
Kaleo Forms Admin Assign Forms Back Button Disappears After Deleting a Chosen Form
legacy
This article outlines a known issue that exists in Kaleo Forms EE 2.1.0 for Liferay 6.2 and includes a link to the respective ticket for more up-to-date progress on the particular issue. Resolution Note the following issue is related to the use of Kaleo Forms EE 2.1.0. The corresponding...
Web Content Displayed in the Asset Publisher Portlet Is Not Updating When Edited in Portal 6.2
legacy Troubleshooting
This article addresses a known issue with Liferay Portal 6.2 EE. The issue is that web content displayed in the Asset Publisher portlet is not being updated after editing. As a reference, please see LPS-42282. Resolution As a workaround, add the following line to your environment's...
Embedding an HTML Page as a Liferay Portal Page
legacy How To
This article describes how to use the HTML embed pages functionality. Liferay Portal pages are not just for displaying portlets. Users can also embed HTML documents as pages. It is up to the user to ensure that the CSS, JS, and image paths on their HTML page are correct; the Liferay...
Displaying Web Content Across Multiple Sites
legacy How To
Displaying content across multiple sites in the same portal instance is an out-of-the-box Liferay feature. This article provides a basic example for achieving this. Resolution The following steps comprise a basic example to demonstrate the ability to share web content across sites....
Setting 'dl.file.extensions' Property Prevents All Documents and Media File Uploads
legacy Troubleshooting
This article describes the issue with setting dl.file.extensions portal property preventing all Documents and Media file uploads, including using the multiple filder uploader. Steps to Reproduce Add the following to your portal-ext.properties found in the Liferay Home directory:...
Creating Liferay Themes With Maven
legacy How To
This article contains a guide on how to add themes to a project using the Liferay Maven SDK. Resolution 1. Open command prompt or terminal and go to your project directory. 2. Next, create a theme using the Liferay platform theme template and run the following command: mvn...
Creating a Blogger Role
legacy How To
This article documents how to create a blogger role with the ability to view, edit and publish blog posts. Resolution Follow these basic instructions to achieve the blogger role: Navigate to Control Panel > Users and Organizations, and create an organization named Test with an...
Liferay Portal 6.0 Documentation
legacy
Liferay Portal 6.0 is a platform for creating effective business applications and solutions. It offers a robust feature set, impressive scalability, time-saving development tools, support for over 30 languages, and a flexible, scalable architecture that is open source developed and...
Configuring Log4j Logging for the Audit Portlet in Liferay Portal EE
legacy How To
This article demonstrates how to create a separate audit.YYYY-MM-DD.log file within ${liferay.home}/logfor audit INFO messages. It should roll over every day with this configuration.  Environment Liferay Portal EE 6.1 & 6.2 Resolution Please note: For the following procedures we will use...
Deploying Portlets, Themes and Other .war Files Correctly on Jboss 5.1
legacy Troubleshooting
If you try to deploy a portlet or theme or any .war file on a standalone JBoss 5.1, it will fail and try to create the directory in [Jboss_home]\jboss-5.1.0.GA\standalone\deployments Resolution The issue is that deployments are not put in the correct folder. Add the property...
Deploying Liferay Artifacts to Your Own Maven Repository
legacy How To
As part of the Liferay Portal 6.1 release, anyone can download the created package that has a convenient script to install Liferay platform artifacts to their local repository or to a remote repository. This package doesn’t release EE versions of the artifacts to Maven Central...
Remote Staging Issues with Large Amounts of Data
legacy Troubleshooting
This article describes known issues that have been encountered when publishing large files using Remote Staging. Resolution Affected Products Liferay Portal 6.2 EE SP5-SP10 Known Issue: Invalid checksum for LAR file error When the Staging server transfers the LAR file in smaller chunks...
Liferay Portal 5.2 Documentation
legacy
Liferay Portal 5.2 is a platform for creating effective business applications and solutions. It offers a robust feature set, impressive scalability, time-saving development tools, and a flexible, scalable architecture that is open source developed and enterprise refined. Product...
Dockbar Display Error After Patch Installation With Patching Tool
legacy Troubleshooting
After installation of a new hotfix, the dockbar fails to display and an error message can be found in the logs: ERROR [http-bio-8080-exec-1][LiferayMethodExceptionEventHandler:34]com.liferay.portal.kernel.portlet.PortletContainerException:...
Changing the Storage Type When Using Dynamic Data List Data Definitions
legacy How To
When working with Dynamic Data Lists, it is possible to create your own data definition. By default, the Liferay platform stores the data definition as an xml, but you may also store it as an expando type. Resolution To change the storage type, you can override the default property...
Adding a Tag, Category, or Related Asset Does Not Increment the Version or Update the Time Stamp
legacy How To
This article documents a known issue with adding categories, tags or related assets to files in the Document and Media library. When you try to do this, a new version of the document is not created and the time stamp is not updated. Resolution With the introduction of LPS-37702...
Adding Portlets to Users' Private Pages By Default
legacy How To
This article describes how to add portlets to a user's private page by default. Resolution One way of achieving this is by creating a page anywhere in the portal with the pre-configured portlets you need, and then exporting a LAR of the page. Next, use the following property in...
Activating a Marketplace App Through a Proxy Server
legacy Troubleshooting
If a Marketplace app activation key is acquired via OrderId, the Liferay bundle will try to validate the key by accessing www.liferay.com. This is an issue if the server requires a forward proxy to access the Internet. The Java proxy properties that would be put in JAVA_OPTS or...
No Logs in Elasticsearch
legacy Troubleshooting
This article documents a known issue with Elasticsearch operating mode when switching from REMOTE to EMBEDDED operation. Any changes in configuration do not take effect unless the elasticsearch module is restarted on the server. Also, when going from default EMBEDDED to REMOTE...
Virtual LDAP Server Plugin Setup
legacy How To
The following article gives a basic use case for Liferay's Virtual LDAP Server Plugin. Liferay's EE Virtual LDAP plugin turns Liferay portal into a virtual LDAP server that can be accessed by external LDAP explorer programs or, as in the case of this article, another instance of Liferay...
Unable to Build a DXP 7.1 Theme in Developer Studio
legacy Troubleshooting
This article documents a known issue when building a theme in DXP 7.1, using Developer Studio 3.3. Steps to Reproduce Start Liferay Developer Studio 3.3 with a 7.1 workspace project. Go to New --> Liferay Module Project with the following properties: Name: umf-v7-theme Gradle Liferay 7.1...
Utilizing the Validation Feature Within the Web Form Portlet
legacy How To
This article contains a brief example for how to effectively manage validation in the web forms portlet. Resolution Note that following the below reproduction steps (or something similar) will produce an error: Deploy the Web Form portlet to a page Click on the wrench and select...
Liferay Portal 6.1 Documentation
legacy
Documentation Using Liferay Portal 6.1 Whitepapers Portlet and Feature Overview WCM Quick Start Guide  , content: ドキュメンテーション Using Liferay Portal 6.1 ホワイトペーパー Portlet and Feature Overview WCM Quick Start Guide  , knowledgeArticleType: reference, legacy: true, name: Liferay Portal 6.1...

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