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Setting up the Portal Instance Name (Website Name) in Liferay DXP 7.1
legacy Troubleshooting
Issue The website name is set by default as Liferay DXP. This name can be set to a new name by making changes in instance settings( Configuration-> Instance Settings -> Configuration -> Main Configuration ->...
How to check if an LPS or LPE fix is included in a Fix Pack
legacy How To
Issue How do I check if a certain fix (exp. LPS-XXXXX) is included within a Fix Pack? How do I check if a certain fix (exp. LPE-XXXXX) is included within a Fix Pack? Environment Liferay DXP 7.2  Resolution Step1:...
Knowledge base AssetCategory API
legacy How To
Issue I want to automatically categorize knowledge base articles. I have built the functionality to download articles, assign categories, and save them back. What I am missing is the ability to get the existing...
Can I disable the System Check that is running on startup in my Development environment?
legacy Troubleshooting
Issue During Liferay's startup, the following message in the logs indicates that a system check is being run: INFO [main][SystemCheckOSGiCommands:111] Running "Declarative Service Soft Circular...
Setting Site Member Role Permissions
legacy How To
Issue How can I change/edit permissions for a Site Member Role? Environment Liferay 7.0 Liferay 7.1 Resolution Permissions for the Site Member Role can be found at: Control Panel > Users > Roles > Site Roles Tab >...
Slow Performance or OutOfMemory errors due to StripFilter
legacy Troubleshooting
Issue The StripFilter in Liferay DXP removes blank lines from Javascript, CSS, and other files. While this can result in slightly faster load times for dial-up users, it can also result in a big...
Restricting/Disabling the Default Liferay DXP (Guest) Site access.
legacy
Issue The '/web/guest' associated with the domain name will redirect to the default DXP site. Suppose there are two sites, site1 and site2 mapped to domains www.domain1.com and www.domain2.com                ...
Restart required after every Jar Deployment
legacy Troubleshooting
Issue When the jar is deployed, it is not reflected until and unless the server is restarted Environment Liferay DXP 7.0 Resolution Sometimes, the jar is deployed and is not reflecting on the portal until and unless...
Users with no email address should be able to log in and access the portal.
legacy How To
Issue Users having no email address should be able to log in and access the portal. Environment Liferay DXP 7.0 Liferay Quarterly Releases  Resolution Creating a user with no email address. By setting the...
Users Not Appearing in Control Panel After Upgrading Liferay Version
legacy Troubleshooting
Issue Users are not appearing in the Control Panel > Users > Users and Organizations section after upgrading to a newer Liferay version. Environment Liferay DXP 7.0, 7.1 Resolution 1. Remove...
How to blacklist the Sign in Portlet
legacy Troubleshooting
Issue If SAML is configured/enabled in Liferay and Login portlet is removed from the page, a user can still see the Sign in Portlet and he/she can log into the portal without using SAML login mechanism by...
Import and authenticate users from a particular group in Active Directory
legacy How To
Issue Instead of importing and authenticating all users from Microsoft Active Directory (AD), I would like to only import and authenticate users from a particular group in AD. Environment Liferay DXP 7.3 Resolution In the...
Logs Rotation
legacy How To
Issue If you want to rotate logs for every 12 hours in a day(2 log files to be created each day) Environment Liferay 6.2 Resolution The logs can be rotated for every 12 hours and it can be achieved through a very...
Cannot save localized prefix
legacy Troubleshooting
Issue After creating a custom prefix in language_XX.properties, the values can display in UI but cannot be saved. Environment Liferay DXP 7.1 Resolution Make sure there are no blank spaces between the comma delimited values....
Where is com.liferay.portal.cache.ehcache.impl.jar
legacy
Issue Unable to find the com.liferay.portal.cache.ehcache.impl.jar for download Environment Liferay DXP 7.1 Resolution "com.liferay.portal.cache.ehcache.impl-version.jar" is located inside "/osgi/marketplace/Liferay...
When an image with a link to page field is published to live on remote staging, publication fails
legacy Troubleshooting
Issue When an image is uploaded on staging and is going to be published to live an error is displayed. Happens when using a Document type with a Link to page field. The Link to page field is not required. The Link to...
Several JGroups messages related to "Accept view MergeView" are appearing in a clustered node
legacy Troubleshooting
Issue Liferay's Cluster Link cache replication makes use of JGroups. There are instances when several JGroups messages related to "Accept view MergeView" are appearing while the cluster is running. Environment Liferay DXP...
Why are entries in my Liferay DXP bundle (such as Organization Types) duplicating every restart
legacy Troubleshooting
Issue In some situations there have been reports of OSGi entries within a Liferay DXP 7.1 bundle replicating every restart. At first there is one entry for a given configuration, then following a restart there...
Unable to Edit any options in Site settings of a Site.
legacy Troubleshooting
Issue Unable to Edit any options in Site settings. That is from: The home page, not able to edit and select the layout/theme. Also, from Control Panel-> Sites-> Select site-> Edit was not able to change the...
NullPointerException and blank page after redeploying JSP fragment module
legacy Troubleshooting
Issue We start with a state where we have a jsp fragment deployed and is working fine.  We then make a change to that module and do a hot deployment.  After that, the page on which the fragment is being used shows only the...
Redirect URL is not allowed console error when viewing Blog Entries in Asset Publisher
legacy Troubleshooting
Issue When using the Assets Publisher to display Blog entries and using the Asset Link Behaviour "View in Context", you may get "Page Not Found" error when you click on the link for the displayed Blog. In the meantime, a...
How to accept Terms & Conditions again
legacy How To
Issue If you want the users to accept the Terms and Conditions one more time. Environment Liferay DXP 7.0 Resolution In Liferay OOTB (Out Of the Box) there is no feature available to enable the "terms and condition"...
'Show in public/private pages menu in hierarchy' was not visible while configuring page
legacy Troubleshooting
Issue In Liferay DXP 7.1, the 'Show in public pages menu in hierarchy' option for Public page and for Private page is missing while configuring the page. Environment Liferay DXP 7.1 Resolution The observed...
Migrating to Liferay DXP: Best Practices, High Level Approach, and Strategy
legacy How To
This paper is to help organizations assess their own resources at-hand and come up with a plan for their migration project. It contains a questionnaire to guide customers in developing their migration plans, such as...
Update of the schedule of the invited user who specified "Reject".
legacy
Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. Issue...
The value of "Session Attributes" is not replicated to the other node in cluster
legacy Troubleshooting
Issue Setup a two nodes Liferay Cluster and set "live.users.enabled=true". Login on node 1 and go to "Control Panel > Users > Monitoring". Remember the Session ID. Go into the detailed session page, there is value for...
Persistent scheduler job is not triggered in a cluster environment
legacy Troubleshooting
Issue In a cluster environment, customized persistent scheduler job is not triggered sometimes. Environment Liferay DXP 7.1 Resolution Make sure the customized persistent scheduler module is deployed on all cluster nodes.,...
What database isolation level does Liferay need for Microsoft SQL Servers?
legacy
Issue There are several different isolation levels that can be configured on a SQL Server database. Which one is appropriate to use with the Liferay software? Environment Liferay Portal 6.2 connected to a SQL...
Disabling the WebDAV URL from Portal through portal-ext.properties
legacy How To
Issue If any of the users in the portal knows the WebDAV URL, they can configure the same at their end and they can manage the Document Libraries from their local machine itself. Hence, how can the WebDAV...
Cannot cast org.apache.cxf.transport.http_jetty.continuations.JettyContinuationProviderFactory to org.apache.cxf.transport.http.ContinuationProviderFactory
legacy Troubleshooting
Issue The following error is reported in the log: 2019-04-26 08:31:35.109 WARN [ServerService Thread Pool -- 84][com_liferay_portal_remote_soap_extender_impl:103] Invocation of 'addService' failed....
Duplicate Logging in Upgrade to DXP 7.1
legacy Troubleshooting
Issue Upgrade to DXP 7.1 shows duplicate logging during the VerifyProcess steps. For example: 2019-02-26 00:13:25.995 INFO [main][VerifyProcess:65] Verifying...
Failed to link com/sun/xml/messaging/saaj/soap/SOAPDocumentImpl or Could not initialize class org.apache.cxf.helpers.DOMUtils
legacy Troubleshooting
Issue When using JBoss as the application server and having customization to extend Web Service (WS), user may get the following issue: Web Service can not be found. When restarting the server, the following error is...
Can I encrypt / hide database password in portal-ext.properties and tomcat server.xml?
legacy
Issue Is there any way to hide database password in portal-ext.properties and in tomcat server.xml? Environment Liferay DXP 7.0+ Resolution Recommendation: Use environment variables to pass the database password: One of the...
Can I change the JVM Time Zone?
legacy Troubleshooting
Issue For business reasons the JVM's Time Zone was set to something other than UTC. Now we are seeing odd behavior across the bundle: A scheduled daily event is off by a day Web Content Articles are showing the...
"Incorrect string value: '\xC2\x80\xC2\x99s ...' for column 'description' at row 1"?
legacy Troubleshooting
Issue During the upgrade process, you may encounter an error like the following: Incorrect string value: '\xC2\x80\xC2\x99s ...' for column 'description' at row 1 Environment Liferay DXP 7.0+ Resolution The...
Missing Marketplace App Functions in the Control Panel
legacy Troubleshooting
Issue After restarting the server, customers have reported that several Marketplace functions normally found in the Control Panel are missing. See screenshot: Environment Liferay DXP 7.x Resolution This is because the...
Benchmark Study of Liferay Digital Enterprise 7.0
legacy
This whitepaper is a benchmark study of Liferay Digital Enterprise 7.0 and describes optimal configuration, settings, and the methodology used for this study. The whitepaper also contains the results based on the...
LAR Import Fails with Error UT000020
legacy Troubleshooting
Issue Trying to import a LAR file (or any other file type) larger than 10MB fails with the following message on the logs: Unable to parse upload request: UT000020: Connection terminated as request was...
Compressing (Gzipping) js_loader_modules file
legacy Troubleshooting
Issue js_loader_modules files are taking more time to load which degrades the portal's performance. To identify whether js_loader_modules file is Gzipped or not: Open the portal in Chrome incognito window. Press F12...
Unable to deploy Apps because of an "Unable to write ..." error
legacy Troubleshooting
Issue Cannot deploy certain App/plugins because of an "Unable to write ..." error. Some symptoms of this are: The App just sits in the deploy folder. The following error is reported in the log repeatedly: 2019-04-02...
Default View for Calendar Portlet Saves on All Pages
legacy
Issue If a user sets the Calendar's "View" configuration, the setting is applied for every instance of the Calendar Portlet instead of just the specific instance of the portlet Environment Liferay DXP...
Why can I not access my Liferay server at the Friendly URL I set?
legacy Troubleshooting
Issue A Friendly URL can be set to change the URL that users see when accessing a specific site. However without the Home URL being updated attempting to access the bundle at its base address will return a "Not...
Upgrading from Liferay DXP 7.0 to 7.1
legacy How To
This paper is a high-level overview of the effort involved in moving from Liferay DXP 7.0 to 7.1. It contains an upgrade checklist, the upgrade steps, and what to do after a successful upgrade. The paper is available...
How to Upgrade to Liferay DXP from Liferay 6.X
legacy
This whitepaper aims to set a framework for Liferay’s recommended upgrade path for your organization. A major technology upgrade is an endeavor requiring a deep analysis of your business requirements, careful planning,...
Liferay DXP 7.1 Upgrade Performance Benchmark
legacy
The Liferay Support and Liferay Engineering tuned Liferay 6.2 EE databases for upgrade and tested upgrading them to Liferay DXP 7.1. Databases from several vendors were tested. This whitepaper describes the test...
Removing Product Information Displayed in the HTTP Headers
legacy How To
Issue Customers might want to remove the product information found in the HTTP Headers and in the console logs for security reasons. The information displays: Liferay-Portal: Liferay Digital Experience Platform 7.0.10...
ORMException / StaleObjectStateException is reported
legacy Troubleshooting
Issue The following ORMException and StaleObjectStateException are reported in the log 2019-03-25 01:59:12.172 ERROR [http-nio-8080-exec-9][MainServlet:525] com.liferay.portal.kernel.exception.SystemException:...
Determining the Page Count and Global References in a Site
legacy How To
Liferay Support does not recommend or endorse specific third-party products over others. Liferay is not responsible for any instructions herein or referenced regarding these products. Any implementation of these...
I would like to upgrade my portlets to Liferay DXP but can not find where XML Descriptors have been moved to
legacy
Issue Upgrading from Liferay 6.2 to Liferay 7.0+ is a significant process. One of the changes implemented is the use of OSGi components. Several XML Descriptors have been converted to OSGi services. Environment...
Why does my portlet not have a version number after it is deployed?
legacy How To
Issue Deploying a .war portlet through the /liferay_home/deploy folder leads to the deployed portlet not having a version number in its file name. Environment Liferay DXP 7.0 de-33+ Liferay DXP 7.1 Resolution A...
DXP 7.1 Upgrade Reference Guide
legacy
An upgrade to Liferay DXP 7.1 gives you access to the latest Liferay technology, complete with all of the newest features, and the assurance of continued support for your Liferay environment. Our Subscription Services...
DXP 7.0 Upgrade Reference Guide
legacy How To
An upgrade to Liferay DXP 7.0 gives you access to the latest Liferay technology, complete with all of the newest features, and the assurance of continued support for your Liferay environment. Our Subscription Services...
Liferay Marketplace Will Not Work Without Cookies Enabled
legacy Troubleshooting
If third-party cookies and site data are blocked then logging into marketplace through the control panel will not work and time out with an error on being unable to connect to the...
Updating to Liferay DXP 7.2 SP1 / Fix Pack 2 (or Above) from Liferay DXP 7.2 GA1 or Fix Pack 1
legacy How To
Issue When migrating from 7.2 GA1 or Fix Pack 1 to Liferay DXP 7.2 Fix Pack 2 (ie: SP1) or above, you will be required to run the upgrade tool after installing the patch. The reason for this is, SP1 and FP2 have...
How do I perform an integration test for customizations for Liferay DXP 7.1?
legacy
Issue Our team would like to use the LiferayIntegrationTestRule and perform an integration test. How do we set up an integration test? Environment Liferay DXP 7.1 Resolution Liferay leaves the integration testing...
What HTTP METHODS/VERBS does Liferay DXP use?
legacy
Issue Which HTTP Methods does Liferay DXP use? We would like to restrict HTTP traffic using a firewall and do not want to impact Liferay DXP functionalities. Environment Liferay DXP 7.0+ Resolution Liferay DXP...
Resolving a "The expression syntax is invalid" Error During the UpgradeDDMStructure Phase of the Liferay DXP Upgrade Process.
legacy Troubleshooting
This article describes a known issue in the Forms portlet when upgrading from DXP 7.0 to DXP 7.1+. During the upgrade, a validation error is thrown as follows: Unable to upgrade the visibility expression "equals(Options,...
Creating a Backup & Disaster Recovery Plan for Liferay Digital Experience Platforms
legacy
This article gives an overview of a backup & disaster recovery environment that is necessary when starting a Liferay Digital Experience Platform (DXP) project. This backup will often be referenced by Liferay Support...
Changing the Log Time Zone Without Changing the JVM Time Zone
legacy How To
This article is a legacy article. It applies to previous versions of the Liferay product. While the article is no longer maintained, the information may still be applicable. This...
Limitation: Audience Targeting User Segment Cannot Use Physical Screen Size MDR
legacy Troubleshooting
This article documents a limitation when viewing content based on a User Segment in the Audience Targeting app that uses the Physical Screen Size attributes as a Mobile Device Rule. It was discovered that users could...