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Is it possible to create page templates globally to use them throughout the site?
legacy
Issue When trying to create page templates in the global site, not all the options of this tool are displayed, but when performing the same action on any other site, it does display all the options and works correctly. Is it possible to create page templates globally to use them...
Getting the value of an object Entry within Liferay platform
legacy
Issue I see there are two ways to get Data from Liferay Objects ObjectEntryLocalService Rest Api Calling Liferay Api externally outside Liferay platform will be using Rest Api What if I need to get the value of an object Entry within Liferay platform? Is it right to use an...
Insecure Cross Document Messaging
legacy Troubleshooting
Issue Cross Document Messaging (also known as Web Messaging) introduced the postMessage() method, with which plaintext messages can be sent cross-origin. It consists of two parameters: “message”, and “targetOrigin”. If "targetOrigin" is set to ''*" this indicates that it can disclose the...
Issue accessing friendly URL containing special characters in upper case
legacy Troubleshooting
Issue After updating the portal from DXP 7.3 U15 to DXP 7.3 U27, we cannot access friendly URLs containing special characters in upper case. We see the following error: The requested resource could not be found Environment Liferay DXP 7.3 U27 Resolution The observed behavior is a known...
Liferay Product Cookies
legacy
This guide indicates the Liferay products which generate cookies in order to assist Liferay administrators with data privacy compliance. Each entry should indicate the name, type, duration, and purpose. Any personal data which may also be included in the cookie should be indicated in...
Actions menu duplicated in Documents and Media portlet after migration from 7.0 to 7.4
legacy Troubleshooting
Issue After an upgrade from 7.0 to 7.4 actions menu (three vertical dots) in Documents and Media portlet is duplicated. Environment Liferay DXP 7.4 Resolution Before the upgrade, in 7.0 some entries in the portletpreferences table have the following duplicated value: <preference>...
ADA Accessibility - I expect the Tab key focus to be visible for all elements when editing the Home page
legacy Troubleshooting
Issue Expected Result: The keyboard Tab key focus should be clearly visible for all the interactive elements on the page. Actual Result: The keyboard Tab key focus is not visible for all the elements in the main content of the Home page when editing the page Steps to Reproduce: Tools:...
ADA Accessibility - I expect Screen Reader focus not to navigate to blank spaces when using the Tab key
legacy Troubleshooting
Issue Expected Result: When using the Tab key to navigate, Screen Reader focus only goes to areas which have visible text or content, not visibly blank spaces. Actual Result: Screen Reader Focus is landing on blank spaces on the page and announcing content that is not visible. Steps to...
java.lang.StackOverflowError while deploying Liferay service caused by getSuperLocale
legacy Troubleshooting
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue This error could occur in Liferay PaaS environments, when starting up Liferay. Server will not start. javax.servlet.ServletException:...
Is it possible to assign a site template to an already existing site?
legacy
Issue When we have already created a site, can we assign it a site template?  Environment DXP 7.0 + Resolution It is not possible as site templates should be used during site creation. Site Templates serve to create more sites with the same structure and elements. Additional Information...
Web content links do not open when "Data Acquisition Method : Manual" is set in the Asset Publisher widget
legacy
Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. Issue 　When "Data Acquisition Method : Manual" is set in the Asset Publisher...
The Liferay PaaS memory usage does not match what is shown in the Liferay Service Shell and in the Admin Console
legacy
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation...
ADA Accessibility - I expect the Home page to be keyboard accessible when zoomed to 400%
legacy Troubleshooting
Issue Expected Result: I expect the Home page to be accessible via keyboard when the page is zoomed in to 400%, and for the left navigation panel to collapse when zoom is applied. Actual Result: The left navigation menu is blocking the users ability to navigate the Hone page using the...
BasePanel class does not have setPortlet method
legacy Troubleshooting
Issue Post Upgrading Liferay DXP 7.2 to DXP 7.4, the user tries to upgrade their custom code which uses the BasePanel class. Below error is encountered while trying to deploy the code The method setPortlet(Portlet) of type FormsAdminPanelPanelApp must override or implement a supertype...
Data Provider fails to provide data for a text field
legacy Troubleshooting
Issue I am trying to fill a text field using the DDMRestDataProvider and the Autofill Rule. I was inspired by the following article: https://learn.liferay.com/w/dxp/process-automation/forms/form-rules/using-the-autofill-rule I set up a DDMRestDataProvider as follows: Read Access for...
ADA Accessibility - I expect the "Search" button to have an accessible and appropriate label
legacy Troubleshooting
Issue Expected Result: I expect the Search buttons to have the correct label and for the Screen Reader to announce it with the following announcement: "Search Button" Actual Result: the Screen Reader is announcing the Search Button as "Unlabeled zero button" Steps to Reproduce: Tools:...
UpgradeException while restoring a lower version of Liferay in Liferay PaaS environment
legacy Troubleshooting
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue User gets UpgradeException while trying to restore a lower Liferay version backup on cloud environment. For eg: Restoring a DXP...
Need to shutdown servers in Liferay PaaS environment
legacy How To
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue User needs to shutdown the app server and web server for cloud environment Environment Liferay PaaS Resolution There is no manual way...
How to use validation for a fragment's text field?
legacy Troubleshooting
Issue You want to create validation for a fragment's text field When trying to validate a fragment's text field using Freemarker, it is not executed in the published editable field The validation only works on the default value in the page editing view, but not on the final field after...
Freemarker is not executed in an editable field
legacy Troubleshooting
Issue When Freemarker code is added to an editable field fragment's HTML section, the Freemarker code is not (always) executed on the published fragment. Environment Liferay DXP 7.4 Resolution It is not possible to execute Freemarker inside editable fields, it is a limitation. One...
Files are Azure Blob are being repeatedly fetched
legacy Troubleshooting
Issue If a customer has a large enough document library and enough pages in the blob storage, there is a chance that when the file/document is fetched, too many pages will be fetched causing the file to never be returned and a performance hit until the server is restarted.  Environment...
Page Fragments is temporarily unavailable UI error
legacy Troubleshooting
Issue Some issues with the page fragment option inside the system setting. Steps to reproduce: 1) Start the DXP server 2) Log in as an Admin user 3) Navigate to Control Panel> System Settings> Content and Data> click Page Fragments Expected behavior: This UI should open properly ...
CSP headers are not working on DXP-7.4
legacy Troubleshooting
Issue Trying to attempt to work with the CSP feature, which is present in update 90 under feature flags, but users are still experiencing issues where they are unable to edit the page and it is continuously loading.  Navigate to Control Panel> Instance Setting> Features Flag -> Enabled...
Unable to publish page due to NPE - Unable to process portlet com_liferay_layout_content_page_editor_web_internal_portlet_ContentPageEditorPortlet
legacy Troubleshooting
Issue When attempting to publish a page with an Asset Publisher configured to display entries from a Document Folder, an error message is displayed in the UI: "This page is not available. If this problem persists, discard existing drafts or make a copy of the page." Additionally, the...
Need immediate error message while uploading a wrong extension file in Blogs portlet
legacy
Issue While uploading a file of invalid extension but within the allowed size limit, a progress bar appears before the error message prompts. User needs immediate error message, as extension is invalid Environment Liferay DXP 7.4 Liferay DXP 7.3 Resolution This is an intended behavior of...
Pagination does not show up using custom Search Results widget display template
legacy Troubleshooting
Issue Pagination is missing after upgrading to DXP 7.4-u75 using custom Search Results widget display template Environment Liferay DXP 7.4 Resolution This is a known bug and has been addressed in u82 using LPS-185620. If possible, kindly upgrade to latest DXP 7.4 version in order to get...
High CPU utilisation while using script to login users continuously
legacy Troubleshooting
Issue Facing high CPU utilization while logging-in high number of users per minute continuously (24x7) using username-password authentication, mostly while fetching data using some scripts. Environment Liferay DXP 7.0+ Resolution Password hashing is a costly operation, as it uses high...
Need to set the status code of error page to 404
legacy
Issue User is redirecting all the page-not-found request to a specific published public page, but the status code of the published public page is always 200 Environment Liferay DXP 7.0 Liferay DXP 7.1 Liferay DXP 7.2 Liferay DXP 7.3 Liferay DXP 7.4 Resolution It is the intended behavior...
Unescaped characters in the title of Documents when viewing in card view
legacy Troubleshooting
Issue Titles of documents in the Documents and Media portlet that contain an apostrophe or other similar punctuation appear with their unescaped characters when viewed in Card View The titles appear correctly when viewing the documents in List view Environment Liferay DXP 7.4 Update 76...
User Group users not syncing to Analytics Cloud when connected to a Liferay SaaS environment initially
legacy Troubleshooting
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue After setting up Analytics Cloud with a Liferay SaaS environment, user groups do not appear to be syncing correctly. Although the...
SKU (price) values will only be updated
legacy
Issue How exactly does API behave, will it drop all the existing mapping ( Variant> Price> Options) and create again? Environment Liferay DXP 7.4 Commerce 4.0 Resolution The SKU (price) values will only be updated with respect to the option value of each product. Create a new Option...
Headless Admin Workflow APIs executing groovy scripts for scripted task assignment
legacy How To
Issue Whenever the API: http://localhost:8080/o/headless-admin-workflow/v1.0/workflow-tasks/assigned-to-me is executed, there are multiple loggers in the console which indicates that it is being executed every time. Environment Liferay DXP 7.4 Resolution This is expected behavior because...
Liferay won’t delete all notifications, only the first page
legacy Troubleshooting
Issue With the workflow notification selection, it does not reflect for every pagination but only for the current page number, even if users select it for all. Steps to reproduce: Enable single approver workflow on web content, blogs, or any asset Create some web content or blogs to get...
Pagination start parameter name showing error when using special characters
legacy Troubleshooting
Issue 'Invalid character found' error throw when using special characters in the Pagination start parameter name. Steps to reproduce: 1. Navigate to the Search Result widget > Configurations. 2. Change the pagination start parameter name using Japanese characters. 3. Change Pagination...
User notification selection issue with more than 100 notifications
legacy Troubleshooting
Issue Steps to reproduce: Enable single approver workflow on web content, blogs, or any asset Create some web content or blogs to get notifications make it more than 100 notifications Navigate to notifications Tick the select all checkbox Then click Select all All will be selected - all...
How to implement a token system instead of using credentials to access remote services
legacy How To
Issue Trying to write a custom remote service using Liferay (ServiceImpl file), so which method may be used to authenticate using a token rather than credentials? Environment Liferay DXP 7.4 Resolution Liferay has Authentication Verifiers that authenticate remote invocations of Liferay...
Jenkins builds are failing due to an exit value of 137
legacy Troubleshooting
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue After adding the 'hostAliases' in the environment, the Jenkins builds are failing with the below error: ERROR: the command "[ lcp,...
SSL certificate cannot be parsed
legacy Troubleshooting
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue Deployment is not getting triggered due to the following error in the console: Some error has happened during the build. Try again....
Single Approver Workflow Recipient Type Changes Don't Save
legacy Troubleshooting
Issue We are currently running Liferay 7.4 U70 and discovered that when we make a copy of the Single Approver Workflow and try to update the "Review" node so that one of the notifications has a different Recipient Type it reverts back to Asset Creator. This was not an issue in our...
Is There A Way To Verify ClamAV Integration With Liferay?
legacy Troubleshooting
Issue We followed the instructions below to enable document virus scanning, but we do not see any way to confirm the ClamAV integration was successful or that file scans are occurring when new files are uploaded to Documents and Media. Is there a way to validate the ClamAV - Liferay...
Replacement for Deprecated Portal Property: asset.categories.search.hierarchical=false
legacy How To
Issue We recently upgraded from Liferay 7.0 to 7.4 and observed that the portal property we were using seems to no longer exist: asset.categories.search.hierarchical=false Is there a replacement in 7.4 to achieve the same function it served in which only assets matching the category are...
Running gw initBundle fails at the verifyBundle task
legacy Troubleshooting
Issue Running gw initBundle fails at the verifyBundle task stating an invalid checksum, even though liferay.workspace.bundle.checksum.md5 is not in use in gradle.properties. Despite setting that value explicitly in gradle.properties to match your desired bundle file, the error still...
Is it possible to track down page visits using Audit?
legacy
Issue Is Liferay Audit able to track who visits your page? Environment Liferay DXP 7.3 Resolution Based on the official documentation and articles, Audit does not have the feature of showing who visits the page or even the number of people who do so. However, this specific request can be...
ADA Accessibility - I expect the Search, Info Icon, and Menu buttons to have the correct labels
legacy Troubleshooting
Issue Expected Result: I expect the Search, Info Icon, and Menu buttons to have the correct labels, and for the Screen Reader to announce each with the following announcement: "Search Button" "Info Button" "Menu Button"   Actual Result: the Screen Reader is announcing the Search, Info...
Is it possible to send notifications to my Portal users?
legacy
Issue Is there a way to send an alert so that a group of users, at a site or organization level, receive a notification in the Portal? Environment Liferay DXP 7.1 - 7.4 Resolution Currently, there is no way to configure OOTB alerts to appear in user notifications. The way users are...
Should the themeDisplay.getCanonicalURL() function return a canonical URL on a HTML page?
legacy
Issue When a custom canonical URL is configured on a HTML page, running themeDisplay.getCanonicalURL() in the browser console returns the friendly URL instead. Environment Analytics Cloud Resolution The getCanonicalUrl function is defined here. This method is not expected to read the URL...
Warning about unavailable LPS
legacy Troubleshooting
Issue I received a long list of missing LPS/LPE after deploying a new hotfix. Environment Liferay DXP 7.2  Resolution This is only a fix pack documentation error, that can be ignored. The portal-impl.jar contains a list of fixed issues in its META-INF/MANIFEST.MF under the...
Persistent XSS at Site - Builder
legacy
Issue Persistent XSS vulnerability found in the Web Page builder. Environment DXP 7.4 Resolution This is expected behavior, the HTML fragment does not provide any out-of-the-box sanitation, as it is expected that clients will allow only advanced roles to use it, and clients can restrict...
ORA-12899 because OpenID access token is too large
legacy
Issue We store several things in our OpenID access token and when a user tries to log in, it fails because the token size exceeds the 3000-character limit specified in the ACCESSTOKEN column of the OPENIDCONNECTSESSION table Environment Liferay DXP 7.2+ Oracle database Resolution The...
AntiSamy sanitizer cleans some of the HTML tags and styles, how can we solve that?
legacy Troubleshooting
Issue We turned on AntiSamy but it removes certain HTML code and CSS styles from our Web Content articles. Environment DXP 7.0+ Resolution Usage of HTML and CSS in Web Content article HTML fields Web content articles are not really intended to be used like this - they should not replace...
How is AntiSamy configured?
legacy
Issue We configured AntiSamy to santize Web Content articles. We would like to understand how AntiSamy works and what parts are expected to be removed in Web Content articles. Environment DXP 7.0+ Resolution In the article How to configure validation directives in AntiSamy, you can find...
Is there a way to map the LAR file to an XML format?
legacy
Issue Is there a way to map the LAR file to an XML format with roles for content and documents & media?  Environment DXP 7.3 Resolution Unfortunately is not possible adding roles to various content within an existing LAR by editing the XML file within. Manually editing a LAR file in...
Limiting the number of pages in the pagination to be shown on the search results or require deep pagination
legacy Troubleshooting
Learn more: Search Result Limit with Elasticsearch: Mitigating "Result window is too large." errors with index.max_result_window Issue Is there any way to limit the total count of the number of records or pages in the pagination to be shown on the search results or to obtain large...
Can Liferay Support SP and IDP initiated SAML Simultaneously?
legacy
Issue Our team is the design phase for authentication and we want to know if Liferay supports IDP and SP initiated SAML logins at the same time?  Environment DXP 7.4 Resolution No, a single instance should not be both an IDP and a SP. With Liferay, you are either an IDP or an SP. For...
'New' Status for Remote Publishing Jobs
legacy Troubleshooting
Issue Over the weekend we had a number of remote publishing jobs assigned a 'New' status. These were scheduled jobs that never ran. We were also unable to relaunch these jobs until we performed a restart. We are only familiar with the statuses of 'Successful' or 'Failed'. Can you please...
Force Authentication in SAML requiring reauthentication in SP
legacy How To
Issue With SAML and Force Authentication enabled, I am required to reauthenticate requests from the SP Environment DXP 7.3, 7.4 Resolution This behavior is intended, but to avoid manual reauthentication in this scenario, disable the Force Authentication setting. Additional Information...
Webp images do not display in control panel editor
legacy Troubleshooting
Issue We are unable to work with webp images in our authoring environment  Environment DXP 7.4 Resolution Setup and enable ImageMagick in Liferay: Liferay Learn - Enabling ImageMagick and Ghostscript Navigate to System Settings > Adaptive Media > Images Add an entry for Supported Mime...
404/Utility page doesn't work on Liferay SaaS
legacy Troubleshooting
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue We created a custom utility page and marked it as default, but we still get the default utility page when opening an invalid URL...
Time filter gets reset when navigating away from Dashboard
legacy
Issue The selected time filter gets reset when navigating between dashboards. Steps to Reproduce: Navigate to the Sites dashboard. Change the Activities card to “Last 24 hours”. Click the Pages tab. Navigate back to the Activities card by clicking the Overview tab. Expected Results: The...
Captcha authentication via Headless API
legacy
Issue We have developed a Liferay fragment to collect user input via a custom-designed HTML form. This fragment interacts with custom Liferay objects through a Headless API using JS We have created a new role with the necessary permissions to access the Headless API endpoints for...

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