Site Search - Liferay Learn

Does Analytics Cloud track content accessed through headless API?

Issue If we download content through headless API, is it tracked by Liferay Analytics Cloud? Environment Analytics Cloud Liferay DXP 7.0+ Resolution Analytics Cloud was designed to track users who visit the site and to understand how they interact with the pages and content....

502 Bad Gateway on traffic from https://px.ads.linkedin.com

legacy Troubleshooting

Issue The browser console is showing a 502 Bad Gateway on traffic from https://px.ads.linkedin.com, specifically https://px.ads.linkedin.com/collect?v=2&fmt=js&pid={PID}&time={TIMESTAMP}&url={URL} Environment Liferay DXP 7.3, 7.4 Resolution Please note that as this documentation...

How to test documentDownloaded and documentPreviewed events

legacy How To

Issue How can we test and confirm that the documentDownloaded and DocumentPreviewed events are getting tracked by Analytics Cloud? Environment Analytics Cloud Resolution After connecting Liferay DXP to Analytics Cloud, the following instructions can be executed to test documentDownloaded...

Does having a script in the Analytics section qualify as a potential XSS vulnerability?

legacy

Issue We can put Javascript code in the Matomo (DXP 7.4) or Piwiki (DXP 7.0-7.3) field where the code can be executed on every other page Go to a Site's Configuration -> Site Settings -> Analytics Under the Matomo or Piwik fields, paste something like: "><img src=x onerror=alert(origin)>...

DXP 7.4 is not listed when Connecting to Analytics Cloud

legacy

Issue When connecting to Analytics Cloud with DXP 7.4, there is no selection available for this version of Liferay in the "DXP Fix Pack Requirements" pull down menu. Environment Analytics Cloud Resolution The DXP Fix Pack Requirements menu is provided to quickly redirect users to the...

Disable sitemap.xml from non-production instance

legacy How To

Issue The sitemap.xml needs to be disabled as user does not want search engines to crawl the non-prod instances Environment Liferay DXP 7.0+ Resolution Please navigate to Site Builder --> Pages --> Configuration --> Public Page configuration --> Advanced Remove the sitemap url from the...

Analytics Cloud Segment appears in DXP Segments without titles

legacy Troubleshooting

Issue Create a new Segment in Analytics Cloud (Static or Dynamic) that has members Create a new Dynamic Segment that has no members Wait until the segments sync from Analytics Cloud to Liferay DXP Go to Liferay > People > Segments Expected Behavior: All AC Segments created should appear...

Configuring a segment using variable model device or brand does not work

legacy How To

Issue After configuring a new segment using variable model device or model brand is not taking action Environment DXP 7.3+ Resolution This kind of variable has been deprecated starting in 7.3 You can configure new rules using the variable User Agent and specifying the device brand...

Unable to request creation of a workspace in Analytics Cloud

legacy Troubleshooting

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue I'm accessing the Customer Portal but I don't see the ''Finish Activation'' option to start creation as directed by tutorial How do I...

Why segments are displayed in the Global scope and how to sync them to the Site scope?

legacy

Issue Currently, new segments are imported into the Global scope and not the Site scope when the segment is created in Analytics Cloud and imported into Liferay. How can segments be imported into the site scope? Environment Analytics Cloud DXP 7.2+ Resolution The current behavior is...

Adding Priority Value to sitemap.xml

legacy How To

Issue The priority value is important for search engine optimization (SEO) as it helps to understand the relative importance of different pages on a website. How to add the priority value in the generated Liferay DXP sitemap.xml? Environment Liferay DXP Resolution We can set a default...

How do Segments sync between Liferay and Analytics Cloud?

legacy

Issue We created a segment in Liferay but it has not synced yet. How can we sync it to Analytics Cloud? Environment Analytics Cloud DXP 7.3+ Resolution The sync only happens one way: from Analytics Cloud to Liferay. So if a new segment is created in Liferay, it will automatically be...

Invalid Analytics Cloud token

legacy Troubleshooting

Issue Analytics Cloud fails to connect and the following error is thrown in the console 2023-05-16 04:42:48.058 ERROR [ajp-nio-127.0.0.1-8009-exec-41][BaseAnalyticsMVCActionCommand:171] com.liferay.portal.kernel.exception.P ortalException: Invalid token Environment Liferay DXP connected...

ActiveFileName is not recognized in DXP 7.4

legacy Troubleshooting

"This resolution contains links to third-party documentation that is not maintained by Liferay, so should be used as reference only at the discretion and direction of your team." Issue ActiveFileName attribute is not recognized when migrating a custom portal-log4j-ext.xml from DXP 7.2 to...

SEO Meta Tags in Display Page Templates

legacy

Issue While working with configuring SEO and Open Graph in display page templates. Is it feasible to add custom tags and keyword metadata to journal web articles in order to integrate tags in a display page template visualization? Environment Liferay DXP 7.4 Resolution At the moment, the...

Symantec reporting Analytics Cloud URL as malware

legacy

Issue https://osbasahbackend-ac-europewest3.lfr.cloud is being categorized as a security risk by Symantec the following URLs may also be affected by this https://osbasahbackend-ac-southamericaeast1.lfr.cloud https://osbasahbackend-ac-europewest2.lfr.cloud...

Pages using template have a different URL showing in sitemap.xml

legacy Troubleshooting

Issue When crating pages or web content using a page template the URL that is generated contains a "w" character. When checking the sitemap, this pages are being referenced using the character "-" instead of "w" This behavior can impact SEO performance. Here's a quick example: The page...

The same URL repeats in sitemap.xml even after disable sitemap index

legacy Troubleshooting

Issue When the property "xml.sitemap.index.enabled" is false one sitemap is created for each site. When there's a unique sitemap index the same URL is repeating several times. Environment DXP 7.3+ DXP 7.4 u4 Resolution The observed behavior is a known bug which is addressed via...

Segment not working with request parameter option

legacy Troubleshooting

Issue Segment not working using Request Parameters filed. The issue can be replicated using Widget Page as well as Content Page. Steps to reproduce: Create a Blank page named "test" Create a Basic Web Content Go to Site Administration --> People --> Segments, and create a Segment using...

Anonymous users tracking in intranet (Analytics Cloud)

legacy Troubleshooting

Issue For intranet environments, anonymous users increase even though all users should be known. This is seemingly caused by analytics tracking users before they log in to a login page. An example of a login page that is tracked would be https://liferay.com/c/portal/saml/acs...

I want Liferay to fill the hreflang tag in pages only for translated languages

legacy How To

Issue Liferay generates an hreflang alternate url in the head of every page for every locale available for that site. If no translation is available for the content, it will be displayed in the default language. This way, if site crawlers scrape untranslated pages, they might flag them...

Analytics Cloud Account Security Questions

legacy

Issue Is connection to IdP-Systems supported? For example: connect by SSO with OAUTH/SAML? Is it possible to restrict access to the Liferay Analytics Cloud portal by IP address? So only users from our internal VPN could access Liferay Analytics Cloud’s portal. What steps have been taken...

Analytics Cloud invitation e-mail does not arrive to a group address/email list

legacy Troubleshooting

Issue I invited a few group emails but none of the group members has received a workspace invitation email. What should we do? Environment Analytics Cloud Resolution Check if other emails can be received that are sent to those email addresses. Check if an individual can be added to the...

Modify the URL to remove /w when using a display page template for web content

legacy

Issue If you are using a display page template to display the web content data on the page then it will generate the URL as like "https://localhost_or_domain:port/w/WCTitle". In order to make SEO friendly URL, there might be a requirement to remove /w from the existing...

Today's events are only visible under the Last 24 hours filter

legacy

Issue On various tabs, such as on the Known Individuals' overview tab, the Individual Events statistics chart does not display the events of the current day if the filter is set to Last 7 days or Last 30 days, Last 90 days, or a custom range. Why does that happen? Environment Analytics...

User's aren't seeing the correct experience associated with their segment

legacy Troubleshooting

Issue When I create (and prioritize) an experience based on a new segment, the users associated with that segment aren't able to see it. Environment DXP 7.3 Resolution It is expected that SegmentsEntryRel doesn't reindex immediately when the Segment model updates. This can lead to issues...

Where is the data center located for Analytics Cloud?

legacy

Issue I would like to know the Data Center location where Analytics Cloud stores all the data in order to be compliant with the current GDPR rules. Environment Analytics Cloud Resolution You can set the data center's location during the first setup of your Analytics Cloud workspace. You...

Enabling "Assign Roles by Segment" Disables the Content Page Editor and causes NoSuchExperienceException

legacy Troubleshooting

Issue When checking the option "Assign Roles by Segment", the Content Page Editor gets disabled and displays the following message: "Content Page Editor is temporarily unavailable.". The following error is also thrown in the startup logs: 2022-08-22 20:28:34.021 ERROR...

Audience targeting module deployment errors on Lifera DXP 7.2+

legacy Troubleshooting

Issue After migrating to 7.2 or superior version Audience Targeting deployment errors appear during startup and its modules appear as installed, not active: 1764|Installed | 10|com.liferay.content.targeting.analytics.api (5.0.0)|5.0.0 1765|Installed |...

How are Known Individuals identified?

legacy Troubleshooting

Issue We would like to know how Analytics Cloud identifies Known Individuals. Environment Analytics Cloud Resolution Users are identified based on their Liferay user accounts. These accounts are synced to Analytics Cloud during the first setup. They become Known Individuals when they log...

How to resync contacts?

legacy How To

Issue I would like to know how to resync contacts in Analytics Cloud. Environment Analytics Cloud DXP 7.0+ Resolution In your Liferay portal, go to Control Panel > Instance Settings > Analytics Cloud > Synced Contact Data > Sync Contacts and disable the sync In the same place, enable the...

Is Analytics Cloud GDPR-compliant?

legacy

Issue We are evaluating Liferay Analytics Cloud and we need information about GDPR compliance, location of the data centers, encryption of physical media, and data privacy. Where can I find this information? Environment Analytics Cloud Resolution Please review the following articles:...

Why are there fewer users in the segment with a custom field?

legacy Troubleshooting

Issue We would like to create a segment with a custom field as the condition. We can see that the number of users displayed is less than it should be. Why? Environment Analytics Cloud Resolution The number of users depends on whether the user was recognized as a known user by Analytics...

After clicking on the invite link, a Workspace Error is displayed

legacy Troubleshooting

Issue I was invited to an Analytics workspace. When I click on the link in the invitation e-mail, the following message is shown: Environment Analytics Cloud Resolution This behavior happens in the following 2 cases. Analytics Cloud was not configured for the first time. Solution: use...

How to Track Data from a Knowledge Base Article in Liferay Analytics Cloud

legacy

Issue As an Analytics Cloud Workspace Admin, I would like to access the data from the Knowledge Base articles. Environment Liferay Analytics Cloud. Resolution This is currently a product limitation, however, we already have a feature request for it so it may be implemented in a future...

Audience Targeting issue: CT_AU_ANONYMOUSUSER table is populated in the database

legacy Troubleshooting

Issue I have an issue with the CT_AU_ANONYMOUSUSER table. It is populated and updated in the database even though there is no user activity. Environment Liferay DXP 7.0 Resolution There is an issue with the records being consistent in their presence in DB but inconsistent with the...

Analytics Cloud - Duplicated home page under Top Pages > Visited Pages

legacy

Issue I can see that the same page - our homepage - is displayed twice under Top Pages > Visited Pages. One URL is the main www,mysite.com URL and the other one is www.mysite.com/group/portal. Environment Analytics Cloud Resolution This behavior is expected because Analytics is...

How to use Google Analytics 4 in Liferay

legacy Troubleshooting

Issue In Liferay you can configure Google Analytics (GA) under Configuration > Site Settings > Advanced > Analytics You can see 3 fields related with GA: Google Analytics ID (Set the Google Analytics ID that is used for this set of pages). Google Analytics Create Method Only Custom...

Duplicate assets are shown when enabling "Combine Assets from All Segments in Asset Publisher for Manual/Dynamic Collections"

legacy

Issue After enabling "Combine Assets from All Segments in Asset Publisher for Manual/Dynamic Collections", some assets appear multiple times in an Asset Publisher. Environment DXP 7.2 DXP 7.3 Resolution This happens because different Personalized Variations are retrieving the same...

Segments based on User text custom fields

legacy Troubleshooting

Issue We have created a segment based on a text User Custom Field and the segment does not find users for texts with more than one word (e.g. "Finance Department"). Environment Liferay DXP 7.3. Resolution The text Custom Field must be created as "Searchable" and the option "As Keyword"...

For anonymous users, a Content Set based on an AC segment does not show the expected content

legacy Troubleshooting

Issue Depending on the IP address, different web content articles or any image would be viewable to different users. Even though the Geolocation feature shows users for the provided IP address, it appears to operate only with logged-on users and not with anonymous users. Environment...

How to display web contents for segmented users and for all users in a single Asset Publisher

legacy How To

Issue Sometimes it is required to display web contents for segmented users and, at the same time, display web contents for all users (segmented or not). For example, we may want to show different web contents for users belonging to different areas such as cities, departments, etc. and,...

Segments, other roles than regular ones not selectable when creating segment with Role property

legacy Troubleshooting

Issue Reproduction Steps: 1. Set up DXP 7.3 with the fix pack DXP 1 2. From Control Panel went to People --> Segments and started to add a new segment 3. Added a User Role Property from the right panel as a condition. 4. On the Property click on "Select", and from the "Select Role" popup...

Logged in segment is not matched for false value.

legacy Troubleshooting

Issue Reproduction steps: Go to Site administration -> People -> Segment Create a new segment called "Not logged in" Put the Session -> Logged in the condition in it and set it to equals - false Create a Content page, put a Header fragment on it Write "Logged in" in it Create a new...

How to hide a site from indexing robots

legacy How To

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue How to disable robots in some pages and how to disallow the robots indexers to reach an environment. Environment DXP 7.0 DXP 7.1 DXP...

After upgrading from GA1, the Analytics Cloud option is no longer available in the DXP UI

legacy Troubleshooting

Issue After upgrading the environment from GA1 to SP1(fix pack 1) as per the guidelines, the Analytics cloud option is not available in Control Panel > Instance Settings ('Analytics Cloud' does not appear in the UI). Environment Liferay DXP 7.3 GA1 to SP1 (Fix Pack 1) Resolution The...

When a Friendly URL is created the redirection is temporal (302) when it should be permanent (301)

legacy

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue When a Friendly URL is created the redirection is temporal (302) when it should be permanent (301) Environment Liferay SaaS with DXP...

Invalid Canonical URL for a page

legacy Troubleshooting

Issue A page with the URL "/test" should have a canonical URL of /test. But all canonical URLs are shown as "/" for all pages. Steps to Reproduce Create a new empty page "test" (type and content does not matter). Leave the default settings as it is. Logout from the site. Now, access the...

Next-gen image formats such as JPEG 2000, JPEG XR, and WebP are supported with Liferay?

legacy

Issue Next-gen image formats are supported with Liferay or not Environment Liferay DXP 7.0+ Resolution Next-en images formats ( JPEG 2000, JPEG XR, and WebP) are not supported with Liferay as of now There is already a feature request in place. Please refer to the same LPS-102121 This...

Unable to disconnect Analytics Cloud instance from Liferay DXP

legacy Troubleshooting

Issue There is a known issue where you may be unable to disconnect the Analytics Cloud instance from Liferay DXP An error indicating "Error: Your request failed to complete." will appear in the UI, and the following will appear in the logs: Jun 22 22:01:07.909 build-4...

Website visit count

legacy

Issue How to enable total visitor counts in a website? Environment Liferay DXP 7.0+ Resolution Liferay introduces a new product Liferay Analytics Cloud which is a cloud-based SaaS offering that works with Liferay Digital Experience Platform(Liferay DXP) to give insights into customer...

Setting up Google Analytics to work with Liferay DXP 7.2

legacy How To

Issue Setting up Google Analytics to work with Liferay DXP 7.2 is easy and is described in our documentation here. However, there is some setup that is required on the Google Analytics side so that the two can work together. Environment Liferay DXP 7.2 Google Analytics Resolution Go...

Enable sitemap.xml from a third party in Liferay

legacy How To

Issue How to add and enable sitemap.xml from a third party in Liferay DXP? Environment Liferay DXP 7.0 Liferay DXP 7.1 Liferay DXP 7.2 Liferay DXP 7.3 Resolution Liferay already generates a sitemap.xml file dynamically, it is not hosted at any place, and hence, cannot be replaced....

In the UI, Sitemap section is not visible under the SEO tab on the individual page settings and sitemap.xml is not generating

legacy Troubleshooting

Issue Sitemap.xml is not generating properly. When hitting the portal URL [https://xxx.com/en/sitemap.xml], it displays an empty sitemap that shows the sitemap header only. The sitemap section [Menu -> Site Builder -> Pages -> Configure -> SEO] is not available under the SEO tab on the...

Combining Assets from All Segments in Asset Publisher when using Collections

legacy How To

Issue UserA is in our "Accounting" segment and our "HR" segment. Within an Asset Publisher, is there a way to see content from both on DXP 7.2 or DXP 7.3? Environment DXP 7.2 DXP 7.3 Resolution There is a new configuration to combine views for both Dynamic and Manual collections. When...

Leverage browser caching in Liferay

legacy

Issue Leverage browser caching in Liferay Environment Liferay Portal 6.2 Resolution The query is regarding the SEO implementation and falls beyond the scope of Liferay support. Additional Information Article: Leverage Browser Caching This resolution requires customization and should only...

How to implement Accelerated Mobile Pages (AMP) in Liferay?

legacy

Issue How to implement Accelerated Mobile Pages (AMP) in Liferay? Environment Liferay DXP 7.2 Resolution Accelerated Mobile Pages are not supported in Liferay as of now. However, there is already a feature request in place which have aligned with roadmap status. This feature may get...

Pages are indexed in the wrong language

legacy Troubleshooting

Issue When we look for our page in Google search, some of the listed results has a locale we don't even use. What can we do to resolve that and have the URL with the correct locale in the search results? Environment Liferay DXP 7.4 and Quarterly Releases Liferay Portal 6.2, Liferay DXP...

What is the maximum time frame of a VPN tunnel utilization report?

legacy

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue As an administrator, I would like to request a VPN tunnel utilization report, covering an extended time period. What is the maximum...

Number of unknown visitors is lower for past months than it was before in Analytics Cloud

legacy

Issue When accessing data from past months, we noticed that the number of unknown visitors is smaller that what it previously was, and keeps getting smaller when I consult the same past month over and over in time. Environment Liferay Analytics Cloud Resolution Analytics Cloud stores...

Search Results