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Published Jul. 2, 2025

After upgrading from GA1, the Analytics Cloud option is no longer available in the DXP UI

Written By

Kanchan Bisht

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Issue

  • After upgrading the environment from GA1 to SP1(fix pack 1) as per the guidelines, the Analytics cloud option is not available in Control Panel > Instance Settings ('Analytics Cloud' does not appear in the UI).No-Option-For-AC.png

Environment

  • Liferay DXP 7.3 GA1 to SP1 (Fix Pack 1)

Resolution

Additional Information

  • Change patching-tool to patching-tool version: 3.0.26
  • Install the hotfix
  • Clean the portal by clearing up all temp folders
  • Start the server
  • Run  upgrade:execute com.liferay.analytics.settings.web in Gogo shell.
  • Navigate to Control Panel-> Instance setting-> Analytics Cloud (option)
  • Try the above activity in a lower environment first, if all works well, then move to the production environment as per your discretion.
  • Perform these operations in application server downtime, because these steps require the restart of the server.
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