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authorEmailAddress: hyeonjeong.bae@liferay.com, authorName: Bae Helene, content: This article has been machine translated from its original language for your convenience. Please use discretion as this translation may include some inaccuracies. If you encounter issues with the translation, please...
Web Contents still appear after updating Display Date to a future time
authorEmailAddress: jozsef.geczi@liferay.com, authorName: József Géczi, content: Issue 1. Create a Web Content with a future display date 2. Add an Asset Publisher in the home page 3. The Web Content does not appear in the list (as expected) 4. Create another Web Content and publish 5. The Web...
Commerce guest checkout: country and region drop-downs show "undefined"
authorEmailAddress: sorin.pop@liferay.com, authorName: Sorin Pop, content: Issue When I checkout an order as a guest, on the checkout page the Country and Region drop-downs are wrongly populated, showing "undefined" for every country/region name Environment Commerce 2.1.1 DXP 7.1 Resolution The...
Can not connect to an external service using port 25
authorEmailAddress: matheus.monteiro@liferay.com, authorName: Matheus Monteiro, content: Issue It is not possible to establish a connection to an external service from Liferay Cloud using the port 25, commonly used for email sending/receiving purposes. Environment Liferay Cloud Resolution Port 25...
Can not install a hotfix due to folder permission errors
authorEmailAddress: matheus.monteiro@liferay.com, authorName: Matheus Monteiro, content: Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue Can not install a hotfix due to folder permission...
Can not associate an User Segment to a Content set
authorEmailAddress: matheus.monteiro@liferay.com, authorName: Matheus Monteiro, content: Issue In Site management > Content & Data > Collections > Add a new manual selection > Add a new personalized variation, it is not possible to select a User segment from the list after changing the number of...
Can not generate a build from Bitbucket due to status 401 (unauthorised) error on Jenkins service
authorEmailAddress: matheus.monteiro@liferay.com, authorName: Matheus Monteiro, content: Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue After trying to integrate your Bitbucket repository,...
JSP fragments modules do not get Resolved after being deployed
authorEmailAddress: matheus.monteiro@liferay.com, authorName: Matheus Monteiro, content: Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue JSP fragment modules don't get Resolved after being...
How to enable simultaneous login from multiple sessions
authorEmailAddress: matheus.monteiro@liferay.com, authorName: Matheus Monteiro, content: Issue How to enable users to simultaneously login to Liferay DXP using multiple different sessions Environment Liferay DXP Resolution Add the following lines to your portal-ext.properties file (you must...
Stuck reindex: How to check the progress of a reindex process and remove blocked BackgroundTask and Lock records
authorEmailAddress: tibor.lipusz@liferay.com, authorName: Tibor Lipusz, content: Symptom Sometimes a reindex will take a long time and seem like nothing is happening. You simply see the reindex icon in the Control Panel bar and/or the percentage does not change.  Environment DXP 7.4 DXP 7.3 DXP...
After 7.0 > 7.1 or 7.2 theme upgrade, the menu to edit web contents will no longer be available
authorEmailAddress: alfonso.crisci@liferay.com, authorName: Alfonso Crisci, content: Issue After upgrading to DXP 7.1 or 7.2 a 7.0 DXP theme created with the Liferay Theme Generator according to e.g. this tutorial: Upgrading Your Theme from Liferay Portal 7.0 to 7.2, the Web Content Display...
Module download link can not be opened on Liferay DXP Release Notes page with 404 error
authorEmailAddress: aaron.wang@liferay.com, authorName: Aaron Wang, content: Issue  When trying to download modules like "com.liferay.saml.opensaml.integration" from Liferay DXP Release Notes page, the download link can not be opened with a 404 error. Environment Liferay DXP 7.2 Resolution...
How to Modify Home Folder permissions
authorEmailAddress: katlyn.lee@liferay.com, authorName: Katlyn Lee, content: Issue Guests who don't have view permissions for the Home Folder cannot view any Web Content when the Article view permissions check enabled option is checked. Environment Liferay 7.1+ Resolution The Home folder...
Users with role Site Member cannot find other users in search results
authorEmailAddress: daniel.mijarra@liferay.com, authorName: Daniel Mijarra, content: Issue Users with role Site Member cannot find other users in search results. Environment Liferay DXP 7.0 Liferay DXP 7.1 Liferay DXP 7.2 Resolution This is the expected behavior. For security reasons, by default...
Configuring your GitHub Repository for Liferay PaaS
authorEmailAddress: jira_integration_6b0c73@jira.zendesk-integrations.com, authorName: Liferay Support, content: Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). This article has been replaced...
Deploy a DXP Customization via Command Line (CLI) on Liferay PaaS
authorEmailAddress: ha.tang@liferay.com, authorName: Ha Tang, content: Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). This article has been replaced by Deploying Changes via the CLI Tool...
How to connect DXP 7.2 to Elasticsearch over SSL/TLS using PKI authentication where native realm is disabled on Elasticsearch
authorEmailAddress: adam.zsolnay@liferay.com, authorName: Adam Zsolnay, content: Issue Once DXP 7.2 is configured with Elasticsearch 6.x or 7.x over SSL/TLS in the specific scenario where Elasticsearch uses PKI authentication with username-password disabled, NoNodeAvailableException is thrown...
Role Management for Liferay PaaS
authorEmailAddress: ha.tang@liferay.com, authorName: Ha Tang, content: Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). This article has been replaced by Environment Teams and...
Liferay Cloud cookies
authorEmailAddress: rodrigo.mier@liferay.com, authorName: Rodrigo Mier, content: Issue Description about the cookies used in Liferay Cloud platform and their services. Environment Liferay Cloud Resolution Google Analytics cookies: _gat: Numeric It is used to limit the percent request. Term: 1...
How to identify the version of Clay under DXP?
authorEmailAddress: jozsef.geczi@liferay.com, authorName: József Géczi, content: Issue As a developer, I would like to identify the exact version of Clay on the specific DXP version (and patch level) which is currently running. Environment DXP 7.1 Resolution Please go to Control Panel -> System...
Liferay DXP cannot be started correctly due to "Unable to initialize Elasticsearch cluster" errors
authorEmailAddress: emma.liu@liferay.com, authorName: Emma Liu, content: Issue The server can not be started correctly with ES errors like the following: 2020-06-05 06:45:41.596 ERROR [Framework Event Dispatcher: Equinox Container: 2a6f419e-c609-4e73-a180-4e901fcc9b18][Framework:93]...
Troubleshooting Tools for Liferay PaaS
authorEmailAddress: brian.suh@liferay.com, authorName: Brian Suh, content: Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). This article has been replaced by Troubleshooting Tools and...
Backing Up Data on Liferay PaaS
authorEmailAddress: philip.chapman@liferay.com, authorName: Phil Chapman, content: Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). This article has been replaced by Backup Service Overview...
Connect to LDAP via VPN for Liferay Cloud
authorEmailAddress: ha.tang@liferay.com, authorName: Ha Tang, content: Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Liferay DXP supports LDAP connectivity, and Liferay Cloud provides VPN...
Deploy a DXP customization with CI on Liferay PaaS
authorEmailAddress: emma.liu@liferay.com, authorName: Emma Liu, content: Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). This article has been replaced by Deploying Changes via the CLI Tool...
How to resolve Document Library PDF previews taking up more disk space than the original files
authorEmailAddress: isaac.wilson@liferay.com, authorName: Isaac Wilson, content: Issue While examining our document library in a file system, we saw that the storage being used for preview files are taking up three times the amount of disk space as the storage for the original files uploaded to...
Advanced Configuration for Liferay Cloud
authorEmailAddress: ha.tang@liferay.com, authorName: Ha Tang, content: Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). This article has been replaced by Defining Environment...
Introducing the CI Process and Deploying the DXP Stack for Liferay Cloud
authorEmailAddress: alexander.chau@liferay.com, authorName: Alex Chau, content: Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). This article has been replaced by Overview of the DXP Cloud...
How to check Bootstrap version under DXP?
authorEmailAddress: jozsef.geczi@liferay.com, authorName: József Géczi, content: Issue As a developer, I would like to check what exact Bootstrap version is applied on the currently running DXP version (and patch level). Environment DXP 7.0+ Resolution Navigate to DXP and open the browser console...
Known Issue: Buttons don’t work with SPA disabled and when using Google Chrome 83.0.4103.61
authorEmailAddress: alfonso.crisci@liferay.com, authorName: Alfonso Crisci, content: Issue When using Google Chrome v. 83.0.4103.61 in combination with SPA disabled (javascript.single.page.application.enabled=false in portal-ext.properties), several buttons will no longer work Environment Liferay...
Is Liferay Product affected by OpenSSL security issue CVE-2020-1967 ?
authorEmailAddress: emma.liu@liferay.com, authorName: Emma Liu, content: Issue Is Liferay Product affected by OpenSSL security issue CVE-2020-1967 ? Environment Liferay DXP 7.1 Resolution Since Liferay products do not come with OpenSSL built-in, Liferay is not affected by CVE-2020-1967 out of the...
Disabling the password reminder questions on the users first login
authorEmailAddress: matheus.monteiro@liferay.com, authorName: Matheus Monteiro, content: Issue You do not want your users to set up the password reminders answers on their first login. Environment Liferay Portal 6.2 Liferay DXP 7.x Resolution Add the following line to the portal-ext.properties:...
Is it possible to change the blog title's font size from H3 to H1?
authorEmailAddress: aaron.wang@liferay.com, authorName: Aaron Wang, content: Issue Is it possible to change the blog title's font size from H3 to H1? Environment Liferay DXP 7.2 Resolution To change the Blogs title in the Blogs portlet (Blogs list view): This title font size can be changed by...
Confirm Provisioning and Full Access for Liferay PaaS
authorEmailAddress: emma.liu@liferay.com, authorName: Emma Liu, content: Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). This article has been replaced by Initial Setup Overview on...
Liferay PaaS Basics Tutorials
authorEmailAddress: jira_integration_6b0c73@jira.zendesk-integrations.com, authorName: Liferay Support, content: Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). You are starting your Liferay PaaS...
Apache Tomcat Security Advisory: CVE-2020-9484 (Remote Code Execution via session persistence)
authorEmailAddress: jose.jimenez@liferay.com, authorName: Jose Jimenez, content: General Information Apache Tomcat has recently released new versions to fix a vulnerability tracked as CVE-2020-9484. As per the information provided by Apache Tomcat: "If: an attacker is able to control the contents...
Unable to expand accordion panels for OAuth2 due to "Uncaught TypeError: Cannot read property 'querySelectorAll' of null"
authorEmailAddress: alfonso.crisci@liferay.com, authorName: Alfonso Crisci, content: Issue While trying to expand the accordion sections of "Scopes" for the OAuth2 Administration tab in Control Panel, customers may face the inability to do so as well as the below error in the browser's console:...
Gauges in Control Panel > Server Administration are not shown
authorEmailAddress: alberto.montero@liferay.com, authorName: Alberto Montero, content: Issue Gauges in Control Panel > Server Administration are not shown There are NPE in log files, similar to  Caused by: java.lang.NullPointerException  at...
Unable to add Image Field in Structure
authorEmailAddress: ankit.gupta@liferay.com, authorName: Ankit Gupta, content: Issue 1. Install a clean Liferay DXP 7.2 SP1 and install the liferay-hotfix-266-7210 2. In portal-ext.properties file, add "minifier.enabled=false" property 3. Start Liferay. Go to "Content & Data" -> "Web Content" ->...
Not able to add Structure Key after unchecking Auto generate Structure Key
authorEmailAddress: ankit.gupta@liferay.com, authorName: Ankit Gupta, content: Issue Steps to reproduce: 1. Download the liferay-dxp-tomcat-7.2.10.1-sp1-20191009103614075.tar.gz from Liferay 2. Unzip and start the out of the box liferay-dxp-tomcat-7.2.10.1-sp1. 3. Once Liferay started, go to...
Images are not inserted in CKEditor of Wiki portlet
authorEmailAddress: jozsef.geczi@liferay.com, authorName: József Géczi, content: Issue In a Wiki portlet's comment section within CKEditor, when attempting to insert a picture, the image is actually not inserted - although it is added to Documents. An empty line is added instead. No errors shown...
Can I install a Jenkins plugin?
authorEmailAddress: matheus.monteiro@liferay.com, authorName: Matheus Monteiro, content: Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue Is it possible to install a third-party Jenkins...
Backup service unexpectedly restarts while restoring
authorEmailAddress: matheus.monteiro@liferay.com, authorName: Matheus Monteiro, content: Issue While restoring a large number of files the backup service may unexpectedly restart with no error. Environment Liferay Cloud Resolution Update Backup service image to 3.2.11 or higher by changing the...
Cannot map same IP address into multiple ports on Liferay PaaS VPN
authorEmailAddress: matheus.monteiro@liferay.com, authorName: Matheus Monteiro, content: Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue You have mapped the same IP address to multiple ports...
Cannot generate any build from a Github commit after upgrading Jenkins image to 3.2.0 or higher
authorEmailAddress: matheus.monteiro@liferay.com, authorName: Matheus Monteiro, content: Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue It is not possible to generate any build from a...
Pagination drop down count in Asset Publisher Portlet
authorEmailAddress: justin.mann@liferay.com, authorName: Justin Mann, content: Issue The number of pages that are shown in the pagination drop down menu for the Asset Publisher portlet is not the total number of pages that exist on that site. For example, if there are 30 pages total, it only...
Where to find the add friend option in the summary portlet?
authorEmailAddress: thanga.meena@liferay.com, authorName: Thanga Meena, content: Issue All portlets of social networking are displayed under the social tab. But with a summary portlet, the add as a friend button option is not displayed or not available. Steps to replicate the reported behavior:...
Folder option is not working for the link in selected text style toolbar on the page fragments
authorEmailAddress: thanga.meena@liferay.com, authorName: Thanga Meena, content: Issue In the content page, while trying to add the link for the text in the paragraph component by editing it, the folder option is not working in the toolbar. Steps to reproduce the behavior: In [vanilla bundle DXP...
"Invalid attempt to spread non-iterable instance" error when saving Instance Settings
authorEmailAddress: alfonso.crisci@liferay.com, authorName: Alfonso Crisci, content: Issue When working on a Liferay instance fronted by a web server, customers may experience the inability to save any changes in the Control Panel > Instance Settings sections. The attempt to save will fail with...
Form embedded in web content template is disabled, not working
authorEmailAddress: sorin.pop@liferay.com, authorName: Sorin Pop, content: Issue 1. Create a new Form: Add 3 text fields: Firstname, Lastname, Email. 1 'Select From List' field for Nationality (e.g Indian, Saudi Citizen), and an Upload field named Upload CV. 2. Create a Web Content Structure...
Cannot save identical content in localization of a field
authorEmailAddress: aaron.wang@liferay.com, authorName: Aaron Wang, content: Issue Users cannot save identical content in the localization of a field. Steps are as follows: Create an article using the basic web content structure Write "Test" in the content field and publish  Add a translation...
Admin is unable to Impersonate User with NoSuchGroupException
authorEmailAddress: aaron.wang@liferay.com, authorName: Aaron Wang, content: Issue The Admin is unable to impersonate certain user with the following error: NoSuchGroupException: No Group exists with the key {companyId=20155, classNameId=20005, classPK=20555} Environment Liferay Portal 6.2...
Unable to add multiple questions in one Poll
authorEmailAddress: aaron.wang@liferay.com, authorName: Aaron Wang, content: Issue Is it possible to add multiple questions in one Poll? Environment Liferay DXP 7.2 Resolution To add multiple questions in one Poll is not currently supported in Liferay DXP 7.2. It can be achieved by adding two...
No administrative options can be accessed when an F5 load balancer is in front of Liferay forcing a secure protocol
authorEmailAddress: alfonso.abad@liferay.com, authorName: Alfonso Abad, content: Issue When a F5 load balancer is in front of Liferay and is forcing a secure protocol, no administrative options can be selected and accessed. On Liferay the following options are configured on the...
Liferay sends email notification with port number next to website address
authorEmailAddress: alfonso.crisci@liferay.com, authorName: Alfonso Crisci, content: Issue When receiving Liferay email notifications (for example: New account Created, Password reset link, etc ...), users may notice the app server's port number appended to the website domain, for example:...
"Problem with the configuration: Unknown release in folder ..." when patching the source code
authorEmailAddress: alfonso.crisci@liferay.com, authorName: Alfonso Crisci, content: Issue When patching the source code, customers may receive the error: "Problem with the configuration: Unknown release in folder ..." Environment Liferay DXP 7.1+ Resolution Have a usable ReleaseInfo.java file...
Indexing is taking too long
authorEmailAddress: ricardo.couso@liferay.com, authorName: Ricardo Couso, content: Issue Reindexing is taking or has taken too long to finish. Environment Liferay DXP 7.0+ Resolution If reindexing is deemed slow or is still ongoing (the 2-arrow icon can be seen at the top right), it may have...
Google PageSpeed Insights (Mobile) results for a Liferay DXP site have a low score
authorEmailAddress: alfonso.crisci@liferay.com, authorName: Alfonso Crisci, content: Issue After submitting your Liferay site to the Google PageSpeed Insights tool, a low score for Mobile will be returned, flagging issues on aggregated resources as: - Eliminate render-blocking resources - Remove...
Importing a third-party JS package with liferay-npm-bundler will result into "Cannot use import statement outside a module"
authorEmailAddress: alfonso.crisci@liferay.com, authorName: Alfonso Crisci, content: Issue When adding and importing a third-party package dependency to a Liferay NPM module made with the Liferay Bundler (for example, npm Angular Portlet Template, the following errors may be observed in the...
Support Tickets and Self-Service on Liferay Help Center
authorEmailAddress: jay.lee@liferay.com, authorName: Jay Lee, content: Help Center is the place where you can access our world-class customer support and abundant self-service resources.  Here is a guide to help you get the most from Liferay Support through Help Center. Self-Service Resources...