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Unable to add newly created product in the product group

Issue Steps to reproduce: 1. Start Liferay DXP 7.3 2. Create a site by using the minium site template. 3. Create a Product Group. 4. Check that user can add any existing product from the Minium site to the...

Categorization of 'Blogs' is not working

legacy Troubleshooting

Issue When creating blogs, tags and categories do not appear. Steps to reproduce: 1. Navigate to left side menu of Site -> Categorization -> Tags 2. Create 2-3 tags and category 3. Place the following properties in...

Slowness in the IDE

legacy Troubleshooting

Issue Users are experiencing slowness during the 'gradle refresh' process as well as during the local deployment of the Tomcat application server. Environment Liferay DXP 7.2 Liferay DXP 7.3 Liferay DXP 7.4...

How to get rid of SSLHandshakeException?

legacy Troubleshooting

Issue When trying to access the site URL, the console displays the following exception, and the site is inaccessible. javax.net.ssl.SSLHandshakeException: Received fatal alert: handshakefailure...

Fragment should be accessible with its original name

legacy Troubleshooting

Issue The export/import of content pages with references to fragments in global is currently limited (using LARs). Steps to reproduce: 1) Navigate to the Global site 2) Create a new collection and a new Fragment in...

Is Analytics Cloud GDPR-compliant?

legacy

Issue We are evaluating Liferay Analytics Cloud and we need information about GDPR compliance, location of the data centers, encryption of physical media, and data privacy. Where can I find this information?...

Design > Fragments should allow resizing of HTML, CSS, and JavaScript boxes

legacy

Issue The HTML does not wrap, the boxes cannot be resized, and it is difficult to read longer HTML lines. Steps to reproduce: 1) Login as an 'Admin' user 2) Navigate to Design -> Fragments 3) Edit any Fragment by...

Password email notification trigger

legacy

Issue What triggers an outgoing email of the Body without password template? Environment Liferay DXP 7.3 Resolution The "Body without Password" template is used when a user creates their own account via...

Form rules do not work when using repeatable Fields Groups

legacy

Issue We have added some rules in a form, related to repeatable fields groups. Those rules show certain fields based on selected values. The issue arises when the values are repeated in the form, clicking in the...

StorageException occurs when trying to access Google Cloud Storage.

legacy Troubleshooting

Issue The File Storage is configured to Google Cloud Storage. When performing some actions in Documents and Media, Liferay attempts to access Google Cloud Storage and raises the following exception: 06:42:27.828...

How do I install FFmpeg on Windows?

legacy How To

Issue This article will walk you through the process of installing FFmpeg on Windows. Environment Liferay DXP 7.4 Resolution To install FFmpeg on Windows, follow these steps: 1) Have the most recent version of...

Not Able to Preview PDF Document in Recycle Bin

legacy Troubleshooting

Issue After a PDF document is moved to the Recycle Bin, it cannot be previewed. Steps to Reproduce Open Menu > Content & Data > Documents & Media Upload a pdf and publish Click 3-dot menu next to the pdf > Move to...

Error: Unable to send message: Invalid Addresses

legacy Troubleshooting

Issue After integrated the Mail Server: Exchange in Liferay DXP there is a following Error in the logs: ERROR [liferay/mail-1][MailEngine:74] Unable to send message: Invalid Addresses...

Unable to revert hotfix

legacy Troubleshooting

Issue In some circumstances, users are unable to revert back their hotfix from their environment. The cause is often due to corrupt hotfix files or missing files in this environment, which could happen as a result...

Unable to view uploaded video in blogs

legacy Troubleshooting

Issue It is not feasible to use uploaded videos in blogs via the content option. Videos, on the other hand, can be seen properly uploaded in the documents and media section, so these videos should be present here...

How to do exact search in Liferay Commerce?

legacy

Issue Steps to reproduce: 1. Start Liferay DXP 7.2, Commerce version 2.2.0 2. Navigate to products. 3. Create 2-3 products (Note: create some products with the same keyword in the full description) 4. Now, search...

Edit an uploaded image for a web content field

legacy How To

Issue A web content structure can include an Image or a Documents and Media field. When editing such a web content you can upload a new image for that field. Is it possible to edit (crop, apply a filter, etc) the...

Need to hide Liferay Auth token as it is visible in Page source

legacy

Issue When using the burp suite tool to intercept traffic, the Liferay Auth token is visible in the Page Source, which could make the environment vulnerable in the user's view. Environment Liferay DXP 7.0+ Resolution...

Cannot change the HTML WYSIWYG editor in webcontent or document types

legacy

Issue In DXP 7.4, we want to change the HTML WYSIWYG editor in web content and documents and media types from CKEditor to AlloyEditor. When we try to change it using the following portal-ext.properties property, the...

Product images are not visible to guest users

legacy

Issue Steps to reproduce: 1. Start Liferay 7.2 fix-pack-14 and commerce version 2.2.0 2. Sign in as an admin. 3. Navigate to catalog and create a catalog named 'Test Catalog'. 4. Now, navigate to products. Click...

Host name does not match the certificate subject provided by the peer

legacy Troubleshooting

Issue Configuring S3Endpoint to connect the S3 bucket is giving the below error 2022-08-25 13:02:50.718 ERROR [default task-22][ImageImpl:69] Error reading image 4407228...

S3Endpoint feature in Liferay DXP 7.0

legacy How To

Issue The S3Endpoint feature is missing in Liferay DXP 7.0 to configure the AWS S3 bucket Environment Liferay DXP 7.0 Resolution The observed behavior is a new feature that got introduced in DXP 7.3 and can...

How to enable Liferay Enterprise Search Security (X-Pack)

legacy Troubleshooting

Issue We have a requirement to turn on the authentication and monitoring for our Elasticsearch server, but after downloading the Liferay Enterprise Search Security, we can't enable it because it requires...

SAML plugin for DXP 7.4 is not available for download from Marketplace

legacy Troubleshooting

Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. Issue...

Why are there fewer users in the segment with a custom field?

legacy Troubleshooting

Issue We would like to create a segment with a custom field as the condition. We can see that the number of users displayed is less than it should be. Why? Environment Analytics Cloud Resolution The number of users...

When logging in with an OpenID Provider, the portal shows "Internal Server Error"

legacy Troubleshooting

Issue When configuring an OpenID Provider and trying to log in with an user, the callback to the portal shows an error message similar to the one below: Internal Server Error An error occurred while...

Content pages in search results don't link to the page

legacy Troubleshooting

Issue When I search with the configuration “display selected result in context” unselected, clicking on content page results throws an error, and the results don’t display. Environment DXP 7.2 Resolution To...

After clicking on the invite link, a Workspace Error is displayed

legacy Troubleshooting

Issue I was invited to an Analytics workspace. When I click on the link in the invitation e-mail, the following message is shown: Environment Analytics Cloud Resolution This behavior happens in the following 2 cases. ...

"No JSON web service action with path /dlapp/get-temp-file-names and method null for null" when using the multiple upload form in Documents and Media

legacy Troubleshooting

Issue Steps to reproduce: Set thejson.web.service.enabled property to false Go to Documents and Media portlet and use the "Multiple upload" option to upload files You could see this error in server logs: 2022-07-15...

Can you use group email address with Analytics Cloud?

legacy

Issue There is an e-mail address that includes some other e-mails and has a separate inbox as well. Can invites be sent to it and can be used with Analytics Cloud? Environment Analytics Cloud Resolution Group e-mail...

Does OpenOffice integration allow DOCX format conversions?

legacy Troubleshooting

This article includes a link to third-party documentation and third-party resources are not supported or maintained by Liferay, so should be used at your team’s discretion. Issue I want to download my text documents in...

A form that is rendered on a page will automatically save a draft of the form even if there has not been any interaction

legacy Troubleshooting

Issue Steps to Reproduce Go to Product Menu > Liferay DXP (Site) > Content & Data > Forms, and add a new form. Give the new form a title (e.g. My Form), and a Select from List with option A and option B. Go to the...

Embed Internal Videos in Knowledge Base Articles

legacy Troubleshooting

Issue The video button the editor for Knowledge Base Articles does not allow for connecting to videos that are uploaded to Documents and Media Environment Liferay DXP 7.3 Liferay DXP 7.4 Resolution Liferay DXP 7.4...

How to view the total number of downloads during a certain time period?

legacy How To

Issue When a report is added to an asset, we can only see the number of downloads for each day. How can we view the total number of downloads within a particular time period? Environment Analytics Cloud Resolution You...

Is Liferay creating cookies site base?

legacy

Issue Is Liferay creating a cookies site base? If so, where exactly on the Liferay server would all the cookies be physically kept? Environment Liferay DXP 7.1 Liferay DXP 7.2 Liferay DXP 7.3 Liferay DXP 7.4...

Search result is not appearing for web content when switching to card view

legacy Troubleshooting

Issue Steps to reproduce: 1. Start Liferay DXP 7.2 2. Create a new basic web content. 3. Search the created web content in the search bar. 4. Now, switch the Display Style to Card view. Expected Behavior: The...

Questions widget's My Subscription tab incorrectly displays message board subscriptions

legacy Troubleshooting

Issue All message board subscriptions are shown in the Questions widget "My Subscriptions" tab and are listed as "Questions" even though some are not marked as Questions in Message Boards. Environment...

What to do when AutoFill input is not accepted for the first time on a Form.

legacy Troubleshooting

Issue When I use the AutoFill input in Internet browsers, it does not populate for the first time in Forms. After I make a second attempt to update the fields, the Form is populate successfully. Environment DXP 7.2...

Liferay PaaS deployment stuck at jenkins

legacy Troubleshooting

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue Deployment gets stuck at jenkins with below error: stderr:...

Only the Form title is displayed when using an embedded Form

legacy Troubleshooting

Issue We are experiencing an issue when we embed a Form in a Web Content Template that is used to display the content of a Structure. We are relying on the following documentation: Setting Default Preferences for...

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