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Admin is not able to see any user in droplist to whom the task can be assigned
legacy Troubleshooting
Issue After applying a 'Single Approval Workflow' on web content. The admin user is not able to assign any task to any other user as the droplist becomes disabled. Environment Liferay DXP 7.2  Resolution A 'Regular...
Sorting using localizable and indexable fields from structure is not working
legacy Troubleshooting
Issue When trying to get a search result, sorted by some localizable and indexable fields defined in a structure, the configured Sort widget does not work properly. The issue can be reproduced with these steps:...
How to modify the web.server.display.node and company.security.strangers.verify properties in a Liferay PaaS environment
Issue After updating our Liferay PaaS service version to v4.1.0+, our team noticed that the -uat environment now has the instance's node information displayed in the footer of Liferay pages. We tried to set...
Facing issues with the workflow powered application
legacy Troubleshooting
Issue When trying to create a workflow-powered app, It's changing the app version which is as expected but when clicking the app again to modify or edit anything then the 'NullPointerExceptions' in the Liferay...
ActionException error starting a node in cluster mode
legacy Troubleshooting
Issue When a node starts in cluster mode, with the property "cluster.link.enabled" enabled, an error trace like the following appears in the log: 2021-03-22 10:20:12.856 WARN [http-nio-8080-exec-1][PortalImpl:6840]...
LAR Import fails with Error Invalid file name
legacy Troubleshooting
Issue We are trying to move documents from one environment to another environment using the Documents and Media menu. We managed to export the documents from Production environment correctly, but when they were...
How to remove the space between the currency symbol and the product cost when displaying Commerce Product prices
legacy How To
Issue A space exists between the currency symbol and a product value when displaying Commerce Product prices (e.g., $ 15.00) Environment Liferay DXP and Commerce Resolution If you would like to remove the space between the...
Automatic License Update Not Working
legacy Troubleshooting
Issue Licenses are not being auto-updated for Liferay Cloud. I've updated the service versions to those required but Automatic License Update is not working. Environment Liferay Cloud - Released with Platform...
Liferay.Language.get method is no longer working with string variables as of DXP 7.3
legacy How To
Issue Pieces of code which contain calls to Liferay.Language.get using string variables and not literal strings as their argument return the argument passed instead of the corresponding translation. Environment DXP...
Google AdWords in liferay
legacy
Issue How to use Google AdWords in Liferay. Environment Liferay DXP 7.0 Resolution Google AdWords is a pay-per-click online advertising platform that allows advertisers to display their ads on Google's search...
LDAP Imported Users are not been shown in control panel
legacy Troubleshooting
Issue LDAP is configured (and tested by using the testing buttons) in the portal. If you check the database you could find them (it means that they have been imported to the portal from LDAP as expected). The problem...
Scheduled publication to live won't include new content
legacy Troubleshooting
Issue After setting up a scheduled publication of a site from staging to live and adding new contents, these contents are not shown in the live environment when the scheduled date arrives. Environment Liferay DXP...
Paginated multi-selection is lost when navigating through pages with SPA disabled
legacy Troubleshooting
Issue The view to assign users to a given role can be paginated. When SPA is disabled, only the users selected from the last page are effectively selected: those selected in previous pages are discarded. This can...
The Form Records are viewable by guest users in the search results after the upgrade to DXP 7.2
legacy Troubleshooting
Issue The Form records sent by other users are viewable by guest users in the search results after the upgrade from DXP 7.0 to DXP 7.2: When a guest user searches in the search bar, the response will include the Form...
Web contents and blog posts can be displayed in asset publishers even if their filters wouldn't allow them
legacy
Issue A web content (or blog post) can be displayed in any Asset Publisher, even if its configuration wouldn't allow it, by requesting a URL of the form:...
Password verification needed at time of changing user screen name & email address
legacy
Issue Password verification is required whenever a user needs to update its screen name or email address Environment Liferay DXP 7.3 Resolution A feature request has been already created in order to add a toggle for...
SocketTimeoutException
legacy Troubleshooting
Issue What is the underlying cause of java.lang.RuntimeException: java.net.SocketTimeoutException 2021-06-18 07:55:41.652 ERROR [liferay/segments_entry_reindex-2][ElasticsearchIndexSearcher:165]...
Unable to disconnect Analytics Cloud instance from Liferay DXP
legacy Troubleshooting
Issue There is a known issue where you may be unable to disconnect the Analytics Cloud instance from Liferay DXP An error indicating "Error: Your request failed to complete." will appear in the UI, and the following will...
Any user who has not securely logged out will have their session terminated?
legacy
Issue Terminating the session of any user who has not properly logged out, for example, who has unexpectedly closed the transaction window, etc. This user does not have to wait for the default time-out to be...
Grace Period for Virtual Cluster Activation Key
legacy
This article documents the grace period provided by the virtual cluster activation key, when exceeding allowed number of nodes. Resolution When using a virtual cluster activation key, you are allowed to have an...
How can I turn off the print screen and download features for documents of a certain site?
legacy How To
Issue The admin wants to upload a document to the site, but he or she must limit other users from downloading the document and from taking screenshots of the document on that site. Environment Liferay DXP 7.0...
Role Permissions to display all the actions in Knowledge Base Display Widget
legacy Troubleshooting
Issue After having created a specific role to let users manage Knowledge Base articles from Knowledge Base widgets, some actions, like "Add Child Article" or "Edit Article", may be visible from Knowledge Base Admin...
HTML elements disappear in Calendar's events editor
legacy Troubleshooting
Issue When you edit the description of an event in Calendar portlet and elements like <iframe> are added through the Source view to it, after saving the event those elements disappear from the editor....
Form's new records are indexed even though property 'Searchable' is set to 'Disable'
legacy Troubleshooting
Issue Steps to reproduce: Create a new Form. Add a new TextField and set property 'Searchable' to 'Disable'. Save Form. Add created Form to a page. Submit this form with some value in text filed (i.e. answer_one)....
How to implement a custom antivirus scanner
legacy How To
Issue The article at https://learn.liferay.com/dxp/latest/en/system-administration/file-storage/enabling-antivirus-scanning-for-uploaded-files.html describes mainly how to integrate/configure DXP with Clam AV. But what if...
Website visit count
legacy
Issue How to enable total visitor counts in a website? Environment Liferay DXP 7.0+ Resolution Liferay introduces a new product Liferay Analytics Cloud which is a cloud-based SaaS offering that works with Liferay...
Resolution of HTTP Request Smuggling vulnerability
legacy Troubleshooting
Issue Security vulnerability of HTTP Request Smuggling in the environment. Environment Liferay DXP 7.0 Liferay DXP 7.1 Liferay DXP 7.2 Resolution 'HTTP request smuggling' should be handled at the web server/app...
Is there any style guide or predefined rules for SonarQube?
legacy
Issue I want to develop my code as true as possible to Liferay code using the SonarQube tool. Is there any style guide or predefined rules for Sonar Qube? Environment Liferay DXP 7.0+ Resolution We do not use...
Can the navigation menu be shared with child sites?
legacy
Issue There is a site with a child site. The main site has a navigation menu that should be shared with the child site. Environment DXP 7.0+ Resolution This is currently a product limitation, however, we already have a...
How to define the log level of a service at the Liferay Cloud console from the URL
legacy How To
Issue I want to define the log level of a service To increase le VPN lo level to DEBUG  Environment Liferay Cloud Console Resolution Just need to configure the URL with the following structure with the correct...
After searching document folder does not show documents
legacy
Issue Steps to Reproduce: 1) Go to Content > Document & Media. 2) Create a Folder(say Test Folder1) and inside that folder create one basic document(say Test Document1). 3) Now go to home page and search with keyword...
Form can not be added
legacy Troubleshooting
Issue Steps to Reproduce: 1. Log in as Admin user. 2. Go to Control Panel -> Configuration -> Instance Settings -> Miscellaneous 3. In Available Languages, Move all the languages present in the Current Section to...
Choose category name show subcategory web content in Asset Pubilsher
legacy Troubleshooting
Issue Steps to reproduce: Add a site with page Add a vocabulary: Vocabulary Name Add a category for Vocabulary Name: Category Name Add a sub category for Category Name: Subcategory Name Add a web content with Category...
Page Fragment Issue with rich text editable field
legacy Troubleshooting
Issue Steps to reproduce: 1) Take Liferay 7.1SP2 with fix-pack dxp-16. 2) Create a page fragment with name "Demo". 3) Add the below code in the HTML section. <div class="fragment_33918"> <lfr-editable id="unique-id"...
Not able to exporte private pages
legacy Troubleshooting
Issue Steps to Reproduce: 1. Go to Control Panel > Sites. 2. Create a new Minimum site. 3. Open that Minimum site. 4. After that go to Publishing > Export. 5. Now click on "Change to Private Pages". Observed...
How to remove the English language from the User Configuration
legacy How To
Issue I set these properties in the portal-ext.properties file: company.default.locale=es_ES locales=es_ES locales.enabled=es_ES I restart the server Then I go to Control Panel > Users and Organizations > Edit and...
Limited Commerce menus available after upgrade to Liferay DXP 7.3
legacy Troubleshooting
Issue After upgrading the portal to DXP 7.3 most of the Commerce submenus are not listed under the Control Panel > Commerce tab Only "Inventory", "Product Groups", "Options", "Specifications" and...
Free Marker Template Null Pointer Error
legacy Troubleshooting
Issue Free marker template(ftl) error is occurring when fragments changes propagation is enabled. Steps to Reproduce Enable Automatic Page Fragment Propagation. Navigate to Product Menu -> Design -> Fragments...
Updating Commerce Catalogs runs into Permission issue
legacy Troubleshooting
Issue When you are editing Catalog in Commerce and try to save the modification you will get the following message: "Error: You do not have the required permissions". This error usually happens when there is...
Fragment Unexpected Error Occurred
legacy Troubleshooting
Issue While dragging the same fragment on Page this error is shown "Error An unexpected error occurred while rendering this item" Steps to Reproduce Enable Automatic Page Fragment Propagation. Create a Fragment...
Disable Liferay Personal Sites
legacy How To
Issue How to disable Liferay personal sites? Environment Liferay DXP 7.2 Liferay DXP 7.3 Resolution This property is enabled as true by default, but in order to disable personal sites add these below properties...
No base price list error when editing SKUs or Ordering after upgrading Commerce from 7.1
legacy Troubleshooting
Issue After upgrading Commerce from Liferay DXP 7.1, users are unable to order Products and admins are not able to update SKUs of the Products. There is also an error in Liferay logs: ERROR...
'Unable to load external repository class' when a Sharepoint OAuth configuration is missing for an existing repository
legacy Troubleshooting
Issue If the Sharepoint configuration (configured in System Settings) is missing or broken for a repository in Documents and Media, the following error gets thrown every time I access Documents and Media, and I am unable...
Understanding Liferay Cloud SSL Policy
legacy
Issue In the context of SSL Policy, sometimes it is necessary to disable a specific Cypher to address some auditory purpose or some specific requirement. Environment Liferay Cloud Resolution The SSL Policy...
Boolean Fragments shows wrong state
legacy Troubleshooting
Issue Boolean Fragment configuration's type checkbox remains selected even after deselecting the checkbox Environment Liferay DXP 7.3 Resolution The observed behavior is a known issue and will be fixed in the...
How can we get email alerts about new Liferay DXP versions released by Liferay?
legacy How To
Issue I'd like to get automatic notifications when a new Quarterly Release, Patch Release, Update, or version of Liferay DXP is available. Environment DXP Resolution Go to https://www.subscribepage.com/liferay   , content:...
PortletException thrown when form field rule is inconsistent
legacy Troubleshooting
Issue An exception is thrown when some form field rule is empty or incorrect and the user tries to save the form. Steps to reproduce: Add a new form with three text fields: A, B, C Add a new rule for this form...
Failed Loading plugin after an update of the CI service
legacy Troubleshooting
Issue After updating the CI service in Liferay Cloud you find some errors in the CI's log related with different plugins's  load, the errors are similar to this one: May 26, 2021 3:37:21 PM...
When importing Web Content lar, choose the option "Mirror" in "Update Data", after importing, there is a (2) at the end of Web Content Folder rather than overwriting the Web Content in the target site
legacy
Issue When importing Web Content lar, choose the option "Mirror" in "Update Data", after importing, there is a (2) at the end of Web Content Folder rather than overwriting the Web Content in the target site Environment...
Known Limitation: Colors applied to fragments in 7.3 not displayed when viewed using Internet Explorer 11
legacy
Issue When viewing Edit mode for a page has a style book applied, where a color is configured for a fragment (for example, the fragment's background color), the color will appear as expected in all browsers. However...
Does Segmentation Work With Inheritance?
legacy Troubleshooting
Issue When I create a Segment which includes inherited users, the segment shows that the inherited users are not counted. For example, if I create a Segment with a condition which matches a Team that contains a...
HTML in groovy script
legacy Troubleshooting
Issue After installing the fix pack 22, the following groovy script does not format the HTML. out.println("<h1>Cantabria</h1>"); Environment Liferay DXP 7.1 fix pack dxp-22 Resolution HTML formatting has been lost...
The getOptions returns the selected and available values for Select fields which allows multiple values
legacy Troubleshooting
Issue The getOptions returns the selected and available values for Select fields which allows multiple values Steps to reproduce: Create a Structure S1 with a multiple Select field called Sel1 with three default...
In the UI, Sitemap section is not visible under the SEO tab on the individual page settings and sitemap.xml is not generating
legacy Troubleshooting
Issue Sitemap.xml is not generating properly. When hitting the portal URL [https://xxx.com/en/sitemap.xml], it displays an empty sitemap that shows the sitemap header only. The sitemap section [Menu -> Site Builder...
Enable word limit in web content text field
legacy
Issue How to restrict user with a word limit in web content text field? Environment Liferay DXP 7.0 Liferay DXP 7.1 Liferay DXP 7.2 Resolution As this can be an important feature, the feature request is already...
Enable Automatic Page Fragment Propagation
legacy Troubleshooting
Issue Fragment Changes don't get reflected on page after editing Environment Liferay DXP 7.2 Liferay DXP 7.3 Resolution Follow these steps to enable automatic Page Fragment propagation: Navigate to Control Panel...
Service access policy changes for System_Default in Liferay 7.3
legacy How To
Issue After migrating the services from version 7.0 to the new version 7.3 the service access policy for System_Default has been changed. How it can be configured with version 7.3? Environment Liferay DXP 7.3...
Avoid the categories conversion of the Web Content types during the upgrade to 7.0
legacy How To
Description Previous to 7.0, you were able to classify the web content with a type. The types could be specified in the portal-ext.properties, being the next the default types list: # # Set the list of article types....
Which is the correct place for Liferay to automatically display an error message ?
legacy
Issue The error message that appears in a widget whenever the user wants to launch an error, sometimes the message appears at the bottom of the page and others at the top. For example, the same portlet twice in a...
Multiple rich text fields assign the same default value
legacy Troubleshooting
Issue If several 'Rich Text' components are included in a form and assigning a different default value to each of them, then while saving, it assigns the same value to all the fields. Steps to reproduce: Start a...