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Error displaying geolocation field OpenStreetMap (Leaflet) for the second time, showing a white map when cached
legacy Troubleshooting
Issue We have a web content structure with a "geolocation" type field (we use the Open Street Map option). We display it using a template for said structure. The map appears correctly the first time it is loaded, but...
The user is not being associated with the organization
legacy Troubleshooting
Issue When a new user is added to an organization through the action menu of the organization. An error is returned if the email address starts with 'postmaster' (for example, postmaster@liferay.com). The new user...
Journal Articles display causing pages loading delay
legacy Troubleshooting
Issue Pages loading delays are detected after updating your patch level. Those pages include jorunal articles to be displayed. Environment Liferay DXP 7.4 Liferay DXP 7.3 from fixpack-3 Liferay DXP 7.2...
Build error while doing buildService
legacy Troubleshooting
Issue User gets below error when doing buildService outside the *-service module: FAILURE: Build failed with an exception. * What went wrong: Some problems were found with the configuration of task...
Object Mapping: No object 'type' for an upload field
legacy
Issue Having created a new object, we can then create a new field. This example shows a new field for 'date' and is assigned the Type* Date When creating a field for a file upload, there is no applicable Type* that...
Why is the rich-text toolbar floating instead of permanent?
legacy Troubleshooting
Issue Users can't see the rich-text actions toolbar until they select a piece of text if they create a new fragment with a rich-text type editable field and place it on a content page. Steps to reproduce 1) Start...
Configuration of Flag notification Email sender addresses and names
legacy Troubleshooting
Issue Flag content warning (e.g. when a user reports a thread on a Message Board as inappropriate) is not sent to admins despite changing the email sender name and address under Control Panel > Instance...
Set Message Boards 'to email address' for notifications
legacy Troubleshooting
Issue Message Boards email notification's 'to address' uses 'from address' instead. When you go to Content&Data → Message Boards → Configuration → Email from and set a valid email address, Message Boards will...
Can we prevent editors from injecting executable code in Web Content fields?
legacy Troubleshooting
Issue When rendering the text fields stored for a Web Content through Web Content Templates, the resulting markup might execute undesired code if the editor has introduced executable code like: <img src=x...
Deleting pages from Live site is allowed
legacy
Issue Regardless of who created the page, the Admin user or any site owner role needs to be able to control its deletion on the live site. Steps to reproduce: 1. Startup Liferay DXP 7.2 2. Enable remote staging and...
Exporting an empty package 'com.liferay.training.servicebuilder.gradebook.exception'
legacy Troubleshooting
Issue I have tried to follow this tutorial: Back-End Developer - DXP 7.1 → Exercises: Create the Gradebook Service Layer - Steps 8-10, When I try to deploy by dragging the project to the Liferay server, I get the...
Search result redirects to wrong page when there are multiple pages configured with Document and Media Portlet
legacy
Issue Search result redirects to wrong page when there are multiple pages with Document and Media Portlet configured for showing individual folders. Steps to reproduce: 1. Create three folders in Document and Media...
Option search in Product Management bar is not working properly
legacy How To
Issue When we search the latter part of the string in options, the search is not displayed anything. For e.g., "FuelType" and "ClutchType" are the options and in search, if we type "Fuel" for searching then the...
Commerce Tab is not visible in Control Panel
legacy Troubleshooting
Issue After starting the 7.3 bundle, the commerce tab is not visible. And, besides that everything looks fine in the console log. 2020-09-18 15:39:51.975 INFO [fileinstall-directory-watcher][LicenseManager:?]...
Unable to distinguish the categories in Category Facet
legacy
Issue All the categories added to the product are shown in the categories facet.  User is unable to show the categories in category facet according to their choice. Environment Liferay DXP 7.3 Commerce 3.0...
Error signing via SAML: com.liferay.saml.runtime.exception.AudienceException: Unable verify audience
legacy Troubleshooting
Issue Liferay is configured as a SAML Service Provider. When trying to sign in to Liferay it is not possible and the following error is shown in the logs: 2022-01-20 11:50:38.554 ERROR [default...
Page permissions are not getting reflected while creating the pages with copy page option.
legacy
Issue Create a page like Ad Campaign. Apply for permission on the page by using the Permission option in the action of the page. Create a page (Ad Campaign Copy) by choosing the option Copy page from the action of the...
Session logs out intermittently after being redirected by the payment link
legacy Troubleshooting
Issue After being redirected by the payment link, the session logs out. Steps to reproduce : 1. Login in Liferay. 2. Call the API in Postman. Request parameters are attached (SSL Commerz Request Parameters.txt)...
413 Request Entity Too Large
legacy Troubleshooting
Issue Whenever a user is trying to upload a file/document in Document & Media portlet, the error "HTTP response 413 and Request Entity Too Large message" is thrown. Environment Liferay DXP 7.2 Resolution This...
Elements in the DOM with class hide-accessible with null value inside
legacy Troubleshooting
Issue Steps: 1. Open a fresh bundle with DPX 7.2 FP11 2. Go the main page open add widgets control panel and inspect the DOM  3. Search for null, and you could find two times elements like this: <span...
Web content translations get mixed up when quickly publishing just after saving as draft
legacy Troubleshooting
Issue Reproduction steps Start Liferay 7.2 Create a Basic Web Content (English as default language) Add a translation for Catalan and save the content. Access to edit the content and introduce some change in Catalan...
Group selector delta parameter causes pagination issue
legacy Troubleshooting
Issue Reproduction Steps 1) Start 7.2.x 2) Go to control panel -->sites -->sites and add more than 10 sites (or you can use the attached script for that) 2) Go to Web Content and add a new Basic Web Content 3) Click...
As a user, I want to have all fields translated
legacy Troubleshooting
Issue  Steps to Reproduce: 1. Go to Control Panel > Instance Setting > Localization 2. Change Default Language to Spanish 3. Go to Content & Data > Forms 4. Create a Form > Publish 5. Go to created Form page  Expected...
Decimales in fields type ddm-number and ddm-decimal always displays the decimal separator as point
legacy Troubleshooting
Issue Decimal fields type ddm-number and ddm-decimal always displays the decimal separator as point when viewing with Web Content Display widget and Asset Publisher  Steps: 1. Go to Content & Data > Web content >...
Duplicated information for screen readers in Forms
legacy Troubleshooting
Issue Steps to reproduce Start Liferay Create a Form with a Text Field. Let's name it "Country field". Add your form to Home page Enable a screen reader and navigate to the Text Field's label  Expected behavior You...
Search Bar is blocked and prevents visibility (Google Chrome)
legacy Troubleshooting
Issue When running Liferay on certain versions of Google Chrome, the search bar within the Liferay portal is blanked out, making it difficult to use the search bar for its intended purpose. Please see the following...
Non-admin owner of a User Group is unable to perform any actions on it
legacy Troubleshooting
Issue Steps to reproduce: Create a new role (name doesn't matter) Grant the following permissions to this role: Portal: Add User Group Portal: View Control Panel Menu User Groups: Access in Control Panel User Groups:...
Status not translated in vertical card view mode
legacy Troubleshooting
Issue Reproduction steps: In a clean bundle create a basic web content From journal article administration, change the display style to "Cards" from the management toolbar Change the user display language to spanish...
Cannot open action menu for users who have similar screen names
legacy Troubleshooting
Issue Steps to Reproduce    1. Go to Control Panel - Users and Organizations    2. Add a new user with the screen name "test-test"    3. Add another user with the screen name "test.test"    4. Go back to the list of...
Literal is not localized in item selectors breadcrumb
legacy Troubleshooting
Issue Steps to reproduce 1. Navigate to blogs under Content & Data. 2. Create new blog entry. 3. In edit page, click select file. 4. Select Document & Media. 5. Check that the breadcrumb shows the literals: sites...
Segments, other roles than regular ones not selectable when creating segment with Role property
legacy Troubleshooting
Issue Reproduction Steps: 1. Set up DXP 7.3 with the fix pack DXP 1 2. From Control Panel went to People --> Segments and started to add a new segment 3. Added a User Role Property from the right panel as a condition....
When configuring a Page it is not highlighted on the Page Tree
legacy Troubleshooting
Issue Reproduction Steps: 1. Set up DXP 7.3 2. Go to Control Panel --> Site Builder --> Pages and add a couple of pages. 3. Go to Site Builder --> Pages so you can see the Page Hierarchy 4. Click on the Page Tree icon...
Ability to delete Page directly from the page edit
legacy
Issue How to delete a page from the edit/configure option on the page or directly from the page when viewing it. When viewing a page in Liferay Portal 6.2, there was a delete button on the side menu. Users can only...
Permission option is missing from page configuration
legacy Troubleshooting
Issue Unable to access the delete or permissions options on a page. Steps to reproduce: 1) Start a clean instance of Liferay 7.2 2) Go to the Pages section 3) Click on the home page's context menu 4) You will see...
Error copying a page: An unexpected error occurred.
legacy Troubleshooting
Issue You find an "Unexpected error occurred" message during a Copy page action. Checking the logs there is a trace like this: 2021-12-28 12:09:49.911 ERROR [http-nio-8080-exec-9][LayoutExceptionRequestHandler:132]...
Default language in DDL is not following instance setting
legacy Troubleshooting
Issue Steps to reproduce: Go to Control Panel > Configuration > Instance Settings > Miscellaneous > Default Language (change it to Spanish (Spain));  Go to Content > Dynamic Data Lists > Click in the ellipses in the...
Web Content display style UI is changing when navigating to other assets
legacy Troubleshooting
Issue Steps to reproduce 1. Navigate to Web Content. 2. Create Basic Web Content (Note that display style of UI is "list"). 3. Change display style icon to table. (Display style changes correctly and UI indicator...
Prevent Site Members from adding documents from the Asset Publisher
legacy Troubleshooting
Issue Site Member are able to add files from the Asset Publisher without adding explicit permissions Environment Liferay Portal 6.2 Liferay DXP 7.0 Liferay DXP 7.1 Liferay DXP 7.2 Liferay DXP 7.3 Liferay DXP 7.4...
I cannot set a SVG file as a site logo
legacy Troubleshooting
Issue When I try to set a SVG image file as a site logo, the portal displays the error "Error: Please enter a file with a valid file type". Environment Liferay DXP 7.3 Resolution Unfortunately, uploading image...
InvalidReferenceException when rendering an article template
legacy Troubleshooting
Issue Adding a new field in an existing estructure produces an InvalidReferenceException in articles unless you update them if you try to render this field in a template: freemarker.core.InvalidReferenceException:...
java.sql.SQLSyntaxErrorException: In aggregated query without GROUP BY, expression #1 of SELECT list contains nonaggregated column 'lportal.this_.searchText'; this is incompatible with sql_mode=only_full_group_by
legacy Troubleshooting
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue We have a dynamic query that uses a group by clause....
Widget permissions aren't available on Content pages
legacy
Issue After upgrading from 6.2 to 7.2 version, when we try to modify the permissions of a widget used on a page, we don't have this option available (as we had in 6.2). This problem happens only for Content Pages. For...
Fatal error when using the Patching Tool in Windows
legacy Troubleshooting
Issue When executing the command patching-tool.bat info in Windows, a fatal error is shown: C:\liferay\patching-tool>patching-tool.bat info Loading product and patch information... Product information: * installation...
Cannot access portal due to NoSuchResourcePermissionException exception
legacy Troubleshooting
Issue An error when rendering a page produces a critical issue that blocks the portal access. In the logs you could see a trace similar to this: com.liferay.portal.kernel.events.ActionException:...
Missing translation of aria-label attribute in Forms
legacy Troubleshooting
Issue Steps to reproduce 1. Create a new form. 2. Add a Grid field adding( at least 1 row and 1 column). 3. Save & Publish form. 4. Deploy the form on the content page. 5. Switch language to Spanish. 6. Now,...
I cannot set a Canonical URL longer than 75 characters
legacy Troubleshooting
Issue I configured a Custom Canonical URL longer than 75 characters in the SEO section of the page and saved the settings. When I check the Canonical URL, I notice that the URL is truncated to 75 characters....
Link page in fragments in 7.3
legacy How To
Issue In 7.3, contrary to 7.4, it is not possible to select a page using the type='link' tag in a fragment. Only 'content' and 'URL' options are available. This feature would be very useful to, for...
Why is my site import failing with a Could not execute JDBC batch update error?
legacy Troubleshooting
Issue When I attempt to import a site with the Copy as New option selected under Update Data, the import throws a could not execute JDBC batch update error, which is caused by a duplicate entry exception: Unable...
Can I change the font and font size in the CKEditor of web content?
legacy
Issue Cannot set up the font and font size in the CKEditor Environment Liferay DXP 7.3 Resolution In DXP 7.3, there is no UI option to change font and font size in the CKEditor of web content by default. This is because...
I cannot add more than one resource into fragments
legacy
Issue When I try to add multiple files in the Resources section of the fragment using Drag & Drop, the portal only adds the first one. How do I upload several resources into fragments? Environment Liferay DXP 7.3...
MySQL client cannot export table into file with INTO OUTFILE directive
legacy Troubleshooting
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue I am using the MySQL Client of Liferay Cloud and I want to export...
SAML Authentication Issue: Message context was not authenticated when Azure AD as IDP
legacy Troubleshooting
Issue After enabling the SAML, when the user is trying to log in, authentication failed with the following message. ERROR [http-nio-8080-exec-36][BaseSamlStrutsAction:59]...
Info button is not visible for searched documents with a preview
legacy Troubleshooting
Issue Unable to download the file from search results as it only displays a preview of the file Steps to reproduce Start a clean bundle of Liferay  Go to Content & Data -> Documents and Media and upload a...
Alphabetical order is not working with accented words in Forms
legacy Troubleshooting
Issue Steps to reproduce 1. Create a new form. 2. Add `select from list` field. 3. Add some options.      1. A      2. Z      3. Á      4. Ó 4. In the advanced tab mark "order options alphabetically". 5. Publish...
Non localized text in 'Select from list' field in Forms
legacy Troubleshooting
Issue Steps to reproduce 1. Create a new form. 2. Add a `select from list` field. 3. Fill, at least, 6 options for this new field. 4. Deploy Forms widget into a page. 5. Click on Select field and assert the text...
Workflow immediately trigger when duplicate product is created
legacy Troubleshooting
Issue When we create duplicate product with workflow enabled, the user gets notification without clicking on `Submit for Publication`. Steps to reproduce 1. Enable workflow for commerce products. 2. Go to any...
Which is the most convenient tooling to create and build new themes?
legacy
Issue It is common among users being in doubt about which is the most suitable way to create and build new themes. Two main ways of doing this are available: Using Liferay Blade or Liferay Developer Studio, which...
Content Page image lost after changing site's default language
legacy
Issue After changing the default language on a site and checking content fragments that include images, the content on existing pages is not displayed anymore if we change the translation. Environment DXP 7.2 DXP 7.3...
Group not found in the instance during a Remote Staging configuration or publishings
legacy Troubleshooting
Issue Remote Staging configuration or publishing fails with the next error: com.liferay.portal.kernel.exception.NoSuchGroupException: Group 39662 does not belong in company 20097 Environment All versions of Liferay...
Behavior change in searches for partial matches when using Elasticsearch 7
legacy
Issue The behavior for searches by a prefix on the content fields has changed. It continues working if you search by title fields. For example, if you have a content field with the "legal" word on it and you search the...