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Published Sep. 10, 2025

ORMException buffer increment error when using the multiple files upload feature

Written By

Apsara Raheja

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Issue

When the users are trying to upload more than one document through multiple files option, they are having a performance issue in their portal.

  • Steps to reproduce:
    1. Start Liferay DXP 7.3 DXP 1
    2. Navigate to Documents and Media and try to upload at least 2 files from the system with the Multiple File Upload feature.
  • Actual Result: It takes a lot of time to upload the document and staleObjectStateExceptions errors are observed in the log
ERROR [ForkJoinPool-2-worker-2][BufferedIncrementRunnable:68] Unable to persist buffered increment value: com.liferay.document.library.kernel.service.DLFolderLocalService.updateLastPostDate(long,java.util.Date)@com.liferay.portlet.documentlibrary.service.impl.DLFolderLocalServiceImpl
  • Expected Result: It will not take more than a few seconds to upload the documents and errors should not be present.

Environment

  • Liferay DXP 7.3 Fix Pack 1

Resolution

  • The observed behavior is a known bug that is being addressed via LPS-131967; however, it has been fixed in Fix Pack 4 (DXP 7.3 Fix Pack 4).
  • If a hotfix is required for this issue, please create a support ticket requesting a hotfix by attaching patch details.
  • Installing Fix Packs and Hotfixes on Liferay DXP will guide you to install this hotfix in the respective environment.

Additional Information

  • This is a regression bug which is caused by LPS-130001.
  • Upgrade the DXP update to the latest one to achieve the expected behavior: Upgrade Basics
  • All patching-tool commands must be executed from the {liferay_home}/patching-tool directory:​
    For Ubuntu: ./patching-tool.sh 
    For Windows: patching-tool.bat
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