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Configuring instances for remote live staging
legacy How To
Issue Configuring servers for remote live staging with localhost for testing purposes. Environment Liferay 7.3 GA1 Resolution Here are the detailed steps: Update the TunnelAuthVerfierConfiguration of both Liferay...
Pages are indexed in the wrong language
legacy Troubleshooting
Issue When we look for our page in Google search, some of the listed results has a locale we don't even use. What can we do to resolve that and have the URL with the correct locale in the search results?...
Site Administrators can't add new members to their site
legacy Troubleshooting
Issue When a site administrator tries to add new members to a site, the site administrator is unable to see the list all available users in the portal. The site admin can only see users that have already been added as...
Expected regex syntax to validate Liferay form fields
legacy Troubleshooting
Issue Facing invalid error message on form UI while working with the 'Regex Expressions' to validate the fields even though right email id is entered. Issue encounters while using the below regex to validate an...
SAML with Azure AD Fails to Authenticate and Throws Email Validation Error when URL format attribute names are used
legacy Troubleshooting
Issue Liferay SAML integration with Azure AD may not be properly configured, specifically in regards to the Attribute Mapping. This results in an Email Validation error being thrown in the logs when a user attempts to log-in...
CSS minifier skips translating relative urls for already minified files
legacy Troubleshooting
Issue Combo servlet bundles/aggregates multiple CSS files into single downloads. Some of those CSS files might already have been minified, so those are not minified again. Apart from bundling multiple files, the...
F5 web server device blocks Liferay URL with message: "Bad multipart parameters parsing / No boundary defined for multipart request"
legacy
Issue A F5 web server device (for example, a load balancer) blocks a Liferay URL with messages like: Bad multipart parameters parsing No boundary defined for multipart request Flagging the request to process the...
Is it possible to stream the logs of the liferay service to Dynatrace?
legacy
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue Is it possible to stream the logs of the liferay service...
Patching Tool 'WARNING: some of the currently installed fixes are not available' while installing certain Fix Packs
legacy Troubleshooting
Issue When trying to upgrade from DXP 7.0 Fix Pack 90 to Fix Pack 96, the Patching Tool shows the following message: WARNING: some of the currently installed fixes are not available: * LPS-94011 * LPS-107323 The...
How do I resolve a Tika WriteLimitReachedException error?
legacy Troubleshooting
Issue I am seeing the following error: org.apache.tika.sax.WriteOutContentHandler$WriteLimitReachedException: Your document contained more than 1048576 characters, and so your requested limit has been reached. To...
"SSLException: No PSK available. Unable to resume" error is thrown and Elasticsearch Monitoring/X-Pack Monitoring widget is broken with Kibana 7.11+
legacy Troubleshooting
Environment Liferay DXP 7.1-7.3 with Liferay Enterprise Search subscription Elasticsearch Monitoring/X-Pack Monitoring widget Elasticsearch & Kibana 7.11+ JDK 11 Symptom When Liferay DXP is configured with JDK 11 and...
Lots of warnings in the logs: SecurityException Access denied to com.liferay.document.library.kernel.service.DLAppService#ge tFileEntryByUuidAndGroupId
legacy Troubleshooting
Issue In our server logs we see a lot of warnings with stack traces like these: 2021-03-05 07:10:40.666 WARN [http-nio-127.0.0.1-8080-exec-276][PortalImpl:6843] java.lang.SecurityException: Access denied to...
The Asset Publisher shows no content for non-admin roles after upgrading to 6.2 EE portal-173+ fix pack
legacy Troubleshooting
Issue After upgrading from an old 6.2 EE fix pack up to a newer one, for example portal-173-6210, users with non-admin roles will no longer be able to see web contents in the Asset Publisher, instead, users with...
Fixed Some Performance Issues in Liferay 7.0
legacy
Issue Some known performance issues Environment Liferay 7.0 Resolution Liferay has fixed some performance issues which were impacting a lot to the Memory and CPU consumption in 7.0. Also, in data transferred to the...
What difference is there between System Setting and Instance Setting LDAP configurations?
legacy
Issue There are two locations within Liferay DXP where LDAP configurations can be set. One is the System Settings (Control Panel -> Configuration -> System Settings -> Security -> LDAP) and the other the Instance...
Changing comments' order of Web Content Display
legacy
Issue I would like to configure the comments section in a Web Content Display to show comments in descending order by modification date (from newest to oldest). By default, they are displayed in...
Some form pages fail to show the content with error Unable to deserialize object
legacy Troubleshooting
Issue When trying to view a form page with an associated custom portlet, the page failed to render the form. The portal log shows the following error: 2021-01-26 00:04:23.021 ERROR...
#undefined is added to the URL when there is an Asset Publisher in a page
legacy Troubleshooting
Issue After upgrading from DXP 7.0 Fix Pack 96 to Fix Pack 97, the #undefined text is appended to the URL on the portal pages. Environment Liferay DXP 7.0 Fix Pack 97 Liferay DXP 7.1 Fix Pack 21 Resolution Please...
AlloyEditor Code View no longer respects line breaks
legacy Troubleshooting
Issue After upgrading from DXP 7.0 Fix Pack 96 to Fix Pack 97, the AlloyEditor "Code View" option no longer formats the markup. Environment Liferay DXP 7.0 Fix Pack 97 Resolution Please request a Hotfix with...
Errors Updating Liferay Workspace
legacy Troubleshooting
Issue I'm running into errors when attempting to update my Liferay Workspace to a higher version. Environment Liferay Developer Studio Liferay Workspace with Gradle Build Resolution If your project does not build or...
Toggle Controls button missing in Liferay DXP
legacy
Issue In Liferay DXP, I no longer see the Toggle Controls button that was available in Liferay Portal. The Toggle Controls button in Portal 6.2. Environment Liferay DXP 7.0 Liferay DXP 7.1 Liferay DXP 7.2 Resolution This...
Subscribed user does not receive email notification from Asset Publisher
legacy Troubleshooting
Issue I set up the option for users to subscribe to Asset Publisher content I subscribe with a separate User I add new content The User does not receive any notification email Environment Liferay DXP 7.1+ Resolution...
Warnings "Attempting to upgrade X table by recreating table"
legacy
Issue During an upgrade to newer versions of the portal, warnings like "Attempting to upgrade some table by recreating table due to some reason" may be found in the logs. They can cause confusion and...
Two separate java processes are created when starting Liferay 7.3
legacy
Issue When you start Liferay 7.3 you can see two new different Java processes running, while in older versions only the first one was created: org.apache.catalina.startup.Bootstrap...
How do I Add More Than One Field To the Custom Mapping Sections in My 7.0 LDAP Setup?
legacy How To
Issue I would like to add multiple fields to the custom mappings section in my LDAP setup. Environment DXP 7.0 Resolution During LDAP setup, navigate to Control Panel > Configuration > Instance Settings, in...
Why Does the Site Selector Menu in the Control Panel Direct Traffic to an Empty Page?
legacy
Issue In DXP 7.1 and below, the links in the site selector menu in the control panel took me directly to the site home page. In DXP 7.2 and above, clicking on the site name in Control Panel > Sites > Sites...
DLFileRank query running for a long time and taking up pool usage
legacy Troubleshooting
Issue I am seeing a long running database query and am concerned about its impact on my environment:  insert into DLFileRank (groupId, companyId, userId, createDate, fileEntryId, active_, fileRankId) values (:1 , :2 , :3...
Error executing FreeMarker template with #null when rendering web content
legacy Troubleshooting
Issue When trying to render a web content we get the following error in Liferay DXP log: 2021-02-12 11:41:48.911 ERROR [http-nio-8080-exec-9][runtime:59] Error executing FreeMarker template FreeMarker template...
Tooltip Messages appear twice when hovering over icon
legacy Troubleshooting
Issue User sees tooltip messages appearing twice when hovering over various icons (i.e. help icon) throughout the portal.  Environment DXP 7.2 GA1 to Fix Pack 9 Resolution This behavior is caused by a regression bug and...
Keeping 'Location' type organization when upgrading to DXP 7.0+
legacy How To
Issue In DXP 7.0+ the location organization type is removed by default. When upgrading to DXP 7.0+, organizations that were categorized as a 'Location' lose this categorization during the upgrade process.  Environment...
Authorising 'Data Source' using https/http
legacy Troubleshooting
Issue When authorizing from analytics, observed an error which seems like the 'HTTPS' request is getting converted to 'HTTP'. Environment Liferay 7.2 Resolution The browser never makes a request, it's AC which...
Cannot create folders in Forms section
legacy
Issue I need to create folders to organize my Forms, as I do in Web Content and Documents and Media, but I can't find this option. Environment Liferay DXP 7.x Resolution This functionality does not exist yet in the...
Is it possible to leave alt text empty for a required image of a Web Content Structure?
legacy
Issue As a content creator, I would like to leave the alt text empty of an image which is set as required by the corresponding Web Content Structure. This would allow screen readers to skip reading the image...
Internet Explorer 11 appends the "zx=" parameter to the URL
legacy How To
Issue DXP administrators and users may notice a zx= parameter appended to the URL while navigating through the pages of the portal. For example: http://localhost:8080/web/guest/page2?zx=5ml8zs91pgxm Environment...
The Refresh CAPTCHA option does not work
legacy Troubleshooting
Issue The Refresh CAPTCHA button in the form seems to be disabled, it does not respond. Environment Liferay DXP 7.2 Fix Pack 6+ Resolution Please install Liferay DXP 7.2 Fix Pack 9+ Or request a Hotfix with...
Cannot provide non-admin roles access to view and manage Workflow Definitions
legacy
Issue I want to assign the permission to view and manage Workflow Definitions under Control Panel > Workflow > Process Builder to non-admin roles. However, when I try to add these permissions, I am unable to access and...
Unable to save Instance Settings modifications
legacy Troubleshooting
Issue When I make some configuration change in instance settings and click save, the page breaks (menus are gone) and the changes are not stored. In the logs I see a stacktrace is thrown, with parts like these:       ERROR...
After performing a security configuration, our users can no longer add Categories in Web Content
legacy
Issue After applying the workaround indicated in this Security Advisory LSV-545: Unauthenticated Remote code execution via JSONWS (CVE-2020-7961), every client-side web service call to the JSONWS-API is failing:...
Can I add custom permissions through resource-actions/default.xml in a Liferay JS widget generated by Liferay JS Generator?
legacy How To
Issue After generating a JS widget through the Liferay JS Generator, there won't be an apparent way to leverage custom permissions, like it's possible through the resource-actions/default.xml file in a...
After Reindexing, unable to view latest 'Web Content'
legacy Troubleshooting
Issue After reindexing, "The portal is currently reindexing" message has been seen on the portal and the latest web contents are not displaying on the portal pages. Environment Liferay 7.0 de-92 Resolution Obtain...
Same result counts from 'Portletpreferences Table'
legacy Troubleshooting
Issue Reverting the theme is not deleting the portlet settings. Steps to reproduce the issue after deployed custom 'Theme' consists of embedded 'Web Content'. Navigate to the home page Verify web content. Execute...
Media files published in the Media Gallery widget are not being tracked by Analytics Cloud
legacy
Issue Media files published using the Media Gallery Widget are not being tracked by the Analytics Cloud Environment Liferay DXP Analytics Cloud Resolution This is the intended behaviour. The widget Media...
SAML Authentication Issue: Message context was not authenticated
legacy Troubleshooting
Issue After enabling the SAML, when the user is trying to log in, authentication failed with the following message. ERROR [http-nio-8080-exec-36][BaseSamlStrutsAction:59]...
How can I manage custom portlet options on Content Pages?
legacy How To
Issue When deploying a custom portlet on a Widget page, several options will appear in the ellipsis menu: After placing the same portlet on a Content Page, those options will no longer appear. Environment Liferay...
Favicon not showing on legacy Microsoft Edge
legacy Troubleshooting
Issue Liferay DXP is running locally on http://localhost:8080 Liferay DXP favicon doesn't show up on Microsoft Edge legacy (EdgeHTML) v.18 or lower. Instead, a dummy favicon placeholder will be shown: On the same...
Define Permissions page crashes with a large number of groups on MS SQL Server
legacy Troubleshooting
Issue When a large number of Organizations are added in the portal (More than 200,000), the "Define Permission" screen breaks down and appears to be blank when clicked on Summary -> Control Panel -> General...
Adding custom Spell checker and Query suggestions for languages that do not have them by default
legacy How To
Issue You might want to enable the spell checking and suggestion feature in your 'Search Portlet' but the language you wish to use does not have them by default. Environment Liferay DXP 7.x Resolution Create a...
Guest User can't upload files in Forms
legacy
Issue Guest users should be able to upload files in the forms. Environment Liferay DXP 7.0 Liferay DXP 7.1 Liferay DXP 7.2 Liferay DXP 7.3 Resolution As of now, there is no out of the box feature where a Guest user can...
HTTP 500 error when logging in via Liferay App Screen
legacy Troubleshooting
Issue Users may occasionally be unable to authenticate in Liferay DXP with Liferay Screens for Android. The following errors might be observed in the web server logs: POST /c/portal/login HTTP/1.1" 500 And the...
How to programmatically get the list of calendar event invitees
legacy How To
Issue I want to get the list of users that accepted an invitation to an event (but programmatically, not by viewing the event on the UI) Environment DXP 7.2 Resolution - in the background, calendar events are called...
How to see the number of downloads for Documents and Media?
legacy How To
Issue In Liferay 6.1 and 6.2, if you opened a Document as and Admin, you had the information about the number of downloads. This is missing in DXP 7.0+ Environment Liferay DXP 7.0+ Resolution In DXP 7.0+, you can...
Message displayed when "Paste" operation is used in editing web content (CKEditor)
legacy Troubleshooting
This article has been machine translated from its original language for your convenience. Please use discretion as this translation may include some inaccuracies. If you encounter issues with the translation, please...
Web Content can be published by Staging even if Web Contents are deselected
legacy
Issue Steps to reproduce: 1) Create new web content and configure the content on a page. 2) Click on publish to live and switch to the advanced publication, select the page and scroll down and uncheck the web...
How can I change the editor used in the Knowledge Base app?
legacy How To
Issue How can portal administrators change the default editor of the Knowledge Base app installed in Lifray DXP? Environment Liferay DXP 7.0+ Resolution You can change the Knowledge Base's default editor from the...
Dev Studio 3.9.0 does not start up with macOS Big Sur
legacy Troubleshooting
Issue Due to an issue with the bundled version of Eclipse, Dev Studio 3.9.0 on macOS Big Sur fails to start up, showing an error message "Alert: Failed to create the Java Virtual Machine." Environment Dev Studio 3.9.0...
Ability to set default "Viewable by" permission for assets
legacy
Issue On a Site with only Public Pages, if I create an asset (such as Web Content or Documents and Media) the "Viewable by" permission is set to "Anyone (Guest)" by default. After creating a Private Page on the Site,...
Wiki FrontPage cannot be deleted or renamed
legacy How To
The page you are viewing has been machine translated for your convenience. As such, errors in translation are possible. Please refer to the original article for the most up-to-date version of this content HERE. Issue...
DNSName components must begin with a letter error while starting LDAP server in Apache DS
legacy Troubleshooting
Issue During the configuration of Apache DS I encountered an issue that resulted in an IOException that interfered with starting the LDAP server:...
Landing page redirection is not working after SAML configuration
legacy Troubleshooting
Issue Once the SAML is configured the Landing Page redirection is not redirecting to the desired page. Environment Liferay DXP 7.1 Resolution The pre and post-login actions (like DefaultLandingPage actions) are not...
Expand button not working in mobile view
legacy
Issue While clicking the Expand button of Document & Media in the Mobile, it is not working. Environment Liferay DXP 7.2 Resolution The Expand button is working on all screen size, however, the expand button does not...