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After upgrading from 7.4 u90/u91 to a newer version, some Content Pages throw errors and cannot be edited
legacy Troubleshooting
Issue After upgrading from 7.4 u90/u91 to a newer version, some Content Pages throw pop-up errors: "Your request failed to complete". If you try to edit those pages, an empty page is shown. In the browser console some errors appear: "Uncaught (in promise) Error: true" Environment...
Not able to set virtual host value for virtual instance: "Please enter a valid virtual host"
legacy Troubleshooting
Issue I want to set the virtual host on a virtual instance (Control Panel/Virtual Instances), but I cannot save it, I get error "Please enter a valid virtual host". This hostname is not set for any other virtual instance. Environment 7.2 Resolution One of the reasons this might happen is...
Unable to adjust the Mandatory status of a field after publishing the Object Definition
legacy How To
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue This article documents intended behavior where the Mandatory status of a field cannot be adjusted after publishing an Object...
"Specified key was too long" warnings when upgrading from 7.2 to 2023.q3.2
legacy Troubleshooting
Issue We are upgrading from 7.2 to 7.4 When running the upgrade tool, there is this WARN: WARN  [main][BaseDB:1468] (conn=697) Specified key was too long; max key length is 3072 bytes: create index IX_F365A086 on DDMTemplate (templateKey, ctCollectionId); Environment DXP 7.2 2023.q3.2...
Importing and Exporting Object entries
legacy How To
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue This article discusses how to export a copy of your Object entries, and import them into a new Object using the Import/Export Center...
URLs for Embedded Page type is not being encoded properly
legacy Troubleshooting
Issue The URL of Embedded Page type is not being encoding properly, with the & symbol becoming & instead. Environment DXP 7.4 U60 and higher Resolution This issue was introduced by LPS-171572 in DXP 7.4 U60 and was fixed by LPS-202245. If affected by this issue, please contact...
How can a non-admin user access the Content Dashboard
legacy How To
Issue I would like to create a non-admin user with permission to access the Content Dashboard. Environment Liferay DXP 7.4 Resolution To make the Content Dashboard accessible to a non-admin user, you will need to perform the following:   Open the main menu on the top right and go to  -->...
Clicking Back in Edit Mode leads to Error Page
legacy Troubleshooting
Issue When editing a content page in our environments, trying to exit using the back arrow leads to an Error page and a NullPointerException when rendering the page. On the url, the parameter ?segmentsExperienceId=0 can be seen appended at the end. Environment 7.3 U4 Resolution Update to...
Access-control-allow-origin CORS Header not honoring System setting Configuration
legacy
Issue When configuring CORS headers in System Settings we are seeing that access-control-allow-origin header doesn't always have the configured value. Environment Liferay DXP 7.4 Resolution According to the specification, if the request is valid for cors and it has a "Origin" header,...
Filter CAPTCHA words
legacy Troubleshooting
Issue We want to filter which words are being displayed on in Liferay Simple Captcha The DictionaryWordTextProducer is one of the Text Producers that Liferay’s SimpleCaptchaImpl is configured to use by default. This Text Producer effectively selects a random word from a word list. This...
A/B testing is not showing data in Analytics Cloud
legacy Troubleshooting
Issue We are currently running an A/B test. The entire team is hitting the page and we've noticed that no data has been flowing over to Analytics Cloud. Environment 7.4 DXP Analytics Cloud Resolution When individuals interact with a synced site and assets, it generates events, such as...
Page editor fails to render if a user who commented on the fragment is deleted
legacy Troubleshooting
Issue If a user posts a comment on a fragment and then the user is deactivated and consequently deleted afterwards, the fragment becomes unavailable for editing. Environment DXP 7.4 U75 Resolution The fix for this issue was added 7.4 U85 and can be requested to be included in a hotfix...
Client Extension fails to deploy when extension name is too long
legacy Troubleshooting
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue When naming a Client Extension, the extension will fail to deploy if the name is too long. For example, when the extension is named...
CI service's monitoring data is not visible in cloud console
legacy Troubleshooting
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue CI service is not showing any monitoring data after a certain date, post recent deployment on the Liferay PaaS environment...
Security Managers, Vul ID: V-222936 STIG 
legacy
Issue Vul ID: V-222936 STIG is flagged when Java Security Managers are not enabled. It states that "The Java Security Manager must be enabled." Environment  DXP 7.1 Resolution Liferay DXP does not currently support enabling a security manager, and there are currently no alternative...
Paragraph fragment doesn't display mapped text field's line breaks
legacy
Issue We created a structure with a text field and put multiple lines in the web content After that, we added a Paragraph fragment to a page and mapped the web content's text field to it, it displays the multiple-line text in a single line without line breaks Environment Liferay DXP 7.3+...
Web content's category is added in the page source
legacy
Issue When we add a category to a web content and view it, the page source contains the category's name as a meta element Is it intended? Environment Liferay DXP 7.0+ Resolution The behavior is intended, and the category should appear as metadata as it is a standard behavior for SEO...
Switch to Docker
legacy
Issue We just switched to a Docker setup and we would like to know if we need a new license or not.  Environment Liferay on Docker Resolution One license is for one instance only.  Additional Information There is a possibility to generate licences via Customer Portal. ( with Support...
Asset Publisher Template for the Web Content Display is unusable after deleting owner of the content
legacy
Issue After deleting a user from the portal, content created by it gets inaccessible if trying to edit with the specific user tag on Asset Publisher. Environment Liferay Portal 6.2+ Resolution Liferay does not recommend deleting users, especially the ones who have created content that...
Exception executing batch [java.sql.BatchUpdateException: data exception: string data, right truncation ; size limit: 75 table: COMMERCEVIRTUALORDERITEM column: URL]
legacy Troubleshooting
Issue Virtual Product URLs can contain only 75 characters Steps To Reproduce 1. Create a Minium 2. Money Order is enabled 3. Create a Virtual Product with a price 4. Into the URL, put something that contains more than 75 characters 5. Save 6. Start the checkout with that virtual product...
Need to check access logs from webserver in Liferay PaaS environment
legacy
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue User needs access to webserver's access logs to check which IPs have accessed their site. Environment Liferay DXP 7.3+ Resolution...
Allow more flexibility in setting up URLs
legacy
Issue Is there any availability of a friendly setup of URL when a display page template is used, by default the platform sets the "/w/" in the URL for all contents using display page templates, and personalization of this argument in the URL would enhance SEO and friendly URL....
Remote tax calculation option is displayed
legacy Troubleshooting
Issue The remote tax calculation option is displayed Steps to reproduce: Create a new Channel using Minium Open the Global Menu and Navigate to Commerce > Channel View the Tax Calculations section Expected Behavior: The user can view By Address and Fixed Tax Rate options. Observed...
Default permissions for a new page to avoid revealing page information
legacy
Issue It would be wonderful if default page permissions could be configured on a site level, and in addition, if guests do not have view permission for the page it would not appear in the sitemap even if the sitemap includes setting yes for the page. Environment Liferay DXP [all...
LCP Tool installation in a restricted environment
legacy Troubleshooting
Issue LCP tool does not get installed in a restricted environment as it needs to access internet and various sites to be installed and operated smoothly. Environment Liferay DXP 7.3+ Resolution Please whitelist *.liferay.cloud at the firewall end to make sure that LCP tool is installed...
Liferay deployment fails with Dynatrace errors in Liferay PaaS
legacy Troubleshooting
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue Deployment to Liferay fails with errors related to Dynatrace application. Environment Liferay DXP 7.4 Resolution This usually happens...
Image tab is not displaying
legacy Troubleshooting
Issue Steps to reproduce: 1. Start Liferay DXP 7.3. 2. Navigate to Design > Fragments. Create a fragment with the following HTML: <div data-lfr-background-image-id="background-image1"> </div> 3. Create a content page and add the fragment and select the editable to see the Image Source...
Unable to see Mapped Products table on the Product Detail page
legacy Troubleshooting
Issue Steps to reproduce: 1. Start Liferay DXP 7.4 2. Create a site using Minium site template. 3. Create a Diagram product. 4. Upload an image for the diagram.  5. Add pins to the diagram(add a pin of type ‘Not Linked to a Catalog’) 6. Navigate to Minium > Catalog > Diagram Product....
If Guest user submits a Form with an uploaded file, the email sent about Form submission does not show the file
legacy Troubleshooting
Issue Add a Liferay Form with an Upload field Enable Guest upload for the field Enable email sending for Form submission Submit the Form as Guest Result: The email is sent, but instead of the content of the file upload fields (e.g. the file names of the uploaded files), there is an error...
Error: "Name is null for locale" when trying to import a structure
legacy Troubleshooting
Issue Unable to import an structure with the following stack trace error: com.liferay.data.engine.rest.resource.exception.DataDefinitionValidationException$MustSetValidName: Name is null for locale catalán (España) If I attempt to import a structure with a default language different from...
Is it possible to remove the default domains *.lfr.cloud in Liferay PaaS?
legacy
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue In Liferay PaaS, is it possible to remove the default domains *.lfr.cloud? Environment Liferay PaaS Resolution There is no way to...
Why aren't all article versions shown in the index?
legacy Troubleshooting
Issue After making a full re-index the index results are not according to the number of article version entries in the database.  Environment Liferay DXP 7.2 Liferay DXP 7.3 Liferay DXP 7.4 Resolution 1.) Navigate to Instance Settings --> Web Content --> VIRTUAL INSTANCE SCOPE --> Web...
Can the same email address support multiple accounts created within Liferay?
legacy
Issue We allow our customers to use the same email address for multiple accounts. Is there a workaround available so that our customers can still have multiple accounts associated with the same email address?  Environment DXP 7.4 Resolution Liferay does not support the use of the same...
Liferay PaaS: Cannot add hotfix to the GitHub repository - Hotfix is larger than 100MB
legacy Troubleshooting
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue The hotfix is so large that it is cannot be added to GitHub repository from local Liferay environment. GitHub has 100MB limit and...
Vulnerability issues related to the EJS version in Fragments Toolkit
legacy Troubleshooting
Issue Vulnerability issues (ejs template injection vulnerability) were reported related to the EJS version inside the yarn.lock file while building fragments using the fragments toolkit. The EJS version is below 3.1.9 in many places in this yarn.lock file. Environment Liferay DXP 7.4...
How to hide untranslated articles and pages
legacy
Issue Is there an option to hide the articles, pages, and other content in particular languages? If the article does not contain a translation in the requested language, the user should be redirected to the main page in that particular language. Environment Liferay DXP [all versions] ...
Auto translation is not working using google cloud translation API
legacy Troubleshooting
Issue Steps to reproduce: 1. Enabling Google Cloud Translation requires an active account and a Google Cloud project with Cloud Translation API enabled. This project must also have a service account with a JSON account key. Check the official Google Cloud Translation documentation for...
Deleted category images references are showing in 'CPAttachementFileEntry' table
legacy Troubleshooting
Issue Steps to reproduce: 1. Start Liferay DXP 7.4 U83. 2. Navigate to Categories > Categorization 3. Create a vocabulary. 4. Inside vocabulary, create a category. 5. Now, edit this category > Navigate to Images > Upload an image > Publish. 6. Navigate to document & media and delete this...
Encountering NullPointerException while creating relationships using Oracle database
legacy Troubleshooting
Issue Steps to reproduce: 1. Configure Liferay DXP 7.4 with the Oracle database. 2. Navigate  Applications Menu > Control Panel > Objects. 3. Create a custom object. 4. Create a text field and mark the unique value option. 5. Publish. Actual Results: Error: Internal Server Error and...
Can you change the Content Ratings Widget/Page Ratings Widget's default "Star" selection when placed outside of a Collection Display?
legacy How To
Issue The Content Ratings/Page Ratings Widgets are alterable by changing the configurations in Site Settings > Social. When trying to change the configurations for a Content Ratings/Page Ratings Widget located outside of a Collection Display, it doesn't change the default "Star" to my...
Duplicate user errors when setting up a SAML Authentication to replace an existing Token-Based SSO
legacy Troubleshooting
Issue When trying to set up a SAML authentication to replace existing Token-Based SSO, there are errors that populate stating that the user and/or email address is already in use.  A user with company 1xxxx and email address test@liferay.com is already in use Updating the email address...
Can I integrate an additional Captcha Engine?
legacy
Issue Currently, Liferay offers 2 Captcha Engines out of the box: Simple Captcha and Google reCaptcha 2 We would like to use another Captcha service.   Environment Liferay DXP 7.4   Resolution At the moment it is not possible to integrate another Captcha Engine out of the box. There is...
Please select a tool from left menu
legacy Troubleshooting
Issue When we click on the search button on the management toolbar before the page is fully loaded causes an error: Please select a tool from left menu Environment Liferay DXP 7.4 Resolution The observed behavior is a known bug that has been addressed by: LPS-193661; however, it has been...
How to give permission to a specific user to use Fragments
legacy How To
Issue How to give permission to the specific authorized person to access and edit the specific fragments. Currently, the admin can edit and access the fragments. Environment Liferay DXP 7.3 Liferay DXP 7.4 Liferay DXP Q3.1 Liferay DXP Q3.2 Resolution Create a fragment, navigate to...
Users are taking time to load in the relationship tab
legacy Troubleshooting
Issue Facing issue while creating an object with a many-to-many relationship with the User object. While adding an entry of a particular object and trying to associate the User with that entry, the list of Users takes too much time to load or doesn't load when the User count is high....
Unable to view users assigned to a particular Site Role
legacy Troubleshooting
Issue Unable to view the "Users" tab or section to view the list of users assigned to the particular site role in order to verify & delete unwanted users. Steps: Navigate to Control Panel > Roles > Site Roles and here, no option to view/delete the assigned users to the site roles....
Workflow process builder source view is not laoding
legacy Troubleshooting
Issue Users are unable to see the process builder's source view when upgrading from update 40 to higher upgrades. Environment Liferay DXP 7.4 update 40+ Resolution The observed behavior is only noticeable if the web server is configured in front of DXP in update 40+. However, this has...
Users cannot edit some fields when using Firefox 119.
legacy Troubleshooting
Issue It has been noted that when using Firefox 119 users cannot edit some fields in certain widgets, affected Widgets included: calendars, categories, and blogs. Environment DXP 7.3 Resolution Updating to Firefox 119.0.1. fixes this issue., content:...
The user can no longer edit and add new web content after enabling the local staging
legacy Troubleshooting
Issue When staging is enabled, the user with the web content editor role will be unable to add or edit any web content in the staging environment.  Steps to reproduce: Create a site On-site configuration enables Manual Membership Management Created 2-3 web content. Create 'Site Role' →...
Disable Commerce Modules
legacy How To
Issue Some users don't need a commerce application in DXP 7.4 and would like to disable it. Environment Liferay DXP 2023.Q3.1 Liferay DXP 2023.Q3.2 Resolution The blacklisting of commerce modules works properly until DXP-7.4-update-92 but not on Quarterly Releases, since the Liferay DXP...
Compatibility for OpenOffice v4.1.13
legacy
Issue Is Liferay DXP 7.4 compatible with v4.1.13, as in the compatibility matrix only v4.1.11 is mentioned? (Required for upgrading OpenOffice from v4.1.11 to v4.1.13, for security compliance reasons.) Environment Liferay DXP Resolution Minor versions are included implicitly, and the...
Malware detected in Liferay Bundle - eicar.jpg
legacy
Issue We were notified of a possible malware infection. The location is my extracted source code of a Liferay DXP bundle. The file in question is eicar.jpg Environment Liferay DXP 7.4 Resolution EICAR files can be used to verify antivirus integration, and to see if the AV correctly picks...
Unable to add new language in Liferay DXP
legacy Troubleshooting
Issue Set the new locale language from the available language to the current language. The below error appears on the UI. Steps to reproduce: Add the new language to Web.xml by navigating to[LIFERAY_HOME]/tomcat<version>/webapps/ROOT/WEB-INF/ under <web-resource-name> in web.xml file....
The Liferay is vulnerable to the CVE-2023-4863?
legacy
Issue How can I mitigate vulnerability with CVE-2023-4863 regarding Liferay DXP? Environment All environments. Resolution Liferay does not use the libwebp library, so are not vulnerable to CVE-2023-4863.  Additional Information CVE-2023-4863, content:...
Is Liferay vulnerable to CVE-2023-33946
legacy Troubleshooting
Issue I would like to know if Liferay is vulnerable to CVE-2023-33946? Environment Liferay DXP 7.4 U1-U48 Resolution Yes, the Liferay is vulnerable to this CVE, the resolution is update to Liferay 7.4 U49 (or higher) Or create a hotfix with the following LSV-1154 Additional Information...
After changing password on Tivoli's LDAP server, users can't login for up to 20 minutes
legacy Troubleshooting
Issue On Liferay DXP (any version) connected to an IBM Tivoli Directory Server via LDAP, the users cannot login to the portal immediately after changing their password or any attribute on said LDAP. The users can resume logging in with no errors after 1 to 20 minutes with no further...
If I edit an already translated web content, the modifications are not reflected in the setted translations
legacy
Issue We set a default language in the Instance settings i.e catalán (España) and create a site with the default language: catalán (España) & available languages catalán (España) + español (España) We create a web content, if we change the language selector, we can see that the content...
HTTP/2 protocol in Liferay Cloud
legacy
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue Does Liferay Cloud support HTTP/2? Environment Liferay PaaS Resolution Liferay Cloud supports HTTP/2. It is enabled by default in all...
What does "Deprecate the Staging relationship modules" mean?
legacy
Issue I found that the Liferay DXP 7.4 Update 86 - Releae Notes have the following statement: Deprecate the Staging relationship modules Does this mean that the Staging functionality has been deprecated? Environment Liferay DXP 7.4 Liferay Quarterly Release 2023.Q3 Resolution Staging was...
Uncaught (in promise) SyntaxError When Creating a New Website
legacy Troubleshooting
Issue When try to create a new website from Control Panel > Websites, I can't create a new website. I don't get any error messages in Liferay logs, but in the Browser Console, the following error message appears: Uncaught (in promise) SyntaxError: Unexpected token '<', …" <!DOCTYPE "......

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