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Unable to configure the Web Content custom template key value in place of autogenerated template key
legacy Troubleshooting
Issue Unable to configure the Web Content custom template key value in place of autogenerated template key. Environment Liferay 7.3 Resolution For Web Content, toggle the setting in Control Panel - System Settings - Web Content - Administration - Autogenerate Structure Key and...
SSLHandshakeException handshake_failure after updating Liferay Workspace
legacy Troubleshooting
Issue SSLHandshakeException handshake_failure is thrown after updating the Liferay Workspace version, as shown below: javax.net.ssl.SSLHandshakeException: Received fatal alert: handshake_failure at java.base/sun.security.ssl.Alert.createSSLException(Alert.java:128) at...
"Error on rename of" tables during upgrade when using Windows 10 and MySQL
legacy Troubleshooting
Issue When performing a Liferay upgrade, the process stops and you find the following error in the log: 2021-05-06 08:49:36.319 INFO [main][UpgradeProcess:115] Failed upgrade process com.liferay.portal.upgrade.UpgradeProcess_7_0_0 in 33771 ms...
Unable to add new web content folder when characters blacklist is empty
legacy Troubleshooting
Issue When the Characters Blacklist is empty in either of these locations: Control Panel>Configuration>Instance Settings>Web Content Control Panel>Configuration>System Settings>Web Content>Virtual Instance Scope>Web Content Adding a new Web Content Folder will result in the following...
Uploaded documents are not visible on a different machine
legacy
Issue Configure common database for two Liferay servers. Now, whenever try to upload an image on one server then the same image is not getting visible on another server even though the right URL path has been set on web content.  Environment Liferay DXP 7.2  Resolution Having two (or...
How to implement Accelerated Mobile Pages (AMP) in Liferay?
legacy
Issue How to implement Accelerated Mobile Pages (AMP) in Liferay?  Environment Liferay DXP 7.2 Resolution Accelerated Mobile Pages are not supported in Liferay as of now. However, there is already a feature request in place which have aligned with roadmap status. This feature may get...
Form Storage Adapter is not visible in the form storage type dropdown.
legacy Troubleshooting
Issue Post deploying the form storage adapter module it's not visible in the form storage type dropdown. Environment Liferay DXP 7.3 Resolution While creating form storage adapter "ddm.storage.adapter.type" value should be JSON in the reference section. Example: @Reference(target =...
Using LMDD with Browser Mobile Emulators
legacy Troubleshooting
Issue I'm seeing that the LMDD does not always properly detect a mobile device if I'm using a browser mobile emulator.  In this example, the LMDD app was set up to display mobile device information using the Device Recognition API. The device information is not changing after toggling...
Cleaning Data in Embedded Elasticsearch 7
legacy Troubleshooting
Issue When starting up Liferay DXP 7.3 with a clean database, I'm encountering a Red Health status for my embedded Elasticsearch server: 2021-04-08 18:27:44.067 ERROR [main][ElasticsearchEngineConfigurator:93] bundle com.liferay.portal.search.elasticsearch7.impl:5.0.17...
Is it possible to modify only a single instance of a service?
legacy
Issue I have multiple instances running of the same service. Is it possible to deploy changes (different configuration or jar files) to just one of the containers instead of applying them to all instances? Environment Liferay Cloud Resolution Unfortunately it is not recommended to do so....
Content can not be updated: The MySQL server is running with the --read-only option
legacy Troubleshooting
Issue Any kind of update transactions do not work and users are not able to create/update web content, files, etc, in the portal. There are several errors in the Liferay Service's log about java.sql.SQLException: The MySQL server is running with the --read-only option so it cannot...
How to change the logo for Application Menu?
legacy How To
Issue How to change the logo for Application Menu? Environment Liferay DXP 7.3 Resolution The logo for Application Menu can be changed according to the following steps. Stop the server. Place the new log into [LIFERAY_HOME]/tomcat-9.0.40/webapps/ROOT/WEB-INF/classes/ folder, for example,...
FreeHTML - shows text undefined when clicking on it's preview
legacy Troubleshooting
Issue Steps to reproduce: Create a content page and drag the Free HTML component on it from the default fragments list. Edit some text Then click in the preview on the right. It will show text undefined. Again making some changes of removing some text it resets back to normal....
When granting the "View" permission only for "Forms" and "Documents and Media" to a Role, the Users with this Role is able to see the "Add" button and can add assets in "Forms" and "Documents and Media"
legacy
Issue When granting the "View" permission only (as below) for "Forms" and "Documents and Media" to a Role, the Users with this Role is able to see the "Add" button and can add things in "Forms" and "Documents and Media" Forms Asset Library Settings > Asset Library Entry: View Site and...
Commerce - Users with membership to the same account cannot view each other's orders
legacy Troubleshooting
Issue I can't view an order made by another member of the same account Sample scenario: ---------------------------------------------- Setup 1 Minium Site (Title: MiniumABC) 1 Account (Title: AccountABC) 2 Users (User A) + (User B) - both users have MiniumABC membership - both users have...
Cannot publish or import site (due to missing references) when asset publisher shows displays from another site
legacy Troubleshooting
Issue An asset publisher in a site A can be configured to show assets from site A itself and from other sites (B, C, ...).  If such a site A is then exported and imported to a site in another environment, or published to remote live, it might fail due to missing references in the target...
Admin is not able to see any user in droplist to whom the task can be assigned
legacy Troubleshooting
Issue After applying a 'Single Approval Workflow' on web content. The admin user is not able to assign any task to any other user as the droplist becomes disabled. Environment Liferay DXP 7.2  Resolution A 'Regular Role' needs to be assigned for every user to see their name in the...
How do I add Captcha in Sign in Portlet?
legacy
Issue I would like to add Captcha in Sign in Portlet, as I can do in Create Account and Forgot Password options. Environment DXP 7.3 Resolution Unfortunately, there is no out-of-the-box feature to enable Captcha validation in the Sign in Portlet in the current version of Liferay....
I cannot upload images on Web Content larger than 50kb
legacy Troubleshooting
Issue After uploading a small image greater than 50kb in the Featured Image of a Web Content, it does not allow to publish the changes, the following message is displayed: Error: Please enter a small image with a valid file size no larger than 50 KB. Environment Liferay DXP 7.2...
Liferay Digital Experience Platform Readme
legacy
Thank you for choosing an Enterprise Subscription to Liferay Digital Experience Platform (DXP). Liferay DXP allows you to create and connect personalized digital experiences across web, mobile, and connected devices. Liferay Digital Experience Platform provides a dynamic module ecosystem...
The source code format is misaligned in the AlloyEditor
legacy Troubleshooting
Issue When updating the DXP 7.1 instance patch level from de-17 to de-20, the code view shows the misaligned format of the tags in the editor of the web content. To format it again, every time while editing the code, manual effort is required. Environment Liferay DXP 7.1 Resolution It's...
Adaptive Media does not show errors in logs
legacy Troubleshooting
Issue Adaptive Media cannot process some images, but the only info about these errors is found in the UI alone, as shown in the image below. No related errors can be found in the logs. Environment Liferay DXP 7.0+. Resolution Some logs must be enabled to get more specific information...
Broken Document Links in Search Results
legacy Troubleshooting
Issue Clicking on a link to a document in Search Results leads to a /null page and error: Environment Liferay DXP 7.0 Liferay DXP 7.1 Resolution This behavior is reported and fixed in LPS-93120. The fix has been released in DXP 7.1 Fix Pack 16 and DXP 7.0 Fix Pack 100. If you are on DXP...
How to Setup HTTPS on Tomcat for Liferay Portal 6.2 and DXP 7.0
legacy How To
Liferay Support does not recommend or endorse specific third-party products over others. Liferay is not responsible for any instructions herein or referenced regarding these products. Any implementation of these principles is the responsibility of the subscriber. This article will...
Sorting using localizable and indexable fields from structure is not working
legacy Troubleshooting
Issue When trying to get a search result, sorted by some localizable and indexable fields defined in a structure, the configured Sort widget does not work properly. The issue can be reproduced with these steps: Configure a site with two locales. For example, Spanish (default) and...
Facing issues with the workflow powered application
legacy Troubleshooting
Issue When trying to create a workflow-powered app, It's changing the app version which is as expected but when clicking the app again to modify or edit anything then the 'NullPointerExceptions' in the Liferay console can be observed and received a UI error message. Hence, unable to...
How to modify the web.server.display.node and company.security.strangers.verify properties in a Liferay PaaS environment
Issue After updating our Liferay PaaS service version to v4.1.0+, our team noticed that the -uat environment now has the instance's node information displayed in the footer of Liferay pages. We tried to set web.server.display.node=false within our portal-ext.properties file, but it...
Is it possible to fill a form field using a URL parameter?
legacy
Issue I would like to have a predefined value for a field in a Liferay form. Is it possible to pass this predefined value using a URL query parameter? Environment Liferay DXP 7.0 or higher. Resolution Passing a predefined value to a form field is not a functionality available in Liferay...
Custom module created from form-field template not working as expected
legacy Troubleshooting
Issue I created a custom form field using the form-field template in Developer Studio, but when I deploy the module, the form field is not working as expected. The form field does not render and the form never successfully saves. Environment Liferay DXP 7.2 GA1 to Fix Pack 3 Resolution...
Site Admin can't access Fragments page if Global fragments exist in the portal
legacy Troubleshooting
Issue After adding fragments in the Global site, site administrators are encountering a Fragments is temporarily unavailable error when attempting to access the Fragments under Site Administration. Environment DXP 7.2+ Resolution This behavior is reported in and fixed by LPS-129262....
Blocking IPs in Liferay Cloud
legacy How To
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue You do not want a specific IP (or a range of IP addresses) to access your websites in Liferay Cloud. Environment Liferay PaaS...
WARNING "filterNormalizeUri received bad value" when working with blog entries
legacy Troubleshooting
Issue The following WARNING is obtained when editing/listing blog entries: WARNING [http-nio-8080-exec-7] com.google.template.soy.shared.restricted.Sanitizers.filterNormalizeUri |filterNormalizeUri received bad value 'javascript:Liferay.Sharing.share(36707, 38917, 'Share...
Why the error "java.lang.IllegalArgumentException: none of the ciphers........are supported by this JVM" is thrown in the logs
legacy Troubleshooting
Issue What is the reason behind the following error which is thrown in the logs? [server.startup : 2][com_liferay_portal_search:103] [com.liferay.portal.search.internal.SearchEngineHelperImpl(549)] The addSearchEngineConfigurator method has thrown an exception java.lang.RuntimeException:...
On the Geo-location, all uploaded documents for a single location should be visible by clicking upon the marked pointer
legacy
Issue When we upload more than one document for a single location and try to see all uploaded documents by clicking on the marked pointer in the map only one document will be visible. Environment Liferay DXP 7.2 Resolution Please note: The following information involves customizations or...
The purpose of the "Skip to Content" button
legacy
Issue If a user presses the Tab key when the URL is highlighted, a "Skip to Content" button appears. Selecting this button with your mouse does not appear to do anything. Environment Liferay DXP 7.0 Liferay DXP 7.1 Liferay DXP 7.2 Liferay DXP 7.3 Resolution The Skip to Content button was...
Where can I find the source code of Liferay Connector to Elasticsearch 6 plugin?
legacy How To
Issue Where can I find the source code of Liferay Connector to Elasticsearch plugin? For example Liferay Connector to Elasticsearch 6 and: com.liferay.portal.search.elasticsearch6.api-2.1.6.jar com.liferay.portal.search.elasticsearch6.impl-2.0.71.jar...
Liferay Screens on Liferay DXP 7.2 and latest Google announcement about Android API level 30 support
legacy
Issue As per https://developer.android.com/distribute/best-practices/develop/target-sdk#pre11, Google notified that By August 2021, new apps must target at least Android 11 (API level 30). By November 2021, all apps that are being updated must target at least Android 11 (API level 30)....
Wrong word breaking in forms page titles
legacy Troubleshooting
Issue If the text in the form page title is too long, the text wrapping cut words at any character. Environment Liferay DXP 7.0 with fix-pack de-98-7010 or older. Resolution Request a hotfix with the LPS-73685. This behavior was fixed in Liferay DXP 7.1.    , content:...
Wrong word breaking in forms description
legacy Troubleshooting
Issue If the description of the form is greater than the text width, the line must be broken and the text afterwards is not wrapped correctly. Environment Liferay DXP 7.0 with fix-pack de-98-7010 or older.  Resolution Request a hotfix with the LPS-70002. This behavior was fixed in...
The liferay service can't connect to database after upgrading service image
legacy Troubleshooting
Issue After upgrading the liferay service image to version 4.0.4 or higher, Liferay DXP can no longer connect to the database service, showing errors when trying to connect to the database with the following "Caused by" clause below: Caused by: java.net.UnknownHostException:...
Can edit option from content approval be removed or disabled ?
legacy Troubleshooting
Issue The workflow has been enabled for web content. For that, one site role has been created that can approve or reject it. But while approver assigns it to themself, they will get edit option also and from the permission perspective only view permission has been assigned for the...
Can not install a hotfix in DXP 7.3 with fixpack dxp-1
legacy Troubleshooting
Issue Can not install a hotfix built for Liferay DXP 7.3 with baseline dxp-1. Patching tool shows a warning message about missing fixes Environment Liferay DXP 7.3 with dxp-1 Resolution Please use the parameter -force: ./patching-tool.sh install -force or patching-tool install force  ...
Post deployment of SAML plugin the SAML Admin page is blank
legacy Troubleshooting
Issue After deploying the SAML plugin in the Liferay instance, the SAML admin page displayed blank. Below Stack trace occurs in the log at the time of performing the above actions. 2021-03-23 19:14:22.610 WARN [ajp-nio-8009-exec-5][PortalImpl:1030] Redirect...
Can I create unidirectional asset links?
legacy
Issue In Liferay, when I configure Related Resources of a specific asset, I see that the asset links are bidirectional (two-way) by default. For example, if 'Web Content A' is published with 'Web Content B' as a related resource, 'Web Content B' also has 'Web Content A' listed as a...
Guest user can not upload file in a form within the Forms widget
legacy Troubleshooting
Issue If you have a Form with an upload field set to allow Guest users to upload files, it works fine by using the Form link. However, if you display this Form through the Form widget, a guest user can not upload a file. Environment Liferay DXP 7.3 with dxp-1 or higher Resolution Please...
How to install a different version of Patching Tool?
legacy How To
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue Sometimes you need a different version of Patching Tool in order to install a specific hotfix. Environment Liferay SaaS Resolution...
Page getting deleted after disabling Remote Live Staging
legacy Troubleshooting
Issue Page is getting deleted after disabling 'Remote-Live Staging'. Reproduction Steps: 1. Setup 2 Liferay environments, one for staging and one for live. 2. Create a page in the staging environment and add some content to it. 3. Configure staging. 4. No need for Staging Publish. 5....
Special characters are escaped in instance names
legacy Troubleshooting
Issue After changing the instance name to have a special character (e.g. "Liferay's Portal"), I see that the special character is escaped when the instance name is rendered in the Control Panel menu (e.g. "Liferay\'s Portal"). Environment DXP 7.3 Resolution This behavior is reported and...
Fragment IDs get changed in upgrade to DXP 7.3
legacy Troubleshooting
Issue After upgrading to DXP 7.3, the fragment-id values of fragments on Content Pages get changed. This can cause issues as customization that apply to specific fragment-ids will no longer work after the upgrade.  Environment Upgrade to DXP 7.3 Resolution This behavior is reported in...
Forms Guest view permission problem with Staging
legacy Troubleshooting
Issue On a Live Site as a guest user, it is unable to see a Form that was presented on a page. Permissions seem to be set on the Staging site properly, and the same Guest User is able to access the Form on the Staging site. Environment Liferay DXP 7.0 with Staging enabled   Resolution If...
Fields Group is not properly hidden by Form Rules
legacy Troubleshooting
Issue Even if all the fields nested in a Fields Group are hidden by Form Rules, users can see the Fields Group Title and the icon to duplicate the Fields Group (if the Fields Group is set to be repeatable). Environment Liferay DXP 7.3 Resolution This behavior is addressed by LPS-127929....
Hiding an entire Fields Group through Form Rules
legacy How To
Issue I want to be able to hide an entire Fields Group until made visible through Form Rules. Environment DXP 7.3 Resolution In order to hide an entire fields group, you'll need to create individual rules to hide each field within the field group until made visible by a certain...
Why Are Unrelated Pages Appearing In My Page Searches?
legacy
Issue When I search pages through the page tree, seemingly unrelated pages will sometimes show up in my search results. Environment DXP 7.0 DXP 7.1 DXP 7.2 DXP 7.3 Resolution One reason for seemingly unrelated pages showing up in a search is that the page author is taken into account...
Certain portlets have aria-autocomplete attributes
legacy
Issue While inspecting the DOM for certain portlets (Page Comments, Blogs, etc ...) deployed on DXP pages, users may notice the below aria attributes: aria-autocomplete="list" aria-expanded="false" aria-owns="yui_patched_v3_18_1_1_1616595356184_5727" Even if the element will not be of...
Patching Tool 3 "info" Command showing multiple patches as "Will be Installed"
legacy Troubleshooting
Issue Patching Tool 3 info command shows multiple patches as "will be installed" Environment Patching Tool 3 Resolution Keep only the needed patches in the Patches folder For Example: If you have DXP-1 and hotfix-2 installed.  If you receive new hotfix-3, it should be the only hotfix...
Patching Tool 3 selects older patch in the patches folder to Install
legacy Troubleshooting
Issue Patching Tool 3 selects older patch instead of the newest/latest in the patches folder to install I have more than one hotfix in the patches folder, and Patching Tool 3 selects the older one to install Environment Patching Tool 3 Resolution Keep only the needed patches in the...
Restrict guest users from accessing login page when attempting to access a protected page or resource
legacy How To
Issue By default, guest users are prompted to the login page when they are attempting to hit a url or access a resource that is protected and not available to guest users. I do not want guest users to be redirected to the login page.  Environment Liferay Portal  Liferay DXP Resolution...
'Failed to run platform init' error when installing Developer Studio
legacy Troubleshooting
Issue When running the Dev Studio Installer, I encountered an error that looks like the following: Problem running post-install step. Installation may not complete correctly Error running C:/Program Files/Java/jdk1.8.0_51/bin/java.exe-jar "C:/Program Files (x86)\LDS Test...
Liferay Gradle plugin is not compatible with gradle 6.0+
legacy Troubleshooting
Issue When building a service using Service Builder, I encounter the following error: A problem occurred configuring project ':modules:test:test-api'. > Failed to apply plugin class 'com.liferay.gradle.plugins.node.NodePlugin'. > Could not create plugin of type 'NodePlugin'. > Could not...
DXP 7.3 Patching Source Code [Functionality Change]
legacy How To
Issue Can I patch DXP 7.3 in source mode? Where can I access DXP 7.3 fix pack and hotfix source code? Environment DXP 7.3 Resolution In an effort to improve the delivery of Liferay patches, we've now removed the source code from patch files. Prior to DXP 7.3, fix packs and hotfixes have...

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