Custom event data sent to Analytics Cloud is not shown on the UI
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Issue
- Custom event data is sent to Analytics Cloud using Javascript code. When I view the custom events in the workspace, I cannot see them.
- There is no response in the console tab either.
Resolution
- Please check your code if it fits our documentation: Tracking Events
- Please check if all the IDs are correct.
- If the IDs are correct, then Analytics Cloud is still processing the requests that were made when the event analysis page was viewed.
When Analytics is under a heavier load, some metrics may not update right away because other metrics are queued up to be processed first. Please wait for a while and check back in a few hours or the next day. If the events are still not appearing, please open a ticket to us to investigate your use case.
- When a custom event is sent on your site, no response should be displayed on the console tab, please try to observe the system response in the network tab instead. It can be observed that the event was launched and the custom event data as well.
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