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As an Administrator, I cannot add or modify a Workflow in a non-default Virtual Instance

Issue I go to: Control Panel → Configuration → Virtual Instances I create a new Virtual Instance I log in to the new instance I go to: Control Panel → Workflow I try to modify the Single Approver workflow or add a new workflow Result: In Portal 6.2 and DXP 7.2, you have no option to add...

If I use local data providers in my forms, they do not appear for Guest users

legacy Troubleshooting

Issue I go to Control Panel > Configuration > System Settings > Data Providers (under Content & Data), and enable Access Local Network I go to Forms and add a Data Provider according to this article: Data Providers I create a Form with a 'Select from List' field I set the field to use...

Unable to Publish Content if there are Missing Page Links - DXP 7.0+

Issue When I disable "Validate Layout References" I receive an error. Environment Liferay DXP 7.0 + Resolution If you would like to maintain relative links or allow the validator to ignore the missing file entries, then you can perform the following steps: In Liferay DXP 7.1 + Navigate...

Is the Email Notification for a Form Submission Editable?

legacy

Issue Can the email notification that is sent for new form submissions be edited? Additionally, when a form is submitted with uploaded file(s), can the email notification be configured to include those files as attachments to the email? Affected Versions Liferay DXP 7.0+ Resolution Form...

Setting up a multi-stage staging environment

legacy How To

Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. Issue Is it possible to set up a staging configuration like DEV → UAT → PROD?...

Not able to search document with Title after Applying Workflow

legacy Troubleshooting

Issue After applying workflow in the Web Content, try to search the same content in "My Workflow Tasks". The search shows no result. Environment Liferay DXP 7.0 Liferay DXP 7.1 Liferay DXP 7.2 Resolution The observed behavior is a known issue and is fixed For Liferay DXP 7.0...

Not able to create workflow for two level Approver

legacy Troubleshooting

Issue While creating a Workflow from Kaleo Designer for two-level Approver and while saving the below error is thrown. "An error occurred in the workflow engine". Environment Liferay DXP 7.0 Resolution The observed behavior is a known issue and is fixed in liferay-fix-pack-de-82 and...

How do I add a subject to workflow email notifications?

legacy How To

Issue When I set up a workflow for an asset (e.g.: Single Approver workflow for Web Content Articles) and I create a new Web Content Article, the approver receives an email notification but the email has no subject. Environment Liferay DXP 7.0+ Resolution In order to add a subject to the...

Can I copy my current site to the new instance?

legacy How To

This article has been machine translated from its original language for your convenience. Please use discretion as this translation may include some inaccuracies. If you encounter issues with the translation, please use the feedback button to let us know. Issue Is it possible to copy the...

Forms are not set to be published by default

legacy Troubleshooting

Issue When enabling staging to remote live, Forms are not enabled to be published by default. Environment Liferay DXP 7.0 Resolution When setting up Remote Live Staging (or editing the Staging Configurations if it has been already enabled), enable Forms as a staged content to be...

Applying Workflow on Content Pages

legacy

Issue As an administrator, I would like to apply the workflow feature on content pages. Environment Liferay DXP 7.1 Liferay DXP 7.2 Resolution The feature of workflow is not applicable to content pages, as being a limitation of the product. The actual behavior may look like it is...

"Access denied" error when activating remote staging

legacy Troubleshooting

Issue The steps described in the article "enabling remote live staging" have been followed but, when trying to activate remote staging, the following error is shown in the log: com.liferay.portal.kernel.exception.SystemException: com.liferay.portal.kernel.exception.SystemException:...

Users unable to see scheduled content

legacy Troubleshooting

Issue Why doesn't my 'Scheduled' content appear for other users? Scenario: 1. 'Approved' and 'Scheduled 'content created by User A (below) 2. User B is logged in and only sees the 'Approved' content (below) Environment DXP 7.2 DXP 7.1 Resolution Use the Filter and Order drop-down...

Why can't I see my created Application Display Templates for widgets in a staged site?

legacy Troubleshooting

Issue In a staged site, after adding a new Application Display Template for a widget, the same will not be visible in the ADT's list for that widget itself Environment Liferay DXP 7.0+ Resolution Application Display Templates have to be staged at the moment of activating staging on that...

How can I export/import my form's Element Sets?

legacy How To

Issue We are not able to export/import Form Element Sets. Environment Liferay DXP 7.1+ Resolution The idea is to create a template form with only Element Sets. You can import the form, duplicate it and start the creation of a new form using the template. 1. Create an Element Set 2....

/tmp directory is getting filled while bulk staging publish or lar export

legacy Troubleshooting

Issue When using JBoss as Application Server, /tmp directory is getting filled while bulk staging publishes or LAR export. If there is size limitation on /tmp directory, this may affect Staging publish or LAR export. Environment Liferay DXP JBoss EAP 7.0 Resolution NOTE: Liferay...

ModelListener for DDMFormInstanceRecord throws No form instance record versions found for form instance ID

legacy Troubleshooting

Issue When we create a onAfterCreate ModelListener on a DDMFormInstanceRecord, we're not able to get the form field values of the latest record. The method DDMFormInstanceRecord.getDDMFormValues() always returns the following error when trying to get the values of the most recent...

Page Order difference in Staging and Live Server

legacy Troubleshooting

Issue The page order in the staging server is different from the live server. Environment Liferay DXP 7.0, Liferay DXP 7.1 Resolution In Publish configuration page, select all pages including child page and publish. , content:...

Unable to Submit Form through IE.

legacy Troubleshooting

Issue When submitting the form from IE browser the below error is received "The selected form no longer exists." Environment Liferay DXP 7.0 Resolution The observed behavior is a known issue and fixed in liferay-fix-pack-de-60 and above. Installing Fix Packs and Hotfixes on Liferay...

How to simulate a remote staging environment with one portal

legacy How To

Issue To simulate a staging environment with just one portal instance. Environment Portal 6.2 DXP 7.0 DXP 7.1 DXP 7.2 DXP 7.3 Resolution Just need to configure in the remote staging configuration page, the site id of that you want to be as remote site. It could be even from the same...

How can I create custom form rules?

legacy

Issue I would like to create a custom rule for our forms Could you please suggest if rules can be created by custom development? Could not find any article related to that. Apparently there is some API for doing this In Liferay DXP 7.1 Datasheet, Under Forms and Workflows --> Conditional...

Published web contents are not visible to users - DXP 7.1 - 7.4

Issue I cannot see web contents as a guest user, they are not visible in the Web Content Display or Asset Publisher Environment Liferay DXP 7.1 Liferay DXP 7.2 Liferay DXP 7.3 Liferay DXP 7.4 Resolution The web contents and the web content folder they are in must have the "VIEW"...

How can I configure or customize the look and content of email notifications sent after a form entry has been submitted?

legacy How To

Issue I am using Liferay Forms' native email notification I would like to change the content and appearance of this email. Image: Liferay native email notification Environment Liferay DXP 7.0+ Resolution Currently, there's an open feature request for allowing easier customization of...

Cannot import .LAR due to missing languages

legacy Troubleshooting

Issue User cannot import .LAR files due to missing languages. A warning message is displayed with the list of missing languages: Environment Liferay Portal 6.2 Liferay DXP 7.0 Liferay DXP 7.1 Liferay DXP 7.2 Resolution Go to Control Panel -> Configuration -> Instance Settings ->...

Due to missing references .LAR files cannot be imported

legacy Troubleshooting

Issue User cannot import .LAR files due to missing references: Environment Liferay Portal 6.2 Liferay DXP 7.0 Liferay DXP 7.1 Liferay DXP 7.2 Liferay DXP 7.3 Resolution In order to import a .LAR file that uses metadata from multiple sites, the list of data displayed after the initial...

Assigning View Permission to any role is taking longer time due to Liferay Sync

legacy Troubleshooting

Issue Steps to Reproduce 1. Extracted a clean DXP SP6 2. Created Site 'A' having Document and Media Portlet. 3. Created a folder called 'Sample' in Document and Media Portlet. 4. Uploaded around 10000 documents in the Sample folder. (you can use Dummy Data Factory plugin to create 10000...

Automatic deletion of Forms data

legacy

Issue Is there any out of the box option to schedule data deletion for records after a specific time? For example, we want to delete data which is in the system for more than 2 years for all tables in order to comply with some GDPR regulations. Environment DXP 7.0 DXP 7.1 DXP 7.2 DXP...

Using '<' character in a option of the 'select from list' field broke the JS of the form

legacy Troubleshooting

Issue Step to reproduce : Go to Content > Forms Add a new Form Add a Select from List field Add an option using the character "<" (example: <test) Enable Allow Multiple Selection Publish Form or Save Form Expected result : The form is saved and we can still edit it Actual result : It's...

Exporting a form exports items that do not already exist

legacy

Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. Issue After creating a form with item A, item B, and item C and entering some...

When web content is reverted to a previous version in a staging environment, the update is not reflected when published to the production environment in "detailed publish mode".

legacy Troubleshooting

Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. Issue Staging environment is used When web content is reverted to a previous...

Why are the 'Site Variations' not working properly?

legacy

Issue Page variations in Staging do not save distinct versions when edited, instead, edits populate across all variations. Steps to reproduce 1. Start with a clean instance of Liferay 7.2 fix pack 9 2. In Site Administration > Publishing > Staging, enable Local Live Staging, check the...

NoSuchInstanceFormException

legacy Troubleshooting

Issue The exception "NoSuchInstanceFormException: No DDMFormInstance exists with the primary key 0" triggers continuously even every minute. Environment Liferay DXP 7.1 Resolution This error may happen when Liferay attempts to add a form entry to a non-existing form (or at least the form...

Form Fields disabled

legacy Troubleshooting

Issue In a form, fields are disabled when filling it. While inspecting the same, it shows a 404 error status in the browser console. Also, the form is working perfectly for some users but not for all users. Environment Liferay DXP 7.2 Resolution This may occur because of the Network...

Is it safe to delete the standard automatically generated roles?

legacy

Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. Issue Liferay automatically generates several roles as standard roles Portal...

Changes not reflected on Web content articles after importing LAR

legacy

Issue Web content article do not get updated to the version in LAR, but rather stays on their upgraded version even after importing the LAR. Steps to reproduce- Go to Global Site. Go to Content and Data --> Web Content Create a Structure and Template. Create a web content with that...

Not able to create custom form field

legacy Troubleshooting

Issue While trying to create a custom form field using Liferay Developer Studio 3.8.1. LDS shows an error "Specified Liferay version is invalid. Must be in range [7.0.0,7.2.0)" Environment Liferay DXP 7.2 Resolution The issue will be fixed in the upcoming fix-pack where the complete and...

Form can not be added

legacy Troubleshooting

Issue Steps to Reproduce: 1. Log in as Admin user. 2. Go to Control Panel -> Configuration -> Instance Settings -> Miscellaneous 3. In Available Languages, Move all the languages present in the Current Section to Available Languages Section. Move only English (Australia) language to the...

Form Cannot Save Due to Size

legacy Troubleshooting

Issue When trying to save a large form, the following error is pushed out, "The Page was not displayed because the entity was too large." This is common for environments that are using a V1 Web Application Firewall that is enabled on an Azure Application Gateway in a Liferay server. The...

Site Pages Using “Link to Page” Option Are Not Published When Staging

legacy Troubleshooting

This article is a legacy article. It applies to previous versions of the Liferay product. While the article is no longer maintained, the information may still be applicable. This article describes how staged site pages configured as “Link to Page” behave when published to live. When...

Setting up locales for use with Staging

legacy How To

This article describes how to successfully perform local-live staging with the use of language locales/translations. Resolution You will need to obtain hotfix-56 and apply it to your bundle. This fix removes an error that requires en_US to be listed as a supported locale in...

Liferay Sync for Desktop Handshake Connection

legacy Troubleshooting

Here you will find information for resolving connection issues between Liferay Sync desktop and your server. Resolution ServerName must match the cname of the record If these do not match, the handshake will fail However, in the case that these do not match, the issue can be resolved by...

Staging Options When Using the Publication Form

legacy How To

After you have enabled Staging (either Local Live or Remote Live) for a site, you will notice on the dockbar in your staging site that a new "Staging" drop-down menu appears that contains a green publish button. If you click on this button, a pop-up window will appear with several...

Create a Plan for Maintaining Database-File System Consistency for Staging

legacy

Remember that Liferay’s database and file system are generally separate data sources that need to be in sync as Liferay references the file system. When backing up, make sure that these sources are backed up in a way that ensures that the two sources remain in sync. How can I ensure the...

Liferay Sync Access Blocked by Firewall

legacy Troubleshooting

n order for Liferay Sync to function properly, the application will need access to the Liferay Portal. In many environments, this is a straightforward connection. In some, however, the local firewall may result in the inability for Liferay Sync to work with the portal. Resolution If the...

Liferay Sync Not Verifying Portal Version

Troubleshooting

This article highlights a known issue when using Liferay Sync and Liferay Portal 6.1 EE. Resolution While using Liferay Sync, a user may experience the following error when attempting to connect to an instance of the Liferay Portal: The portal version could not be verified. The minimum...

Using the Global Scope when linking assets from multiple sites for Staging

legacy How To

This article outlines a practical suggestion for storing and referencing content in multiple sites. Following this suggestion will help prevent errors and permissions issues for users referencing documents, media, web content, and more from multiple sites. Resolution According to the...

Changing Settings in Live, Embedded Portlets

legacy How To

This article outlines a practical suggestion for how to change or delete settings in live, embedded portlets. Resolution Liferay makes it possible to embed portlets in the layout template and in the theme. While changing portlet settings is very simple (just click the wrench!) for...

Changing Content Permissions from Staging Environment to Remote Live

legacy How To

This article outlines a practical suggestion in the case of publishing updated content permissions from a staging environment to a remote live environment. Following this suggestion will ensure that the updated permissions are indeed published to live. Resolution Due to the nature of how...

Liferay Sync Frequently Asked Questions

legacy

Information about products not created by Liferay is provided for informational purposes only and does not constitute Liferay Support recommendation nor endorsement. Liferay also does not assume any responsibility for any instructions herein or referenced regarding these products. This...

Deployment Fails to Restart With Liferay Sync Connector 4.0.1

legacy Troubleshooting

This article documents a known issue that may arise while deploying Liferay Sync Connector 4.0.1 (the latest version at the time of this writing). If users deploy Sync Connector 4.0.1 .lpkg file on Liferay Digital Experience Platform (DXP) 7.0, there may be an error which will cause the...

Publishing Individual Pages in a Staging Environment May Publish All Pages

legacy Troubleshooting

When publishing individual pages from a Staging environment to a Live environment, it is possible that upon publication, all pages in the Live environment may reflect changes. If this happens, it is likely the case that Web Content Articles were published incorrectly. Resolution When...

Vocabulary and Category Management for Staging

legacy Troubleshooting

This article outlines a practical suggestion for managing the use of categories and vocabularies in a way that prevents publication errors due to dependencies. Resolution When working within a site, a user may select vocabularies from both the current site as well as the global site....

Page Reordering for Staging

legacy How To

This article outlines a practical suggestion for performing a page reordering in a staged environment. Following the suggestion below will ensure that pages are reordered without the publish taking an inordinate amount of time. Resolution When reordering pages within a staged site, a...

Using Multiple Languages for Staging

legacy How To

This article outlines a practical suggestion for avoiding issues when using multiple languages in a site along with the Liferay platform’s staging feature. Following this suggestion will help prevent future staging publication failures. Resolution When utilizing multiple languages...

Communicate Standard for Using 'Live-Editable' Portlets for Staging

legacy How To

This article outlines a practical suggestion for keeping data in sync between the staging and live site for portlets that allow changes in both places. Following the workaround will help prevent staging publication errors and failure. Resolution Generally, if staging is enabled for a...

Kaleo Workflow Changes for DXP 7.0

legacy How To

This article documents the Kaleo workflow changes that have taken place in Liferay Digital Experience Platform. In DXP, there are some Kaleo Workflow related user experience changes happening surrounding Web Content. These changes include: Unlike 6.2 and previous versions, the Web...

Staging Best Practices for Liferay Portal

legacy Troubleshooting

This article documents some recommendations that administrators should be mindful of when they prepare to use Staging on their Sites, or when they are managing their already existing Staging infrastructure. Local Staging vs. Remote Staging When planning to use Staging, one of the first...

Creating Custom Validation Scripts on Web Form Portlet With DXP 7.0

legacy How To

This article documents how to use the custom validation script feature in the Web Form Portlet on Liferay DXP 7.0. Users might have used the same feature on Liferay Portal 6.2 and wonder which features are the same and what has changed. Please note that these instructions are for the...

Can I Create a Remote Live Database from a Copy of the Staging Database?

legacy

This article documents Liferay's position on duplicating a database to create a staging environment. The Use Case In order to enable Remote Live Staging, system administrators must have two databases: a staged environment and a live environment. One assumption is that it should be...

Staging Best Practices for DXP

legacy

This article documents some recommended suggestions that administrators should be mindful of when they prepare to use Staging on their Sites, or when they are managing their already existing Staging infrastructure. Resolution When planning to use Staging, one of the first decisions that...

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