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Issue When I try to publish layouts to the Live site of Staging, it fails with an exception: java.sql.SQLException: Connection has already been closed. Environment Liferay DXP 7.0 Liferay DXP 7.1 Resolution Check your database connection pool configuration If one of the transactions last...

Parent page gets published to live even when "Ready for publication" is not marked

legacy

Issue When working with local staging, it was found that a parent page was being published even when it was not marked as "Ready for publication". The user created 1 parent page and 3 child pages underneath it. Only the third child page was marked as "Ready for publication". When the...

Changelog and date of Documents are different between staging site and live site

legacy

Issue The changelog and change date of Documents are different between staging site and live site For example: Staging Live Environment Liferay DXP 7.0 Resolution The changelog and date displayed from Live and Staging are supposed to be different. For documents in DM, there should be...

Disable "Success" Messages in DXP 7.1

legacy How To

Issue After submitting a form I want to disable Liferay’s “Success” confirmation messages. Environment Liferay DXP 7.1 Resolution At the time of writing, there isn’t an official method/process to prevent confirmation messages appearing, therefore we advise caution in using the described...

Unable to import more than 100MB

legacy Troubleshooting

Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. Issue If you specify a lar file larger than 100MB in size for import, an error...

Why can't I change the order of pages in the Navigation Menu?

legacy

Issue When a page's navigation menu position is changed in the Staged environment, and that page is published to Live, its position in Live has not moved. Environment Portal 6.2 DXP 7.4 Resolution This issue is present when Staging is enabled with only some pages published, and can be...

After upgrading to DXP 7.1+, items in Workflow can't be rejected

legacy Troubleshooting

Issue After upgrading from Liferay Portal 6.X to Liferay DXP 7.1+, we are no longer able to reject items in workflow using the default Single Approver workflow Items can still be approved, but if we attempt to reject it we see this error in the logs: ERROR...

Sitemap include option per page is not published from staging to live

legacy Troubleshooting

Issue The Sitemap Include options (Edit page -> SEO) are different between staging and live environment even after publishing from staging to live. Environment Liferay 6.2 EE Resolution Check if Page Versioning is enabled. If page versioning is enabled, click "Mark as Ready for...

How to Translate Forms for Localisation in DXP 7.0

legacy

Issue Can I translate Forms in Liferay DXP 7.0 for localisation of our different language sites? We have found the translation function for Web Content, but cannot find it for Forms. Environment DXP 7.0, 7.1 Resolution Translation of Forms feature is not available for DXP 7.0. The...

Known Issues for Kaleo Workflow Designer's Diagram View

legacy Troubleshooting

By default, the Kaleo Forms EE plugin comes with the Kaleo Workflow Designer feature. This feature helps streamline the creation of workflow definitions and empower more users to create custom workflows. Inside the Kaleo Workflow Designer, there is one graphical view and this drag and...

Staging a Site that References Another Site

legacy

There may be instances when a Site that is being staged (e.g. Site A) has references to content that was created in another Site (e.g.Site B). This article describes what is happening to the content that is not stored in Site A directly, but is actually stored in Site B, and we use...

Staging Issues with Blogs Portlet

legacy Troubleshooting

The following is a checklist for getting blogs to stage if you're experiencing difficulties. While the example is blogs, this could apply to any content. Resolution When attempting to stage blog content: Before turning on staging, be sure to check Blogs. By default, Blogs are not...

SQL Server Database May Lock When Publishing Content in a Staged Environment or Importing a LAR

legacy Troubleshooting

Liferay portal may appear to hang or be unresponsive when importing a LAR or publishing to staging. This occurs if the database used in your environment is a SQL Server with default transaction isolation settings and it occurs regardless of the size of the content. Resolution 1. Set in...

Installing Liferay Sync

legacy How To

This article is a legacy article. It applies to previous versions of the Liferay product. While the article is no longer maintained, the information may still be applicable. This article houses documentation regarding basic setup for Liferay Sync, the Liferay App that allows for the...

Grey screen when accessing document in Liferay Sync

legacy Troubleshooting

If you are having issues viewing file content within the iOS application, it could simply be an authentication issue. One specific possibility is that Basic Auth is not enabled. Resolution 1. Update to Liferay Sync iOS 1.1 2. If you are running version 1.0, add this line to your...

Unable to Remove Tags and Categories With Local Staging in Portal 6.2

legacy Troubleshooting

Since the release of Liferay Portal 6.2 users have been able to publish the deletion of major entities. This includes the removal of Web Content Articles, Documents and Media files, etc. However, for Tags and Categories, Staging in Liferay 6.2 offers limited support only, which means...

Linking to Unpublished Pages for Staging

legacy Troubleshooting

This article outlines a practical suggestion for preventing errors by keeping the order of publishing and referencing pages in mind when staging. Following the suggestion will help prevent broken links from appearing when publishing content that links to a given page after that new page...

Exceptions when remote staging in a clustered environment

legacy Troubleshooting

This article is a legacy article. It applies to previous versions of the Liferay product. While the article is no longer maintained, the information may still be applicable. In a clustered environment with Remote Live staging turned on, user may see printed in the logs "unable to...

Exporting Web Content Does Not Include Past Versions

legacy How To

Liferay Portal users can export and import the contents of the Web Content Display portlets as a Liferay Archive (LAR). When exporting a LAR from the Web Content Display Portlet, the past versions of a web content article are not included in the exported LAR file. This is intended...

Syncing between Servers with different groupIDs causes Liferay Sync to crash

legacy Troubleshooting

This article is a legacy article. It applies to previous versions of the Liferay product. While the article is no longer maintained, the information may still be applicable. After configuring the application to sync with another server (that has a different groupID), some administrators...

Staging Basics and FAQ

legacy How To

Here at Liferay, we want to help you complete your project in an efficient and timely manner. So we compiled a list of strategies to avoid some issues when using the Staging feature. Feel free to use this resource as a guideline to assist you in getting the most out of Staging, whether...

Common Error With Staging or Export/Import Between Servers

legacy Troubleshooting

The article documents an error users may encounter when attempting to establish Remote Live Staging or when the export/import feature between two Liferay instances is used. It is mandatory to have exactly the same Liferay versions on both servers when attempting to establish Remote Live...

Globally Scoped Content Will Not Be Published nor Imported to Global Scope on Target Sites

legacy Troubleshooting

Under the following scenarios, globally scoped content is not published or imported to global scope on the target site when content refer to it get published or imported. While this may be an intended behavior, it could cause confusion or missing reference issues for certain use cases....

Sync Unable to Connect to Upgraded Liferay Portal 6.2

legacy Troubleshooting

If a 6.1 portal is configured to work with Liferay Sync 1.2 or below, and then that portal is upgraded to Liferay 6.2 EE, Liferay Sync may not be able to connect to the portal. Resolution If you are experiencing issues connecting Liferay Sync to the upgraded Liferay Portal, you'll need...

Staging in Liferay Portal 6.2

legacy How To

Liferay Support does not recommend or endorse specific third-party products over others. Liferay is not responsible for any instructions herein or referenced regarding these products. Any implementation of these principles is the responsibility of the subscriber. This article outlines a...

Common Errors in Remote Staging in Liferay DXP

legacy Troubleshooting

This article documents the activation and setup errors in Remote Staging, and lists steps to resolve the issue or avoid it altogether. If users want to know about activating staging in general, please see Enable Remote Live Staging. Resolution Error: Users are unable to publish content...

Remote Staging Setup for Liferay Portal and DXP

legacy How To

This article describes how to configure a basic remote staging setup on Liferay Portal and DXP. The troubleshooting guide at the end of the article pertains to Liferay Portal 6.2. Users who have upgraded to Portal 6.2 will see many changes and functionality from previous versions....

Export Process Fails if the Asset Name Has a Forbidden Character

legacy Troubleshooting

This article documents a known issue in the export process if any asset has a forbidden character in the name. These characters are usually reserved for HTML and XML and thus should not be used. In the case of exporting a page template as a .LAR, there is a console error and the export...

Importing Large LAR Files Fails

legacy Troubleshooting

Importing Large LAR files (100MB+) may fail in Liferay Portal. Below are some version-specific recommendations: For versions before DXP 7.1 Increase the size of the following property: com.liferay.portal.upload.UploadServletRequestImpl.max.size=104857600 Note: The default property within...

Kaleo Forms Admin Assign Forms Back Button Disappears After Deleting a Chosen Form

legacy

This article outlines a known issue that exists in Kaleo Forms EE 2.1.0 for Liferay 6.2 and includes a link to the respective ticket for more up-to-date progress on the particular issue. Resolution Note the following issue is related to the use of Kaleo Forms EE 2.1.0. The corresponding...

Remote Staging Issues with Large Amounts of Data

legacy Troubleshooting

This article describes known issues that have been encountered when publishing large files using Remote Staging. Resolution Affected Products Liferay Portal 6.2 EE SP5-SP10 Known Issue: Invalid checksum for LAR file error When the Staging server transfers the LAR file in smaller chunks...

Utilizing the Validation Feature Within the Web Form Portlet

legacy How To

This article contains a brief example for how to effectively manage validation in the web forms portlet. Resolution Note that following the below reproduction steps (or something similar) will produce an error: Deploy the Web Form portlet to a page Click on the wrench and select...

User Cannot Log In to Sync Client When SAML SSO and OAuth Are Enabled

legacy Troubleshooting

This article documents a known issue where users cannot log in to the Sync Client if both SAML and OAuth are enabled. As a result, authentication fails with a blank screen on Sync client. Repeated warning messages will print out in the server console: Relay state exceeds 80 bytes, some...

Site Pages Using “Link to Page” Option Are Not Published When Staging

legacy Troubleshooting

This article is a legacy article. It applies to previous versions of the Liferay product. While the article is no longer maintained, the information may still be applicable. This article describes how staged site pages configured as “Link to Page” behave when published to live. When...

Setting up locales for use with Staging

legacy How To

This article describes how to successfully perform local-live staging with the use of language locales/translations. Resolution You will need to obtain hotfix-56 and apply it to your bundle. This fix removes an error that requires en_US to be listed as a supported locale in...

Liferay Sync for Desktop Handshake Connection

legacy Troubleshooting

Here you will find information for resolving connection issues between Liferay Sync desktop and your server. Resolution ServerName must match the cname of the record If these do not match, the handshake will fail However, in the case that these do not match, the issue can be resolved by...

Staging Options When Using the Publication Form

legacy How To

After you have enabled Staging (either Local Live or Remote Live) for a site, you will notice on the dockbar in your staging site that a new "Staging" drop-down menu appears that contains a green publish button. If you click on this button, a pop-up window will appear with several...

Create a Plan for Maintaining Database-File System Consistency for Staging

legacy

Remember that Liferay’s database and file system are generally separate data sources that need to be in sync as Liferay references the file system. When backing up, make sure that these sources are backed up in a way that ensures that the two sources remain in sync. How can I ensure the...

Liferay Sync Access Blocked by Firewall

legacy Troubleshooting

n order for Liferay Sync to function properly, the application will need access to the Liferay Portal. In many environments, this is a straightforward connection. In some, however, the local firewall may result in the inability for Liferay Sync to work with the portal. Resolution If the...

Liferay Sync Not Verifying Portal Version

Troubleshooting

This article highlights a known issue when using Liferay Sync and Liferay Portal 6.1 EE. Resolution While using Liferay Sync, a user may experience the following error when attempting to connect to an instance of the Liferay Portal: The portal version could not be verified. The minimum...

Using the Global Scope when linking assets from multiple sites for Staging

legacy How To

This article outlines a practical suggestion for storing and referencing content in multiple sites. Following this suggestion will help prevent errors and permissions issues for users referencing documents, media, web content, and more from multiple sites. Resolution According to the...

Changing Settings in Live, Embedded Portlets

legacy How To

This article outlines a practical suggestion for how to change or delete settings in live, embedded portlets. Resolution Liferay makes it possible to embed portlets in the layout template and in the theme. While changing portlet settings is very simple (just click the wrench!) for...

Changing Content Permissions from Staging Environment to Remote Live

legacy How To

This article outlines a practical suggestion in the case of publishing updated content permissions from a staging environment to a remote live environment. Following this suggestion will ensure that the updated permissions are indeed published to live. Resolution Due to the nature of how...

Liferay Sync Frequently Asked Questions

legacy

Information about products not created by Liferay is provided for informational purposes only and does not constitute Liferay Support recommendation nor endorsement. Liferay also does not assume any responsibility for any instructions herein or referenced regarding these products. This...

Deployment Fails to Restart With Liferay Sync Connector 4.0.1

legacy Troubleshooting

This article documents a known issue that may arise while deploying Liferay Sync Connector 4.0.1 (the latest version at the time of this writing). If users deploy Sync Connector 4.0.1 .lpkg file on Liferay Digital Experience Platform (DXP) 7.0, there may be an error which will cause the...

Publishing Individual Pages in a Staging Environment May Publish All Pages

legacy Troubleshooting

When publishing individual pages from a Staging environment to a Live environment, it is possible that upon publication, all pages in the Live environment may reflect changes. If this happens, it is likely the case that Web Content Articles were published incorrectly. Resolution When...

Vocabulary and Category Management for Staging

legacy Troubleshooting

This article outlines a practical suggestion for managing the use of categories and vocabularies in a way that prevents publication errors due to dependencies. Resolution When working within a site, a user may select vocabularies from both the current site as well as the global site....

Page Reordering for Staging

legacy How To

This article outlines a practical suggestion for performing a page reordering in a staged environment. Following the suggestion below will ensure that pages are reordered without the publish taking an inordinate amount of time. Resolution When reordering pages within a staged site, a...

Using Multiple Languages for Staging

legacy How To

This article outlines a practical suggestion for avoiding issues when using multiple languages in a site along with the Liferay platform’s staging feature. Following this suggestion will help prevent future staging publication failures. Resolution When utilizing multiple languages...

Communicate Standard for Using 'Live-Editable' Portlets for Staging

legacy How To

This article outlines a practical suggestion for keeping data in sync between the staging and live site for portlets that allow changes in both places. Following the workaround will help prevent staging publication errors and failure. Resolution Generally, if staging is enabled for a...

Kaleo Workflow Changes for DXP 7.0

legacy How To

This article documents the Kaleo workflow changes that have taken place in Liferay Digital Experience Platform. In DXP, there are some Kaleo Workflow related user experience changes happening surrounding Web Content. These changes include: Unlike 6.2 and previous versions, the Web...

Staging Best Practices for Liferay Portal

legacy Troubleshooting

This article documents some recommendations that administrators should be mindful of when they prepare to use Staging on their Sites, or when they are managing their already existing Staging infrastructure. Local Staging vs. Remote Staging When planning to use Staging, one of the first...

Creating Custom Validation Scripts on Web Form Portlet With DXP 7.0

legacy How To

This article documents how to use the custom validation script feature in the Web Form Portlet on Liferay DXP 7.0. Users might have used the same feature on Liferay Portal 6.2 and wonder which features are the same and what has changed. Please note that these instructions are for the...

Can I Create a Remote Live Database from a Copy of the Staging Database?

legacy

This article documents Liferay's position on duplicating a database to create a staging environment. The Use Case In order to enable Remote Live Staging, system administrators must have two databases: a staged environment and a live environment. One assumption is that it should be...

Staging Best Practices for DXP

legacy

This article documents some recommended suggestions that administrators should be mindful of when they prepare to use Staging on their Sites, or when they are managing their already existing Staging infrastructure. Resolution When planning to use Staging, one of the first decisions that...

変更リストで複数のファイルを公開時、処理順はどのようになるでしょうか。

legacy How To

問題変更リストでサイトページやWebコンテンツ、ドキュメントとメディアのファイルを公開した場合の処理順について知りたいです。環境 7.4 + 解決特に処理順はありません。次のような動きになります。同じ時間に指定した複数の変更リストが存在する場合、その全ての変更リストがキューに保存され、一つずつ公開されます。キューに保存される順はランダムです。 IDによる公開順の指定等は、特にありません。処理順を指定したい場合は、別で変更リストを用意し、1分間隔からでも異なる時間でスケジュールしてください。追加情報後でスケジュールする ,...

サイトのエクスポート時、エクスポートしたLARファイルの履歴もエクスポート内容に含まれますか。

legacy

問題サイトのエクスポートを行うと、公開設定のエクスポートしたLARファイルの履歴もエクスポート内容に含まれますか。環境 DXP7.4 解決いいえ、含まれません。エクスポート元のサイトにのみ残ります。元のサイトのエクスポート履歴をクリアすることで、保存先のdocument_library配下のZIPファイルも削除され、その分の領域が解放されます。追加情報サイトページとコンテンツのエクスポート/インポート , knowledgeArticleType: reference, legacy: true, name:...

変更リストの招待ユーザーは、記事やページの公開に必要な権限が無くとも、それらの変更が含まれた変更リストを公開可能でしょうか。

legacy

問題変更リストの招待ユーザーは、記事やページの公開に必要な権限が無くとも、それらの変更が含まれた変更リストを公開可能でしょうか。環境 DXP 7.4 解決はい、可能です。「発行者」あるいは「システム管理」に設定されたユーザーは変更リストの公開ができます。追加情報パブリケーションにユーザーを招待する , knowledgeArticleType: reference, legacy: true, name: 変更リストの招待ユーザーは、記事やページの公開に必要な権限が無くとも、それらの変更が含まれた変更リストを公開可能でしょうか。,...

How to View Highlighted Changes for Pages in a Publication

legacy How To

Issue When reviewing changes for a page within a Publication, it is not immediately clear how to view the highlighted differences (additions/deletions) in a unified view, similar to the functionality available for Web Content. Environment Liferay DXP 2025.Q1+ Resolution Liferay DXP...

Publication shareable link and email link do not automatically select the publication that needs work/review

legacy

Issue When using publications and collaborating with other users. The link shared via publication email does not select the publication that needs reviewing/collaboration. The user needs to manually select the publication from the list of publications. If there are many publications that...

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