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Custom CSS on a page
legacy How To
Issue How to add the custom CSS on a page Environment Liferay DXP 7.4 Resolution CSS editor is where users are able to add custom CSS code to the Page.  To add the custom CSS, the following steps can be taken:...
Getting null value for "to name" in email template
legacy Troubleshooting
Issue Enable the email functionality, after submitting the form, getting the ''null'' value in the 'to' section of the email template. Steps to reproduce: 1. Start Liferay DXP 7.4 2. Navigate to Control Panel >...
How to change message sent by email when making a comment in Asset Publisher
legacy How To
Issue When making a comment on some Web Content present in an Asset Publisher, with the Enable Email Subscription setting enabled on its page, a commented notification is sent by email to users subscribed to that Asset...
English (Australia) is not an available localization on a Liferay SaaS instance
legacy Troubleshooting
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue English (Australia) is not an available localization on a Liferay...
0Auth2.0 issues new token every time even before token's expiration time
legacy
Issue The access_token expiration default is set to 10 minutes. When invoking the /oauth2/token before the previous token expires, a brand new token is issued instead of the original token.  Environment DXP 7.4...
Create a sub question in forms
legacy How To
Issue Next question should appear according to a previous answer in Liferay Forms. Need to show questions to end-user based on their previous response. Specifically while dealing with multi-choice questions....
I cannot invite new team member with error: "You've reached your Collaborator limit."
legacy Troubleshooting
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue When trying to add a new team member in my Cloud...
How can we access portlet preferences in our custom portlet?
legacy Troubleshooting
Issue We are trying to add a custom Portlet on a page. However, we can't provide it with the portlet preferences by using the javax.portlet.init-param.edit-template property Environment Liferay DXP 7.4...
When moving a web content to another folder, the modification date of the web content is updated
legacy
Issue When moving a web content from a folder to another, the modification date of all versions of the web content are updated. Is this an expected behavior? Environment Liferay DXP 7.2 Liferay DXP 7.3 Resolution...
Anchor link does not jump to the tag
legacy Troubleshooting
Issue Scrolling to a specific div from URL (i.e. www.yourdomain.com/yourpage#scrollme) is not working on Liferay Pages if we add Liferay Form on the page.  Once the form is loaded the page is scrolled to the top...
Unable to save home page, must use unique friendly url
legacy
Issue Cannot save a public and private page with the same Friendly URL on DXP 7.3. Upon saving you get the following error: Please enter a unique friendly URL. Environment DXP 7.3  Resolution This is an intended...
When a user clicks the publish button to add an image, it goes to the default category UI
legacy Troubleshooting
Issue When users work with categorization, they will notice that the categories admin image selection navigates differently.  Steps to reproduce: 1) Navigate to Global Site> Content and Data> Categorization 2) Add...
Unable to add product with same friendly url in different channels
legacy How To
Issue Trying to use duplicate products across multiple channels while using the same friendly URL. The current functionality is that if the user duplicates it, it will add 1,2,.... 5, etc. to the URL. Steps to see...
Price Range is not working properly
legacy Troubleshooting
Issue The price range filter is not working as expected, such that whenever users click any range in the 'Price Range Filter' widget then other ranges come to zero. Environment Liferay DXP 7.4  Commerce 4.0...
Disabling expensive queries in Elasticsearch can cause search issues within Liferay
legacy Troubleshooting
Issue By default, Elasticsearch sets search.allow_expensive_queries to true. However, if you set it to false, it can cause issues with not being able to search for any content or Liferay Search Blueprints not...
Site's custom field value is not available in Staging Site
legacy Troubleshooting
Issue When using custom field values, it has been observed that the preview is not available in the Staging Site. The custom field values are only present after publishing the page to Live. Environment DXP 7.4...
DXP 7.4 is not listed when Connecting to Analytics Cloud
legacy
Issue When connecting to Analytics Cloud with DXP 7.4, there is no selection available for this version of Liferay in the "DXP Fix Pack Requirements" pull down menu.   Environment Analytics Cloud Resolution The DXP Fix Pack...
Categories displaying ID in URLs
legacy
Issue When using a Category Filter with an Asset Publisher in my Portal, when selecting the category, my URL displays the ID of that category instead of its name. Is it possible to configure my URL so that it displays...
Block access to the environment by geolocation
legacy
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue Is it possible to limit access to the environment by...
Redirect notification when changing language in Liferay SaaS
legacy
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue When changing the language of my Portal, a notification appears...
Inconsistency in Commerce Inventory after canceling an Order
legacy Troubleshooting
Issue When an order is cancelled, the booked quantities are not restocked and continue to appear associated with the order. Therefore those quantities will be blocked and not usable. Environment Liferay DXP 7.2...
NullPointerException when trying to send a Commerce Notification
legacy Troubleshooting
Issue When trying to send a notification using the CommerceNotificationHelper service as below: _commerceNotificationHelper.sendNotifications(commerceOrder.getGroupId(), commerceOrder.getUserId(),...
Disable sitemap.xml from non-production instance
legacy How To
Issue The sitemap.xml needs to be disabled as user does not want search engines to crawl the non-prod instances Environment Liferay DXP 7.0+ Resolution Please navigate to Site Builder --> Pages --> Configuration...
Some of the common reasons why DXP may need to access the database instead of the cache
legacy Troubleshooting
Issue Why there are so many journalarticle calls in the database rather than in the cache? Environment Liferay DXP [all versions] Resolution A JournalArticle object in the database represents a Web Content Article,...
Unable to process SAML request
legacy Troubleshooting
Issue Some users are unable to login via SAML Steps to reproduce: Login User for the first time The user gets logged-in successfully Now, log out and try logging in again Result: Throws unable to process SAML...
Resource permission queries
legacy Troubleshooting
Issue When there is a load on the server with 400–500 users, the resource permission queries are getting called in huge amounts. Environment Liferay DXP 7.4 Resolution The observed behavior is a known Liferay DXP...
Blog Image Id is retrieving differently via headless API
legacy
Issue Steps to reproduce: 1. Start Liferay DXP 7.4. 2. Navigate to Content & Data > Blogs. 3. Create one blog. 4. Now, navigate to localhost:8080/o/api. 5. Execute this request under BlogPostingImage: Get...
Will discontinued products added to my order?
legacy Troubleshooting
Issue  The product catalog page does not indicate to the user (buyer) if the product is "discontinued" Environment Commerce 4.0 (DXP 7.4) Commerce 3.0 (DXP 7.3) Resolution Replacement Products are available in...
'specification facet ' order
legacy
Issue How to change the order of the specification group in the specification facet? Environment Liferay DXP 7.4 Commerce 4.0 Resolution As of now, there is no OOB (out-of-the-box) way to change the order of the...
NoSuchResourcePermissionException: occurring while adding the account groups under visibility inside product
legacy Troubleshooting
Issue Steps to reproduce the issue: 1. Start Liferay DXP 7.4. 2. Create a user with the sales agent role and also assign the permissions to view the products, account, and account groups. 3. Create 2-3 account...
Can we configure an internal email address to receive a copy of all Email Verification messages?
legacy
Issue The Email Verification Notification message is sent to new Users when asked to verify their Email Address. We would like to set up an internal email address, which would be added as a BCC on all Verification...
Unable to search account group inside products
legacy Troubleshooting
Issue Steps to reproduce: 1. Start Liferay DXP 7.4. 2. Create 2-3 accounts. 3. Create 2-3 account groups. 4. Navigate to product and create any product. 5. Go to visibility. 6. Enable account group. 7. Search for...
Search is not working in eligibility section of account groups inside discount portlet
legacy Troubleshooting
Issue Steps to reproduce: 1. Start Liferay DXP 7.4. 2. Navigate to account groups, and create account groups like Vi User, Vi Prepaid_User, Non Vi User, etc. 3. Next, navigate to discount and create a discount of...
Unable to upload the webp images in small image section of blogs
legacy Troubleshooting
Issue Whenever the user tries to upload the .webp images in a small section of the blog, the following error is showing on the UI: An error occurred while scaling the abstract image." message on UI Steps to...
Theme images not loading in web content
legacy Troubleshooting
Issue Theme based images are not visible in web content fetched through themeDisplay.getPathThemeImages() function in the template. Environment Liferay DXP 7.1 Liferay DXP 7.2 Liferay DXP 7.3 Liferay DXP 7.4...
How to mass reset passwords
legacy How To
Issue We need to reset the passwords of all of our users. Due to the amount of users we have, it would be difficult doing this manually. Is this functionality available out of the box, or is there a best approach...
I can't delete a master page because it's being used
legacy Troubleshooting
Issue I cannot delete a master page because it's being used, but we cannot find the usage. I have the following error message: Error: You cannot delete master pages used by a page, a page template, or a display page...
Does CVE-2022-1471 affects DXP 7.4?
legacy Troubleshooting
Issue Our scanner reported that the Liferay DXP image as well as the Elasticsearch image are vulnerable to CVE-2022-1471, which is about an issue with SnakeYaml. Could you please confirm if we have to address this...
Not able to change the site logo in a site created using a site template
legacy Troubleshooting
Issue I'm trying to change the site logo using the configuration in the public pages, but there isn't an option to do so. Environment Liferay DXP 7.4 Resolution In order to be able to change site logo from a...
Email test@domain.invalid is used instead of the configured one
legacy Troubleshooting
Issue Although you configure through Instance Settings -> Email -> Email Sender an specific email sender, test@domain.invalid is used and the following WARN log shows ups when trying to send emails from...
Access to edit web content giving timeout
legacy Troubleshooting
Issue When trying to edit web contents they take a long time to open, the behavior in question was only reproduced in an oracle database in which the portal has to have a high number of pages and entries in the...
Is One Time Password's expiration configurable?
legacy
Issue When does One Time Password expire? Can you set the validity timeframe of the OTP? Environment DXP 7.2+ Resolution OTP is HTTP session based, if the session expires, OTP expires as well. And it can only be used...
Access denied when connecting to Liferay DL through WebDAV
legacy Troubleshooting
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue An 'Access Denied' or similar related error is...
No Group exists with the primary "xxxxx" key shown in the logs
legacy Troubleshooting
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue The following messages are identified in the logs: Jun...
Vulnerabilities in CKeditor
legacy Troubleshooting
Issue We plan to update the CKeditor version due to several vulnerabilities including XSS. https://security.snyk.io/package/npm/ckeditor4/4.17.1...
Changing events to a past date
legacy
Issue Is it possible to edit expired events to change the date to past date? Environment All environments Resolution This is the expected behavior and the best practice that you can only set the expiry date to a...
Error when importing .lar file: "Score -0.x is not a value between 0 and 1"
legacy Troubleshooting
Issue When trying to import a .lar file, the following error is displayed: Score -0.2 is not a value between 0 and 1. Environment Liferay DXP 7.0  Liferay DXP 7.1  Liferay DXP 7.2  Liferay DXP 7.3 Liferay DXP...
Is it possible to customize user roles in our Liferay Cloud environment?
legacy
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue I would like to know how to set custom user roles for team...
Adaptive media not miniaturized after trying to adapt remaining
legacy Troubleshooting
Issue When trying to adapt media that were not automatically adapted using the "Adapt remaining" function, an error is shown in the UI and in the logs it may be possible to see the following error or warning:...
Security configuration related to session management
legacy
Issue There are some security configuration requirement regarding session management. Environment Liferay DXP 7.4 Resolution Application uses the 'referrer' header as a supplemental check only, and not just for any...
Unable to export site pages with circular references
legacy Troubleshooting
Issue When trying to export pages, a null error is shown in the UI. Environment Liferay DXP 7.4 (equal to or below Update 66) Resolution Upgrade to Liferay DXP 7.4 Update 66 or higher to resolve the issue. Or...
Unable to build Service Builder with default packages
legacy Troubleshooting
Issue Service Builder gives the below error during build without any changes to default classes: xxx\test-service-service\src\main\java\test\service\service\persistence\impl\FooPersistenceImpl.java:2425: error:...
Special character validation for product relation type
legacy Troubleshooting
Issue Special Characters should not be allowed. Steps to reproduce: 1. Navigate to the System Settings -> Catalog -> Product Relations 2. Add new value as "<script>alert(1);</script>" 3. Save 4. Now, go to any...
Unable to edit react fargment
legacy
Issue The user has created and uploaded a react fragment, but is unable to edit the same. Environment Liferay DXP 7.3 Liferay DXP 7.4 Resolution This is an intended behavior of the Liferay, to avoid bad experiences...
Workflow User Notifications triggered in State node throw NoSuchTaskInstanceTokenException
legacy Troubleshooting
Issue When using notifications as part of the workflow, when triggered in a State node, the notifications are generated but when they are selected, the following exception appears in the logs 2023-05-09 20:47:25.666...
Page not found error 404 when attempting to download a document in Documents and Media
legacy Troubleshooting
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue Page not found error 404 when attempting to download a document in...
OOTB captcha is not readable
legacy Troubleshooting
Issue Users are utilizing the OOTB Simple Captcha for security purposes; however, most of the time it's not readable. Environment Liferay DXP 7.4 Liferay Quarterly Releases Resolution To make the captcha image...
Anonymous users tracked separately like Known users
legacy
Issue We noticed that Known individuals have all kinds of data tracked and displayed for each individual. We would also like to track anonymous individuals the same way, possibly by adding a new tab on the...
Unable to activate different tab on the different pages
legacy
Issue Activating the same tab on different pages. Steps to reproduce  Navigate to Site Menu > Design > Page fragment Click on the add button and create a master page. Now, drag and drop the 'Tabs' under the basic...
'Disable Autoscaling' button is disabled
legacy Troubleshooting
Issue The user is unable to click on the 'Disable Autoscaling' button. Environment Liferay DXP 7.4 Resolution This issue usually happens when the user provides the Service Id different than the liferay. To...