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User's aren't seeing the correct experience associated with their segment
legacy Troubleshooting
Issue When I create (and prioritize) an experience based on a new segment, the users associated with that segment aren't able to see it. Environment DXP 7.3 Resolution It is expected that SegmentsEntryRel doesn't...
Liferay slows down while discarding Publication conflicts
legacy Troubleshooting
Issue When I attempt to discard conflicts from a publication, Liferay slows down and eventually times out. Environment DXP 7.3 DXP 7.4 Resolution This issue is resolved by LPS-162683. Open a Help Center ticket to...
Uploading a file with multiple extensions
legacy
Issue A multi-extension file is being uploaded via document and media Steps to reproduce: 1) Startup the server 2) Navigate to Control Panel>System Settings> Document and Media> Services> File Extension A file...
Why am I able to select search result sizes larger than the number of results returned?
legacy
Issue I would like search results to not offer batch sizes larger than the number of possible results. For example, if there are 6 results for a search, I would like search results to only allow me to select a...
Where is the data center located for Analytics Cloud?
legacy
Issue I would like to know the Data Center location where Analytics Cloud stores all the data in order to be compliant with the current GDPR rules. Environment Analytics Cloud Resolution You can set the data center's...
Can a hotfix delete pages?
legacy Troubleshooting
Issue After installing the latest hotfix, we found that certain pages were deleted. How is that possible? Environment DXP 7.0+ Resolution Hotfixes contain fixes that change the Liferay source code Meaning that it does...
getSearchHits() API method does not take the start value in consideration
legacy Troubleshooting
Issue I am using search API (as per article https://help.liferay.com/hc/en-us/articles/360029046411-Building-Search-Queries-and-Filters) and noticed that the size of the list returned by the SearchResponse.getSearchHits()...
Unable to see empty widgets when Toggle Controls are turned off in DXP 7.3
legacy
Issue When I turn the toggle controls off on a widget page, empty widgets are invisible. This makes it hard for me, as an admin, to edit a page with toggle controls off. Can I see empty widgets with the toggle...
Guest User sees blank page when viewing Web Content from Search Results Widget
legacy Troubleshooting
Issue Steps to Reproduce: 1. Create a Widget page. 2. Place Search Bar and Search Results on the recently created page. 4. Create Basic Web Content (Demo Web Content) with an image and some text. 6. Create a new demo...
Error: Please enter a valid property value
legacy
Issue Each time you add a property key or value with special characters a message pointing to the invalid string will be shown. Environment Liferay DXP 7.0, DXP 7.1, DXP 7.2, DXP 7.3, DXP 7.4 Resolution Currently...
Configuring most viewed assets
legacy How To
Issue How to display the most viewed document(s) Environment Liferay DXP 7.1 Resolution Liferay provides an OOTB portlet MOST VIEWED ASSETS to configure and display the most viewed asset on a page. Add the...
Invoking Antivirus Scanning in your developments
legacy
Issue If you enable the antivirus scanning it will check files on upload to Liferay applications such as Documents and Media, Message Boards,... but you can also invoke the antivirus scan API directly from your...
Deadline in case of multiple password reset URLs
legacy
Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. Issue...
Marketplace "my purchased" page is no longer accessible. How can I download the apps I already purchased?
legacy Troubleshooting
Issue With the updated Marketplace user interface, I can only see new applications and I can't access the "my purchased" page to access applications I previously purchased. Resolution The current workaround to...
Enabling "Assign Roles by Segment" Disables the Content Page Editor and causes NoSuchExperienceException
legacy Troubleshooting
Issue When checking the option "Assign Roles by Segment", the Content Page Editor gets disabled and displays the following message: "Content Page Editor is temporarily unavailable.". The following error is...
Tags Search not returning more than 50 results
legacy Troubleshooting
Issue We are facing an issue in tags search. We have 64 tags with similar names (book1, book2, book3, etc.), and searching for "book" will only return 50 tags at most. How do we increase this limit? Environment...
Reindexing frequency when using the Search Suggestion Widget
legacy
Issue We use the Suggestion Widget in our environment. Do we need to perform a reindex every time we boot up the server? Environment Liferay DXP 7.0+ Resolution You do not need to perform a re-indexation after...
Audience targeting module deployment errors on Lifera DXP 7.2+
legacy Troubleshooting
Issue After migrating to 7.2 or superior version Audience Targeting deployment errors appear during startup and its modules appear as installed, not active: 1764|Installed |...
How are Known Individuals identified?
legacy Troubleshooting
Issue We would like to know how Analytics Cloud identifies Known Individuals. Environment Analytics Cloud Resolution Users are identified based on their Liferay user accounts. These accounts are synced to Analytics...
CMS-Clear option does not work after filtering down Web Contents
legacy Troubleshooting
Issue The Clear option that appears after filtering the Web Contents on the drop-down menu does not clear the filter when it is clicked. Environment DXP 7.2 Resolution A hotfix can be requested with the...
Keyword search ignoring description field.
legacy
Issue When using the keyword search, if you use only part of the "description string", the file you are searching for will not appear in the search result. However, when the exact string is input in the name...
Unable to retrieve the properties from Analytics Cloud
legacy Troubleshooting
Issue We connected our Liferay instance to Analytics Cloud and the instance shows that the connection is successful. But when we try to Sync Sites, we receive the following error message: For our Liferay instances, we...
How to resync contacts?
legacy How To
Issue I would like to know how to resync contacts in Analytics Cloud. Environment Analytics Cloud DXP 7.0+ Resolution In your Liferay portal, go to Control Panel > Instance Settings > Analytics Cloud > Synced Contact...
Uploading an image to a form using the 'Web Content Images' option fails
legacy
Issue Users are unable to upload a new image using the option Web Content Images. Steps to reproduce 1) Log in as the admin user. 2) Navigate to Content & Data > Forms > Create a new Form with an Image element >...
Modifying the extension of a document persists even on downloading the file
legacy Troubleshooting
Issue Changing the extension of document and media file, causes the downloaded file to have the modified extension. Steps to Reproduce: 1. Create a new basic document 2. Upload a file to the document...
web.server.host property with multiple Liferay instances
legacy
Issue Which entry should be added to the web.server.host property in case there are multiple instances added on a single Liferay portal. Environment Liferay DXP 7.1 Liferay DXP 7.2 Liferay DXP 7.3 Liferay DXP 7.4...
After editing them and restarting the server, default vocabularies are duplicated
legacy Troubleshooting
Issue Stage and Topic vocabularies recreate again in the global site Steps to reproduce: 1) Navigate to the Global site 2) Assert that Topic, Stage, and Audience vocabularies have been created 3) Control Panel >...
Categorization of 'Blogs' is not working
legacy Troubleshooting
Issue When creating blogs, tags and categories do not appear. Steps to reproduce: 1. Navigate to left side menu of Site -> Categorization -> Tags 2. Create 2-3 tags and category 3. Place the following properties in...
Unable to add newly created product in the product group
legacy Troubleshooting
Issue Steps to reproduce: 1. Start Liferay DXP 7.3 2. Create a site by using the minium site template. 3. Create a Product Group. 4. Check that user can add any existing product from the Minium site to the...
How to get rid of SSLHandshakeException?
legacy Troubleshooting
Issue When trying to access the site URL, the console displays the following exception, and the site is inaccessible. javax.net.ssl.SSLHandshakeException: Received fatal alert: handshakefailure...
Fragment should be accessible with its original name
legacy Troubleshooting
Issue The export/import of content pages with references to fragments in global is currently limited (using LARs). Steps to reproduce: 1) Navigate to the Global site 2) Create a new collection and a new Fragment in...
Slowness in the IDE
legacy Troubleshooting
Issue Users are experiencing slowness during the 'gradle refresh' process as well as during the local deployment of the Tomcat application server. Environment Liferay DXP 7.2 Liferay DXP 7.3 Liferay DXP 7.4...
Design > Fragments should allow resizing of HTML, CSS, and JavaScript boxes
legacy
Issue The HTML does not wrap, the boxes cannot be resized, and it is difficult to read longer HTML lines. Steps to reproduce: 1) Login as an 'Admin' user 2) Navigate to Design -> Fragments 3) Edit any Fragment by...
Is Analytics Cloud GDPR-compliant?
legacy
Issue We are evaluating Liferay Analytics Cloud and we need information about GDPR compliance, location of the data centers, encryption of physical media, and data privacy. Where can I find this information?...
Form rules do not work when using repeatable Fields Groups
legacy
Issue We have added some rules in a form, related to repeatable fields groups. Those rules show certain fields based on selected values. The issue arises when the values are repeated in the form, clicking in the...
StorageException occurs when trying to access Google Cloud Storage.
legacy Troubleshooting
Issue The File Storage is configured to Google Cloud Storage. When performing some actions in Documents and Media, Liferay attempts to access Google Cloud Storage and raises the following exception: 06:42:27.828...
Password email notification trigger
legacy
Issue What triggers an outgoing email of the Body without password template? Environment Liferay DXP 7.3 Resolution The "Body without Password" template is used when a user creates their own account via...
Error: Unable to send message: Invalid Addresses
legacy Troubleshooting
Issue After integrated the Mail Server:  Exchange in Liferay DXP there is a following Error in the logs:   ERROR [liferay/mail-1][MailEngine:74] Unable to send message: Invalid Addresses...
How do I install FFmpeg on Windows?
legacy How To
Issue This article will walk you through the process of installing FFmpeg on Windows. Environment Liferay DXP 7.4 Resolution To install FFmpeg on Windows, follow these steps: 1) Have the most recent version of...
Not Able to Preview PDF Document in Recycle Bin
legacy Troubleshooting
Issue After a PDF document is moved to the Recycle Bin, it cannot be previewed. Steps to Reproduce Open Menu > Content & Data > Documents & Media Upload a pdf and publish Click 3-dot menu next to the pdf > Move to...
Install Liferay Portal 6.2 on Tomcat 8.5 for Windows
legacy How To
This article describes how to set up Liferay Portal 6.2 on Tomcat 8.5 server using Windows. Resolution  1. ) Download Necessary Files: Liferay-portal-6.2-ee-sp20-20170717160924965.war...
java.io.IOException Unable to create directory
legacy Troubleshooting
Issue After upgrading the Liferay portal DB from 6.2 to 7.2 successfully, the server started successfully but But documents and pages are not visible in the upgraded environment. Below error occurs: [#Error1]...
Is it possible to configure Multiple Repositories?
legacy
Issue How can we configure multiple repositories in Document and Media? Environment Liferay DXP 7.0 Resolution It is possible to configure one repository (default store type) along with the multiple external...
With the search engine disabled on dxp-15-7110+ fix pack, no more Pages are shown in the Site Administration
legacy Troubleshooting
Issue In special environments where the search engine has been disabled and the fix pack dxp-15-7110 has been installed, both Public and Private layouts will not be shown Environment Liferay DXP 7.1 Resolution A...
PrimeFaces non-standard protocol within will result into _jsfBridgeRedirect=true in the DOM
legacy Troubleshooting
Issue In a Liferay Faces (PrimeFaces) portlet, when using a markup similar to the one below: <p:link href="d3://searchdefault&amp;test_1=dummy==" value="Hover the mouse or inspect here to see the resulting...
How hotfixes and fix packs are made?
legacy
Issue I am still a bit confused about hotfixes. What should I do if I have more than one hotfix? Does a fix pack revert my hotfix installation or is some manual work needed before I install a fix pack?...
JS and CSS modifications will be applied upon redeployment of React/Angular npm based portlets
legacy Troubleshooting
Issue While developing React or Angular based npm-portlets, you'll notice that, unless the browser's cache is cleared, JS and CSS modifications will not be applied upon redeployment. This is true also for DEV...
yo liferay-theme:import fails with error: "doesn't appear to be a theme in the SDK"
legacy Troubleshooting
Issue When running the task yo liferay-theme:import to import a 6.2 theme in order to convert it to a 7.1+ Theme Generator type of theme, the tool will print: doesn't appear to be a theme in the SDK Environment...
Error in configuring/authorising data source
legacy Troubleshooting
Issue Facing following error while authorizing analytics data source for liferay instance. Redirect...
Unable to Reindex Elasticsearch due to missing analyzer plugins
legacy Troubleshooting
Issue Unable to reindex on a remote Elasticsearch server. Although it seemingly works in the UI, the following errors are thrown in the logs: 2019-12-10 12:15:45.183 ERROR...
Liferay Sync for MAC requests monitor KEYSTROKES permission
legacy
Issue When updating the Liferay Sync in Macbook, "monitor input from keyboard" permission is requested by the app. Environment Liferay Sync 3.4.8 Resolution This is intentional behavior. Liferay Sync is a Java...
How to create a custom Elasticsearch analyzer that is insensitive to accents
legacy Troubleshooting
There are some Elasticsearch analyzers that are sensitive to accents, for example, the Catalan analyzer returns no results if you search "diputacio", even if the indexed word is "diputació". This can be problematic, as...
Liferay DXP 7.1 SP3 Ships With Lower Version of LCS - v4.2
legacy Troubleshooting
Summary The 7.1 SP3 build contains LCS v4.2 by default instead of LCS v6.0. This oversight was discovered after the 7.1 SP3 bundle was released and will cause issues for Users upgrading their instance to 7.1 SP3....
Encryption keys can be used at Liferay
legacy How To
Issue How to disable/stop using DES as it possesses Security Threat.  Environment Liferay DXP 7.0 Resolution Encryption keys can be used at Liferay end are:  # For more details about encryption keys, see the Java...
Disabling Lodash Library
legacy How To
Issue How do I disable the following render resources from Liferay when the page is loading?  /o/frontend-js-lodash-web/lodash/lodash.js  /o/frontend-js-lodash-web/lodash/util.js  Environment DXP 7.1 Resolution Navigate to...
How to enable "Save as Draft" option in Document and Media portlet
legacy Troubleshooting
Issue Unable to see "Save as Draft" option in Document and Media portlet Environment Liferay DXP 7.2 Resolution "Save as draft" feature in Document and Media is disabled by default. #     # Set this to true...
Can SAML or LDAP be accessed via Liferay APIs?
legacy
Issue We would like to remotely configure SAML and/or LDAP authentication using Liferay APIs. Environment Liferay DXP 7.0 Liferay DXP 7.1 Liferay DXP 7.2 Resolution Neither SAML or LDAP APIs are publicly exposed...
Configuring Liferay to display CAPTCHA's with numbers only - 7.2
Issue Configuring Liferay to display CAPTCHA's with numbers only instead of alphanumeric characters. Environment This issue affects Liferay 7.2 Resolution While the default CAPTCHAs in Liferay generated by...
Displaying Missing Navigation Widget Templates - 7.2 SP1
Issue Prior to SP1, it was possible to edit the Navigation ADTs using the following steps: Navigate to Control Panel > Sites > Sites For the "Global" site use the 3 dot menu to go to "Site Settings" Navigate to Site...
Volume of Web Content causing slow page loads
legacy Troubleshooting
Issue When navigating to Content & Data > Web Content there is a prolonged page loading time when there is a high volume of web content within a site. Environment Liferay DXP 7.2 Resolution The issue can be resolved by...