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Disable password verification for SSO users
legacy How To
Issue When changing the screen name or email address of a user, the portal now requires a password verification. This was not a requirement for previous versions of Liferay. Environment DXP 7.3+ Resolution This is a...
Exporting Document Library to LAR does not export file versions (product limitation)
legacy
Issue Exporting Document Library to a LAR file from Content & Data -> Documents and Media -> top-right three-dot menu -> Export / Import won't export file versions. Environment DXP 7.0 or higher Resolution This is a...
SVG images are not visible in Web Content draft
legacy Troubleshooting
Issue SVG images are not visible on the patch level (Fix Pack 20) and they used to be visible on the previous one (Fix Pack 11) Reproduction Steps Setup Liferay DXP 7.1 with Fix Pack 20 Create a Basic document...
Home URL of the instance does not work: 404 error
legacy Troubleshooting
Issue You find errors or warnings related with the default Home URL in the DXP's log file, the trace looks like this: 2021-08-20 07:55:59.166 WARN [http-nio-8080-exec-8][code_jsp:161] {code="404", msg="The requested...
Viewer Role is able to upload/edit the documents
legacy
Issue Steps to Reproduce: 1) Create a Site called HR 2) Create a Private page called Documents 3) In the Document's Page drag and drop Document and Media (Image-1) 4) Click on Document and Media Configuration and check...
Disable 'track' requests from Audience Targeting
legacy How To
Issue Sometimes there is a need to get rid of the following calls from Audience Targeting: /o/analytics-processor/track For example some of the browsers which attempt to send analytics events to Liferay...
Price Range facet is not working on Sell Price
legacy Troubleshooting
Issue Steps to reproduce 1. Create new minium site template. 2. Go to products for e.g ABS Sensor -> Click on SKUS -> Give Base Price as 120.00 and Sell Price as 40.00 3. Go to catalog page and select the $...
DLFileRank modules are not available anymore
legacy How To
Issue In Liferay DXP 7.3, DLFileRank modules are not available (document-library-file-rank-api, document-library-file-rank-service). Environment DXP 7.3 Resolution These modules have been archived in version 7.3....
Duplicate Tag Exception while Publishing a portlet on a migrated System
legacy Troubleshooting
Issue After having upgraded from 6.2 to DXP Cloud or Liferay DXP 7.0+ with staging enabled and tagged web content articles, trying to publish the articles to Live results in the following error: An unexpected error...
New field types that can be utilized in forms are needed
legacy How To
Issue Customizing the look and feel of Liferay sites require the addition of the following field types to their Forms. Accordion Tooltip Pop-up or dialog box Environment Liferay DXP 7.3 Resolution The easiest...
Can't run Talend Job with Java 11
legacy Troubleshooting
Issue When Liferay is using Java 11 or OpenJDK11, users cannot successfully run Talend Jobs through the Dispatch application. The job fails, and users may see an error like the following:...
[CKEditor] Copy-pasting images in the editor does not work
legacy
Issue Using CKEditor, after pasting a copied image, the image does not appear. Environment DXP 7.2 Resolution This behavior is intended as the CKEditor plugin required for this functionality, Upload Image, is not a...
What is the difference between the 'View' and 'Access' permissions?
legacy
Issue When defining permissions for a folder (for example, in Web Content or Documents and Media), I see a 'View' and 'Access' permission. Environment Liferay DXP 7.0, 7.1, and 7.2 Resolution The 'Access' permission is...
Liferay integration with Open Office remotely
legacy
Issue Is it possible to have Open Office on any other server then the one where Liferay is running? Environment Liferay DXP 7.2 Resolution It is a limitation of the OpenOffice/LibreOffice integration that it...
Invalid checksum error when initializing Liferay bundle
legacy Troubleshooting
Issue After defining the liferay.workspace.bundle.url property in the gradle.properties file, running a Gradle Task to initialize the bundle fails with the following error: Execution failed for task ':verifyBundle'. >...
"Choose an option" is not selected by default
legacy Troubleshooting
Issue When we select "Choose an option" from the options field, it is not getting selected. Steps to reproduce 1. Create a minium-site template. 2. Create a one product in it. 3. Next, create options in a product...
Deleting old data from 'AUDIT_AUDITEVENT' table in 6.2
legacy How To
Issue I want to clean up the AUDIT_AUDITEVENT table because the old data is taking up too much space. Environment Portal 6.2 Resolution Note: The following information involves customizations that are beyond the scope of...
How to Redirect to OpenID Connect Page after clicking the "Sign In" Button
legacy How To
Issue The steps users take to login via OpenID Connect are very long. They have to: Click the "sign in" button on the home page The Sign-In Portlet comes up Click on "OpenID Connect" link Choose the OpenID...
On content pages with no widgets, 'AllPortletsReady' should be triggered
legacy How To
Issue If a fragment is created with javascript that uses the following JS: Liferay.on ('allPortletsReady', function() { console.log('Hello from allPortletsReady');}); , and the content page has a portlet, the...
External URLs in @import url clauses are not aggregated to CSS
legacy Troubleshooting
Issue When creating a custom theme using an imported URL and with the CSS Fast Load property enabled, the URL content is not rendered. @import...
How to resolve "Could not convert socket to TLS" errors observed with email notifications for Forms
legacy Troubleshooting
Issue When email notifications are enabled for Forms, emails are not being received after a form submission. The following error is displayed in the logs: 2021-08-02 14:10:29.458 ERROR [liferay/mail-1][MailEngine:128] Unable...
Limitation in the number of fields in a Form when exporting to Excel (XLS)
legacy Troubleshooting
Issue When I want to export the entries for a very long form to Excel (xls) format, exporting fails with the below error in the log. ERROR [http-nio-8080-exec-97][PortletServlet:119]...
Why is the category/tag selection not working at article creation?
legacy Troubleshooting
Issue While the user is creating a new article, he cannot select the categories or tags of the specific site.     Environment Liferay Portal 6.2 Liferay 7.0+ Resolution In order to be able to select the...
Replacing NTLM SSO with Kerberos in Liferay Portal 6.2
legacy How To
Issue NTLM SSO protocol has some vulnerabilities addressed by Microsoft in CVE-2020-1472 (external link), forcing to use the secure RPC connection. See also How to manage the changes in Netlogon secure channel...
Can the cart store items independently for each Store?
legacy
Issue The use case is a marketplace (B2B2C) scenario. In that marketplace, there are multiple EC sites under the umbrella. There are cases where a user starts shopping at Store A, putting Store A items in a cart,...
How can a Liferay admin set the article-Id manually?
legacy How To
Issue How can a Liferay admin set the article-Id manually? Environment Liferay 7.0 Liferay 7.1 Liferay 7.2 Liferay 7.3 Resolution Start a vanilla Liferay bundle. Navigate to Control Panel --> Configuration...
Importing LDAP users with the same email address
legacy Troubleshooting
Issue I want to import LDAP users that have the same email address, but the import fails due to an error about a duplicate email address: 2021-08-02 16:53:47.766 ERROR [https-jsse-nio-4443-exec-13][LDAPAuth:432] Problem...
Configurations for embedded portlets are not updated when deploying an updated theme
legacy Troubleshooting
Issue I have a theme with an embedded portlet that I have deployed and applied to a site. I updated the configurations of the embedded portlet and deployed the updated theme to the site, but I do not see the updated...
Are Commerce Products searchable as digital assets with the normal (non-commerce) Search Results widget?
legacy How To
Issue Blogs, Web Content, Wiki, etc. all participate in the CMS as digital assets. Have Commerce Products the same behavior? Environment Liferay Commerce out-of-the-box Resolution Commerce Products are digital...
Does an upgrade to a new Liferay Fix Pack include the upgrade of Tomcat version?
legacy
Issue Do we need to upgrade the Tomcat version when we upgrade to a Liferay version? Environment Liferay DXP 7.2 Resolution A Fix Pack doesn't change the Tomcat version, it only patches Liferay that was...
Headless API call returns 404
legacy Troubleshooting
Issue When calling a Liferay method in headless delivery API, it returns 404, or an empty list. Example: "/v1.0/sites/{siteId}/document-folders" results in { "status": "NOT_FOUND", "title": "No Folder exists with...
How to select a web content article in a JSP
legacy How To
Issue  is there any documentation to select a Journal Article (Web Content Article) from a particular folder in a custom jsp? Environment DXP 7.2 Resolution There is a framework and API for doing that, actually with any...
Nmap report several ports as open despite not being marked as external in LCP.json
legacy
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue After performing a port scan with https://nmap.online...
After applying the hotfix, the warning 'properties modified in the future' shows
legacy Troubleshooting
Issue After the installation of the hotfix, the following warnings might appear on the Liferay console. INFO [main][BaseDeployer:871] Deploying admin-theme.war Warning: WEB-INF\liferay-plugin-package.properties...
Permission for products by catalog
legacy How To
Issue In our use case we have several channels and catalogs and some groups of people managing specific channels and catalogs, so they cannot see channels they are not supposed to. We need to mark the user to only...
Landscape print layout is missing in Chrome, Edge
legacy Troubleshooting
Issue Selection of landscape layout is not available in Chrome/Edge printing (CTRL+P) as only portrait mode is available. Environment Liferay DXP 7.0+ Google Chrome or Microsoft Edge Resolution The issue is only...
Unable to upload file bigger than 10MB with ClamAVSizeLimitException after enabling Antivirus
legacy Troubleshooting
Issue Unable to upload a file bigger than 10MB after enabling antivirus with the following error in the log 2021-07-19 08:35:43.476 ERROR [http-nio-8080-exec-9][PortletServlet:119] javax.portlet.PortletException:...
There is no pagination option for selecting the 21st place or higher range folder
legacy Troubleshooting
Issue There is no paging or search option found. As a result, it is unable to select a folder as the Root Folder if it is in the 21st or higher position. Steps to reproduce: Navigate to Global Site Go to document...
Is it possible to copy or pause an Experience?
legacy
Issue When creating and managing an Experience, there don't seem to be options to copy or pause an Experience, as the current options I see are only to create an Experience from scratch or fully delete it (which throws away...
javascript.fast.load=true does not bundle all of the JS files into a single JS file
legacy
Issue Despite the javascript.fast.load property being true, a lot of JS files (starting with /combo) are still loading separately on the pages. Note: This property is true by default.  Therefore, a lot of...
Associated users with Business account managing same Commerce Order
legacy How To
Issue Is possible to get every associated user with a B2B account has their own Commerce Order open? Environment Commerce 2.1 Channel type B2B. No Minium Theme installed. Resolution You should add the Account...
liferay-ui:asset-categories-selector shows an empty list
legacy How To
Issue Using liferay-ui:asset-categories-selector returns an empty list in DXP 7.3, this selector worked in versions prior to DXP 7.3. Environment Liferay DXP 7.3 Resolution liferay-ui:asset-categories-selector is...
Liferay Commerce, Placed Orders Widget: Pressing Browser 'Back' Button Loses Page Settings
legacy
Issue Using a browser's back button causes Commerce's Placed Orders Widget to lose both page placement and items per page configuration. Example Setup 1. Complete 5 Commerce Orders 2. Go to the Placed Orders screen...
Liferay Commerce, Products Widget: Pressing Browser 'Back' Button Loses Page Settings
legacy
Issue Using a browser's back button causes Commerce's Products Widget to lose both page placement and items per page configuration. Example Setup 1. From the Control Panel navigate to Commerce > Products 2. Change...
Known Vulnerabilities with Liferay Fjord Theme and 1975 London Theme
legacy Troubleshooting
The following issue may compromise the security of your Liferay Digital Experience Platform implementation.  Vulnerability Information The Liferay Fjord Theme and Liferay 1975 London Theme depend on third party...
Cannot run program "java" error when executing process to generate document previews
legacy Troubleshooting
Issue When uploading or previewing images or documents that have not been previously loaded, the following WARN will be thrown. WARN [liferay/document_library_pdf_processor-1][BaseProcessorMessageListener:40] Unable...
How Do the Search Suggestion Configurations Work?
legacy
Issue I am trying to configure a search Suggestion widget, and I would like to understand how the different configuration options function. Environment DXP 7.0 DXP 7.1 DXP 7.2 DXP 7.3 Resolution There are three...
Channels are not visible under Visibility tab for custom roles
legacy Troubleshooting
Issue Steps to reproduce 1. Create one product in minium site with specific catalog (i.e. Catalog "Sample"). 2. Set visibility of created product to speedwell channel . 3. Once the visibility is set, the channel...
Why Is My Search Suggestions Widget Only Showing Suggestions Part of the Time?
legacy Troubleshooting
Issue I enabled the Search Suggestions widget and now spelling suggestions are showing up for some searches, but not for other identical searches. Environment DXP 7.0 DXP 7.1 DXP 7.2 DXP 7.3 Resolution Check the...
Updating the database users in Liferay SaaS
legacy Troubleshooting
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue We have created users who can access the database...
Reindex button remains at 0%
legacy Troubleshooting
Issue You click in the "Reindex all search indexes" button but the progress bar is stuck in the 0% and the process is not executed Environment DXP 7.2 Resolution In some cases this is produced because a...
How can we get a complete picture of a user's activity history?
legacy How To
Issue Is there a way to find out how and by whom a user was created? Environment Liferay DXP 7.2 Resolution The steps below can be used to track user activity. Log in by 'Test' user (Admin User) Create a new user...
Edit Icon Not Showing Up After Upgrading to 7.3
legacy How To
Issue When upgrading from Liferay 7.0 or earlier to 7.3, existing Widget Pages do not show the Edit icon as observed when creating new Content Pages Environment DXP 7.3 Resolution Content Pages by default show the Edit...
How to set up a Mail Server with DXP to receive email notifications?
legacy How To
Issue This article outlines how to set up a Mail Server and SMTP in Liferay DXP to receive emails. Environment Liferay DXP 7.3 Resolution Liferay DXP uses a mail server and SMTP to get email notifications. Liferay...
NTLM and NTLMv2 in Liferay Portal 6.2
legacy
Issue The question is whether Liferay Portal 6.2 supports NTLM and NTLMv2 Environment Liferay Portal 6.2 Resolution The library used in Liferay Portal 6.2 supports both NTLM and NTLMv2 There is a property that can...
Liferay Adaptive Media Installation issues
legacy Troubleshooting
Issue When installing Adaptive Media 2.0.20 to Liferay DXP 7.0, it doesn't work, and the journal service override module described in the documentation doesn't work either.   Environment Liferay 7.0 DXP...
Repeatable web content structure items causes error and block publishing
legacy Troubleshooting
Issue Reproduction steps: 1) At Product Menu / Configuration / Instance Settings / Miscellaneous add English (United Kingdom) from Available to Current languages and set it as the default language (this is required to...
Can a page created by a 'Link to URL' template be included in search results?
legacy How To
Issue When performing searches, we can see the pages created by 'Blank' or 'Widget page' template in search results. However, pages created with a 'Link to URL' template are not displayed. How can I include pages with 'Link to...
Not able to delete rules in Product Publisher
legacy Troubleshooting
Issue Steps to Reproduce: 1. Go to Speedwell Catalog Page 2. Add "Product Publisher" portlet on the page 3. Click on Configure. 4. Keep Dynamic Selection as is 5. Open Filter section 6. Add rule with Category and save....
Assigning View Permission to any role is taking longer time due to Liferay Sync
legacy Troubleshooting
Issue Steps to Reproduce 1. Extracted a clean DXP SP6 2. Created Site 'A' having Document and Media Portlet. 3. Created a folder called 'Sample' in Document and Media Portlet. 4. Uploaded around 10000 documents in the...