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How can I change the editor used in the Knowledge Base app?
legacy How To
Issue How can portal administrators change the default editor of the Knowledge Base app installed in Lifray DXP? Environment Liferay DXP 7.0+ Resolution You can change the Knowledge Base's default editor from the Control Panel: System Settings > Knowledge Base > Service > Editor Name...
Dev Studio 3.9.0 does not start up with macOS Big Sur
legacy Troubleshooting
Issue Due to an issue with the bundled version of Eclipse, Dev Studio 3.9.0 on macOS Big Sur fails to start up, showing an error message "Alert: Failed to create the Java Virtual Machine." Environment Dev Studio 3.9.0 Resolution A future Dev Studio release will have the updated Eclipse...
Ability to set default "Viewable by" permission for assets
legacy
Issue On a Site with only Public Pages, if I create an asset (such as Web Content or Documents and Media) the "Viewable by" permission is set to "Anyone (Guest)" by default. After creating a Private Page on the Site, the "Viewable by" permission is set to "Site Members" by default....
Wiki FrontPage cannot be deleted or renamed
legacy How To
The page you are viewing has been machine translated for your convenience. As such, errors in translation are possible. Please refer to the original article for the most up-to-date version of this content HERE. Issue The Wiki creates a default page called "FrontPage" by default. If you...
DNSName components must begin with a letter error while starting LDAP server in Apache DS
legacy Troubleshooting
Issue During the configuration of Apache DS I encountered an issue that resulted in an IOException that interfered with starting the LDAP server: ERROR [org.apache.directory.server.wrapper.ApacheDsTanukiWrapper] - Failed to start the service....
Landing page redirection is not working after SAML configuration
legacy Troubleshooting
Issue Once the SAML is configured the Landing Page redirection is not redirecting to the desired page. Environment Liferay DXP 7.1 Resolution The pre and post-login actions (like DefaultLandingPage actions) are not compatible with AutoLogin solutions (like SAML). These pre and post-login...
Expand button not working in mobile view
legacy
Issue While clicking the Expand button of Document & Media in the Mobile, it is not working. Environment Liferay DXP 7.2 Resolution The Expand button is working on all screen size, however, the expand button does not do anything on the mobile version because the size of the document is...
When pasting a content into the Liferay editor, all the formatting is lost
legacy Troubleshooting
Issue After installing a Fix Pack, when an HTML content is pasted to the Liferay Web Content editor, all the format is lost, it no longer respects the styles. Environment Liferay DXP 7.0 Fix Pack 62+ Liferay DXP 7.1 Fix Pack 3+ Resolution Please install Liferay DXP 7.0 Fix Pack 84+ or...
Several unnecessary modules appear in the browser's console upon opening the Liferay site
legacy
Issue When opening the page of a Liferay DXP portal (public or private, logged in or not), several  modules will appear in the browser's Developer Tools' "Source" tab @ http://localhost:8080/o/js_bundle_config: Among these, some of them will not be apparently necessary for the...
Liferay Accessibility Conformance Report Whitepaper (508 and WCAG Compliance)
legacy
Liferay DXP Accessibility Conformance report based on VPAT version 2.4. Conformance to the listed accessibility standards has been evaluated by Liferay using a combination of automated static analysis tools and manual testing with assistive technologies (screen readers, screen...
7.3 Applications Menu shortcut "CTRL+ Shift + M" conflicts with Firefox and Chrome native shortcuts
legacy
Issue The new Applications Menu on 7.3 DXP can be toogled with the keyboard shortcut CTRL+Shift+M, however, when not logged into Liferay, the same shortcut natively toggles the Responsive Design Mode in Mozilla Firefox and the User Profile Selection popup on Google Chrome/Microsoft Edge...
How to disable birthday and gender fields from user profile
legacy How To
Issue Is it possible to disable birthday and gender fields from user profile? Environment Liferay Portal 6.2 Liferay DXP 7.x Resolution On Portal 6.2, go to Admin > Control Panel > Configuration > Users > Fields , and uncheck:  Enable Birthday Enable Gender On DXP 7.x, go to Control...
Site Facet is not working properly
legacy Troubleshooting
Issue Steps to reproduce Create the sites - site 1, site 2, site 3. Create the page named "search" Drag the "search result" and "site facet" portlet to enable search on this page. Search for any site. Expected Behavior: A list of matched keyword/list of all sites should be available to...
Resolving a "compressed-looking" control panel menu in a custom 7.3 theme
legacy Troubleshooting
Issue While attempting to upgrade our custom theme from 7.2 to 7.3, we have run into an issue where there is a "compressed" look for the new top-right control panel menu when comparing the custom theme with the classic theme (with less vertical white space than the Classic theme).  What...
How to reset mail settings
legacy How To
Issue How can I reset (delete from the database) mail settings I have previously set and saved from the UI, at Control Panel > Configuration > Server Administration > Mail? (e.g if I want to provide them through portal properties or environment variables) Environment DXP 7.2 Resolution...
Configurations file is not reflecting for Elasticsearch
legacy Troubleshooting
Issue When users try to change configurations using .config files, these may not always be reflected. Environment Liferay DXP 7.4 Resolution The concerns outlined above mostly happen when the configuration is saved in the database, overriding the configuration provided in the files....
Custom login page instead of default sign-in portlet
legacy How To
Issue Need to have a custom login page instead of a default sign-in portlet when a user tries to access a private page without being logged in. The private and public pages are not having Guest user’s VIEW permission.   Environment Liferay DXP 7.4 Resolution The following are the steps...
How to write some logs to a different log file
legacy How To
Issue We would like to move a trace from the main log file to a separate log file. Environment DXP 7.3+ Quarterly Release Resolution We can use a portal-log4j-ext.xml file to to add a new appender where we specify the name of the additional log file: 1. Edit portal-log4j-ext.xml. 2. Add...
Dual login count in Audit_auditevent table
legacy
Issue When a new user is created and logged in for the first time, the login count in the audit_audit event table will show 2 instead of 1, and when he logs in again, the count will only increase by 1. How does the audit_auditevent table work in the case of the login count? Environment...
Service builder upgrade issue related to class: "java.lang.ClassNotFoundException: com.liferay.portal.kernel.service.PersistedModelLocalServiceRegistry cannot be found by com.mchi.master.service.service_1.0.0"
legacy Troubleshooting
Issue ClassNotFoundException error while upgrading the Service builder of DXP 7.2 to DXP 7.4 2023 Q4.0. The error looks like this: 2024-01-18 09:31:22.491 ERROR [Refresh Thread: Equinox Container: 7c691475-51d0-4491-a1a2-40bee687e2d2][ModuleApplicationContextExtender:72] null...
Glowroot is not working : Connect to localhost:4000 [localhost/127.0.0.1] failed: Connection refused
legacy Troubleshooting
Issue Glowrrot is not working and giving these errors: ERROR [http-nio-8080-exec-5][GlowrootProxyServlet:66] null org.apache.http.conn.HttpHostConnectException: Connect to localhost:4000 [localhost/127.0.0.1] failed: Connection refused: connect Environment Liferay DXP 2023.Q4+ Resolution...
WARN Unable to add list type when executing the upgrade
legacy Troubleshooting
Issue We are executing the upgrade from 7.0 to 2023.Q3 version and we are getting following warning: 2024-02-02 08:28:57.379 INFO [main][UpgradeProcess:119] Upgrading com.liferay.portal.upgrade.v7_4_x.UpgradeListType 2024-02-02 08:28:57.492 WARN [main][UpgradeListType:55] Unable to add...
Troubleshooting "PWC6345: There is an error in invoking javac. A full JDK (not just JRE) is required" errors
legacy Troubleshooting
Issue When trying to open Blogs, Web Content, or other Liferay features, the following error is displayed in the logs: 2024-01-19 15:48:45.179 ERROR [https-openssl-apr-8443-exec-117][PortletRequestDispatcherImpl:304] Unable to dispatch request: PWC6345: There is an error in invoking...
Error after installing Liferay Reports App
legacy Troubleshooting
Issue After installing the Reports App in Marketplace, the bundle starts with the following errors in the logs and the Reports App is not available. 2023-12-22 12:03:06.499 ERROR [Framework Event Dispatcher: Equinox Container: 4e1c55cc-28c5-455d-8782-4c45737be7f1][Framework:47]...
Segments API taking more time
legacy Troubleshooting
Issue When there are around 230 user segments, it displays content based on the segment when the user logs in. Since there are more segments, the segment API takes more time to get the user segment. long[] segmentsEntryIds = _segmentEntryProviderRegistry.getSegmentsEntryIds(siteGroupId,...
Headless API: Read-Only and Write-Only fields
legacy
Issue Schemas used by Headless API have fields with properties readOnly: true or writeOnly: true. What does it mean? Which field must be used when making a POST/PUT/PATCH request? Environment Any Liferay environment using Headless API Resolution readOnly properties are included in...
Theme style is not minified
legacy Troubleshooting
Issue While building themes, user has noticed that theme's style files are not being minified. Environment Liferay DXP 7.4 Resolution Please change NODE_ENV=production by using the environment variable as per your OS before building the theme using yo liferay-theme This change makes sure...
Long Combo URLs Exceeding 2048 Characters
legacy
Issue Long inbuilt Combo URLs exceeding 2048 characters are getting blocked at WAF level. Environment Liferay DXP 7.4 Resolution The long /combo URLs are designed to intentionally be close to the maximum URL size, primarily for performance reasons. The source of the long URLs that start...
User requires a documented list of Key Highlights ,Important changes and Breaking changes
legacy
Issue How to get a list of highlights or important changes that happened while upgrading from one update to another update of DXP version 7.4 in a single document. Environment Liferay DXP 7.4 Resolution Exporting the list into a single document is not an available feature in the Liferay...
ServletException during Liferay startup caused by a NullPointerException
legacy Troubleshooting
Issue You might encounter an issue where you face an error when starting up Liferay which prevents proper functioning: javax.servlet.ServletException: java.lang.NullPointerException at...
How to disable NetVibes and Google Gadget in widget's sharing options
legacy How To
Issue Netvibes and Google Gadget widget sharing options could reveal some information. Is it possible to disable them? Environment Liferay DXP 7.2 Resolution The url of those servlets are managed by this properties in portal.properties file, you can modify them in order to get a 404 when...
Removal of Velocity Template Engine
legacy
Issue The option to enable Velocity Template Engine has disappeared in Liferay DXP 7.4 and Quarterly Releases.  Environment Liferay DXP 7.4 Quarterly Releases: 2023.Q3, 2023.Q4 Resolution Velocity templates were deprecated in Liferay DXP 7.0 and were removed in favor of FreeMarker...
LPS-200065 is in the 2023.Q4.1 Quarterly release notes but is missing from the bundle
legacy Troubleshooting
Issue LPS-200065 was included in the DXP 7.4 2023.Q4.1 release notes, but it was missing from the bundle Environment Liferay DXP 7.4 2023.Q4.1 bundles and docker images Resolution LPS-200065 has been included in the DXP 7.4 2023.Q4.2. release instead. You should update to this, or a...
com.liferay.portal.servlet.filters.i18n.I18nFilter has been removed. What do I need to do?
legacy Troubleshooting
Issue During startup (or upgrade) we see this error in the logs ERROR [main][VerifyProperties:163] Portal property "com.liferay.portal.servlet.filters.i18n.I18nFilter" is obsolete Why was this removed, and what do we need to do now? Environment 2023.q4.0 Resolution You probably see this...
Errors calling an external SOAP web service related to javax.xml.ws.spi.Provider or com.sun.xml.ws.spi.ProviderImpl after upgrading to Java 11
legacy Troubleshooting
Issue We have developed a custom login pre-action module where we want to call an external SOAP web service, this module was working on older Liferay versions. After upgrading to Java 11, if we try calling this external SOAP web service, we are getting errors related to...
Does Liferay have a health check URL or a similar monitoring mechanism?
legacy
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue We need to monitor Liferay nodes health in order to connect it from our load balancer. We would like to know if Liferay provides a...
Service builder does not generate correct class package
legacy Troubleshooting
Issue Service Builder does not generate the correct class package when both "com" and "org" are included in the package path. Steps to Reproduce: 1. Create a service.xml with package-path com.liferay.org and a compound PK. 2. Build the service gw buildService Expected Behavior: The...
Need to clone a Production environment to a lower one
legacy How To
Issue We had some issues upgrading our Production environment about a year ago and had to roll it back. Our Non Production and Pre-production environments remained on the newer version of Liferay (at the time) and we haven't attempted an upgrade since. We need to clone our Production...
How to rollback to a previous version of Liferay?
legacy Troubleshooting
Issue We would like for some guidance on how to revert Liferay 7.3 to 7.1. Environment DXP 7.0+ Resolution If you have a backup copy of your 7.1 database and instance, you should be able to redeploy the pre-upgrade database and connect to it. You can't roll the upgraded database back,...
Suppressing an InvalidHost Warning
legacy Troubleshooting
Issue Is it possible to suppress InvalidHost warnings that are similar to the following: 2023-12-18 18:15:55.485 WARN  [https-jsse-nio-8443-exec-5][code_jsp:161] {code="500", msg="", uri=/} java.lang.RuntimeException: Invalid host name null Environment 2023.Q3 Resolution In order...
"Constraint Violation in UpgradeListTypeType" error in upgrade
legacy Troubleshooting
Issue When attempting to upgrade, it has been observed an error when transitioning from a bundle prior to U100 to a bundle between U100 and U103. Any attempt to upgrade beyond U103 results in a failure with the following error message: ERROR [main][DBUpgrader:70] null...
Environment becomes unstable after number of file descriptors has steadily increased
legacy Troubleshooting
Issue A Liferay environment with a frontal element has become unstable after running for a few days. Checking the system's health, there has been a steady increase of open file descriptors. Environment Liferay DXP 7.4 Liferay Quarterly Release 2023.Q3, 2023.Q4 Resolution This behavior...
Possibility of improving SEO removing "/-/" from friendlyURL
legacy
Issue When the user uses the default Liferay Blogs and clicks on Read More, the URL implicitly contains "/blog/-/blogs/" along with the friend URL part. However, the user needs to just have '/blog/' instead of '/blog/-/blogs/', as it is severely impacting the SEO. Environment Liferay DXP...
How to check Preferences from table PortletPreferences on 7.4
legacy
Issue On DXP 7.2 you could check the portlet preferences directly in PortletPreferences table but now on DXP 7.4 is different Environment DXP 7.4 Resolution Now on 7.4 there is a new table: PortletPreferenceValue which stores all the values that previously existed in the Preferences...
How can I tell if a portlet is being used?
legacy How To
Issue I would like to know if a portlet is being used or not in my Liferay instance Our Liferay instance has many virtual hosts, each virtual host has many sites, each site with many pages We cannot do the check manually by navigating trough all the page to check if the portlet is added...
What is the 'instance-id' field?
legacy
Issue What is the instace-id or instanceId field and what is it used for? Environment All Liferay versions Resolution It's a random alphanumeric value. Liferay uses this value to be able to identify the field uniquely. Actual generation sample code: JS (fieldSupport.js) export function...
Configure Custom 404 error Page on WebLogic Server
legacy How To
Issue How to redirect users to a Custom Page for Error Code 404 when Liferay DXP is deployed on the WebLogic Server? Environment Liferay DXP 7.4 Resolution Create a 404 Custom Error page (e.g mypage.html) inside...
Remove/ Restrict the 'Delta' parameter from the URL
legacy
Issue Users can change the value of the 'delta' parameter in the URL and the entries of the page are seen as per the value provided in the parameter. If a higher number is provided in the delta, the performance of the system gets impacted. Users should not be able to modify the value of...
Is it possible to separate Liferay module jars and custom jars in osgi/modules directory in the Quarterly Release
legacy Troubleshooting
Issue After upgrading to Quarterly Release 2023.Q3, Liferay modules are now stored in osgi/modules directory. Is it possible to separate Liferay module jars and custom jars in osgi/modules directory in the Quarterly Release? Environment Quarterly Release 2023.Q3.x Quarterly Release...
com.liferay.petra.content.ContentUtil is not available in Liferay DXP
legacy How To
Issue After upgrading Liferay DXP 7.3 to DXP 7.4, the below class is not available in DXP 7.4 but was present in DXP 7.3. Is there any alternative for this? com.liferay.petra.content.ContentUtil Environment Liferay DXP 7.4 Resolution Petra-content has one class, ContentUtil, which is...
BatchUpdateException when upgrading to Liferay Quarterly Release with SQL Server
legacy Troubleshooting
Issue We have received a recent report where a BatchUpdateException was identified while upgrading from an earlier Liferay DXP 7.4 update to Liferay Quarterly Release while using SQL Server You may see an error such as the following: ERROR [main][UpgradeStepRegistratorTracker:178] Failed...
JBoss Datasource Error Causing Production Outages
legacy Troubleshooting
Issue We had two production outages today and observed the following error: ERROR [liferay/search_writer/SYSTEM_ENGINE-7][ElasticsearchIndexWriter:143] java.lang.IllegalStateException: Future got interrupted Caused by: javax.resource.ResourceException: IJ000470: You are trying to use a...
Audit OSGi Dependency Error Post Upgrade
legacy Troubleshooting
Issue We are observing the below error after upgrading: WARN  [main][DependencyManagerSyncUtil:73] Declarative Service Unsatisfied Component Checker check result: _Bundle {id: 148, name: com.liferay.portal.security.audit.event.generators, version: 5.0.15}_ Declarative Service {id: 279,...
Liferay DXP 7.4 Upgrade Compatibility with Spring 6.0.X
legacy
Liferay Support does not recommend or endorse specific third-party products over others. The information provided about products not created by Liferay is for reference purposes only, and any implementation of these principles will be at your team's discretion. Issue Can Liferay DXP 7.4...
PortalUtil.getPortalURL() is returning http response
legacy Troubleshooting
Issue While trying to fetch some data using PortalUtil.getPortalURL(httpServletRequest) method, it returns http response even on a SSL enabled website. Environment Liferay DXP 7.3 Liferay DXP 7.4 Resolution There might be multiple reasons for this behavior. One of the usual reason is...
Upgrade to 7.4 Error - DDMFormFieldValue
legacy Troubleshooting
Issue When attempting to upgrade to DXP 7.4, users encounter the following error: WARN [main][DDMFieldUpgradeProcess:616] null java.lang.NullPointerException: null at com.liferay.dynamic.data.mapping.storage.DDMFormFieldValue.getType(DDMFormFieldValue.java:131) Environment Liferay DXP...
Context initialization failed errors on deploying custom layout template
legacy Troubleshooting
Issue Cannot deploy custom layout template to the portal Steps to reproduce: Startup Deploy the attached custom layout template Expected Behavior: It should be deployed successfully. Observed Behavior: The following error is thrown in the server console  INFO...
Cannot start a cluster with java.lang.IllegalAccessException: class javax.naming.spi.NamingManager
legacy Troubleshooting
Issue After configuring the cluster using DNS_PING we obtain below stacktrace and the cluster doesn't start: com.liferay.portal.kernel.exception.SystemException: Unable to create JGroupsClusterChannel at...
ORA-01795: maximum number of expressions in a list is 1000_ [Sanitized]
legacy Troubleshooting
Issue After performing an upgrade between DXP versions and using an Oracle database, the following errors are observed: ERROR [main][UpgradeStepRegistratorTracker:185] Failed upgrade process for module com.liferay.dynamic.data.mapping.service...
Getting same response from two URLs having space ( ) and hyphen (-)
legacy
Issue When a friendly URL is created using hyphens (E.g. https://www.abc.in/test-my-friendly-url), then one more URL, same as the friendly URL, having space ( ) in place of the hyphen (-) (E.g. https://www.abc.in/test my friendly url) delivers the same response as the friendly URL when...

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