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Error message: Portal property "session.timeout.auto.extend" was modularized to com.liferay.frontend.js.web as "auto-extend"
legacy Troubleshooting
Issue When starting up Liferay DXP, the following error message is displayed in logs: ERROR [main][VerifyProperties:138] Portal property "session.timeout.auto.extend" was modularized to com.liferay.frontend.js.web as...
Certificate details of internal load balancer
legacy Troubleshooting
Issue There are few static IPs for private S2S connectivity, over different services like webserver and database. However, for webserver whose static IP is 172.xx.xx.xx, the certificate is updated at the...
Spring Boot Client Extension fails with [invalid_token_response] An error occurred while attempting to retrieve the OAuth 2.0
legacy Troubleshooting
Issue We have a Spring Boot extension client that interacts with the Liferay APIs and that makes the OAuth2 challenge via OAuth2AccessToken oAuth2AccessToken =...
How to migrate from SharePoint to Liferay DXP?
legacy
Issue We would like to migrate a lot of content from SharePoint to Liferay. Are there any Liferay-specific tools, connectors, or utilities available to facilitate this migration process? Environment Liferay DXP...
Security scan detected a "Reference to Windows file path is present in HTML"
legacy Troubleshooting
Issue Our security scan detected a "Reference to Windows file path is present in HTML" in the following URL:...
Liferay logs Timezone
legacy How To
Issue How do change the timezone displayed in the Liferay log files without changing the JVM time zone? Environment Liferay DXP 7.4 [All updates] Liferay Quarterly Release Resolution Get a copy of...
Error message: Portal property "cluster.executor.debug.enabled" was renamed to "cluster.link.debug.enabled"
legacy Troubleshooting
Issue When starting up Liferay DXP, the following error message is displayed in logs: ERROR [main][VerifyProperties:220] Portal property "cluster.executor.debug.enabled" was renamed to "cluster.link.debug.enabled"...
Unable to initialize bundle
legacy Troubleshooting
Issue Tomcat folder is missing after running blade gw initbundle command. Steps to reproduce: 1. blade init -v dxp-7.4-u102 liferay-workspace 2. echo >> liferay-workspace/gradle.properties 3. echo...
How to resolve "From address not allowed" email errors in a Liferay SaaS environment
legacy Troubleshooting
Issue In our SaaS environment, email notifications are failing when the "From Address" domain does not end in "@lxc.app" in our notification template for creating objects (even after adjusting the "Email Sender"...
Obsolete "module.framework.properties.dependency.manager.sync.timeout" Portal Property
legacy
Issue Migrating from Liferay 7.3 to 7.4, I noticed that the module.framework.properties.dependency.manager.sync.timeout property no longer works in 7.4. This is the error I'm getting: ERROR...
Obsolete "dl.file.indexing.interval" Portal Property
legacy How To
Issue Migrating from Liferay 7.3 to 7.4, I noticed that the dl.file.indexing.interval property no longer works in 7.4. This is the error I'm getting: ERROR [main][VerifyProperties:172] Portal property...
How to determine the master node?
legacy How To
Issue I am running a clustered environment, and I would like to know whether the node I am currently on is the master node. Environment DXP 7.0+ Resolution Liferay doesn't have a fixed “master” node in the...
Liferay Support for Spring 5.x
legacy
Issue Since, Spring 6.0.x supports JDK 17-21, while Liferay DXP 7.4 supports JDK 8 and JDK 11, hence upgrading to Spring 6.0.x for Liferay is currently not possible. Also, Spring 5.x's End of Support (from...
Custom module fails to start with error "Stopping blacklisted bundle"
legacy Troubleshooting
Issue I have deployed a custom module, but it is failing to start and does not work. The logs show this message: Stopping blacklisted bundle my-custom-portlet_1.0.0 Environment Liferay DXP 7.4 Liferay PaaS...
Accessing the virtual instance over another machine without using the internet
legacy How To
Issue How to access the virtual instance (of Liferay Server running on Machine A) over Machine B without using the internet? Environment Liferay DXP 7.4 Resolution First, check the domain configured for...
Log4j warnings and error on startup after upgrading to Update 36
legacy Troubleshooting
Issue After upgrading Liferay DXP 7.3 to Update 36, the following warnings and error are printed in the logs on startup: log4j:WARN Continuable parsing error 3 and column 30 log4j:WARN Document root element...
Redirect URL configuration does not persist after a restart
legacy Troubleshooting
Issue We noticed that after changing the Security Mode of Redirect URL configuration from "IP" to "Domain", and subsequently restarting Liferay, the configuration was back to "IP" again. We want to ensure this...
Weblogic 14.1.1 + Liferay Installation
legacy How To
NOTE: Liferay Support does not recommend or endorse specific third-party products over others. The information provided about products not created by Liferay is for reference purposes only, and any implementation...
Obsolete "layout.comments.enabled" Portal Property
legacy
Issue Migrating from Liferay 7.3 to 7.4, I noticed that the layout.comments.enabled property no longer works in 7.4. This is the error I'm getting: ERROR [main][VerifyProperties:172] Portal property...
Identifying the license information for components used in Liferay DXP
legacy
Issue I need to know the license information for components used in Liferay DXP. My security scan tool is flagging Liferay components with license not found errors. Environment Liferay DXP Resolution Liferay can provide...
Is it possible to disable the /combo/ present when loading the sites?
legacy How To
Issue When loading the sites, we always notice a /combo/ component at the beginning. Is it possible to disable it? Environment All environments Resolution The combo requests will disappear if you use the property...
CDN caching of images and JSON files
legacy
Issue Are the images and JSON files served from Liferay cached at CDN in Liferay Cloud? Environment Liferay Cloud- PaaS Resolution According to Google's documentation, images (including JPEG and PNG) are cached...
Errors when attempting to create/edit web content from the control panel
legacy Troubleshooting
Issue After to recently migrated from Liferay 7.3 to 2023.q3.7, an error occurs immediately upon entering the edit (or creation) of content (and it continues to reproduce in the JS console when switching languages in...
java.sql.SQLException: Illegal mix of collations for operation 'UNION'
legacy Troubleshooting
NOTE: Be sure to take a backup of your database prior to making any changes. Always test the changes in a lower environment before making changes in production. Making manual changes to the database is not...
Database level changes in Quarterly Releases
legacy
Issue What are the database-level changes from DXP 2023 Q4.0 to DXP 2024 Q2.0? Are there any additions of new tables, fields, and modifications to the existing tables? Environment Liferay DXP [all versions]...
How can I check the progress of an upgrade?
legacy How To
Issue Is there a way to check the progress of an upgrade while it is still happening?  Environment Quarterly Release 2024.Q1 2023.Q4 2023.Q3 DXP 7.4 DXP 7.3 DXP 7.2 DXP 7.1 Resolution The simplest way to do this would be...
Missing default Store
legacy Troubleshooting
Issue When trying to perform an upgrade, the following error appears in logs: ERROR [main][DBUpgrader:70] Missing default Store Environment Quarterly Release: 2023.Q3, 2023.Q4, 2024.Q1, 2024.Q2 Liferay DXP 7.4...
Unable to include JSP
legacy Troubleshooting
Issue The following errors are encountered when the user accesses the portal, which increases the log size. ERROR [https-jsse-nio-0.0.0.0-8443-exec-29][DynamicIncludeUtil:81] java.io.IOException: Unable to include...
Outbound connections from Liferay DXP
legacy
Issue As a Liferay DXP administrator, I would like to know which outbound connections Liferay DXP can potentially establish in order to only let it connect a restricted set of IPs. Environment Quarterly Release:...
java.lang.Error: factory already defined when starting up 2024.Q2 with JDK 17
legacy Troubleshooting
Issue Start up an environment with Liferay DXP 2024.Q2 and JDK 17. The following error message appears: ERROR [io.undertow.servlet.request] (ServerService Thread Pool -- 78) UT015005: Error invoking method...
Logs rotation based on size in Liferay DXP 7.4
legacy How To
Issue Configuring log rotation for logs based on the size. Environment Liferay DXP 7.4 Resolution The logs can be rotated based on size by making a small adjustment in the portal-log4j.xml file. Extract...
JBoss and JDK 21 compatibility
legacy
Issue JBoss EAP 7.4 is not compatible with Java 21 based on this Red Hat JBoss Enterprise Application Platform (EAP) 7 Supported , therefore, the customer is looking for an appropriate path for the upgrade, either...
"SAX Security Manager could not be setup" Warns
legacy Troubleshooting
Issue We are finding many Warns "SAX Security Manager could not be setup" in the Liferay logs. How can we resolve these messages? Environment Liferay Quarterly Release 2024 Resolution The observed behavior is a...
Why doesn't the upgrade log show the core upgrade completed message?
legacy
Issue When tailing the upgrade log in a new terminal separate from where the upgrade was initiated, the following logs indicating the completion of an upgrade may not be printed:  Completed Liferay core upgrade process in...
"Custom Field" data for Navigation Menu is not included, while fetching it from 'Navigation Menus Headless API'
legacy Troubleshooting
Issue When trying to fetch the details of the "Navigation Menus" via the 'getNavigationMenu' Headless API, the 'Custom Field' data is not included in it. Steps to reproduce: 1. Navigate to Control Panel >...
Libraries missing in DXP 7.3 update 36
legacy Troubleshooting
Issue We have observed a couple of errors, while building our project for DXP 7.3 u36, since there are libraries missing. Especially the library com.liferay.petra.string which is missing for u36. Are those libraries...
'Pages' option is not visible under the 'Site Builder', after the upgrade
legacy Troubleshooting
Issue The 'Pages' option is not visible under the 'Site Builder' Steps to Reproduce: Start any DXP 7.4 Update 42 with any Database Navigate to Site Builder> Pages> Create a few pages. After following the above steps,...
DB Upgrade to a Q2 release using JDK 21 results in an error
legacy Troubleshooting
Issue The following error is being encountered when trying to upgrade to a Q2 release running ./db_upgrade_client.sh and using JDK 21 JVM arguments: [-Dfile.encoding=UTF8, -Duser.country=US, -Duser.language=en,...
Compatibility of Spring 6.x with Quarterly Releases
legacy
Issue According to article https://github.com/spring-projects/spring-framework/wiki/Spring-Framework-Versions , Spring 6.x will have JDK from 17-23. Since Liferay DXP 2024 Q2 supports JDK 21 as the recommended...
Are The Layout Parallel Render Portal Properties Deprecated in Liferay 7.3?
legacy How To
Issue Migrating from Liferay 7.2 to Liferay 7.4, you may notice that the layout parallel rendering properties have been deprecated. The following logging during the upgrade can be seen noting that the properties are...
Integrity constraint violation: unique constraint or index violation: IX_
legacy Troubleshooting
Issue When trying to start a clean Liferay bundle with the Hypersonic database and no portal-ext.properties, the following exception is being encountered:  2024-07-22 18:47:13.741 ERROR...
Some redirects executed from a custom module are not performed in JBoss EAP/Wildfly
legacy Troubleshooting
Issue Given a custom module with a portlet component which includes the following code: ... @Override public void doView(RenderRequest renderRequest, RenderResponse renderResponse) throws IOException,...
How to Enable Cookies Banner for Specific Sites
legacy
Issue Is it possible to enable cookies for a specific site? Environment Liferay DXP 7.4 Resolution The ability to configure cookies on a per-site basis in Liferay requires defining a virtual host. If a site does...
session.test.cookie.support portal property
legacy
Issue Can we disable session.test.cookie.support in the portal-ext.properties file as it enables the user authentication process when an iframe is used? Environment Liferay DXP  Resolution This property is related...
Two locations to set up Password Reset Notification Templates
legacy
Issue There are 2 places in where the 'Password Reset Notification' template is present. One is in the Sign-In widget (Configuration > Set-up) and the other is in Control Panel > Instance Settings > Email. The...
There was an error when loading the "text" field
legacy Troubleshooting
Issue 'There was an error when loading the "text" field' is showing if user clicks on any portlet inside System Settings and Instance Settings. Environment 2024.Q1 2024.Q2 Resolution This behavior is only...
I am getting "Someone may be trying to circumvent the permission checker" while accessing Password Policies
legacy Troubleshooting
Issue When I try to access Control Panel → Password Policies, I get "Password Policies is temporarily unavailable." I get the following error message: 2024-07-30 13:15:07.411 ERROR...
Upgrading to a Quarterly Release fails due to Elasticsearch exceptions in the logs
legacy Troubleshooting
Issue When upgrading to a Quarterly Release, coming from an old DXP version, the upgrade fails because of some Elasticsearch errors that can be seen in the logs: ERROR [main][ROOT:47] bundle...
No minification of clay files impacting page load response times
legacy
Issue We see more number of Clay UI related network calls in the browser network tab in clean instance of Liferay and they are not getting cached also. It has JS and CSS files which are not minified into fewer combo...
Unable to login without the sameSiteCookies="none"
legacy Troubleshooting
Issue Without the sameSiteCookies="none" setting up, some vital cookies (e.g., JSESSIONID) are not created at all, preventing portal access. Environment Liferay DXP  Resolution This article:...
How to create schedulers in DXP 7.4 and above?
legacy Troubleshooting
Issue We've been using the below classes in our project to create schedulers:  com.liferay.portal.kernel.scheduler.StorageType   com.liferay.portal.kernel.scheduler.StorageTypeAware  After upgrading to a...
How to disable error messages?
legacy How To
Issue How to disable 'Your Request failed to complete' error messages? Environment Liferay DXP 7.4 Resolution Please note: The following information involves customizations or implementation ideas that are beyond...
How does Let's Encrypt validate custom domains to create their certificate?
legacy Troubleshooting
Issue How does Let's Encrypt validate custom domains to create their certificate? Environment Liferay Cloud Resolution Custom domains undergo a challenge before certificates can be properly issued. If the challenge...
Liferay DXP Agent Fails to Start on Jakarta (Tomcat 10) Images with javax.annotation Error
Troubleshooting
Issue When using a Liferay DXP instance deployed on a Jakarta-based image (e.g., Tomcat 10), the liferay-dxp-agent bundle may fail to start. The logs will show an org.osgi.framework.BundleException error related to an unresolved package import. A key part of the error message will look...
Client Extensions not working on Non-Primary Virtual Instances on PaaS
legacy Troubleshooting
Issue When deploying Client Extensions (CX) to a Liferay PaaS environment with multiple virtual instances, the CSS and JavaScript files for extensions on non-primary instances fail to load. This results...
Is it Possible to Require an Administrator to Enter Their Password When Changing a User's Password?
legacy
Issue When I want to updates a user's password as an administrator, the system does not require to re-enter my own password for authentication. This is inconsistent with other actions, such as updating a screen...
Is it possible to configure a custom page for the 403 error using Utility Pages?
legacy
Issue I am trying to add a new Utility Page for a 403 (Forbidden) error, but the only options available are for 404 (Not Found) and 500 (Internal Server Error). I would like to know if it is possible to create a...
How to setup custom error page in Nginx webserver
legacy How To
Issue NOTE: Liferay Support does not recommend or endorse specific third-party products over others. The information provided about products not created by Liferay is for reference purposes only, and any...
How to reference static assets by URL from a client extension on SaaS?
legacy Troubleshooting
Issue I am trying to use static assets (images) from the test-theme-css client extension that I deployed. When running the project locally, I am able to do this, but on SaaS, the URL does not work. Local URL:...
Is it possible to use wildcards with virtual hosts?
legacy Troubleshooting
Issue We are using Azure and we set the virtual hosts in the portal-ext.properties with virtual.hosts.valid.hosts with oursite-xxxx.region.azurecontainerapps.io We receive a blank landing page like this because the...