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Widget permissions aren't available on Content pages
legacy
Issue After upgrading from 6.2 to 7.2 version, when we try to modify the permissions of a widget used on a page, we don't have this option available (as we had in 6.2). This problem happens only for Content Pages. For Widget Pages you can still modify widget permissions. Environment...
Cannot access portal due to NoSuchResourcePermissionException exception
legacy Troubleshooting
Issue An error when rendering a page produces a critical issue that blocks the portal access. In the logs you could see a trace similar to this: com.liferay.portal.kernel.events.ActionException: java.lang.IllegalArgumentException: Someone may be trying to circumvent the permission...
Link page in fragments in 7.3
legacy How To
Issue In 7.3, contrary to 7.4, it is not possible to select a page using the type='link' tag in a fragment. Only 'content' and 'URL' options are available. This feature would be very useful to, for example, avoid creating as many manual URL links as languages needed. Environment Liferay...
Why is my site import failing with a Could not execute JDBC batch update error?
legacy Troubleshooting
Issue When I attempt to import a site with the Copy as New option selected under Update Data, the import throws a could not execute JDBC batch update error, which is caused by a duplicate entry exception: Unable to execute background task...
Autocomplete issue during login
legacy How To
Issue During login, the browser autocompletes the user's credentials into the fields based on past logins. Environment Liferay DXP 7.1 Liferay DXP 7.2 Liferay DXP 7.3 Liferay DXP 7.4 Resolution These login credentials are stored and filled out in the browser, so Liferay may not have full...
What if Liferay 7.0 Page Templates are not visible after upgrade?
legacy Troubleshooting
Issue The Page Templates from Liferay 7.0 are no longer visible for the certain users after the Liferay upgrade. Environment Liferay DXP 7.1 Liferay DXP 7.2 Liferay DXP 7.3 Liferay DXP 7.4 Resolution LPS-136413 and LPS-137014 are the solutions that improved the case. These fixes make...
Saving Site Settings with thousands of pages takes a long time and stops with a time out error
legacy Troubleshooting
Issue We made a change in Configuration > Site Settings and then clicked on Save. After processing for for a long time the portal returns a time out message and the change is not saved. We currently have more than 25 thousand pages related to our site. Environment Liferay DXP 7.2 Liferay...
Configuration of a fragment that appears on the selection section scrolls up when selecting the fragment present at the bottom
legacy Troubleshooting
Issue The configuration of a fragment that appears on the selection section scrolls up when selecting the fragment present at the bottom. Steps to reproduce: 1) Add a container to the home page 2) Add a card fragment into it and duplicate it for 5 times 3) Select the card fragment...
Info button is not visible for searched documents with a preview
legacy Troubleshooting
Issue Unable to download the file from search results as it only displays a preview of the file Steps to reproduce Start a clean bundle of Liferay  Go to Content & Data -> Documents and Media and upload a PDF file and DOCX file. On the home page, search for the DOCX file, and then select...
How to download a file I created on the liferay service in Liferay PaaS
legacy How To
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue Example use case: with the below command in the Liferay service, I exported the contents of a Liferay table to a file mysql -e...
Fixes present in Fix Packs affecting themes are not directly applied to my custom theme
legacy Troubleshooting
Issue Part of the fixes included in a given Fix Pack can be located within the base themes Unstyled or Styled. Just applying that Fix Pack might not make those changes appear in the custom themes which inherits from those base theme. Environment Liferay DXP 7.0+ Resolution Regenerate the...
New Analytics member's e-mail did not arrive
legacy Troubleshooting
Issue I added a new Analytics Cloud member but the e-mail to log in to the platform or activate the account did not arrive. Environment Analytics Cloud Resolution Make sure that the user has a Liferay account - if they do not have one, ask them to sign up on the Create Account link on...
Can I change the font and font size in the CKEditor of web content?
legacy
Issue Cannot set up the font and font size in the CKEditor Environment Liferay DXP 7.3 Resolution In DXP 7.3, there is no UI option to change font and font size in the CKEditor of web content by default. This is because the default CKEditor itself doesn't support setting font and size of...
I cannot add more than one resource into fragments
legacy
Issue When I try to add multiple files in the Resources section of the fragment using Drag & Drop, the portal only adds the first one. How do I upload several resources into fragments? Environment Liferay DXP 7.3 Resolution Unfortunately, currently it is not possible to upload more than...
MySQL client cannot export table into file with INTO OUTFILE directive
legacy Troubleshooting
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue I am using the MySQL Client of Liferay Cloud and I want to export the contents of a table to a file, with a command like        ...
SAML Authentication Issue: Message context was not authenticated when Azure AD as IDP
legacy Troubleshooting
Issue After enabling the SAML, when the user is trying to log in, authentication failed with the following message. ERROR [http-nio-8080-exec-36][BaseSamlStrutsAction:59] org.opensaml.messaging.handler.MessageHandlerException: Message context was not authenticated Caused by:...
Info button is not visible for searched documents with a preview
legacy Troubleshooting
Issue Unable to download the file from search results as it only displays a preview of the file Steps to reproduce Start a clean bundle of Liferay  Go to Content & Data -> Documents and Media and upload a PDF file and DOCX file. On the home page, search for the DOCX file, and then select...
Alphabetical order is not working with accented words in Forms
legacy Troubleshooting
Issue Steps to reproduce 1. Create a new form. 2. Add `select from list` field. 3. Add some options.      1. A      2. Z      3. Á      4. Ó 4. In the advanced tab mark "order options alphabetically". 5. Publish the form. 6. Add a forms portlet on a page and configure it to use the form....
Non localized text in 'Select from list' field in Forms
legacy Troubleshooting
Issue Steps to reproduce 1. Create a new form. 2. Add a `select from list` field. 3. Fill, at least, 6 options for this new field. 4. Deploy Forms widget into a page. 5. Click on Select field and assert the text "Search for..." is used as placeholder and aria-label attribute 6. Change...
Workflow immediately trigger when duplicate product is created
legacy Troubleshooting
Issue When we create duplicate product with workflow enabled, the user gets notification without clicking on `Submit for Publication`. Steps to reproduce 1. Enable workflow for commerce products. 2. Go to any existing products. 3. Duplicate the product, enter the name and catalog. 4....
Which is the most convenient tooling to create and build new themes?
legacy
Issue It is common among users being in doubt about which is the most suitable way to create and build new themes. Two main ways of doing this are available: Using Liferay Blade or Liferay Developer Studio, which will use Gradle or Maven tasks in turn. Using the Liferay Theme Generator,...
Content Page image lost after changing site's default language
legacy
Issue After changing the default language on a site and checking content fragments that include images, the content on existing pages is not displayed anymore if we change the translation. Environment DXP 7.2 DXP 7.3 Resolution This is the expected default behavior because every...
Group not found in the instance during a Remote Staging configuration or publishings
legacy Troubleshooting
Issue Remote Staging configuration or publishing fails with the next error: com.liferay.portal.kernel.exception.NoSuchGroupException: Group 39662 does not belong in company 20097 Environment All versions of Liferay DXP Resolution Check the instance's virtualhost in where you have created...
Behavior change in searches for partial matches when using Elasticsearch 7
legacy
Issue The behavior for searches by a prefix on the content fields has changed. It continues working if you search by title fields. For example, if you have a content field with the "legal" word on it and you search the "leg" prefix, the behavior changes as With Elasticsearch 6: The...
How to change site URL prefix from /web/sitename to a custom one
legacy How To
Issue Our Liferay web site has the following URL prefix: /web/sitename and its URLs are: http://example.com/web/sitename/mypage We want to change the URL prefix to: /level1/level2/level3 so its URLs are changed to: http://example.com/level1/level2/level3/mypage How can we change it?...
Unable to move fragments in a page structure
legacy Troubleshooting
Issue When editing a Content Page, it's not possible to move fragments using the tree in the page structure sidebar panel. Environment Liferay DXP 7.3 Resolution Please contact support and request a hotfix with the LPS-133007. Additional Information LPS-133007.  , content:...
Image Properties window is no longer available
legacy Troubleshooting
Issue After updating the portal, we noticed that the Image Properties window no longer appears when editing images in a Web Content. Environment Liferay DXP 7.2 with fix-pack-dxp-11-7210 or higher. Resolution This behavior is due to LPS-127058 (included in the portal since Fix Pack 11),...
Can Multi-Factor Authentication (MFA) be set for specific roles only?
legacy
Issue We want to set up MFA for Administrators only. Is this possible with Liferay out-of-the-box? Can we target specific users to sign in using multi-factor authentication? Environment DXP 7.4 DXP 7.3 DXP 7.2   Resolution Liferay's out-of-the-box functionality for MFA is binary in its...
"Ready for Publication" slider does not work as expected.
legacy Troubleshooting
Issue Steps to reproduce Start a clean bundle of Liferay DXP 7.2 installed with dxp-9 Go to Publishing -> Staging and enable staging for Local Live with page versioning enabled for public and private pages Create a new Content Page and publish it Edit the Content Page and add any basic...
URL of "Link to URL" page not updated during publication.
legacy Troubleshooting
Issue Steps to reproduce Start a clean bundle of Liferay DXP 7.2 installed with dxp-9. Create a new site and enable local staging with pages and documents being enabled to be staged Go to Content & Data -> Documents and Media in the staging site and upload a document. Select the document...
Site Administrator cannot add images of global site to current site's web content
legacy Troubleshooting
Issue Site Administrator cannot see global site and it's content listed when trying to add an image from global site to current site's web content. Steps to reproduce: Log in as admin. Go to the Global site's Documents and Media and upload a basic document (E.g. Sample.png). Create a new...
Logged in segment is not matched for false value.
legacy Troubleshooting
Issue Reproduction steps: Go to Site administration -> People -> Segment Create a new segment called "Not logged in" Put the Session -> Logged in the condition in it and set it to equals - false Create a Content page, put a Header fragment on it Write "Logged in" in it Create a new...
Structure item is not getting saved in Asset Publisher.
legacy Troubleshooting
Issue Steps to reproduce Navigate to default site > Content & Data > Web Content:Structure Add a structure named "test structure" with a "text box" field Add a web content using the structure added in step 2 Navigate to Site Builder > Pages Add a content page Add an Asset Publisher...
Internet Browsers Supported by Liferay Help Center
legacy
The Liferay Help Center has been tested with the browsers listed below. Older browsers can still be used, but newer features may not look or work as intended. We recommend that you always use the current version of a browser. Most browsers provide an option for automatic updates....
MultiSearch Request solution for Liferay
legacy How To
Issue Liferay has no out of the box solution for handling MultiSearch Requests. Environment DXP 7.2 Resolution The Multi-Search API is exposed as a low-level API in Liferay Search's APIs through MultisearchSearchRequest - MultisearchSearchResponse from the...
URL length modification / restriction
legacy
Issue Sometimes we need to modify or restrict the length or URL Liferay generates ( for example for security custom solutions ) but Liferay has no out of the box solution for that. Environment DXP 7.2 Resolution The invoke filter handles the topic. The limit is 4000 chars and it can be...
Instance level LDAP configuration
legacy How To
Issue When configuring LDAP authentication from DXP 7.3, the companyId has to be configured on an instance level. This issue can present itself for example during a CI / CD development. Environment DXP 7.3 Resolution To properly configure the companyId, perform the next steps: Add the...
How to enable CSRF Token in Liferay?
legacy
Issue How to enable CSRF Token in order to prevent CSRF attacks in Liferay? Environment Liferay DXP 7.2 Resolution Liferay's p_auth token protects against CSRF and is enabled by default. Here is the main code that handles the CSRF...
Unable to show journal articles
legacy Troubleshooting
Issue We have some troubles when trying to show web contents. Scenario 1: Trying to show a web content in search results page. Some of the web contents in the search result show the error message "An error occurred while processing the template. The following has evaluated to null or...
Repeatable Geolocation field cannot be moved properly
legacy Troubleshooting
Issue Steps to reproduce 1. Start Liferay 7.3 Bundle. 2. Create a new structure. 3. Add a geolocation field and set property to repeatable 4. Create new web content with the above created structure. 5. Repeat the geo field in webcontent. Observed Behavior: When geolocation field is...
Change the GUEST_LANGUAGE_ID cookie to expire Null
legacy Troubleshooting
Issue The Guest language ID cookie in Liferay has a one-year expiration, whereas the undefined cookie in the F5 balancer caused the conflict. Is there a way to modify the Cookie's duration in Liferay? Environment Liferay DXP 7.0 Resolution The...
Document Library does not get deleted from the temp directory after re-indexing when using Amazon S3 Store
legacy Troubleshooting
Issue Steps: Set up Liferay to use Amazon S3 Store Navigate to Site Administration > Content & Data > Documents and Media Upload several documents Perform a re-index of the instance Navigate to [Liferay_Home]/tomcat/temp directory Expected Behavior: To see that the temp directory does...
View permission for the "Guest" is not selected by default
legacy Troubleshooting
Issue When we create WebContent, the permission for guest user is not selected by default. Steps to reproduce 1. Create new basic webcontent. 2. Before publishing, check the permissions of webcontent. 3. We see that permission selector point defaults to site member instead of guest....
dtSa cookies containing special characters
legacy
Issue As dtsa cookies are detected, are these cookies URLs cause for concern? Is there any information concerning these cookies in relation to Liferay? Use Case: As Liferay generated dtSa cookies contain the characters '||',  the user wants to whitelist them. Also, if special characters...
How to configure the default timeout value to any value instead of having it capped at 500ms
legacy
Issue The default library timeout until Liferay DXP 7.2 fix pack dxp-3 is 250ms. The default library timeout since Liferay DXP 7.2 fix pack dxp-4 is 500ms.  Use Case: The user would like to be able to set/configure the default timeout value to whatever they want instead of having it...
NoSuchUserException when setting email address in "To" field of Order Placed Notification Template
legacy Troubleshooting
Issue When placing an order and having an Order Placed Notification Template with an email address in the "To" field, a NoSuchUserException is shown and the order can't be placed. Steps to reproduce: 1. Start a new commerce bundle. 2. Reindex all search indexes. 3. Create a blank site...
Portlet Id changes from Staging to Production
legacy Troubleshooting
Issue ID of the portlet instance is different in the staging environment than in the real environment Steps to reproduce: Add a content editor portlet to a page. Go to staging. In staging: Edit "Configuration" Go to "Advanced styles" tab. Click on the button "Add CSS code for this...
Custom Layout Templates shows source code in Nested Application Portlet
legacy Troubleshooting
Issue Configure the Nested Application Portlet to appear with any of the custom layouts whenever it is used. Instead of the layout's rendering, the source code is shown. Steps to reproduce 1) Deploy the custom layout war file 2) Startup Liferay 7.1 with Fix pack 16 installed 3) Create a...
Liferay as SAML SP fails after switching the URL of the virtual instance
legacy Troubleshooting
Issue SAML configuration hasn't been working since the virtual host of the portal instance changed. Caused by: org.opensaml.ws.security.SecurityPolicyException: Request was required to be secured but was not at org.opensaml.ws.security.provider.HTTPRule.evaluateSecured(HTTPRule.java:126)...
A new version file is created for each slight modifications
legacy
Issue Is it possible to change the attribute of a file version without creating a new one? Environment Liferay DXP 7.0 Resolution Document and Media Portlet is designed to create a new file version whenever a file attribute changes.  Concerns with this design have been already raised,...
How to identify a Page Template using Freemarker
legacy How To
Issue I need to identify if the current page is a page template or not, using Freemarker from the applied theme. Is there a method similar to Layout.isPublicLayout() to achieve this? Environment Liferay DXP 7.2 Liferay DXP 7.3 Resolution Unfortunately there is no direct method available...
7.4 styled custom themes not working properly
legacy Troubleshooting
Issue When applying a styled based custom theme to a page in 7.4, header and other elements are misplaced and when you click the three elipsis button of a widget, options show up in the incorrect location. Environment Liferay 7.4 and Liferay Theme Generator 10.1.0. Resolution The...
Data Providers are not published to Live
legacy Troubleshooting
Issue A site under Staging has a form and a data provider ready to be published to Live. When publishing to Live, the form and the data provider are selected for publication. Result: The form is shown in Live but the data provider is not. Environment Liferay DXP 7.0, 7.1, 7.2 Resolution...
Runtime CSS minifier creates invalid CSS animation action
legacy Troubleshooting
Issue  transition: background-color 5000s ease-in-out 0s; becomes transition: background-color 5000s ease-in-out 0; when minification is used. At build time, the CSS gets compiled, but at the run time, when deployed into Liferay, the output depends on whether the minifier is used:...
Sort order in select file modal of Document & Media is not stored
legacy Troubleshooting
Issue Steps to reproduce: 1. Go to Content & Data > Document & Media and create atleast three folders( name as 2019,2020,2021). 2. In folder 2021, upload a file. 3. Go to Web Content > Structures and create a new structure which contains a Documents and Media field (no template is...
After the publication of child page, summary tab refers to parent page
legacy Troubleshooting
Issue Steps to reproduce 1. Set up vanilla Liferay DXP 7.2 2. Navigate to Control Panel > Configuration > System Settings > Infrastructure >Staging and enable the publication for child pages. 3. Create this layout structure(one parent page and two child pages)     Parent     -Child 1    ...
Workflow notification/assignment based on organisation role type
legacy How To
Issue If any user uploads a document in the folder under document and media in which the workflow has been assigned, it should notify the approver within the organization that is based on the role type configured in the workflow.  Steps to reproduce: Install the clean instance of Liferay...
Rendering Adapted Images in a Web Content Article Using Asset Publisher with Custom Display Template
legacy How To
Issue How can I use Adapted Images in a web content article displaying in the Asset Publisher with custom Display Template?  Environment Liferay DXP 7.3 Resolution Go to System Settings > Template Engines > Freemarker Engine > Restricted Classes and remove serviceLocator from the...
Incorrect French translation of the site language change message
legacy Troubleshooting
Issue Steps to reproduce 1. Go to Configuration > Site Settings > Languages and select `Define a custom default language and additional available languages for this site.` and set the French Language as the default one from the Default Language menu. 2. Navigate to Home page and add `fr`...
CKEditor is not displaying full source code text
legacy Troubleshooting
Issue Steps to reproduce 1. Set CKEditor as an editor for WebContent. 2. Start Liferay DXP 7.3  3. Create a new basic WebContent. 4. Write a long text, with multiple lines so that scroll should be visible. 5. Go to Source code and see we can't scroll until the end. Expected Behavior:...

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