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Non-Liferay Users Cannot Use Their Domain in Setup Wizard
legacy Troubleshooting
Issue We just ran a fresh install of Liferay and are seeing the following error in the logs: WARN [http-nio-8080-exec-5][PortalImpl:6760] null java.lang.IllegalStateException: Unable to get default company ID ...
java.lang.StackOverflowError while upgrading caused by getSuperLocale
legacy Troubleshooting
Issue Upgrading the database with the database upgrade tool fails, with the following (or similar) messages in the logs INFO  [main][UpgradeProcess:145] Failed upgrade process...
Custom deployment error "Require-Capability: osgi.ee=JavaSE"
legacy Troubleshooting
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue Cannot deploy a custom module due to the...
Enabling agent and adding packages in Bootdelegation properties to monitor Liferay application
legacy How To
Issue Enable Java agent (AppDynamics) on Liferay for monitoring the Liferay application. Required to add the packages from the agent to the...
Will the uploaded files get written to the tomcat /temp directory before moving to DB if setting dl.store.impl=com.liferay.portal.store.db.DBStore
legacy
Issue When setting the following property, whether the uploaded files will be written to the tomcat /temp directory before moving to DB. dl.store.impl=com.liferay.portal.store.db.DBStore Environment Liferay DXP 7.2...
Why I can see a document if I don't have permission in a parent folder and permissions inheritance is enabled?
legacy
Issue In a portal with the structure Folder1 > Folder2 > Folder3 > Document and below permissions: Folder1: Subscribe, View, Access Folder2: No permissions Folder3: Subscribe, View, Access Document: View,...
How can I know what third party libraries Liferay uses?
legacy
Issue I wonder what third party libraries's versions are distributed with Liferay. Environment N / A Resolution The file 'versions.html' included in a Liferay bundle enumerates the 'Third Party Software List' ....
When creating a Panel App Module, the instance becomes unresponsive
legacy Troubleshooting
Issue When trying to create a Panel App Module, the portal instance becomes unresponsive after signing in.  Environment DXP 7.4 Resolution This issue will be fixed in LPS-186113 and is caused by the conversion of...
Upgrading Liferay using a JNDI connection
legacy Troubleshooting
Issue When trying to upgrade a Liferay environment using a JNDI connection to the database the upgrade fails and produces errors.  Auto upgrade portal properties ("upgrade.database.auto.run=true" and...
Configure New Relic in Liferay PaaS
legacy How To
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Note: New Relic is a third party monitoring tool, use this...
Remote Apps feature not available in Liferay 7.4
legacy
Issue We installed Liferay 7.4 and didn't find the Remote App feature in Control Panel. Do we have to enable that feature or was it removed for some reason? Environment DXP 7.4 U61+ Resolution Looking...
GZIP filter disabled by default
legacy How To
Issue GZIP filter is not enabled after upgrading from DXP 7.0. Environment DXP 7.0, 7.1, 7.2, 7.3, 7.4 Resolution This functionality has been disabled due to the potential security risk over HTTPS. ...
The search does not return the page
legacy Troubleshooting
Issue The search does not return the page Steps to reproduce: 1. Create a Minium site 2. Navigate to Commerce>Channels >Minium Site Portal 3. Go to the tab Product/Category display pages 4. Click “Choose” on the...
SQLSyntaxErrorException is Thrown When Liferay Starts up
legacy Troubleshooting
Issue We set up a new environment deploying Liferay 7.4 U92 on JBoss EAP 7.4. When Liferay starts up, we observe the following error in the log: Caused by: com.liferay.portal.kernel.log.LogSanitizerException:...
I would like to know more about the counter count-up conditions.
legacy
Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us....
The requested resource could not be found errors
legacy Troubleshooting
Issue The user dashboard and profile page are not accessible on the JBoss server Steps to reproduce: 1) Set up a clean instance of Liferay 7.4 on JBoss EAP 7.4 2) login with admin (test user) 3) Navigate to the...
tcp.xml file path not mapped properly in clustering setup
legacy Troubleshooting
Issue The tcp.xml file path provided inside portal-ext.properties is unable to map it properly. The file is placed at ${Liferay_Home}/tomcat/webapps/ROOT/WEB-INF/classes/tcp.xml and the path provided inside...
Multiple Nullpointer warnings while upgrading in DDMFieldUpgradeProcess
legacy Troubleshooting
Issue Many warnings appears while upgrading Liferay DXP 7.4 from previous versions, affecting the DDMFieldUpgradeProcess (v4_1_0): INFO [main][UpgradeProcess:118] Upgrading...
Error updating DXP 7.4: Major upgrade finished with result failure
legacy Troubleshooting
Issue We are updating DXP 7.4 from Update-X to Update-Y following this article https://help.liferay.com/hc/es/articles/4415761553677 Also we followed this article too:...
Log4J 2 is required
legacy Troubleshooting
Issue When system starts, following error message is showed in the log: ERROR [Start Level: Equinox Container: 6841ecc3-6984-4344-8287-86848c86a132][Log4jConfigUtil:53] Log4J 2 <Configuration> is required...
StackOverflowError related to locales during upgrade
legacy Troubleshooting
Issue You might encounter an issue where you receive a StackOverflowError during your upgrade process, such as this: ERROR [main][ROOT:56] bundle com.liferay.portal.verify.extender:7.0.24...
Manually Installing Liferay Connector to SAML 2.0
legacy How To
Issue We need to manually install and/or update the Liferay Connector to SAML 2.0. This is primarily done for security reasons, such as a Liferay bundle being firewalled off the internet.  Environment DXP 7.3...
Is JDK 17 supported by Liferay?
legacy
Issue We would like to use JDK 17 but we see that it is not listed in the Compatibility Matrix Environment Liferay DXP 7.0+ Resolution JDK 17 is not supported as of yet. However, it is already being considered The same...
The custom scheduler is not working after upgrading from 7.4 U62 to U90
legacy How To
Issue We have written a scheduler which works perfectly in 7.4 U62, but when we updated our bundle to 7.4 U90, it is not working.    Environment Liferay DXP 7.4   Resolution Due to the changes by LPS-176754, please adapt...
Unable to see upload option under 'Talend' tab
legacy Troubleshooting
Issue The user is not able to see the upload option for the file in the 'Talend tab' of the job scheduler. Steps to reproduce: Start DXP server Navigate to Control Panel > Job Scheduler Click on the add button to...
Error updating DXP 7.4: Upgrade process failed or upgrade dependencies are not resolved
legacy Troubleshooting
Issue We are updating DXP 7.4 from Update-X to Update-Y following this article https://help.liferay.com/hc/es/articles/4415761553677 But when system boots with the Update-Y installed, following message is showed in...
Firewall is blocking special characters
legacy Troubleshooting
Issue Particular variables or special characters, like "@" and "$," are present in the URLs that the security layer blocks. Some security rules do not allow special characters like "@" and "$" in the URLs used when...
AnalyticsEventModelImpl error during upgrade via Liferay Upgrade Planner
legacy Troubleshooting
Issue While upgrading using Liferay Upgrade Planner, the AnalyticsEventModelImpl.java class encounter some errors The following errors are readable:...
Users are getting different behaviors when accessing different URLs as their virtual hosts
legacy
Issue The environment is set up so that 2 different domains are acting as their virtual hosts When a user accesses one domain and logs in, and then switches to the other domain name, they find that user sessions are...
Admin will not be allowed if they doesn't contain the domain @liferay.com
legacy Troubleshooting
Issue Users are unable to use any emails unless they have @liferay.com and are observing the "java.lang.IllegalStateException: Unable to get default company ID errors": SEVERE [http-nio-8080-exec-4]...
How to change ReleaseInfo panel in server administration, resources tab
legacy
Issue We want to change the Release Info panel, what is shown inside the Server Administration > Resources menu Environment Any DXP 7.x Liferay version Resolution Since it would require changing the...
Redirect is not going to expected site page after configuring friendly URL
legacy Troubleshooting
Issue After configuring a friendly URL for my instance Home Page, the redirect is not going to the expected site page. Environment DXP 7.2 DXP 7.3 DXP 7.4 Resolution In order to achieve the expected page redirect the...
Should LDAP verify that user images exist in the Document Library?
legacy
Issue Some user images are missing from my Document Library, but they still have references in the IMAGE table in the database. As a result, LDAP doesn't re-import the user images during an LDAP import. Should...
Strange sudden shutdown of the portal running on Apache Tomcat
legacy Troubleshooting
Issue Sudden shutdown with the following log snippet: INFO  [http-nio-8080-exec-325][SidemenuController:88] Enter in sidemenu as connected=false and isFirstConnection=false screenname=XXXXX flag=false...
ThemeServicePreAction Null Pointer Exception at startup
legacy Troubleshooting
Issue We always experience the following Null Pointer Exception at Liferay startup: Caused by: java.lang.NullPointerException     at...
java.util.zip.ZipException: Invalid CEN header (invalid zip64 extra data field size) when starting dxp using JDK 11.0.20
legacy Troubleshooting
Issue Start DXP against JDK 11.0.20, the following error is reported in the log: ERROR [main][ModuleFrameworkImpl:417] null org.osgi.framework.BundleException: Error occurred installing a bundle. at...
I cannot update the Payment status of an Order through PATCH request
legacy Troubleshooting
Issue Order Payment status does not change after sending a PATCH request, for example: { "paymentStatus": 1 } Environment Liferay DXP 7.4 Resolution The observed behavior is a known bug which is addressed...
Azure Active Directory authentication between DXP and underlying database
legacy
Issue I have a question regarding regarding the SQL AAD Integrated authentication. Is it supported (or not) for ManagedIdentity?  Connect using Azure Active Directory authentication - JDBC Driver for SQL Server | Microsoft...
"No primary key column found for AssetEntry" errors when upgrading from 7.2 to 7.4
legacy Troubleshooting
Issue After running the upgrade process from 7.2 to 7.4, the following error message is observed in the upgrade logs: 2023-03-31 21:42:50.514 ERROR [main][DBUpgrader:79] null...
Disabling jQuery breaks Control Panel and Login Portlet
legacy
Issue After disabling jQuery in DXP 7.2, it is no longer possible to close the control panel, expand the "Users" and other sections, and the login portlet breaks as well, resulting in reduced portal...
Unable to use /expandovalue/get-data method
legacy Troubleshooting
Issue When using the JSON Web Service API, to get the values for multiple column names, we find that filling the columnNames field on get-data Method does not yield any of the expected data. Any values input into the...
Calling OSGI Service in fragments
legacy How To
Issue Is there an option/API available to call OSGI Services directly in fragments like it's possible using serviceUtil and staticUtil? Environment DXP 7.4 Resolution Yes, you can obtain this by...
License Key CPU count on containers
legacy Troubleshooting
Issue The container views the total cores of the Host and gives an error that the CPU count has been surpassed when deploying Liferay on a containerized solution, having licensing for a specific amount of...
Application Servers supported for DXP 7.4
legacy
Issue The documentation page https://learn.liferay.com/en/w/dxp/installation-and-upgrades/maintaining-a-liferay-installation/updating-liferay uses Tomcat as the exemplified Application Server....
Template to be part of VCS
legacy How To
Issue We are using Github as VCS for our modules and themes code. Structure and Template changes are done manually on the server and they are moved to next server either by export-import or we have to again make the...
Cannot access source code on configuration mails with ckEditor
legacy Troubleshooting
Issue When try to put a source code on the configuration email, after save, the CKeditor shown an empty code. Environment Liferay DXP 7.4 U72 until the U75. Resolution Upgrade to Liferay DXP 7.4 Update 76 or...
Styles Panel styles does not apply to OOTB widgets when Publishing the page
legacy Troubleshooting
Issue When making changes to the Styles Panel (such as changing the background color of a Widget on a content page), the changes are not applied after publishing the page (In the view-source, CSS classes and styles are...
Unable to install any patch or hotfix on DXP
legacy Troubleshooting
Issue Even after trying with a vanilla instance and restarting the server, the user was unable to install a patch or hotfix. Environment Liferay DXP [all versions ] Resolution The above issue also might happen when...
PostgreSQL timezone
legacy
Issue The time zone of PostgreSQL is set as UTC. ・Is there any recommended setting for Liferay? ・Is there any issue for Liferay if TimeZone is set to UTC? Environment Liferay DXP 7.2 Liferay DXP 7.3 Liferay DXP...
Overriding Gradle default settings and downloading files from a local repository using IntelliJ
legacy Troubleshooting
Issue Downloading files from the default Liferay repository is not possible due to firewall settings while using IntelliJ. How to change the default Gradle settings for the repositories and use a local one...
FrameworkEvent ERROR when deploying Liferay to WebSphere
legacy Troubleshooting
Issue After an upgrade from 7.4 U69 to U73, the following errors are seen when deploying Liferay to WebSphere: ERROR [Framework Event Dispatcher: Equinox Container:...
Model Listener cannot record an occurrence for user assignment in a password policy
legacy Troubleshooting
Issue Unable to record audit records using the add association method in either the user listener or the password policy model listener when a user gets assigned to a password policy. Environment DXP 7.4...
API versioning in Liferay Headless
legacy
Issue Does Liferay Headless framework support API versioning? Environment DXP 7.3 Resolution Liferay Headless framework does support API versioning. With the combination of this GitHub...
Can't enable Xuggler in DXP
legacy Troubleshooting
Issue The "enabled" checkbox for Xuggler does not appear after properly following the official documentation containing the steps to enable it. Environment DXP 7.3 Resolution Please note that every time...
Is Liferay Portal 6.2 compatible with CentOS 8.6?
legacy
Issue Is Liferay Portal 6.2 compatible with CentOS 8.6? Environment Portal 6.2 Resolution CentOS 8.6 version is not tested and certified with Liferay 6.2. The supported configurations are only those...
React widgets take more than 10 seconds to load on page
legacy Troubleshooting
Issue React widgets that have files caching in the browser take 10+ seconds to load. Environment DXP 7.3 Resolution Using Webpack instead of NPM Bundler may help with this performance issue. Having only...
Does Liferay support session affinity with Azure?
legacy
Issue Is Azure Zone Redundant app service compatible with Liferay DXP? It appears that when you select an App Service to be Zone Redundant, Azure manages the cluster for you. That is, you don’t get access...
Web Content Display portlet loses the selected Web Content when upgrading to Fix Pack 20
legacy Troubleshooting
Issue After upgrading Liferay DXP 7.2 from Fix Pack 8 to Fix Pack 20, the Web Content Display portlets lost references to selected Web Content. Environment Liferay DXP 7.2 Resolution The issue is happening because...
How to generate a sustainable Maven project?
legacy Troubleshooting
Issue When creating a workspace using Maven, it is given a limited number of versions, so how to solve this in order to create a sustainable Maven project? Environment DXP 7.4 Resolution The properties in...
com.liferay.portal.kernel.exception.NoSuchCompanyException: No Company exists with the key {webId=liferay.com}
legacy Troubleshooting
Issue When starting a new cluster installation of Liferay 7.3, this error appears, and then I cannot access to Liferay's Control Panel and other functionalities. ERROR [main][PortalInstances:261]...