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I cannot publish Web content with E-mail type links
legacy Troubleshooting
Issue I cannot publish Web content after including an email-type link. The UI shows this error: Error: Your request failed to complete Environment Liferay DXP 7.4 U60 - U69 Resolution Please update to Liferay DXP 7.4 Update 70+. Or request a Hotfix that includes LPS-178153 to resolve the...
ADA Compliance: JAWS Screen Reader announcement does not match actual key command.
legacy Troubleshooting
Issue When I activate the three dot menu control, the JAWS announcement is not matching the actual key command. JAWS reads “Press space to activate the menu”, however, pressing space bar does not activate the menu. The menu is only activated by pressing the “enter” key. Steps to...
Logout function after disabling header
legacy Troubleshooting
Issue If we disable "Show Header" in Site Builder > Pages > Public/Private Pages settings > Look and Feel > Show Header, the user icon is not there. How should a user log out in this case? Environment 7.2 Resolution There is a way to display the User Personal Menu in the Control Menu if...
How to know the pages that have added a specific Portlet
legacy How To
Issue Is there a way that allows me to identify which portal pages have added a specific portlet based on the Portlet ID? Environment Liferay DXP 7.0+ Resolution Please run the attached script: ListSpecificPortletPages.groovy  Replace \'portletId\' with the specific Portlet ID, e.g.:...
Tabs fragment fails to render with error "Unable to render content of fragment entry 0:Index: 1, Size: 1"
legacy Troubleshooting
Issue After adding a Tabs fragment to a page, the content page is broken and can no longer be edited. The portal logs show the following error: Unexpected error has occurred." and "ERROR [http-nio-8080-exec-1][FragmentRendererControllerImpl:120] Unable to render content of fragment entry...
Error in assembling the CSS classes in the html generated by the Grid fragment
legacy Troubleshooting
Issue When assembling a grid using HTML fragments, Liferay generates two CSS classes "glued" in the HTML, which results in incorrect behavior of the grid. In Liferay DXP 7.4 equal or below Update 65 Environment Liferay DXP 7.4 (equal to or below Update 65) Resolution Upgrade to Liferay...
Blog posts with images in Webp format cannot be published
legacy Troubleshooting
Issue When trying to publish blogs with images in .webp format, an error is displayed in the UI and the publication is not carried out. Environment Liferay DXP 7.3.X Liferay DXP 7.2.X Resolution Please request a Hotfix with LPS-179099 to resolve the issue. Additional Information In...
Error when embedding videos on blog using TinyMCE
legacy Troubleshooting
Issue When trying to embed videos in blogs using TinyMCE, using the files present in documents and media, the video is not embedded, with a gray screen. Environment Liferay DXP 7.2.X Resolution Upgrade to Liferay DXP 7.2 Fix Pack 17 or higher. Or request a Hotfix with LPS-143672 to...
Import .lar name display as 'Untitled' after successfully upload .lar from import section
legacy Troubleshooting
Issue LAR imports are all named 'Untitled' Steps to Reproduce: 1) Navigate to Menu > Publishing > Export 2) Export a LAR of the site 3) Go to Menu > Publishing > Import 4) Import the LAR of the site Expected Behavior: The file name is shown on the processes page. Observed Behavior: The...
Can I specify multiple roles for workflow notification settings?
legacy How To
Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. Issue Can I specify multiple roles for workflow notification settings?...
The Liferay Server Cannot Start Up After Installing a Hotfix
legacy Troubleshooting
Issue The Liferay server cannot start up after installing the hotfix (For example, hotfix-8495). In a Tomcat server, the following error occurs: ERROR [main][PortalContextLoaderListener:114] java.lang.NullPointerException java.lang.NullPointerException at...
The 'Select All' checkbox does not appear properly under the Define Permissions tab
legacy Troubleshooting
Issue The 'Select All' checkbox does not appear properly under the Define Permissions tab. Steps to reproduce: 1) Navigate to Control Panel > Roles 2) Edit the 'Guest' role and navigate to the Define Permissions tab 3) Click on any permission for checking (e.g. Users and Organizations)...
SystemEvent table might accumulate in size over time
legacy Troubleshooting
Issue You might encounter a behavior where your SystemEvent table has increased to a size which you deem troublesome. The SystemEvent table contains the deletion events of assets for Staging. These events can be exported/published.   Environment Liferay DXP 7.0+ Resolution The solution...
How to protect against the vulnerabilities related to SnakeYaml in version 1.27
legacy Troubleshooting
Issue How can I mitigate vulnerability CVE-2022-38749, CVE-2022-38750, CVE-2022-38751 and CVE-2022-38752 regarding Liferay DXP? Environment Liferay Portal 6.2 EE Liferay DXP 7.0 Liferay DXP 7.1 Liferay DXP 7.2 Liferay DXP 7.3 Liferay DXP 7.4 (until the U47) Resolution Upgrade to Liferay...
Content Display Widget does not properly display video
legacy Troubleshooting
Issue Unable to see the video after attaching it to the widget. Steps to reproduce: 1) Create a New Site 2) Create a blank page with the name: Video 3) Drop the Content Display widget. 4) Attach a video file to this widget, mainly a video that is already in the Documents & Media portlet...
Redirect Destination for SAML Authentication
legacy
Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. Issue How are redirects determined during SAML authentication? Environment DXP...
Vocabulary Category Specifications
legacy
Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. Issue Can you output the names and IDs of the vocabulary categories in a list?...
Double clicking the accent key in the template editor crashes the entire page
legacy Troubleshooting
Issue When accidentally double-clicking the accent key in the template editor using a browser with Windows, to try to write for example "á", the portal hangs and nothing can be done except exit the page. Environment Liferay DXP 7.4 Resolution Please update to Liferay DXP 7.4 Update 67+....
Session not carried over when navigating between a domain with and without "www"
legacy
Issue Sometimes, the behavior when accessing a domain with www and without www are not the same For example, even if a user is logged in when accessing a domain with www pre-pended to it, when the user access the domain without www, the user is required to log in again Example steps to...
Headless Endpoint WorkflowInstance Change Transition Not Working
legacy Troubleshooting
Issue When trying to use endpoint '/o/headless-admin-workflow/v1.0/workflow-instances/{workflowInstanceId}/change-transition' to approve and reject workflow tasks using the headless endpoint we are getting 400 errors while making a call. Environment DXP 7.4 Resolution As an alternative...
Stop Elasticsearch from analyzing words that are a company's proper name
legacy How To
Issue We would like Elasticsearch to stop analyzing words that are the company's proper name. For example, if our company is called "Smiths" we want to avoid Elasticsearch to analyze that word and drop the trailing 's' Environment Any Liferay DXP version Resolution How to customize the...
Clarification on createDate attribute in the user_ table
legacy
Issue We are unsure of the following: does Liferay update the createDate column in the user_ table when a user performs their first login to Liferay? Environment Liferay DXP 7.4 Liferay DXP 7.3 Liferay DXP 7.2 Liferay DXP 7.1 Liferay DXP 7.0 Resolution There are no changes done to the...
Cannot set proper permissions for Panel Category Entries in a Custom Site
legacy Troubleshooting
Issue The custom site panel category entries' panel app permissions do not work as intended. We are unable to grant permissions to access the panel app through a "Site role" if the category key does not start with "site_administration." It will only work if we grant the permission with a...
A Site Administrator cannot view or update the value of page or site custom fields
legacy Troubleshooting
Issue A Liferay administrator has created custom fields for pages and sites.  A site administrator cannot update or even view the value of these custom fields when going to a page configuration or to the site configuration. Environment Liferay DXP 7.0, 7.1, 7.2, 7.3, 7.4 Resolution A...
Characters or strings that cannot be specified in the friendly URL of a page
legacy
Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. Issue Are there any characters or strings in the friendly URL of the page that...
Time zone of the web content publication date and time
legacy Troubleshooting
Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. Issue Instance Settings > Localization > Time zone setting changed to JST from...
Definition of the JournalArticle table
legacy
Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. Issue What are the definitions of the following columns in "JournalArticle"?...
Difference between "all" and "any" rules for asset publishers
legacy
Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. Issue What is the difference between the rules "all" and "any" for asset...
Behavior when password expiration date is changed
legacy
Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. Issue If I change the "password expiration date" in the password policy, what...
MethodPropertyAccessor not found
legacy Troubleshooting
Issue The "module-hbm.xml" file generated by Service Builder has references to com.liferay.portal.dao.orm.hibernate.MethodPropertyAccessor instead of com.liferay.portal.dao.orm.hibernate.LiferayPropertyAccessor, with errors of MethodPropertyAccessor not found when starting service.  ...
Maximum number of users for Dynatrace
legacy
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue I would like to know how many users can I assign to our Liferay Cloud-provided Dynatrace tenant. Does Dynatrace have an upper limit...
Websphere and Liferay Update 64, icons not displaying.
legacy Troubleshooting
Issue When using Liferay 7.4 Update 64 with Websphere 9, the eye icon(Toggle Controls icon) is in the wrong place and makes it so that you are not able to edit the page. Environment Liferay 7.4 update 64 IBM Websphere 9 Resolution Please request a hotfix with LPS-178114  , content:...
Error 400: Input is invalid JSON when making certain requests from Swagger UI
legacy Troubleshooting
Issue When you execute a PUT method from the Swagger UI, such as (this is the request generated from the UI): url -X 'PUT' \ 'http://localhost:8080/o/headless-delivery/v1.0/documents/183873/permissions' \ -H 'accept: application/json' \ -H 'Content-Type: */*' \ -H 'x-csrf-token:...
Vulnerability：About CVE-2022-45143
legacy
Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. Issue Does the Apache Tomcat vulnerabilityCVE-2022-45143affect Liferay?...
Why isn't the file extension included by default in the new document URLs?
legacy
Issue Liferay 7.4 has introduced a new way of having friendly urls for documents: https://learn.liferay.com/web/guest/w/dxp/content-authoring-and-management/documents-and-media/uploading-and-managing/configuring-document-urls Why doesn´t the friendly url of documents contain the filetype...
Unable to single publish web content after LAR import to staging enabled site in 7.2
legacy Troubleshooting
Issue In 7.2, after importing a LAR file to a staging enabled site, single publish of web content does not propagate to live successfully, and content in the live site remains unchanged Environment DXP 7.2 Resolution Please open a support ticket and request a hotfix for LPS-170348...
Filter on Product List UI does not show all category
legacy Troubleshooting
Issue Not all categories appear when filtering the product list Steps to reproduce: 1) Create a few categories with a hierarchy up to level 3 or 4. 2) Navigate to Commerce> Products> select the 'Filter' 3) Select the Category 4) Only the level 1 category will be included in this list....
The first repeatable field in a web content cannot be removed
legacy Troubleshooting
Issue Unable to remove the 1st repeatable element Steps to reproduce: 1) Start the DXP server 2) Create a new structure > add a Text field > set Repeatable to Yes > save the structure 3) Start creating new web content with the structure > assert that you can see the repeatable field with...
Checked Sites become unchecked at Instance Settings > Analytics Cloud
legacy Troubleshooting
Issue At Instance Settings > Analytics Cloud, when a new site is checked on the first page and another site is selected on a subsequent page, the first site becomes unselected after saving the modification. How can any of the sites be selected? Is this a bug? Environment DXP 7.3+...
How to map Web Content Selector fields to Web Content Display?
legacy
Issue Can a Web Content selector field be mapped to a Web Content Display on a Display Page Template? Right now, I can only select one specific Web Content article. Environment DXP 7.0+ Resolution This feature does not exist in Liferay. A feature request has been opened here:...
What will generate previews for PDF files, if OpenOffice is enabled? PDFBox or OpenOffice?
legacy
Issue As the article at https://help.liferay.com/hc/en-us/articles/360029131731-Server-Administration-External-Services mentions   PDFBox is included with Liferay DXP and generates automatic previews for certain file types (mostly PDFs). You can install two additional tools to generate...
Unable to bind to the LDAP server javax.naming.AuthenticationException: [LDAP: error code 49 - Invalid Credentials]
legacy Troubleshooting
Issue Unable to connect to Open LDAP in DXP due to the following UI error Environment Liferay DXP 7.4 Resolution These errors typically occur when Liferay is unable to communicate with LDAP or when mapping mistakes are made. As a result, please ping both servers to ensure that they can...
I cannot use special characters in Templates
legacy Troubleshooting
Issue I included certain special characters in a template such as ¡áéíóú and saved it. When I reopened the template, the HTML and Elements sections stopped displaying. When I saved the template again, the UI showed this message: Error: Your request failed to complete. Environment Liferay...
Video fragment using different languages
legacy Troubleshooting
Issue If you add a video fragment using two different languages (english and then chinese, for example) the actual behavior you will see is that the page with english locale will display the other language video (chinese) since it was the last video configured on the page. Steps to...
Pages using template have a different URL showing in sitemap.xml
legacy Troubleshooting
Issue When crating pages or web content using a page template the URL that is generated contains a "w" character. When checking the sitemap, this pages are being referenced using the character "-" instead of "w" This behavior can impact SEO performance. Here's a quick example: The page...
Xuggler cannot generate thumbnail for videos with more than 2 audio channels
legacy Troubleshooting
Issue For videos with more than 2 audio channels, Xuggler does not generate thumbnail and throws an error: 2023-02-16 10:48:35.507 ERROR [main][xuggler:105] Error: inputChannels > 2; unsupported (../../../../../../../csrc/com/xuggle/xuggler/AudioResampler.cpp:151) 2023-02-16 05:18:36.066...
Documents and Media table view does not fit into the screen on mobile phone
legacy
Issue Table view is set up for Documents and Media widget If I view the page on mobile screen, the table does not fit There is a scrollbar to see all columns but it is small and difficult to use I am worried that this does not qualify as an accessible design I expect a vertical design...
Detected Vulnerabilities related to Struts
legacy
Issue A security scan has picked up the following vulnerabilities related to struts-core:  CVE-2012-1007, CVE-2014-0112 CVE-2014-0112: ParametersInterceptor in Apache Struts before 2.3.20 does not properly restrict access to the getClass method, which allows remote attackers to...
Disable Commerce module on Liferay 7.4
legacy
Issue Liferay Commerce is not relevant for the business user, they would like to disable it in DXP 7.4 Property added to portal-ext.properties file: enterprise.product.commerce.enabled=false Environment DXP 7.4 U48+ Resolution The portal property for disabling Commerce modules was...
The same URL repeats in sitemap.xml even after disable sitemap index
legacy Troubleshooting
Issue When the property "xml.sitemap.index.enabled" is false one sitemap is created for each site. When there's a unique sitemap index the same URL is repeating several times.   Environment DXP 7.3+ DXP 7.4 u4   Resolution The observed behavior is a known bug which is addressed via...
403 error in Liferay SaaS project
legacy Troubleshooting
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue Sometimes, Liferay SaaS clients report that they are unable to perform simple tasks like uploading files or saving changes. When...
Is it possible to disable Document Previews at the file extension level?
legacy
Issue When generating document previews for PDF files using default portal.properties configurations, the total disk space being used can far exceed the size of the original PDF file. Is it possible to skip preview generation for PDFs only?   Environment Liferay DXP 7.0+   Resolution...
Entity content is too long for the configured buffer limit
legacy Troubleshooting
Issue When performing a custom search such as: IndexSearcherHelperUtil.search(searchContext, query); the following exception is thrown from Elasticsearch and no results are obtained from the search.response attribute. 2023-03-07 11:53:04.136 ERROR...
AssetEntryLocalServiceUtil.getAssetCategoryAssetEntries(long categoryId) deprecated and not used on DXP 7.3
legacy How To
Issue When trying to return the entries for a specific AssetCategory with AssetEntryLocalServiceUtil.getAssetCategoryAssetEntries(long categoryId) on DXP 7.3 you get zero results, even if you have a category and some web contents assigned to that category. Steps to reproduce this issue:...
JavaScript Errors when deleting newly added data to 'Custom Excluded Paths' field in 'Frontend SPA Infrastructure'
legacy Troubleshooting
Issue After data has been entered into the Custom Excluded Paths field in the Frontend SPA Infrastructure, deleting that data results in the following JavaScript errors in the browser console: Uncaught Error: No route for [web-url] Environment Liferay DXP 7.2 Resolution Request a hotfix...
How to hide version of JS libraries
legacy
Issue Sometimes when using a tool that identifies a site's web technologies, versions of Javascript libraries (jQuery and YUI, for example) are displayed. Environment Liferay DXP. Resolution It is not possible to hide the version of Javascript libraries in the Liferay portal. Here are...
Unable to select the empty vocabulary
legacy Troubleshooting
Issue The user is not able to select the empty vocabulary on the modal. Step to reproduce: 1) Add a new site 2) Add two vocabularies 3) Add a category under one vocabulary 4) Open the category ellipsis menu 5) Move Expected Behavior: The user should be able to select the empty vocabulary...
Conditional workflow is breaking
legacy Troubleshooting
Issue Steps to reproduce: 1. Start Liferay DXP 7.4 2. Navigate to Control Panel > Applications > Workflow > Process Builder > Workflows > Add Conditional Workflow(attached). 3. Apply conditional workflow on Commerce Product. 4. Create a new commerce product. 5. Click on submit for...
Form takes a shot delay of approximately 1 second to load
legacy
Issue There is a short delay (approximately 1 second) for the form to become available after page load Environment DXP 7.1 or higher Resolution It is true that there is a short delay (about 1 second) for the form to become available after the page loads. It seems that this behaviour is...
Display Template "List Menu" is always showing the full pages tree in Menu Display widget
legacy
Issue Although 'Auto' mode is configured for the List Menu display template in Menu Display widget, the full pages hierarchy is displayed.  Environment Liferay DXP 7.3+ Resolution In previous versions of DXP "List Menu" was not working correctly when displaying pages tree in 'Auto' mode....

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