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Maximum Number of Organizations that can be created in one Liferay instance
legacy
Issue We would like to know the maximum number of Organizations that can be created in one Liferay instance. Could you please let us know if there is a limit to this? Environment DXP 7.0+ Resolution There is no specific hard limit, it should all depend on the resources you have. The more...
Unable to edit web content in pending status of workflow
legacy Troubleshooting
Issue The contents of web content are not getting reflected Step to reproduce 1. Navigate to Content & Data > Web content. 2. Create a folder in web content and map this with a single approver workflow. 3. Create web content inside this folder and click 'Submit'. Now, Admin will receive...
Search container shows wrong search count results with pagination
legacy Troubleshooting
Issue Pagination shows the wrong search count results. Steps to reproduce: 1. Navigate to Site Menu > Content & Data > Web content, create some web content 2. Navigate to Site Menu > Site Builder and create a page. 3. Add a search bar, search option, and search result, on a page. 4. In...
Issue with the email template when notifying a new account creation regarding [$PASSWORD_SETUP_URL$] variable
legacy Troubleshooting
Issue The issue happens after the notification of a new account creation within Liferay, when the new user checks the email it inconsistently displays the link to update the account in this way: "nullnull/portal/update_password?ticketKey=883f4aee-e6d1-fa93-6b2e-6a42008e69ab" Environment...
Cannot enable access to ServiceLocator in Liferay SaaS
legacy How To
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue I would like to enable access to ServiceLocator in my Liferay SaaS environment Environment Liferay SaaS DXP 7.4 Resolution Due to the...
How to get a list of Omni Admin users in Liferay?
legacy How To
Issue I would like to get a list of the Omni Admin users of the Portal. Environment Liferay DXP 7.0+ Resolution Please run the attached script: GetCompanyAdminUsers.groovy  Additional Information Running Scripts From the Script Console, content:...
Developer license can not be registered with NullPointerException and UnknownHostException
legacy Troubleshooting
Issue When deploying a developer license, the DXP instance can not be activated with NullPointerException and UnknownHostException 2023-05-15 05:35:37.524 ERROR [fileinstall-/home/username/liferay-dxp-digital-enterprise-7.0.10-de-98/osgi/modules][LicenseManager:?] DXP Development license...
Users appear in the Export File but Not in the Liferay Control Panel
legacy Troubleshooting
Issue When using the Export Users functionality, we notice that the resulting file has more users than those listed in the Control Panel. Environment Liferay DXP 7.0+ Resolution To resolve the issue, re-index User Model index or All Search indexes in order to sync the index Liferay is...
Unable to find web.xml file location in WebSphere application server
legacy Troubleshooting
Issue The web.xml file cannot be located in the Websphere application server. Environment Liferay DXP 7.3 Liferay DXP 7.4 Resolution To modify the web.xml file, the location in the Websphere server is...
How are the Workflows sorted in the "Form Settings" view? Can it be changed?
legacy
Issue We would like to know how the Workflows are sorted when navigating to Form Settings > Select a Workflow. Can we change the order or the sort method? Is it possible to hide some of the Workflows which we don't need for Forms?   Environment Liferay DXP 7.1   Resolution The Workflows...
How to identify live publication records of Staging that were made in my environment?
legacy
Issue In addition to the path Admin Menu > Publishing > Staging, is there any way to identify all Staging > Live publication records that were made in my environment?   Environment Liferay DXP 7.0.X - 7.4.X   Resolution Records of staging publications that were carried out in the...
How to enable users to edit or delete their comments in the Page Comments widget
legacy Troubleshooting
Issue Site members/Users are not able to delete or edit their own page comments on the Page Comments widget. Environment Liferay Quarterly Releases, Liferay DXP, or Liferay Portal 6.2 Resolution For DXP 2023.Q4 and above: Navigate to Control Panel > Instance Settings > Content and Data >...
What does "archived" user notification mean?
legacy
Issue At System Settings/User Notifications there are some settings related to user notifications, more precisely to so-called "archived" user notification events (see attached screenshot) But it is not clear what this means, what "archived" means exactly in this context Environment 7.3...
Liferay imports from Active Directory fails with exception LDAP: error code 53 - 00002016: SvcErr: DSID-031A12B1, problem 5003 (WILL_NOT_PERFORM)
legacy Troubleshooting
Issue You are experiencing a failure to import from Active Directory with the following exception: com.liferay.portal.kernel.log.LogSanitizerException: javax.naming.OperationNotSupportedException: [LDAP: error code 53 - 00002016: SvcErr: DSID-031A12B1, problem 5003 (WILL_NOT_PERFORM),...
How to Configure Liferay Workspace for Live Development of Frontend Client Extensions
legacy How To
This feature is available from Liferay Workspace 6.1.0 How to create a custom client-extension.yaml file to allow deploying different configurations depending on the need. What is it? Liferay Workspace now supports creating custom Client Extension "Profiles" to deploy different...
Error "The provided domain already exists"
legacy Troubleshooting
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue The deployment of the Webserver service is not successfully completed. When inspecting the build logs, the following error is...
How to get a drop-down option's field reference in a fragment's html/freemarker code?
legacy Troubleshooting
Issue Steps to reproduce: 0. In System Settings/Freemarker Engine, remove serviceLocator from the list of restricted variables. (so that we can use it in a fragment code later on) 1. Create a web content structure and put a Select From List field on it. 2. Add 2 options for this field:...
Publications - ERROR: ORA-01795: maximum number of expressions in a list is 1000
legacy Troubleshooting
Issue When trying to publish a publication with more than 1000 changes using Oracle Database, an error occurs and the process fails: 2023-04-04 14:59:53.645 ERROR [liferay/background_task-10][BackgroundTaskMessageListener:167] Unable to execute background task...
User gets error when submitting Form if the Form is edited by an Admin
legacy Troubleshooting
Issue It might happen that a user is filling out a form while it is being edited by an Admin. When the user wants to submit the form, an error message will be shown and the form data isn't submitted to Liferay.   Environment Liferay 7.2+   Resolution This issue is fixed by: LPS-183544...
Liferay Server Starts Up With org.elasticsearch.action.search.SearchPhaseExecutionException
legacy Troubleshooting
Issue When Liferay starts up, we observes the following error: ERROR [liferay/schedulerdispatch-5][ElasticsearchIndexSearcher:169] java.lang.RuntimeException: org.elasticsearch.action.search.SearchPhaseExecutionException: Failed to execute phase [query], all shards failed; shardFailures...
Unable to import LDAP users using Import by Group due to com.liferay.portal.kernel.exception.NoSuchUserException: No User exists with the primary key NNNNNNNN
legacy Troubleshooting
Issue If you are unable to import LDAP users by the Group import method due to the following error, there may be orphaned entries in your database's Users_UserGroups table: com.liferay.portal.kernel.exception.NoSuchUserException: No User exists with the primary key NNNNNNNN Environment...
unknown directive "allow 127.0.0.1" in /etc/nginx/conf.d/acl.conf
legacy Troubleshooting
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue When I try to deploy an IP blocking rule on the webserver service, I get this message: unknown directive "allow 127.0.0.1" in...
Modified by field shows the anonymized user as the modifier after its deletion
legacy
Issue If we create an asset, e.g. a document with a user, who we delete afterward and anonymize the assets it created, then the Modified by field shows that user as the modifier even if we anonymized that asset with another user Why doesn't it display the user that anonymized the asset...
Disabling jQuery in Control Panel
legacy How To
Issue I've found vulnerabilities in our current jQuery version. Since I can't find jQuery used anywhere, I would like to disable it. Environment Liferay DXP 7.2 Resolution Go to Control Panel --> System Settings --> Third Party --> jQuery Tick off the Enable jQuery checkbox Save,...
What is DSLQuery and how can it be used?
legacy How To
Introduction DSLQuery is an acronym for Domain Specific Language Query. The foundation is based upon using a domain specific language for the implementation. This is going to make the writing of queries and other logic more natural than what would have been built for...
License fails to deploy for Liferay PaaS
legacy Troubleshooting
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue Sometimes DXP may fail to deploy a new license After restoring a backup you see the prompt to install a license Also you may...
Link to Telephone number preventing the publishing of Web Content
legacy Troubleshooting
Issue  A link containing a telephone number prevents the publishing of web content and seems related to https://issues.liferay.com/browse/LPS-126914  Environment DXP 7.3  Resolution Request a hotfix containing https://issues.liferay.com/browse/LPS-178153  Or upgrading to 7.3 Update 25 or...
Documents and Media file extension restrictions don't apply to wiki attachments (mime type restrictions)
legacy
Issue If I go to Control Panel/System Settings/Content and Data/Documents and Media/Service and in the File Extensions field I replace * with .jpg, in order to allow only jpg files to be added to Documents and Media. And then I attach some other kind of file (e.g. a pdf, or png file) as...
Is the AVIF file format supported by Liferay?
legacy How To
Issue We would like to generate previews for the AVIF file format. Environment Liferay DXP 7.4 Resolution Liferay supports AVIF after merging LPS-182691: 7.3 U28 7.4 U78 If needed, you can request a hotfix by raising a Support ticket. Additional Information Once the fix is added, the...
Scheduled Web Content has two versions after being edited again
legacy
Issue A scheduled Web Content with a Workflow that requires approval before publishing has two versions after editing again, as follows, what will happen: Environment Liferay DXP 7.2 Resolution It's confirmed Version 1.0 of the Web Content will be published at the scheduled time.      ,...
Custom panel app and portlet is not shown for non omniadmin users
legacy Troubleshooting
Issue We have a custom module that puts a module in the product menu. We have a site role, S1, with permissions assigned to the module: Access in Site and Asset Library Administration, View. If we log in with: an admin user, we can see the category and the module. a regular user with a...
How can I assign workflow task to multiple users by Scripted Assignment
legacy
Issue How can I assign workflow tasks to multiple users by Scripted Assignment, but not by assigning tasks to a role? Environment Liferay DXP 7.1 Resolution It's confirmed when using the Scripted Assignment as the Assignment Type it's only possible to assign a task to a role or to a...
Issues with CKEditor's Tag Hierarchy in the footer of CKEditor
legacy How To
Issue The availability of the tags hierarchy in the footer of CKEditor is missing when it used to be there. Environment DXP 7.2 Resolution Liferay has stated that this is intended behavior as the CKEditor was updated and some features have been changed and/or removed.  These features can...
Cannot open Blog entry from Blog Aggregator if the entry is displayed on a Content Page
legacy Troubleshooting
Issue Blog post cannot be shown in the Blogs Aggregator widget if it comes from a Content Page Go to Site Builder > Pages Create a new Content Page with the "Blank" template (name it "Content") Add a Blogs widget to the Page Click on "Configuration" for the Blogs widget Navigate to the...
Spaces are removed from the translation when it is longer than 75 characters
legacy Troubleshooting
Issue Language Override translation values have removed space when they are longer then 75 characters Steps to reproduce: Control Panel > Language overrides, add a new key, name it e.g. testing-translation Add any value longer then 75 chars to any language e.g. "test test test test test...
ActiveFileName is not recognized in DXP 7.4
legacy Troubleshooting
"This resolution contains links to third-party documentation that is not maintained by Liferay, so should be used as reference only at the discretion and direction of your team." Issue ActiveFileName attribute is not recognized when migrating a custom portal-log4j-ext.xml from DXP 7.2 to...
Portlet's title (web content display (global)) is shown instead of the web content's title
legacy Troubleshooting
Issue Web Content Display doesn't display Global Web Content's title. Steps to reproduce: 1. Start the server 2. Create a global web content 3. Put a web content display on a page, select global scope, and display the web content in it Observed Behavior: Portlet's title (WEB CONTENT...
Roles can be assigned several times
legacy Troubleshooting
Issue Roles can be assigned more than once to a User. Stesp to reproduce: 1. Start the server 2. Create 4-5 Regular Roles 3. Create a test user 4. Navigate to Roles > Regular Roles > Select 5. Select any Role 6. Click Select again 7. Change the pagination to 4 items/ page 8. Select the...
SEO Meta Tags in Display Page Templates
legacy
Issue While working with configuring SEO and Open Graph in display page templates. Is it feasible to add custom tags and keyword metadata to journal web articles in order to integrate tags in a display page template visualization? Environment Liferay DXP 7.4 Resolution At the moment, the...
Change the timezone in the Liferay's official Docker Image
legacy How To
Issue How to modify the OS-level timezone in Liferay's official Docker Image? Environment Liferay DXP 7.4 Resolution Please note: The following information involves customizations or implementation ideas that are beyond the scope of Liferay Support. Please exercise appropriate discretion...
Knowledge Base 'Filter & Order' is not working
legacy Troubleshooting
Issue Steps to reproduce: 1. Start Liferay DXP 7.3 SP3. 2. Navigate to Content & Data > Knowledge Base. 3. Create a folder and inside create multiple Basic Articles. 4. Now, click on Filter & Order, it's not updating the data according to the Filter. Additionally, the 'filter & order' is...
Warnings of 'Invalid local date time' while working with DocuSign
legacy Troubleshooting
Issue While integrating DocuSign digital signatures into your Liferay documents, the following warnings can be observed   WARN  [http-nio-8080-exec-9][MVCPortlet:299] No render mappings found for MVC render command name "/digital_signature/collect_digital_signature" for portlet...
Custom error 404 page
legacy Troubleshooting
Issue A static page in Liferay has been built with the following property in portal-ext.properties. layout.friendly.url.page.not.found=/web/error/error404 Hit the URL:  https://xyz/web/error/error404 (just for demonstration purposes here) The Liferay resource not found error page will be...
Is it achievable to get analytics for commerce products?
legacy
Issue Is it possible for Analytics Cloud to track data generated by Commerce? Environment Liferay DXP 7.0+ Analytics Cloud Commerce Resolution Unfortunately, Analytics Cloud cannot presently track Commerce generated data for any version of DXP. Analytics Cloud can only track the Site's...
Can't enable Publications because of Staging
legacy Troubleshooting
Issue We want to turn on Publications on our site which seemingly doesn't use Staging, however, we get the error message saying: Staging is enabled for at least one site or asset library in the current virtual instance. Publications and staging cannot be used together. We don't have...
Error: Failed to find license files in directory
legacy Troubleshooting
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue When deploying to Liferay service, the following error is reported multiple times: Apr 18, 08:25:34.395  build-0001...
The maximum number of submissions allowed for this form has been reached
legacy Troubleshooting
Issue When uploading a new in a form submission the following message can appear for guest users: "The maximum number of submissions allowed for this form has been reached." Environment Liferay DXP 7.4 Quarterly Releases Resolution The following items must be taken into consideration:...
Importing projects and refreshing gradle are very slow in Liferay Developer Studio when there are too many modules
legacy
Issue When using the Liferay Developer Studio version 3.9.5 - 3.9.8, importing projects and refreshing gradle projects are very slow if there are too many modules. Environment Liferay Developer Studio 3.9.5 - 3.9.8 Resolution The issue was fixed by IDE-5098 and it will be released in...
Dynatrace UI showing "License Expires in x days!" warning
legacy
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue We are seeing a license expiration warning on our Dynatrace tenant: What should we do to resolve this warning? Environment Liferay...
Latest version URL is pointing to old version of document
legacy Troubleshooting
Issue Steps to reproduce: 1. Start Liferay DXP 7.4 2. Navigate to Documents & Media > Upload an image. 3. Click on the uploaded image > info > check the Latest Version URL. 4. Now, reupload another image in the same document. Expected Behavior: Latest Version URL should point to version...
'Price Range Facet' filters the product according to the expired SKU
legacy Troubleshooting
Issue Steps to reproduce: 1. Start Liferay DXP 7.4 2. Create a site by using the minium site template. 3. Navigate to the product portlet. 4. Select product "CV Axles" or any other Simple/Grouped product. 5. Navigate to the tab "SKUs" and add a new SKU. 6. The old SKU will get expired &...
Already selected blogs are not checked
legacy
Issue In the related asset search list, blogs that have already been chosen are not checked. Steps to reproduce: 1. Navigate to Content & Data > Blog. 2. Create multiple blogs and then select one blog. 3. In related assets select 'Blog entry' then select multiple blogs. 4. Click on...
Emails from DocuSign are not working
legacy Troubleshooting
Issue Users are unable to receive email messages after integrating DocuSign in DXP. Environment Liferay DXP 7.4 Resolution There is a required step to do when users create a new DocuSign account: they need to enable the JWT consent to connect successfully. Because, internally, the...
Content getting lost with multiple locales
legacy Troubleshooting
Issue Users that add their regional language to their DXP setup via portal-ext.properties file may see unexpected behavior with web content, such as clearing input from text fields of content when changing locale from one to another: locales=...
Liferay services are not starting due to continuous exceptions on the console
legacy Troubleshooting
Issue DXP fails to startup and shows the following errors and warnings on the terminal ERROR [Portal Dependency Manager Component Executor--2][ElasticsearchSearchEngine:56] bundle com.liferay.portal.search.elasticsearch7.impl:6.0.61...
Unable to disable editing of Email Address, First Name and Last Name in the User Account Settings in Liferay SaaS
legacy
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue In Liferay SaaS, the properties to disable the editing of certain fields like First and Last name and E-mail address are not...
Limitation of viewing 20 notification templates when using the Action Builder on Objects
legacy Troubleshooting
Issue In my Portal, I have more than 20 notification templates created, however I can only view the first 20. Why does Liferay limit notification template options to 20 when using the Objects tool? Environment Liferay DXP 7.4 Resolution This behavior is an error identified in the Portal....
After logging in to Analytics Cloud for the first time, the workspace does not show up
legacy Troubleshooting
Issue We have a license for Analytics Cloud but when we log in on analytics.liferay.com, we do not see our or any workspaces. The following message can be seen: You are not a part of any workspaces, let us create a new one. Environment Analytics Cloud Resolution This happens because a...
Cannot Edit Search blueprints due to a 403 error
legacy Troubleshooting
Issue After creating anew blueprint, when attempting to edit it, the changes are unable to be saved and a 403 (forbidden) error appears in the browser console Environment Liferay DXP 7.4 Resolution A 403 error generally indicates that something is blocking an API from getting through....
"npm ERR! signal SIGTERM" in Backup Service
legacy Troubleshooting
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue After deploying a new Backup service, the following error is reported: Apr 14 18:32:41.677 build-0001 backup[backup-5cc5f6b5d4-6wq7c]...

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