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Unable to add Calendar Event through Mobile Browser
legacy Troubleshooting
Issue While creating a Calendar Event via the computer's browser, the event is created. But, while creating the new event through Mobile Browser, the page goes into the disabling mode. Environment Liferay DXP 7.0...
Implicit connection cache issue
legacy Troubleshooting
Issue Looking into the thread dumps, few threads were getting stuck as below with OracleImplicitConnectionCache and running out of implicit connection cache issue tomcat-http--300 - priority:5 -...
PortletMVC4Spring, Spring Framework, and Liferay DXP
legacy
Question Spring Framework 5 does not include support for Spring Portlet MVC.  Support for Spring Framework 4, including Portlet MVC support, will remain until 2020.  What is the future of Spring Portlet MVC and...
Calendar portlet displays time in different formats depending on display language
legacy
Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. Issue...
How to add security, authentication to my REST service?
legacy How To
Issue We developed a REST service and it works. But we need endpoint security. At the moment it is available without any credentials. We do not want to give access to a REST Web service without credentials.  How can...
Server unable to start after upgrading to latest fixpack
legacy Troubleshooting
Issue After upgrading from the previous fixpack to the latest fixpack, the server is not getting started or the below error is thrown while starting the server. SEVERE [localhost-startStop-1]...
Portlet preferences contains orphan records
legacy Troubleshooting
Issue When a Site is deleted the PortletPreferences table still contains that site's orphan data. Environment Liferay DXP 7.0 Resolution The observed behavior is resolved and fixed in liferay-fix-pack-de-58 and above....
APR library not found
legacy Troubleshooting
Issue The Apache Tomcat works without the native libraries but degrading the performance. You can see the following message on the log: INFO: The APR based Apache Tomcat Native library which allows optimal...
Where to find the default system.properties file
legacy How To
Issue Where to find the available properties and its default values from the original system.properties used by the portal Environment DXP 7.1 DXP 7.0 Portal 6.2 Portal 6.1 Resolution You can find the portal-impl.jar...
Deployment of WAR files with many jar dependencies is very slow in DXP
legacy Troubleshooting
Issue If there is a war file which contains many jar dependencies in its WEB-INF/lib, deploying it to the osgi framework in DXP takes too much time - sometimes 20 minutes for a single WAR. Environment Liferay DXP...
LCS Client removed after Fix Pack 12 installation (Known Issue)
legacy Troubleshooting
Issue Liferay Connected Services Client is missing after applying DXP-12 Where is Liferay Connected Services Client.lpkg? Environment DXP 7.1 + DXP-12 (Fix Pack 12) Resolution At the time of writing July 11th 2019,...
Where to find the default portal.properties file
legacy How To
Issue Where to find the available properties and its default values from the original portal.properties used by the portal Environment DXP 7.1 DXP 7.0 Portal 6.2 Portal 6.1 Resolution You can find the portal-impl.jar...
DocumentException: Premature end of file
legacy Troubleshooting
Issue When deploying Spring MVC custom portlet, an exception is thrown "DocumentException: Error on line -1 of document: Premature end of the file. " Issue reproduced With 7.1 GA1 release as below when deployed the...
"App Manager is temporarily unavailable" error
legacy Troubleshooting
Issue I go to Control Panel > Apps > App Manager I do not see any Apps listed, just a red warning on the top of the page "App Manager is temporarily unavailable" In the console I see similar ERRORS: ERROR...
I want to hide the password expiration warning message.
legacy How To
Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. Issue...
JDBC roll back error when generating LAR to export sites
legacy Troubleshooting
Issue Whenever a LAR is tried to be generated the following message shows on the portal: Could not roll back Hibernate transaction; nested exception is org.hibernate.TransactionException: JDBC rollback failed Also on...
Unauthenticated user unable to view the Json web service.
legacy Troubleshooting
Issue While accessing http://localhost:8080/api/jsonws as an unauthenticated (Guest) user and selecting the context path, an "Access denied" error is thrown. For example, when creating a simple Service...
Deleting users using UserLocalServiceUtil.deleteUser(user) gets slow
legacy Troubleshooting
Issue UserLocalServiceUtil.deleteUser(user) API's performance decreases, when we try to use it to delete large number of users At first this job started deleting 1100-1200 users in 1 hour per day, but after...
How to resolve when basic configuration portal properties are not read during startup
legacy Troubleshooting
Issue When starting a pre-built Liferay DXP bundle for the first time, some of the properties set in a portal-ext.properties file (such as the default.admin.* and company.default.*  properties) do not take effect and...
What to check when Site Template changes are not propagating to sites
legacy Troubleshooting
Issue Changes made to a site template (such as adding pages and updating permissions for existing pages) are not propagating to sites, even though the changes are seen in the site template. There are no errors in the...
Adding Portlet Configurations at Instance and System Level
legacy How To
Issue How to rename the category and section. It should be excluding the substring "category."? How the configuration will be accessible under settings? Environment  Vanilla bundle DXP 7.1 SP2 pre-bundled with dxp-10...
Post installation of fix pack de-63, server failed to start with the error message "URI is not hierarchical"
legacy Troubleshooting
Issue After installing the fix pack de-63, server failed to start and showing the following error in the server console. ERROR [Framework Event Dispatcher: Equinox Container:...
Connecting to Multiple IdPs with SAML Plug-ins
legacy
Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. Issue Is it...
Cannot disable simultaneous login
legacy Troubleshooting
Issue After setting the following properties in portal-ext.properties, user can still login simultaneously. live.users.enabled=true auth.simultaneous.logins=false Environment Liferay DXP 7.1 Liferay DXP 7.3 Liferay DXP 7.4...
User 0 is not allowed to access - warning traces
legacy Troubleshooting
Issue Whenever the user is trying to log in, they are getting the below warnings: 2019-03-22 07:13:52.951 WARN [http-nio-8080-exec-366][SecurityPortletContainerWrapper:363] User 0 is not allowed to access...
Spell check button does not appear on CKEditor toolbar
legacy Troubleshooting
Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. Issue...
Cluster Node name is missing from sessionID in Audit_AuditEvent table
legacy
Issue In a cluster environment, after setting the cluster node name (jvmRoute or instance-id) on Application Server, the node name is not appended to the sessionID stored in Audit_AuditEvent table.  When checking the...
How to know if your UDP Multicast communication is working
legacy Troubleshooting
Issue Communication is not working properly in the cluster even after setting all the configurations up in the portal instances.  Changes have not been replicated from one node to another.   Environment...
Metadata for Journal Articles Not Indexing Appropriately during Upgrade Process
legacy Troubleshooting
Issue During the upgrade process, UpgradeImageTypeContent#copyJournalArticleImagesToJournalRepository copies all journal article images into the Document Library repository. In order to achieve...
CSS changes are not reflecting
legacy Troubleshooting
Issue The CSS changes are not reflecting in the browser until and unless the caches are cleared. Environment Liferay 6.2 Resolution If the CSS changes are reflecting in the theme until the browser cache is not cleared....
FileImpl "Unable to extract text from" and other errors during document indexation related to TIKA library
legacy Troubleshooting
Issue If we execute a reindex of documents (DLFileEntry) we have several warnings and errors in the log file with the message "Unable to extract text from" and related to FileImpl and TikaException: Tried to allocate an...
How can a URL be replaced or hidden on every site visit?
legacy Troubleshooting
Issue As a reverse proxy on the web server, whenever a user accesses a URL, the user is sent to the application server's IP address, which is visible on the site URL. Now, how can this URL be replaced by IP or...
Upgrading to 7.3+ fails due to a table not complying with the requirements of an external plugin
legacy Troubleshooting
Issue The upgrade process to Liferay DXP 7.3+ failed with the following Caused by: Caused by: java.sql.SQLException: The table does not comply with the requirements by an external plugin. Environment Liferay DXP...
Failed upgrade process for Analytics when upgrading to DXP 7.3
legacy Troubleshooting
Issue When upgrading to DXP 7.3, I'm encountering the following error in the upgrade process:  2021-05-12 04:16:12.918 ERROR [main][UpgradeStepRegistratorTracker:144] Failed upgrade process for module...
Session lost on page redirect using POST method when request header is SameSite=LAX
legacy Troubleshooting
Issue The problem is happening when using POST method to receive data from another portal on a different domain, which is considered unsafe when request header is SameSite=LAX, that because if this header is not...
"Illegal HTTP status in response" error when configuring an F5 BIG-IP ASM before a Liferay Server
legacy Troubleshooting
Issue After configuring the F5 BIG-IP® Application Security Manager™ (ASM) product before a Liferay Server, several requests are blocked by the ASM module and following error is displayed: Illegal HTTP status in response...
Session unexpectedly lost in Google Chrome
legacy Troubleshooting
Issue Session is suddenly lost in Google Chrome even when session.timeout.auto.extend=true has been set in portal-ext.properties file. Environment Liferay DXP Liferay Portal 6.2 Resolution This is only happening...
Error during Liferay startup after updating a config or cfg configuration file in the osgi/configs folder
legacy Troubleshooting
Issue After editing a config or configuration file in the osgi/configs folder, there are unexpected errors during the startup process, that can prevent Liferay from starting correctly The errors detected in 7.2 Fixpack...
Schedulers are not initialized as intended in a clustered environment
legacy Troubleshooting
Issue In a clustered environment if we restart the nodes at the same time for a deployment, schedulers and information can be lost.  Environment Liferay DXP 7.3 Resolution The issue described above is...
NoClassDefFoundError when starting the nodes simultaneously
legacy Troubleshooting
Issue The following error is thrown when the nodes of the cluster are started simultaneously:...
How to generate multiple Java Thread Dumps in Linux and Windows
legacy How To
Issue In case of a throughput issue, the Liferay support service usually asks to take some java thread dumps from the Liferay server, in an interval of 1-2 seconds. Taking several thread dumps, allows you to detect if a...
${processor.processMax()} error message with a blank page
legacy Troubleshooting
Issue Opening different pages and menus on DXP 7.2 and above could result in an empty page showing the ${processor.processMax()} error message The solution only applies if you use the...
Liferay trigger execution during Daylight saving time
legacy
Issue In the case of days in which there is a time change in summer, what happens in these cases with the Quartz library? Could some process not trigger? Environment Liferay DXP 7.1 Liferay DXP 7.2 Liferay DXP...
java.lang.IllegalArgumentException at jodd.asm5.ClassReader. when calling a remote JSON service
legacy Troubleshooting
Issue When we call a JSON remote service of a custom service builder entity, it doesn't work when it has parameters. For example if we define this service builder method: public Foo getFooById(long userId) { <code> } And...
Tables from version 7.0 still persist in DB after upgrade
legacy
Issue Is there any specific reason for not removing 'old unused' tables from the database after the upgrade? For example, Liferay Bookmarks were archived with no direct replacements in Liferay 7.3 but after the...
Liferay application servers getting unresponsive while switching the database
legacy Troubleshooting
Issue The below exceptions have been observed in the Liferay application servers.  It's getting unresponsive while switching the database.  ERROR...
Liferay application is not reconnecting with database server
legacy Troubleshooting
Issue Why Liferay application is not reconnecting with the database server? Environment Liferay DXP 7.0 Resolution In case the database services have been restarted, Liferay would need a restart to re-establish the...
Client-side HTTP parameter pollution vulnerabilities
legacy Troubleshooting
Issue  How to address the Client-side HTTP parameter pollution vulnerabilities Environment Liferay DXP 7.2 Resolution Encode the URLs or user input to avoid the HTTP parameter pollution vulnerabilities. Additional...
Disable Pragma: no-cache header
legacy Troubleshooting
Issue Liferay adding a "Pragma: no-cache" to the response header, and this is preventing the app server, or the client from caching the data. Environment Liferay DXP 7.2 Resolution Set the browser.cache.disabled...
SSL Exception with MySQL and JDK 11
legacy Troubleshooting
Issue After starting Liferay with MySQL and JDK11, and after waiting for some time, the following traces might occur: ** BEGIN NESTED EXCEPTION ** javax.net.ssl.SSLException MESSAGE: closing inbound before...
Change in "view in context" URL for document file entries
legacy
Issue Why does the Search Results Portlet display a different "view in context" URL for document file entries after upgrading to dxp-15? Environment DXP 7.2 with dxp-15+ Resolution Up until dxp-14, the URL format...
Can I Manually Execute Quartz Schedulers From the UI?
legacy
Issue I would like to trigger Quartz Scheduler jobs manually from the UI in case they ever miss a scheduled job. Environment DXP 7.0 DXP 7.1 DXP 7.2 Resolution Liferay does not currently have a feature for...
[CKEditor] Paragraph tag is appended to content in blogs by default
legacy How To
Issue We are using CKEditor instead of the regular editor. When putting some content into the HTML field while creating blogs <p> and </p> tags are appended by default. We would like to remove these tags or change them...
How to resolve Jenkins failing to build a service in Liferay PaaS with a non-zero exit value of 137
legacy Troubleshooting
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue When attempting to build a Liferay PaaS service, our Jenkins...
Component with id [...] is being registered twice console warnings in the browser
legacy
Issue We often experience some javascript warning messages when opening different parts of Liferay, e.g. the web content editor They say This can lead to unexpected behaviour in the "Liferay.component"...
Resolving When a .lar File Exported From Asset Publisher is Empty
legacy Troubleshooting
Issue I exported a .lar file directly from the Asset Publisher using Widget Menu -> Export didn't contain any assets and was only a few kb in size. Our environment is patched to de-92 Environment DXP 7.0 DXP 7.1...
JSPs stop working if their osgi module is restarted and direct.servlet.context.reload property is configured to false
legacy Troubleshooting
Issue JSPs stop working if their osgi module is restarted and the direct servlet context reload functionality is disabled with the direct.servlet.context.reload=false setting. The issue is also reproduced in case: You...
Liferay PaaS - DB user doesn't have super privileges for the database service
legacy Troubleshooting
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue Liferay PaaS backup service will throw: ERROR 1227...
Java parameter UseContainerSupport doesn't work
legacy Troubleshooting
Issue We are trying to specify the amount of memory Liferay can use by setting the -XX:+UseContainerSupport property However, it seems to take no effect and we don't see the specified limit shown in the...
Error "Incorrect string value" in logs when adding emojis to Web Content
legacy Troubleshooting
Issue When inserting emojis (emoticons) to a Web Content article, the portal fails to add/update the article and an error similar to the one below is shown on logs. 09:33:30.544 ERROR...