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UpgradeDDMFormDocumentLibraryFields upgrade step fails due to high number of DDM entries
legacy Troubleshooting
Issue You might encounter a behavior where a race condition occurs due to the high number of DDM entries in your environment: 2021-03-18 09:54:44,010 INFO [Portal Dependency Manager Component...
Documents and Media: Disable permission for users to add new folder
legacy How To
Issue A user assigned a 'Site Role' is able to create a new folder in Documents and Media How can I prevent a user creating new folders? Environment DXP 7.1    DXP 7.2    DXP 7.3    Resolution By default, Site...
Email Notification for Document & Media Subscribed Folder
legacy
Issue Liferay DXP where multiple users have subscribed to a folder in Document & Media, all the users subscribed to the folder are receiving mail except the user who is uploading the document. However, in Liferay 6.2...
A lot of services have unsatisfied references when running gogo shell ds:unsatisfied
legacy Troubleshooting
Issue A lot of services have unsatisfied references in the output after running the gogo shell command ds:unsatisfied Environment Liferay DXP 7.3 GA1 Resolution This issue is caused by the settings...
Unable to send message: Could not convert socket to TLS
legacy Troubleshooting
Issue In Fix Pack 92 we add the mail.session.mail.smtp.starttls.enable property to the portal.properties file to successfully configure the outlook mail server. After installing this Fix Pack or a higher one you...
Where can I get the database query logs for my Liferay PaaS project?
legacy How To
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue Where can I get database query logs for my Liferay PaaS...
Is there an officially supported DDM field extension mechanism for Liferay?
legacy
Issue Is there an officially supported DDM field extension mechanism? Does Liferay support the adding of custom DDM form fields? Environment DXP 7.1   DXP 7.2   DXP 7.3   Liferay CE Resolution At the time of...
Password Policies is inaccessible after upgrading from 6.2 to DXP 7.2 - workaround without rolling back to 6.2
legacy Troubleshooting
Issue After upgrading from 6.2 to 7.2, navigating to Control Panel > Users > Password Policies shows a UI error "Password Policies is temporarily unavailable", and an error is thrown in the logs: ERROR...
Headless Delivery API fails after patching to dxp-7
legacy Troubleshooting
Issue After patching to dxp-7, the headless delivery API cURL command '/o/headless-delivery/v1.0/structured-contents/{journalArticleResourcePrimKey}/rendered-content/{templateKey}' is returning 500 status code...
Permissions with Web Content
legacy Troubleshooting
Issue Whenever the Guest and Site Member view permissions of the Web Content are removed, user is still able to see the web content added in the Web content Display Portlet. Environment Liferay DXP 7.0 Resolution This...
JavaScript Loader OSGI config settings don't appear to be applied following an upgrade to 7.2+
legacy How To
Issue When upgrading to DXP 7.3, we moved our previously modified OSGi .config files to the new bundle, but the settings from the JavaScript Loader .config file do not appear to be taking effect, as the default...
'Nested Applications temporarily unavailable' error
legacy Troubleshooting
Issue After upgrading to DXP 7.2+, I see that some Nested Applications widgets are not displayed on my pages and instead show a Nested Applications temporarily unavailable error. Environment Upgrading from DXP 7.0 to DXP...
Changes to Tomcat classloading order as of Tomcat 8+
legacy How To
Issue In Tomcat 7 and earlier versions, class loading for EXT JAR files were done in alphabetical order. However, with Tomcat 8 and later, class loading has been changed to be decided by the underlying file system....
Upgrade to DXP 7.3 fails due to error about an already existing column
legacy Troubleshooting
Issue When running the DB Upgrade Tool, the upgrade fails due to an error regarding a duplicate or already existing defaultvirtualHost column. (See examples of the error below) Upgrading Oracle DB Caused by:...
Groovy Script to truncate the data of UserTrackPath Table
legacy How To
Issue If you want to truncate the data from UserTrackPath Table Environment Liferay DXP 7.2 Resolution Below is the Groovy Script which might help to truncate the data from UserTrackPath table. import...
What Is The Property Layout.url?
legacy
Issue What is this property and how it is invoked by Liferay? layout.url=${liferay:mainPath}/portal/layout?p_l_id=${liferay:plid}&p_v_l_s_g_id=${liferay:pvlsgid} Environment Liferay DXP 7.2 Resolution layout.url defines the...
Violation of PRIMARY KEY constraint on startup after DB upgrade
legacy Troubleshooting
Issue After successfully upgrading your DB with the db-upgrade tool you might face a similar error to the following one on fresh startup:...
Is it possible to schedule LDAP imports for a specific time of day in Liferay DXP?
legacy How To
Issue In Liferay Portal 6.2, it was possible to create a cron trigger in the liferay-portlet.xml file to accomplish LDAP imports for a specific time of day without creating a customization. These types of scheduled...
Freemarker showing verbose exception
legacy Troubleshooting
Issue Freemarker is showing verbose exception on site, even though RETHROW is set. Environment Liferay DXP 7.2 Resolution The Journal Article error template can be configured with the following steps: Navigate to...
After upgrading a staged environment from 6.2 to DXP, the tag function does not work properly
legacy Troubleshooting
Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. Issue...
I Can Not Access Exploded War With DXP 7.0+
legacy
Issue With Liferay DXP, all the deployable wars move from {LIFERAY_HOME}/deploy into {LIFERAY_HOME}/osgi/war/ directory as a war file. But in Liferay 6.2 it used to be deployed as an exploded content into...
Is It Possible To Change Deployed War Location?
legacy How To
Issue The default location of the deployed war is ${liferay.home}/osgi/war folder. Is it possible to change the location?   Environment Liferay DXP 7.0+   Resolution You can use the following property to change the...
Cache Override
legacy How To
Issue This article describes how to override the cache in 7.0 taking into account two different aspects: EhCache settings and Replication settings. The first one implies creating a new module, while the second is...
Enable BundleStartStopLogger debug log traces
legacy How To
Issue How to enable BundleStartStopLogger debug log traces to see module lifecycle events during startup. Environment Liferay DXP 7.0+ Resolution Stop the server. If it doesn't exist create a folder named log4j...
Portlet Management in a clustered Liferay DXP using WebLogic
legacy How To
Issue How can I manage portlets in a clustered Liferay DXP environment using WebLogic?    Environment Liferay DXP 7.x WebLogic   Resolution Since Liferay DXP 7.x, you will have no access to any modules deployed within the...
How to update our Tomcat server?
legacy How To
Issue We've found a security issue in our current Tomcat server version The issue has been fixed in the latest version of Tomcat Does Liferay provide a fix for the issue? If not, how can we upgrade our...
The default Liferay DXP site's name cannot be localized/translated
legacy How To
Issue I am using the default Liferay DXP site, renamed it, but I do not see the language button or an option to add the site name in different languages. Environment Portal 6.2 DXP 7.0+ Resolution The default site's...
Disable Footer Section
legacy How To
Issue How to hide the footer section("Powered by Liferay" section)? Environment Liferay DXP 7.2 Resolution The below steps can be followed to disable the footer section: 1) Go to Site Builder > Pages. 2) Click on the...
How to decide which Liferay DXP image from Docker Hub to use with Liferay PaaS
legacy
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue Now that the Liferay DXP image for a Liferay PaaS environment...
Understanding a "There is no order guarantee on which result is returned" Portlet Preferences warning when using embedded Hypersonic
legacy Troubleshooting
Issue When unzipping and launching a 7.1 SP4 bundle, the following WARN is shown in the logs: 2020-09-30 15:21:30.057 WARN [http-nio-8080-exec-2][PortalPreferencesPersistenceImpl:208]...
Login fails in local environment.
legacy Troubleshooting
This article has been machine translated from its original language for your convenience. Please use discretion as this translation may include some inaccuracies. If you encounter issues with the translation, please...
NamingException Error on WebSphere 6.x
legacy Troubleshooting
This article is a legacy article. It applies to previous versions of the Liferay product. While the article is no longer maintained, the information may still be applicable. When Liferay Portal is running on a...
Common Errors with Database Sharding in DXP 7.0
legacy Troubleshooting
This article documents the issues with setting up a sharded database and lists steps to resolve the issue or avoid it altogether. Resolution Error: Users are unable to create content specifically on a sharded database...
Image Editor Does Not Load on Websphere
legacy Troubleshooting
This article documents an issue where the image editor does not load on WebSphere, as well as steps to resolve the issue or avoid it altogether. This issue is caused by one of the JS files served within the JS editor...
Before Opening a Clustering Ticket
legacy Troubleshooting
This article provides a short checklist of questions to ask and steps to take before opening a clustering ticket in Help Center. By taking a moment to go through this checklist before opening a Help Center request, you...
Possible Performance Issue Caused by LPS-48693
legacy Troubleshooting
Before the portal-84-6210 fixpack, the DDMTemplate editor UI was missing the cacheable checkbox. This issue caused each DDMTemplate that was saved into the DB to not be cached. This article provides a solution to a...
Upgrade halts with "ALTER TABLE" exception
legacy Troubleshooting
This article is a legacy article. It applies to previous versions of the Liferay product. While the article is no longer maintained, the information may still be applicable. Liferay Support does not recommend or...
Trouble Starting Portal If 'Java_Home/bin' Is Not Defined in Path Variable
legacy Troubleshooting
This article describes a known issue where the platform may not start if JAVA_HOME/bin is not defined in the PATH variable. DXP 7.0 and 7.1 requires JAVA_HOME and PATH variables to be set. However, the...
Known Issues with Core-5
legacy Troubleshooting
This article is a legacy article. It applies to previous versions of the Liferay product. While the article is no longer maintained, the information may still be applicable. This article outlines a small set of...
Avoiding SAXParser Exceptions
legacy Troubleshooting
By default, the Liferay platform does not define a SAXParser. But please note that a SAXParser contains the logic that can parse XML files. Liferay does not define a SAXParser because certain setups (e.g....
DXP Fails to Generate Captchas and Charts on RHEL 7.4
legacy Troubleshooting
When using RHEL 7.4, and viewing a captcha, or when navigating to Control Panel > Configuration > Server Administration, the following stack trace will appear in the application server logs. That is...
ConcurrentModificationException When Deploying Plugins on Liferay Portal 6.1 EE GA3
legacy Troubleshooting
This article outlines a specific known issue that exists within Liferay Portal 6.1 EE GA3 SP3 and provides a link to follow its resolution. Resolution At the time of release, there is one known issue with Liferay...
Difficulty Adding Assets That Use Alloy Editor on Windows Os in DXP 7.0
legacy Troubleshooting
This articles serves as a troubleshooting guide for users working in Liferay DXP 7.0. When it comes to adding assets using the alloy editor on Windows OS, you may encounter some difficulties. The browser may display a...
Resolving 'UnsupportedOperationException' Caused by an Invalid Audit Max Queue Size Setting
legacy Troubleshooting
This article documents steps on how to increase the audit message max queue size that leads to an UnsupportedOperationException.  By default, System Settings > Foundation > Audit > "Audit message max queue size" is set...
X-FRAME-Options Reference Guide
legacy How To
This article is to help those who wish to change the X-Frame-Options in Liferay Digital Experience Platforms. Usually, this is required if you are trying embedding widgets in a portlet or an iFrame so that HTTP headers...
Unicast with JGroups (RMI)
legacy How To
Liferay Support does not recommend or endorse specific third-party products over others. Liferay is not responsible for any instructions herein or referenced regarding these products....
Tomcat JDBC Connection Exhaustion
legacy Troubleshooting
This article helps troubleshooting MySQL when executing the VerifyProcess. Small Max JDBC Connection Pool causes JDBC Connection Exhaustion if the VerifyProcess is executed...
Starting Up a Liferay Bundle From an External Drive on a Mac
legacy Troubleshooting
Whether it's for demo-ing Liferay or for other purposes, you may at some point wish to run a Liferay bundle from an external hard drive. Most of the time, this is straightforward. When...
Upgrading to Liferay Portal 6.1 EE
legacy How To
With the release of Liferay 6.1 EE GA1, Liferay introduced the Seamless Upgrade feature. Seamless upgrades allow users to upgrade to the latest version of Liferay by simply pointing...
Portal Best Practices
legacy
This article is a legacy article. It applies to previous versions of the Liferay product. While the article is no longer maintained, the information may still be applicable. The...
Changing the Liferay Logs Directory
legacy How To
This article documents how to change the Liferay logs directory from the default [LIFERAY_HOME]/logs to another desired path.  Resolution Steps to Change the Liferay Logs Directory...
Upgrade Process properties are not needed anymore
legacy
Prior to Liferay Portal 6.1, the upgrade process required that "upgrade.process" property to be set in the portal-ext.properties. For example, consider an upgrade from Liferay Portal 5.2 to Liferay Portal 6.0...
[Upgrade] Handling Quartz Data during Liferay Portal Upgrades
legacy How To
Quartz data is a unique type of data. If quartz data is part of the database upgrade, then there are some potential additional steps to take during the upgrade process. Resolution If there are not any publishing jobs,...
Ehcache Configuration for Different Versions of the Liferay Platform
legacy How To
This article outlines Liferay configurations for distributed caching along with how to deploy custom tuning configurations. For cache tuning and finding optimal settings for a particular environment, please see the...
Poor Performance in DB2 When Executing SQL Queries Over Big Tables Filtering by a Column With a Non-Unique Index
legacy Troubleshooting
Liferay Support does not recommend or endorse specific third-party products over others. Liferay is not responsible for any instructions herein or referenced regarding these products. Any implementation of these...
Backslashes in Screen Name Are No Longer Valid After Upgrading to Liferay Portal 6.2
legacy
After upgrading from Liferay Portal version 5.2 EE SP4 to 6.2 EE, backslashes in the screen name are not allowed when using the liberal screen name validator. In Portal 5.2, backslashes were allowed in the screen name....
Migrating properties which are set through Control Panel to portal-ext.properties file
legacy How To
Important Notification: Modifying the database is a risky operation! Always make a backup of your database before any modifications! If your custom portal properties are already set...
A 'ClassNotFoundException' Thrown by WebLogic 12c
legacy Troubleshooting
This article documents a known issue that occurs when deploying portlets that use JNDI. Liferay Digital Experience Platform (DXP) isn't able to load Weblogic's JNDI classes by default, which often results in a...
Connecting WebDAV to Liferay Portal Running Behind a Web Server
legacy Troubleshooting
This article documents how to connect to Liferay WebDAV folders and files from a WebDAV client if Liferay Portal is running behind a web server. Specifically, this issue was found using the IBM WebSphere application...
変更リスト上で「変更の破棄」を行った際に、”AssetEntry.title”が更新されない
legacy Troubleshooting
, knowledgeArticleType: troubleshooting, legacy: true, name: 変更リスト上で「変更の破棄」を行った際に、”AssetEntry.title”が更新されない, showDisclaimerMessage: true, sourceTeam: Support, ticketNumber: 131391, title:...