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Published Sep. 10, 2025

Password Reset Link Breaks After Language Change

Written By

Madhusudan Sharma

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Issue

  • After adding users from the portal, users receive an email to create their account password. This email contains a password reset link.
  • Clicking the password reset link opens a page to reset the password. If the language is changed on the page using the language toggle, an error message is displayed: "This link format is no longer recognized. Please request a new link. Request a new password reset link."
  • However, pasting the same link again makes it work.

Environment

  • DXP 2023.Q4

Resolution

  • This is a known bug that has been addressed by LPD-52234 

Additional Information

 

  • If a hotfix is required, please create a support ticket requesting the hotfix by attaching the patch details.
  • The following articles will guide you to install the Fixpack/Hotfix in your environment: 
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