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Embed Internal Videos in Knowledge Base Articles
legacy Troubleshooting
Issue The video button the editor for Knowledge Base Articles does not allow for connecting to videos that are uploaded to Documents and Media   Environment Liferay DXP 7.3 Liferay DXP 7.4   Resolution Liferay DXP 7.4...
How to view the total number of downloads during a certain time period?
legacy How To
Issue When a report is added to an asset, we can only see the number of downloads for each day. How can we view the total number of downloads within a particular time period? Environment Analytics Cloud Resolution You...
Is Liferay creating cookies site base?
legacy
Issue Is Liferay creating a cookies site base? If so, where exactly on the Liferay server would all the cookies be physically kept?  Environment Liferay DXP 7.1 Liferay DXP 7.2 Liferay DXP 7.3 Liferay DXP 7.4...
Search result is not appearing for web content when switching to card view
legacy Troubleshooting
Issue Steps to reproduce: 1. Start Liferay DXP 7.2 2. Create a new basic web content. 3. Search the created web content in the search bar. 4. Now, switch the Display Style to Card view. Expected Behavior: The...
Questions widget's My Subscription tab incorrectly displays message board subscriptions
legacy Troubleshooting
Issue All message board subscriptions are shown in the Questions widget "My Subscriptions" tab and are listed as "Questions" even though some are not marked as Questions in Message Boards.  Environment...
Disable Personal Information Fields in User Account Settings
legacy How To
Issue I would like to disable personal information fields in user account settings to prevent users from editing their names, screennames and other such personal information. Environment DXP 7.3 Resolution Add the...
When selecting a blog cover image, the uploaded video is unavailable
legacy
Issue Encountering challenges with uploading videos using the document and media portlet in blogs Steps to reproduce: 1) Navigate to Liferay DXP> Content and Data> Documents and Media 2) Upload a video (.mp4) 3)...
How to retrieve the layouts where a web content is displayed
legacy
Issue How to determine what page a web content is displayed on. Resolution Best approach is to use the methods of the API provided by com.liferay.journal.service.JournalContentSearchLocalServiceUtil  , content:...
Preview is not generated for .webp files in Document and Media
legacy Troubleshooting
Issue The preview is not getting generated for all the '.webp' files in Document and Media. Follow this guide and enable the use of WEBP  Navigate to Content & Data > Documents and Media Upload an image in...
What to do when prompted with the warning message "This field is required" on a Text Field element of a Form after auto-fill is used?
legacy Troubleshooting
Issue After I filled the Form with AutoFill for the required fields, a warning message states "this field is required" on the Form. Even when I attempt to submit the Form or the warning message is still...
Do hotfixes contain database changes?
legacy
Issue We were wondering if hotfixes contain database changes, and where you can see if a database change is included in a hotfix. Environment Applicable to all Liferay environments Resolution By default, a hotfix...
Cannot resubmit for publication a content page that has been rejected in the worklow
legacy
Issue I enabled Single Approver workflow for content pages, and I notice that after an initial content page draft has been rejected, upon editing the page again, you cannot resubmit it because the "Submit for Publication"...
Cannot Add Captions To Images in Alloy Editor
legacy How To
This article includes a link to third-party documentation and third party resources are not supported or maintained by Liferay, so should be used at your team’s discretion. Issue AlloyEditor is the default blog WYSIWYG...
Empty osgi/config folder in 7.4
legacy
Issue The osgi/config folder is missing all of its config files. Environment DXP 7.4 Resolution This is expected behavior. Liferay’s default factory configurations will no longer be added as a config file in the osgi/configs...
Enabling "Assign Roles by Segment" Disables the Content Page Editor and causes NoSuchExperienceException
legacy Troubleshooting
Issue When checking the option "Assign Roles by Segment", the Content Page Editor gets disabled and displays the following message: "Content Page Editor is temporarily unavailable.". The following error is...
After editing them and restarting the server, default vocabularies are duplicated
legacy Troubleshooting
Issue Stage and Topic vocabularies recreate again in the global site Steps to reproduce: 1) Navigate to the Global site 2) Assert that Topic, Stage, and Audience vocabularies have been created 3) Control Panel >...
Unable to add newly created product in the product group
legacy Troubleshooting
Issue Steps to reproduce: 1. Start Liferay DXP 7.3 2. Create a site by using the minium site template. 3. Create a Product Group. 4. Check that user can add any existing product from the Minium site to the...
web.server.host property with multiple Liferay instances
legacy
Issue Which entry should be added to the web.server.host property in case there are multiple instances added on a single Liferay portal. Environment Liferay DXP 7.1 Liferay DXP 7.2 Liferay DXP 7.3 Liferay DXP 7.4...
Error: Unable to send message: Invalid Addresses
legacy Troubleshooting
Issue After integrated the Mail Server:  Exchange in Liferay DXP there is a following Error in the logs:   ERROR [liferay/mail-1][MailEngine:74] Unable to send message: Invalid Addresses...
How do I install FFmpeg on Windows?
legacy How To
Issue This article will walk you through the process of installing FFmpeg on Windows. Environment Liferay DXP 7.4 Resolution To install FFmpeg on Windows, follow these steps: 1) Have the most recent version of...
Not Able to Preview PDF Document in Recycle Bin
legacy Troubleshooting
Issue After a PDF document is moved to the Recycle Bin, it cannot be previewed. Steps to Reproduce Open Menu > Content & Data > Documents & Media Upload a pdf and publish Click 3-dot menu next to the pdf > Move to...
Host name does not match the certificate subject provided by the peer
legacy Troubleshooting
Issue Configuring S3Endpoint to connect the S3 bucket is giving the below error 2022-08-25 13:02:50.718 ERROR [default task-22][ImageImpl:69] Error reading image 4407228...
Product images are not visible to guest users
legacy
Issue Steps to reproduce: 1. Start Liferay 7.2 fix-pack-14 and commerce version 2.2.0 2. Sign in as an admin. 3. Navigate to catalog and create a catalog named 'Test Catalog'. 4. Now, navigate to products. Click...
S3Endpoint feature in Liferay DXP 7.0
legacy How To
Issue The S3Endpoint feature is missing in Liferay DXP 7.0 to configure the AWS S3 bucket Environment Liferay DXP 7.0 Resolution The observed behavior is a new feature that got introduced in DXP 7.3 and can...
If a drop zone is inserted between 2 others with existing fragments placed, the drop zone content is shifted
legacy How To
Issue A fragment is created with multiple drop zones and some other fragments are placed onto these zones. <div class="fragment_1"> <h1> Drop Zone 1 </h1> <lfr-drop-zone id="drop-zone-1"></lfr-drop-zone> <h1> Drop Zone...
Object entry permissions are not working when impersonating users.
legacy Troubleshooting
Issue When logging in as an administrator and impersonating a regular site member (with non-elevated permissions), all records are shown instead of just the records of the Site Member. However, when using Objects...
User redirected to the personal site (My Site) instead of the current site after opening notification
legacy Troubleshooting
Issue When on the main site, click Notification from the user menu (by clicking the avatar on the top right). The notification interface will open, but on the left side menu the site will be changed to My Site, instead of...
How to increase index.max_result_window from Liferay
legacy Troubleshooting
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Learn more: Search Result Limit with Elasticsearch:...
Disabled commerce shows error about missing bundles at startup
legacy How To
Issue Commerce is disabled by using the enterprise.product.commerce.enabled=false property Starting up with this property the following error is logged at startup: WARN  [main][SystemCheckOSGiCommands:137]...
Multilingual support for password reset emails
legacy
Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. Issue...
Configuring most viewed assets
legacy How To
Issue How to display the most viewed document(s) Environment Liferay DXP 7.1 Resolution Liferay provides an OOTB portlet MOST VIEWED ASSETS to configure and display the most viewed asset on a page. Add the...
Can a hotfix delete pages?
legacy Troubleshooting
Issue After installing the latest hotfix, we found that certain pages were deleted. How is that possible? Environment DXP 7.0+ Resolution Hotfixes contain fixes that change the Liferay source code Meaning that it does...
Tags Search not returning more than 50 results
legacy Troubleshooting
Issue We are facing an issue in tags search. We have 64 tags with similar names (book1, book2, book3, etc.), and searching for "book" will only return 50 tags at most. How do we increase this limit? Environment...
Deadline in case of multiple password reset URLs
legacy
Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. Issue...
Keyword search ignoring description field.
legacy
Issue When using the keyword search, if you use only part of the "description string", the file you are searching for will not appear in the search result. However, when the exact string is input in the name...
How are Known Individuals identified?
legacy Troubleshooting
Issue We would like to know how Analytics Cloud identifies Known Individuals. Environment Analytics Cloud Resolution Users are identified based on their Liferay user accounts. These accounts are synced to Analytics...
How to resync contacts?
legacy How To
Issue I would like to know how to resync contacts in Analytics Cloud. Environment Analytics Cloud DXP 7.0+ Resolution In your Liferay portal, go to Control Panel > Instance Settings > Analytics Cloud > Synced Contact...
How to get rid of SSLHandshakeException?
legacy Troubleshooting
Issue When trying to access the site URL, the console displays the following exception, and the site is inaccessible. javax.net.ssl.SSLHandshakeException: Received fatal alert: handshakefailure...
Categorization of 'Blogs' is not working
legacy Troubleshooting
Issue When creating blogs, tags and categories do not appear. Steps to reproduce: 1. Navigate to left side menu of Site -> Categorization -> Tags 2. Create 2-3 tags and category 3. Place the following properties in...
Slowness in the IDE
legacy Troubleshooting
Issue Users are experiencing slowness during the 'gradle refresh' process as well as during the local deployment of the Tomcat application server. Environment Liferay DXP 7.2 Liferay DXP 7.3 Liferay DXP 7.4...
Form rules do not work when using repeatable Fields Groups
legacy
Issue We have added some rules in a form, related to repeatable fields groups. Those rules show certain fields based on selected values. The issue arises when the values are repeated in the form, clicking in the...
StorageException occurs when trying to access Google Cloud Storage.
legacy Troubleshooting
Issue The File Storage is configured to Google Cloud Storage. When performing some actions in Documents and Media, Liferay attempts to access Google Cloud Storage and raises the following exception: 06:42:27.828...
Password email notification trigger
legacy
Issue What triggers an outgoing email of the Body without password template? Environment Liferay DXP 7.3 Resolution The "Body without Password" template is used when a user creates their own account via...
Cannot change the HTML WYSIWYG editor in webcontent or document types
legacy
Issue In DXP 7.4, we want to change the HTML WYSIWYG editor in web content and documents and media types from CKEditor to AlloyEditor. When we try to change it using the following portal-ext.properties property, the...
Need to hide Liferay Auth token as it is visible in Page source
legacy
Issue When using the burp suite tool to intercept traffic, the Liferay Auth token is visible in the Page Source, which could make the environment vulnerable in the user's view. Environment Liferay DXP 7.0+ Resolution...
Edit an uploaded image for a web content field
legacy How To
Issue A web content structure can include an Image or a Documents and Media field.  When editing such a web content you can upload a new image for that field.  Is it possible to edit (crop, apply a filter, etc) the...
When logging in with an OpenID Provider, the portal shows "Internal Server Error"
legacy Troubleshooting
Issue When configuring an OpenID Provider and trying to log in with an user, the callback to the portal shows an error message similar to the one below: Internal Server Error An error occurred while...
After clicking on the invite link, a Workspace Error is displayed
legacy Troubleshooting
Issue I was invited to an Analytics workspace. When I click on the link in the invitation e-mail, the following message is shown: Environment Analytics Cloud Resolution This behavior happens in the following 2 cases. ...
Content pages in search results don't link to the page
legacy Troubleshooting
Issue When I search with the configuration “display selected result in context” unselected, clicking on content page results throws an error, and the results don’t display. Environment DXP 7.2 Resolution To...
A form that is rendered on a page will automatically save a draft of the form even if there has not been any interaction
legacy Troubleshooting
Issue Steps to Reproduce Go to Product Menu > Liferay DXP (Site) > Content & Data > Forms, and add a new form. Give the new form a title (e.g. My Form), and a Select from List with option A and option B. Go to the...
Liferay PaaS deployment stuck at jenkins
legacy Troubleshooting
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue Deployment gets stuck at jenkins with below error: stderr:...
Only the Form title is displayed when using an embedded Form
legacy Troubleshooting
Issue We are experiencing an issue when we embed a Form in a Web Content Template that is used to display the content of a Structure. We are relying on the following documentation: Setting Default Preferences for...
What to do when AutoFill input is not accepted for the first time on a Form.
legacy Troubleshooting
Issue When I  use the AutoFill input in Internet browsers, it does not populate for the first time in Forms. After I make a second attempt to update the fields, the Form is populate successfully. Environment DXP 7.2...
How to output the list of file names in "Documents and Media
legacy
Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. Issue...
Problems with Images in WebContent Structures
legacy Troubleshooting
Issue 1. Use a vanilla 7.1 with dxp-2. 2. Enable local staging for a new site. 3. In the staging site create a web content Structure and add a field of type Image and set the field as "Required". 4. Create a new web...
I want to dynamically set the "initial value" property of web content structure and date type.
legacy How To
Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. Issue I...
Service Builder module not registered when using spring as dependency-injector
legacy Troubleshooting
Issue When dependency-injector="spring" is set in service.xml, the services are not getting registered in Liferay DXP 7.4. The Liferay-Spring-Context: META-INF/spring line is missing from the generated service...
Automate scripts for Search service in Liferay PaaS
legacy How To
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue We need to execute a curl command for the Search...
Number items to display is wrong after migration
legacy Troubleshooting
Issue After the migration from Liferay 6.2 to DXP, some Asset Publishers have the wrong 'Number items to display' In Portal 6.2, Number items to display is saved in a pageDelta property inside a portlet...
IBM MQ Connector
legacy How To
Issue I would like to integrate IBM MQ with Liferay DXP. Is there an IBM MQ connector for Liferay DXP? Environment DXP 7.0 DXP 7.1 DXP 7.2 DXP 7.3 DXP 7.4 Resolution We unfortunately don’t have a specific jar to...