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Global site not included in the list of Recent sites
legacy Troubleshooting
Issue When attempting to switch to another site, I don't see the Global site under the Recent tab, despite having visited the Global site. Environment DXP 7.3 Resolution This behavior is a bug caused by a change...
Site information, including the date it was created and the number of members
legacy How To
Issue The requirement is to get a list of all the site's names, as well as their creation dates and members. If there is a shortcut from the Liferay control panel?  Environment Liferay DXP 7.0 Resolution There is...
Can Email field be added to a form that would allow users to enter an email address to send user's data?
legacy
Issue The requirement of adding an Email field to a form which would allow users to enter an email address that would receive an email with the information they filled out in a form. Environment Liferay DXP 7.2...
Can not change the level of verbosity for the HTTP header in Liferay PaaS
legacy Troubleshooting
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue Can not change the level of verbosity to use for the...
Filter By Field is not working for Booleans in Asset Publisher
legacy Troubleshooting
Issue Steps to reproduce: 1. Create a structure with two fields(text and boolean) and also create a template for it in a Global site. 2. Go to "Liferay DXP" site and create two new WebContents with previous...
Custom context path is not working
legacy Troubleshooting
Issue After changing, the root context path to custom context the commerce components and system settings taking more time to load. Steps to reproduce: 1. Start Liferay with Commerce installed. 2. Change the ROOT...
While using Azure B2C a SAML error occurs when getting a parameter with whitespaces
legacy Troubleshooting
Issue When SAML module is configured and integrated with an Azure B2C and we need to map a parameter to a Liferay parameter, a problem might occur due to a whitespace: <saml:Attribute FriendlyName="Given...
Variant selector of Product Detail Portlet
legacy Troubleshooting
Issue Steps to reproduce: 1. Start Liferay DXP 7.1 FP-16 2. Create a Speedwell Site 3. Edit one of the Products 4. Add an Option that has at least two values 5. Go to Images for this product and upload two...
Exception while selecting Grouped tab in Grouped Products
legacy Troubleshooting
Issue FileNotFoundException error is occurring while selecting Grouped Tab. Steps to reproduce: 1. Click on Control Panel -> Commerce -> Products 2. Click on "+" button and select grouped. 3. Navigate to Grouped...
How to Disable Groovy Scripts and the Scripting Console in Control Panel
legacy How To
Issue I want to disable Groovy Scripts from being executed in Control Panel's Server Administration panel Environment Prior to DXP 7.4 Resolution 1. Go to Control Panel > Configuration > System Settings 2. In the Platform...
How to Disable Gogo Shell
legacy How To
Issue I want to disable the Gogo Shell from my Liferay instance Environment Liferay DXP Resolution The Gogo Shell can be disabled by performing the following actions: 1. Go to Control Panel > Configuration > Components 2....
I cannot create new Virtual Instance with error Screen name must not be null
legacy Troubleshooting
Issue When I try to create a new Virtual Instance, the portal displays the error "Your request failed to complete". The portal log shows the following error: ERROR [default...
I cannot find the query string field on content page - DXP 7.2 - 7.3
How To
Issue When I configure the content page, I cannot find the option to set the query string. On widget pages when I configure the page I select the "Advanced" tab and I can see the "Query String" field and set it....
Unable to create Liferay Module Project Fragment in LDS
legacy Troubleshooting
Issue When trying to create a Liferay Module Project Fragment it will ask to set valid Liferay portal runtime as follows: Please set a valid liferay portal runtime, you can initBundle or modify...
Publishing Forms to Remote Live in staging without corresponding pages
legacy How To
Issue In a Remote Live staging set up, sometimes, a form is modified and requires publishing, but it is not desirable for changes made to the page itself to be published yet. Is it possible if a form is modified, for...
Importing LDAP settings through osgi/config files does not import password
legacy
Issue LDAP settings can be imported into the Liferay environment using osgi/config files These settings are imported into System Settings, and can then be configured for an individual instance in Instance Settings When...
Content from Private Pages is not shown in the search results
legacy Troubleshooting
Issue Private pages' content does not appear in the search results Environment DXP 7.2+ Resolution The issue has been resolved by LPS-151303 and LPS-161366, you can update to the following patch levels: DXP 7.2: SP9...
How to change max_string_size value from STANDARD to EXTENDED in Oracle 19c?
legacy How To
Issue How to change max_string_size value from STANDARD to EXTENDED in Oracle 19c? Environment Liferay DXP 7.2 SP3 Oracle 19c Resolution Steps for converting max_string_size value to EXTENDED: SQL> show parameter...
How can I change the Product and Category URL pattern
legacy How To
Issue Liferay Commerce use /p/ and /g/ within the friendly URLs for Commerce display pages. To improve the search presentation for SEO purposes, I want to change the /p/ and /g/ to something meaningful...
Is it possible to know the timeline for when a hotfix from Liferay Support will be ready?
legacy How To
Issue Is it possible to have an exact timeline on when a hotfix from Liferay Support will be ready?  Environment  Portal 6.1/6.2 DXP 7.0/7.1/7.2/7.3/7.4 Resolution While there is no exact timeline from Liferay...
Liferay SaaS Prod to DR Backup Restore Failed
legacy Troubleshooting
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue Backup Restore fails when trying to restore Prod's backup...
Content-Security-Policy Header Integration
legacy
Issue How can a CSP (content security policy) HTTP header that enables only specific external resources to be loaded in the frontend be implemented? Environment Liferay DXP 7.2 Resolution CSP is not currently...
The Live site displays web content that has been changed on the Staging site
legacy Troubleshooting
Issue The modifications are visible in the live environment instead of just the staging environment after publishing the web content with changes. Reproduction Steps: Enable local live staging Create a Web Content...
could not resolve all artifacts for configuration 'classpath'
legacy Troubleshooting
Issue The error "could not resolve all artifacts for configuration 'classpath'" occurs during the time of Liferay workspace creation using LDS and not able to process further. Environment Liferay DXP 7.2, DXP 7.3 LDS...
Perform a date range query using Custom Filter Widgets over two fields of a structure
legacy How To
Issue We have a custom web content structure that has two ddm-date fields. We want to search and filter over a range of dates between those two fields using Custom Filter Widgets.   Environment Liferay DXP...
How to change the html of the default inactivity popup
legacy How To
Issue How to change the html of the default popup that appears when a user is warned about inactivity. Environment DXP 7.0 Resolution Changing the HTML of the pop up will require customization as it is not something...
Embedding the Language Selector Widget in a Fragment
legacy How To
Issue Need to embed the Language selector widget in a fragment via tags similar to what is referenced here: https://help.liferay.com/hc/en-us/articles/360020757071-Embedding-Widgets-in-Page-Fragments Environment DXP...
The has-control-menu class is shown for non-administrator users
legacy
Issue I want to use the has-control-menu class (included in the body tag) to check if the user is an administrator or not and to be able to apply certain CSS rules in my Theme.   Environment Liferay DXP 7.3  ...
Define more than three thumbnail resolutions for Adaptive Media
legacy How To
Issue There are three thumbnail configurations that can defined for Adaptive Media in System Settings -> Adaptive Media -> System Images Resolutions. Each configuration is mapped to a value of the query...
Need to set expiry date of doument while uploading in Document and Media
legacy
Issue How to set the expiry date for Document & Media? Environment Liferay DXP 7.3 Resolution There is no out-of-the-box feature available to achieve this requirement i.e. to set the expiry date for the documents and...
Publish/Save As Draft button in Product detail Page
legacy Troubleshooting
Issue Steps to Reproduce: 1. Create a minium site. 2. Go to Products. 3. Select any product. 4. Go to SKU's. 5. Click on the Publish/Save Button. 6. Open the Browser Console. Expected Behavior: It should publish/save...
Scheduled Discount automatically applied before schedule Date & Time
legacy Troubleshooting
Issue Steps to reproduce: 1.Create a speed-well test site. 2.Create vocabulary named "ipdc" and create one category named "World Cup" in it. 3.Now, create product named "FIFA" and select "World Cup" in ipdc category...
Navigation to site from 404 error page gives 404 error
legacy Troubleshooting
Issue Step to Reproduce: 1. Add the below properties in portal-ext.properties - layout.friendly.url.page.not.found=/html/portal/404-page.jsp javascript.single.page.application.enabled=false 2. Place the custom jsp in...
Products not displayed with Draft status
legacy Troubleshooting
Issue Products not displayed with Draft status under Commerce Product Screen Environment Liferay DXP 7.3 Commerce 3.0 Resolution The observed behavior is a known issue/bug. If the hotfix is required for this issue,...
HTTP Strict Transport Security (HSTS) Header Not Used
legacy How To
Issue The HSTS header cannot completely defend against man-in-the-middle attacks. However, it can be useful in defending against an attack in which an attacker establishes an encrypted connection to the application and...
Verbose Error Messages
legacy How To
Issue The name of the technologies used, such as Apache Coyote, Tomcat, etc. are visible. Environment Liferay DXP 7.2, DXP 7.3 Resolution  Each application is responsible for allowing its information to be displayed...
Unauthenticated REST API call for products - throws Error
legacy Troubleshooting
Issue Unauthenticated REST API Call for retrieving products /o/headless-commerce-delivery-catalog/v1.0/channels/${channelId}/products { "status" : "INTERNAL_SERVER_ERROR", "title" : "0" } Stack trace: 2021-05-20...
Scroll bar is not working for Catalog Selection while creating product
legacy Troubleshooting
Issue Please find below steps to reproduce the issue: 1. Create Simple Product 2. Add Product Name 3. Highlight the Catalog box. A list of catalogs will be displayed. Expected: The vertical scroll bar should be working...
Category Selection for Product
legacy Troubleshooting
Issue Please find below steps to reproduce: 1. Create one vocabulary on a global site 2. Create 8 categories and add 2 subcategories to each category 3. Go to any product and click on select for that vocab. 4. Scroll...
Never Expire in Schedule section in Discount is not getting saved
legacy Troubleshooting
Issue Steps to reproduce: 1) Create discount. 2) Go to schedule section and uncheck Never Expire. 3) Click on Publish. Actual Behavior: It is still checked after publishing. Expected Behavior: It should remain uncheck...
Viewer Role is able to upload/edit the documents
legacy
Issue Steps to Reproduce: 1) Create a Site called HR 2) Create a Private page called Documents 3) In the Document's Page drag and drop Document and Media (Image-1) 4) Click on Document and Media Configuration and check...
Home URL of the instance does not work: 404 error
legacy Troubleshooting
Issue You find errors or warnings related with the default Home URL in the DXP's log file, the trace looks like this: 2021-08-20 07:55:59.166 WARN [http-nio-8080-exec-8][code_jsp:161] {code="404", msg="The requested...
Price Range facet is not working on Sell Price
legacy Troubleshooting
Issue Steps to reproduce 1. Create new minium site template. 2. Go to products for e.g ABS Sensor -> Click on SKUS -> Give Base Price as 120.00 and Sell Price as 40.00 3. Go to catalog page and select the $...
DLFileRank modules are not available anymore
legacy How To
Issue In Liferay DXP 7.3, DLFileRank modules are not available (document-library-file-rank-api, document-library-file-rank-service). Environment DXP 7.3 Resolution These modules have been archived in version 7.3....
Disable 'track' requests from Audience Targeting
legacy How To
Issue Sometimes there is a need to get rid of the following calls from Audience Targeting: /o/analytics-processor/track For example some of the browsers which attempt to send analytics events to Liferay...
New field types that can be utilized in forms are needed
legacy How To
Issue Customizing the look and feel of Liferay sites require the addition of the following field types to their Forms. Accordion Tooltip Pop-up or dialog box Environment Liferay DXP 7.3 Resolution The easiest...
Can't run Talend Job with Java 11
legacy Troubleshooting
Issue When Liferay is using Java 11 or OpenJDK11, users cannot successfully run Talend Jobs through the Dispatch application. The job fails, and users may see an error like the following:...
Duplicate Tag Exception while Publishing a portlet on a migrated System
legacy Troubleshooting
Issue After having upgraded from 6.2 to DXP Cloud or Liferay DXP 7.0+ with staging enabled and tagged web content articles, trying to publish the articles to Live results in the following error: An unexpected error...
Liferay integration with Open Office remotely
legacy
Issue Is it possible to have Open Office on any other server then the one where Liferay is running? Environment Liferay DXP 7.2 Resolution It is a limitation of the OpenOffice/LibreOffice integration that it...
[CKEditor] Copy-pasting images in the editor does not work
legacy
Issue Using CKEditor, after pasting a copied image, the image does not appear. Environment DXP 7.2 Resolution This behavior is intended as the CKEditor plugin required for this functionality, Upload Image, is not a...
What is the difference between the 'View' and 'Access' permissions?
legacy
Issue When defining permissions for a folder (for example, in Web Content or Documents and Media), I see a 'View' and 'Access' permission. Environment Liferay DXP 7.0, 7.1, and 7.2 Resolution The 'Access' permission is...
"Choose an option" is not selected by default
legacy Troubleshooting
Issue When we select "Choose an option" from the options field, it is not getting selected. Steps to reproduce 1. Create a minium-site template. 2. Create a one product in it. 3. Next, create options in a product...
Deleting old data from 'AUDIT_AUDITEVENT' table in 6.2
legacy How To
Issue I want to clean up the AUDIT_AUDITEVENT table because the old data is taking up too much space. Environment Portal 6.2 Resolution Note: The following information involves customizations that are beyond the scope of...
Invalid checksum error when initializing Liferay bundle
legacy Troubleshooting
Issue After defining the liferay.workspace.bundle.url property in the gradle.properties file, running a Gradle Task to initialize the bundle fails with the following error: Execution failed for task ':verifyBundle'. >...
How to Redirect to OpenID Connect Page after clicking the "Sign In" Button
legacy How To
Issue The steps users take to login via OpenID Connect are very long. They have to: Click the "sign in" button on the home page The Sign-In Portlet comes up Click on "OpenID Connect" link Choose the OpenID...
On content pages with no widgets, 'AllPortletsReady' should be triggered
legacy How To
Issue If a fragment is created with javascript that uses the following JS: Liferay.on ('allPortletsReady', function() { console.log('Hello from allPortletsReady');}); , and the content page has a portlet, the...
External URLs in @import url clauses are not aggregated to CSS
legacy Troubleshooting
Issue When creating a custom theme using an imported URL and with the CSS Fast Load property enabled, the URL content is not rendered. @import...
How to resolve "Could not convert socket to TLS" errors observed with email notifications for Forms
legacy Troubleshooting
Issue When email notifications are enabled for Forms, emails are not being received after a form submission. The following error is displayed in the logs: 2021-08-02 14:10:29.458 ERROR [liferay/mail-1][MailEngine:128] Unable...
Limitation in the number of fields in a Form when exporting to Excel (XLS)
legacy Troubleshooting
Issue When I want to export the entries for a very long form to Excel (xls) format, exporting fails with the below error in the log. ERROR [http-nio-8080-exec-97][PortletServlet:119]...
Why is the category/tag selection not working at article creation?
legacy Troubleshooting
Issue While the user is creating a new article, he cannot select the categories or tags of the specific site.     Environment Liferay Portal 6.2 Liferay 7.0+ Resolution In order to be able to select the...