Requesters are not included in Support ticket update emails
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Issue
- Notification emails for Support tickets are not going to users who are working on a Support ticket.
- Support ticket emails are not bent sent to the primary member working on the ticket.
Resolution
- For each comment posted on Support tickets, two separate emails are sent:
- A separate email that goes solely to the ticket requester for the Support ticket:
Hello [requester name], Your ticket (#{ticket ID]) has been updated. [ticket comment information]
- An email to the organization users who are not the requester.
You are receiving this email because you subscribed to all ticket updates for this organization. The ticket (#[ticket ID]) has been updated ([ticket link]) {ticket comment information]
- So it is expected that the any notification emails received by organization users (who are not the Requester who opened the Support ticket) would not include the Ticket Requester in the recipient list.
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