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Custom Service builder cannot satisfy some dependencies when Liferay-Require-SchemaVersion is not present or incorrect

Issue Dependency issues when deploying a custom Service Builder module, because Liferay-Require-SchemaVersion is missing or not correct. Some issues are found after running ds:unsatisfied in the GoGo shell: Bundle {id: 1735, name: com.liferay.example.service, version: 1.0.0} Declarative...

Error: Could not find or load main class when upgrading Liferay version using Upgrade Tool

legacy Troubleshooting

Issue When attempting to upgrade the Liferay version using the Upgrade Tool users are met with the following error message: "Error: Could not find or load main class [class name]", and the upgrade fails to process. Environment Liferay DXP 7.4 Resolution This error can be caused by spaces...

SOAP service list API is exposed to non-authorized guest users

legacy Troubleshooting

Issue SOAP service list API found at http://[host]:[port]/api/axis is exposed to external guest users even with it configured to display locally only. The following property is set in portal-ext.properties: axis.servlet.hosts.allowed=127.0.0.1 Environment DXP 7.2, DXP 7.1 Resolution To...

Is JDK 17 supported by Liferay?

legacy

Issue We would like to use JDK 17 but we see that it is not listed in the Compatibility Matrix Environment Liferay DXP 7.0+ Resolution JDK 17 is not supported as of yet. However, it is already being considered The same goes for anything else that is not included in the Compatibility...

Manually Installing Liferay Connector to SAML 2.0

legacy How To

Issue We need to manually install and/or update the Liferay Connector to SAML 2.0. This is primarily done for security reasons, such as a Liferay bundle being firewalled off the internet. Environment DXP 7.3 Resolution Steps to follow to manually install the Liferay Connector to SAML...

StackOverflowError related to locales during upgrade

legacy Troubleshooting

Issue You might encounter an issue where you receive a StackOverflowError during your upgrade process, such as this: ERROR [main][ROOT:56] bundle com.liferay.portal.verify.extender:7.0.24...

Error updating DXP 7.4: Upgrade process failed or upgrade dependencies are not resolved

legacy Troubleshooting

Issue We are updating DXP 7.4 from Update-X to Update-Y following this article https://help.liferay.com/hc/es/articles/4415761553677 But when system boots with the Update-Y installed, following message is showed in the logs: 2023-09-20 12:37:03.357 INFO [main][UpgradeRecorder:147]...

Unable to see upload option under 'Talend' tab

legacy Troubleshooting

Issue The user is not able to see the upload option for the file in the 'Talend tab' of the job scheduler. Steps to reproduce: Start DXP server Navigate to Control Panel > Job Scheduler Click on the add button to create a 'Job scheduler Trigger', select the Talend option, and create a...

The custom scheduler is not working after upgrading from 7.4 U62 to U90

legacy How To

Issue We have written a scheduler which works perfectly in 7.4 U62, but when we updated our bundle to 7.4 U90, it is not working. Environment Liferay DXP 7.4 Resolution Due to the changes by LPS-176754, please adapt your code to make it work in 7.4 U90. Below is a guideline you can...

Error ORA-01461 and Oracle ojdbc11.jar version

legacy Troubleshooting

Issue During upgrade to DXP 7.4 using an Oracle database, some errors happen with this pattern: ... ORA-01461: can bind a LONG value only for insert into a LONG column_ ... Environment Liferay DXP 7.4 ojdbc11.jar as database driver . Resolution We must have into account the OJDBC driver...

How to reduce disk space used by Document previews

legacy Troubleshooting

Issue We have noticed that half of the backup size corresponds to Document previews from the Document Library. Is there a way to clean up these files and reduce the backup size? Environment Liferay DXP 7.1 Liferay DXP 7.2 Liferay DXP 7.3 Resolution You can delete the preview and...

Interval is either equal or less than 0 error during upgrade

legacy Troubleshooting

Issue You might encounter the following error during upgrade attempt to Liferay DXP 7.4 U69+: ERROR [main][ROOT:47] bundle com.liferay.portal.scheduler:8.0.32 (654)[com.liferay.portal.scheduler.internal.SchedulerEngineHelperImpl(2334)] : The activate method has thrown an exception...

SQLException: Index column size too large. The maximum column size is 767 bytes.

legacy Troubleshooting

Issue I used a copy of Production database (MySQL) to test upgrading from Liferay 7.4 U62 to U90. The upgrade was failed with the following error: INFO [main][UpgradeProcess:118] Upgrading...

Portal stuck on startup at 'Starting initial bundles'

legacy Troubleshooting

Issue When trying to start Liferay, the starting process gets stuck at : 'Starting initial bundles'. Environment Liferay DXP 7.2 with a database connected Resolution Restarting the database server and the portal should solve the issue. Checking the max number of clients on the DB side...

Users are getting different behaviors when accessing different URLs as their virtual hosts

legacy

Issue The environment is set up so that 2 different domains are acting as their virtual hosts When a user accesses one domain and logs in, and then switches to the other domain name, they find that user sessions are not carried through to each URL Environment Liferay DXP 7.3+ Resolution...

AnalyticsEventModelImpl error during upgrade via Liferay Upgrade Planner

legacy Troubleshooting

Issue While upgrading using Liferay Upgrade Planner, the AnalyticsEventModelImpl.java class encounter some errors The following errors are readable:...

Troubleshooting WAF Blocks on Special Characters in JavaScript URLs

Troubleshooting

Issue Web Application Firewalls (WAF) or other security layers block URLs containing special characters, such as "@" and "$". This typically occurs when downloading Liferay's default JavaScript (JS) files, causing unexpected behavior or missing assets. Environment Liferay DXP (All...

OOB Category Filter widget configuration failed

legacy Troubleshooting

Issue When updating the order of vocabularies in the Category Filter widget configurations, it fails with an error: ERROR [http-nio-8080-exec-10][render_portlet_jsp:131] null java.lang.NumberFormatException: Unable to parse 132602,132601,20140 at...

Change the trace level for code_jsp

legacy How To

Issue How to change the trace level for the following 'WARN', code-404: WARN [default task-2629][code_jsp:154] {code="404", msg="Not Found", uri=/code.png Environment Liferay DXP 7.3 Resolution The user can change the trace level for 404 not found, by changing the log level of the below...

Admin will not be allowed if they doesn't contain the domain @liferay.com

legacy Troubleshooting

Issue Users are unable to use any emails unless they have @liferay.com and are observing the "java.lang.IllegalStateException: Unable to get default company ID errors": SEVERE [http-nio-8080-exec-4] org.apache.catalina.core.StandardWrapperValve.invoke Servlet.service() for servlet...

Redirect is not going to expected site page after configuring friendly URL

legacy Troubleshooting

Issue After configuring a friendly URL for my instance Home Page, the redirect is not going to the expected site page. Environment DXP 7.2 DXP 7.3 DXP 7.4 Resolution In order to achieve the expected page redirect the Instance Home URL must be configured as well. Reference: Configuring...

How to change ReleaseInfo panel in server administration, resources tab

legacy

Issue We want to change the Release Info panel, what is shown inside the Server Administration > Resources menu Environment Any DXP 7.x Liferay version Resolution Since it would require changing the release.properties file before building Liferay, this text is not editable for Liferay...

Where are the Fix Pack Releases for Liferay DXP 7.4

legacy

Issue We are not seeing any Fix Pack releases for 7.4 recently. Can we expect FPs for 7.4 or only Service Pack? Environment DXP 7.4 Resolution Starting with Liferay DXP 7.3 SP3 and above, we switched to an Update model, which includes Liferay DXP 7.4. Updates are releases that have the...

Which folders can be cleared in the Tomcat bundle while restarting Liferay?

legacy How To

Issue which folders can be cleared in the Tomcat bundle before restarting Liferay? Environment Liferay DXP 7.0 - 7.4 Resolution The following folders can be cleared: osgi/state {Liferay_home}/work {tomcat_home}/temp {tomcat_home}/work, content:...

"No JSON web service action with path and method null for null" error when deploying service builder API

legacy Troubleshooting

Issue Service builder API appears to register but isn't accessible in some environments since it cannot be found. Logs show that the service successfully deploys but not able to find the service name in /api/jsonws page. ERROR [http-nio-8080-exec-42][JSONWebServiceServiceAction:126] No...

Strange sudden shutdown of the portal running on Apache Tomcat

legacy Troubleshooting

Issue Sudden shutdown with the following log snippet: INFO [http-nio-8080-exec-325][SidemenuController:88] Enter in sidemenu as connected=false and isFirstConnection=false screenname=XXXXX flag=false object=null INFO [Thread-19] org.apache.coyote.AbstractProtocol.pause Pausing...

ThemeServicePreAction Null Pointer Exception at startup

legacy Troubleshooting

Issue We always experience the following Null Pointer Exception at Liferay startup: Caused by: java.lang.NullPointerException at com.liferay.portal.service.impl.ThemeLocalServiceImpl.getColorScheme(ThemeLocalServiceImpl.java:129) Environment DXP 7.3 Resolution To solve this issue...

Should LDAP verify that user images exist in the Document Library?

legacy

Issue Some user images are missing from my Document Library, but they still have references in the IMAGE table in the database. As a result, LDAP doesn't re-import the user images during an LDAP import. Should LDAP verify that references in the IMAGE table refer to actual images in the...

Headless API returns 20 entries on certain GET methods

legacy Troubleshooting

Issue Headless API only displays 20 entries on certain GET methods Environment Liferay DXP 7.4 Resolution The resulting 20 records is because of the default pageSize value. If you would like to adjust the number of records that are returned, please adjust the pageSize to a higher value...

OAuth Error when trying to log in to Marketplace from Liferay DXP

legacy Troubleshooting

Issue Trying to log in to Marketplace from Liferay DXP (Control Panel > Marketplace > Purchased or Store) Getting the following OAuth Exception: ERROR [http-nio-8080-exec-6][PortletServlet:118] Unable to process portlet...

Sometimes not getting full captcha text in the image

legacy Troubleshooting

Issue Full captcha is not visible sometimes, which degrades the user experience as the user needs to refresh the captcha image trying to get a full image in order to pass the captcha test. Environment Liferay DXP 7.0+ Resolution The captcha box size is the root cause here. Please...

Azure Active Directory authentication between DXP and underlying database

legacy

Issue I have a question regarding regarding the SQL AAD Integrated authentication. Is it supported (or not) for ManagedIdentity? Connect using Azure Active Directory authentication - JDBC Driver for SQL Server | Microsoft Learn Environment 7.4 Answer As of the writing of this article,...

java.util.zip.ZipException: Invalid CEN header (invalid zip64 extra data field size) when starting dxp using JDK 11.0.20

legacy Troubleshooting

Issue Start DXP against JDK 11.0.20, the following error is reported in the log: ERROR [main][ModuleFrameworkImpl:417] null org.osgi.framework.BundleException: Error occurred installing a bundle. at org.eclipse.osgi.storage.Storage.install(Storage.java:688) ~[org.eclipse.osgi.jar:?] at...

I cannot update the Payment status of an Order through PATCH request

legacy Troubleshooting

Issue Order Payment status does not change after sending a PATCH request, for example: { "paymentStatus": 1 } Environment Liferay DXP 7.4 Resolution The observed behavior is a known bug which is addressed via COMMERCE-11884. The issue has been fixed in Liferay DXP 7.4 Update 86. If a...

The Look and Feel Configuration is not accessible for Remote Apps

legacy Troubleshooting

Issue After creating and deploying a Remote App onto a Widget Page, the Look and Feel configuration for the deployed app is not accessible (as seen in the following image): Environment Liferay DXP 7.4 Resolution Upgrade to Liferay DXP 7.4 U51 or later, OR Request a hotfix that includes...

SchedulerEngineHelper changes

legacy How To

Issue The register() and unregister() methods have been removed from SchedulerEngineHelper therefore you might encounter some issues in your code after you upgrade to a recent version Environment Liferay DXP 7.4 Resolution Use the new Job Scheduler Framework , content:...

Can we set different instance configurations on sites?

legacy

Issue Can we have different instance level settings like One-Time-Password or Multi-Factor Authentication configurations applied on different sites in the same virtual instance? Environment DXP 7.3+ Resolution The configuration of Multi-Factor Authentication and One-Time-Password takes...

Is API versioning supported in Liferay headless Framework

legacy

Issue Is API versioning supported in Liferay headless Framework? Environment Liferay DXP 7.3 Resolution API versioning is supported in Liferay Headless Framework. As an example, there're two versions of the rest-openapi.yaml from headless-commerce-admin-pricing-impl. , content:...

ERROR: aggregate functions are not allowed in UPDATE Position: 54 when upgrading a PostgreSQL database

legacy Troubleshooting

Issue During the upgrade progress to 7.4 a fatal error occurs in process com.liferay.portal.upgrade.v7_4_x.UpgradeCompanyId: INFO [main][UpgradeProcess:145] Failed upgrade process com.liferay.portal.upgrade.v7_4_x.UpgradeCompanyId in 76 ms INFO [main][PortalUpgradeProcess:190] Failed...

Cannot install Liferay Push on DXP 7.0

legacy Troubleshooting

Issue Trying to install Liferay Push from Apps > Store Getting the error that it failed to complete and in the logs you get: Caused by: com.liferay.portal.lpkg.deployer.LPKGVerifyException: LPKG validation failed with {[missing requirement com.liferay.push.notifications.web;...

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