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Published Jun. 30, 2025

Backup fails with Error: Retry total time limit exceeded

Written By

István Gergely-Tárnoki

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Issue

  • Backup failed with the below exception:
backup[backup-84fd5546d99-gfgfhd] [ERROR] Error: Retry total time limit exceeded - FetchError: request to https://storage.googleapis.com/upload/storage/v1/b/liferaycloud-p2-backup-xdsffqndskjlzfzdtm/o?name=xnzdbiisdaascumcgh%2Fvolume%2Fdxpcloud-xnzdbiiimmjfcumcgh-202310090917.tgz&uploadType=resumable&upload_id=ADPycduZvstE0Sm7461bL0CmkXD2tTQjhqL3FG3Pzd-RUimNNC2NaESZghJzuWptkQcTD_kIa3LdcNPZQ95vC754qrBG failed, reason: read ECONNRESET
at Upload.attemptDelayedRetry (/lcp/app/backup/node_modules/@google-cloud/storage/build/src/resumable-upload.js:673:34)
at Upload.startUploading (/lcp/app/backup/node_modules/@google-cloud/storage/build/src/resumable-upload.js:505:22)
at process.processTicksAndRejections (node:internal/process/task_queues:95:5)

Environment

  • Liferay PaaS

Resolution

  • That could be a one-time Google API error, so try to run the backup process again
  • If that fails too, try to update your backup service image to the latest
  • If the backup fails while using the latest image, then the backup could have failed during a time period with too many requests. It may be possible that the backup was performed while several of our other Cloud clients were performing a backup, generating a timeout on the Google Cloud Platform's side. You could try adjusting your backup schedule to work around this problem by changing your scheduled job to a different time by adjusting the cronjob.
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