Legacy Knowledge Base
Published Jun. 30, 2025

Why do Workflow Metrics Disappear after a Reindex?

Written By

Tony Ng

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Issue

  • Workflow Metrics go missing after performing a reindex.
  • Here are the steps to reproduce:
    1. Login in as an admin
    2. Navigate to Applications > Metrics

    3. Notice that there are some processes listed

    4. Click the kebab menu > Settings

    5. Click Reindex All

    6. Navigate back to the Metrics page

Expected Results:

The preexisting processes are still listed.

Actual Results:

No processes are listed.

 

Environment

  • DXP 7.4

Resolution

  • This is unexpected behavior, as reindexing does not work properly if the database is partitioned.
  • Request a hotfix that includes LPS-198970 to resolve this issue. 

 

 

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