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About specifying standard fonts
legacy
Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. Issue...
Category missing or disappeared in production
legacy Troubleshooting
Issue We noticed that a certain category disappeared from production. How can we find it or restore it? Environment DXP 7.3 Resolution Depending on your log level settings, your logs may show when and how it was...
Instance Name is automatically appended to Child Sites
legacy
Issue The title of a Liferay instance is being appended to the page titles of its child sites: <title>Page title - Site title - Instance title</title> Is there any out-of-the-box way to hide it on all sites as well as...
Issues with downloading a zip file containing special characters
legacy Troubleshooting
Issue When we want to download a "bulk" file (.zip file) from Liferay's Documents and Media and the included content contains any special characters (e.g.: ö, ü, ä etc.), there are different issues depending on...
ClusterName is not mandatory while configuring remote ES
legacy
Issue Cluster name is not mandatory to add in 'com.liferay.portal.search.elasticsearch7.configuration.ElasticsearchConfiguration.config' file while making remote ES connection with Liferay Environment Liferay DXP 7.4...
Failed to verify signature and/or establish trust using any KeyInfo-derived credentials
legacy Troubleshooting
Issue SAML has abruptly stopped working, and no user can log in. The Liferay console contains the following errors: DEBUG [ajp-nio-172.1.129.26-8080-exec-351][BaseSignatureTrustEngine:200] Attempting to establish...
Form's fieldReference name in the ddmforminstancereport entity
legacy How To
Issue The modified value of the FieldReference field of forms should also be updated in the database ddmforminstancereport entity once the user modified on form's UI. Steps to reproduce: 1) Create a form 2) Add a...
How to translate links for the Button fragment?
legacy How To
Issue If you add a button to a page with a link /home, switch the language to another one, change the  button's link to /de/home, then switch back to the original language, the link cannot be translated, it only...
How to find language keys?
legacy How To
Issue I cannot find certain language keys. How can I find them? Environment DXP 7.0+ Resolution There are multiple ways to find keys. Based on the Translation  Go to our translation platform, Crowdin Join the project...
Why is the Site's Unique Visitors number is different from the Individuals' Known number?
legacy
Issue On Sites > Overview. I can see that there are a certain number of unique visitors. But this number is not equal to the number in the Individuals > Overview > Known section. Is there a difference between these...
How to check user status in Database
legacy How To
Issue How to check user status in the Database Environment Liferay DXP 7.2 Resolution You can find the table named 'user_' and the column named 'status' that represents the status of users, a value of 0 means 'Active', and...
Deployment timeout when deploying backup service
legacy Troubleshooting
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue Under certain circumstances, a new deployment...
Category cannot be moved due to the error: "ORA-01795: maximum number of expressions in a list is 1000"
legacy Troubleshooting
Issue We have lots of categories and subcategories. When we try to move one, we get the following error: 2021-12-08 07:35:08,104 ERROR [JDBCExceptionReporter:234] ORA-01795: maximum number of expressions in a list is...
What are the Update permissions in a page's Permissions menu?
legacy
Issue At Site Builder > Pages > ⋮ next to a page > Permissions, there are new permissions starting with the word Update. What do these do? Where can I find the documentation for this? Environment DXP 7.4 U26 and above...
Large page tree loads slowly and consumes too much memory
legacy Troubleshooting
Issue If we create a page tree with lots of pages and subpages using the attached script. When a user views the page tree, the UI becomes unresponsive, the browser takes up a lot of memory and the page becomes...
Audience Targeting issue: CT_AU_ANONYMOUSUSER table is populated in the database
legacy Troubleshooting
Issue I have an issue with the CT_AU_ANONYMOUSUSER table. It is populated and updated in the database even though there is no user activity. Environment Liferay DXP 7.0 Resolution There is an issue with the records...
OutOfMemory: Metaspace Liferay PaaS
legacy Troubleshooting
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue Sometimes on the logs appears below error Caused by:...
How to change the value of padding of basic components in DXP 7.3
legacy How To
Issue      The default value of padding of basic components is 3px in DXP 7.2, but it changed from 3px to 0px after upgrading to DXP 7.3. Environment Liferay DXP 7.3 Resolution In DXP 7.3, the way styles are applied to...
Custom event data sent to Analytics Cloud is not shown on the UI
legacy Troubleshooting
Issue Custom event data is sent to Analytics Cloud using Javascript code. When I view the custom events in the workspace, I cannot see them. There is no response in the console tab either. Environment Analytics Cloud...
Does CVE-2022-34305 affect Liferay?
legacy
Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. Issue...
Portal prints error stacktrace on the browser, disclosing technical information
legacy Troubleshooting
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue When navigating some incorrectly crafted URLs...
How to exclude precompiled JSP files from the original module when extending modules?
legacy Troubleshooting
Issue After implementing and deploying an extended module, changes in JSP files are not shown. When extending modules, how can I prevent precompiled original JSPs from being included in the resulting JAR? Environment...
How to specify fonts to be used in Liferay
legacy How To
Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. Issue...
Installation of OSGI Modules are skipped during hotfix installation on 7.2 SP6 Bundle
legacy Troubleshooting
Issue It has been reported that when installing a hotfix on an SP-6 bundle, whether it has been upgraded to Fix Pack 18 or not, users encounter a message similar to the one below, which states that certain modules will...
Polls Portlet Missing from DXP 7.3 and above
legacy
Issue I am unable to locate Polls portlet in Liferay DXP 7.3 and 7.4. Could you please confirm that those Liferay versions support Polls? If so, how can we enable it? Environment Liferay DXP 7.3+ Resolution...
No data in Google Analytics after setting Measurement ID in Liferay
legacy Troubleshooting
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue After setting the Google Analytics Measurement ID in...
Error message is not displayed when an error occurs in JSONWS
legacy
Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. Issue...
Images are not showing related to the option in the product detail widget
legacy Troubleshooting
Issue Steps to reproduce: 1. Start Liferay DXP 7.1 fix-pack-16. 2. Create a Speedwell Site. 3. Edit one of the Products or create a new product. 4. Add an Option that has at least two values e.g. 'Option A',...
Is it possible to see the last time a site was accessed by a user?
legacy How To
Issue There is currently no out of the box solution that tracks when a user has visited a site. The group_ table in the database contains details about sites, but it does not keep track of the dates for site visits. ...
Blog subscription email for blogs added on content page adds wrong re-direct URL
legacy Troubleshooting
Issue Email received by a blog subscriber redirects to a control panel based URL when clicking on "Read More" button. Steps to reproduce the issue: 1. Login as Admin (User A) and add a new Content Page. 2. Add a...
Change of Password Encryption Algorithm
legacy How To
Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. Issue The...
My name is displayed truncated in My Profile on Tablet/Mobile
legacy Troubleshooting
Issue When I access My Profile from the user menu on main site, on a tablet or mobile device, I see my name truncated. Environment Liferay DXP 7.3 Service Pack 3 Resolution Please request a Hotfix with LPS-154810...
Unable to send message: 554 X.X.XXX SendAsDenied
legacy Troubleshooting
Issue When sending emails, the error "unable to send message: 554 X.X.XXX SendAsDenied" occurs. Steps to reproduce: 1. Configure the outlook mail server to send email notifications in Liferay 2. Sometimes, the...
Subscribed content gets notification even if scheduled to future
legacy
Issue If a User subscribes to content to get updates when a change is published the user also gets a notification when the author saves a content scheduled for the future.  That leads to irritations because...
Non-US-ASCII characters in the local part of email addresses
legacy
Issue Trying to add a new user with an email address containing the letter 'ñ' in the local part, it seems that is not considered a valid character. Environment Liferay Portal 6.2 Liferay DXP 7.x Resolution RFC...
Missing Search Indices After Restart/Redeploy
legacy Troubleshooting
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue Upon restarting or redeploying the search service, you may...
Unable to save products/price list/discount tabs in product group
legacy Troubleshooting
Issue The save button is not working in Product Group on Products/Price List/Discount tabs. Steps to reproduce: 1. Navigate to Control Panel > Commerce >Product Groups. 2. Select any group and go to the...
JSESSIONID not secure by default
legacy Troubleshooting
Issue The JSESSIONID cookie that comes with Liferay requests in the browser is not secure by default when inspected in the browser. Environment Liferay DXP 7.3 Resolution Set the JSESSIONID in web.xml...
Could not connect to the SMTP host exceptions
legacy Troubleshooting
Issue When sending emails, the error "unable to send message: Could not connect to SMTP host: smtp.office365.com, port: 587" occurs. Steps to reproduce: 1. Configure the outlook mail server to send email...
How to disable commerce components in a bundle?
legacy How To
Issue How to disable commerce modules in Liferay DXP 7.4? Environment Liferay DXP 7.3 Liferay DXP 7.4 (below U48) Commerce 3.0 Commerce 4.0 Resolution Commerce modules are enabled by default from Liferay DXP 7.3...
Special characters are converted for automatic screen name generation
legacy
Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. Issue When...
Migrated site template creates a site without the page templates
legacy Troubleshooting
Issue After migrating our database from Liferay 6.2 to DXP 7.3, we wanted to add a new site using a certain migrated template. After choosing it, we receive the following errors and we need to stop the server: ERROR...
This site can't be reached error
legacy Troubleshooting
Issue The website is inaccessible whenever a user attempts to upload a file larger than 102400k in size. Steps to reproduce: 1. Start Liferay Portal 6.2. 2. Click on Admin > Control Panel. 3. Navigate to Document...
'View' option is displayed when the user can edit it
legacy Troubleshooting
Issue View option is always displayed Steps to Reproduce: 1) Navigate to Object Admin 2) Create an object 3) Click on the kebab menu Expected Behavior: 'Edit' is displayed instead of 'View' 'View' is displayed only...
Upgrade failed with no logs, certain modules are not upgraded
legacy Troubleshooting
Issue We do not have anything in our upgrade logs after we tried to upgrade from 6.2 to DXP 7.3. We ran this command in gogo shell (7.3), upgrade:check , and found these modules that have not been updated yet, e.g.:...
Blocks in object layout cannot be deleted by the user
legacy Troubleshooting
Issue The user cannot delete a block in the object layout Steps to Reproduce: 1) Navigate to Menu > Control Panel > Objects 2) Create a new object (with fields) 3) Define the layout of the object 4) Add a tab and a...
Unable to delete commerce product
legacy Troubleshooting
Issue Steps to reproduce: 1. Start Liferay DXP 7.1 fix-pack-16 + Commerce Version 2.0.7. 2. Create a site using minium template. 3. Delete the created site. 4. Now, delete the created products which were created...
Groovy Script Language fields are being replaced at source view by 'g' when definition is updated
legacy Troubleshooting
Issue Steps to Reproduce: Go to Open Menu -> Applications -> Workflow -> Process Builder Add a new definition Go to source view Import the definition attached Back do Diagram View Click on Publish Button (See the...
Direct link downloads are not tracked
legacy
Issue There is a web content article with a direct link to a document/asset in our Liferay instance. After clicking on it, and visiting the Assets > Documents and Media tab, the downloaded document is not visible....
Update Page Content permission does not allow editing web content
legacy
Issue I checked the Update Page Content permission for a role, from the page permissions management, and the user who is assigned to this role, cannot edit web content within that page. Environment DXP 7.3 DXP...
Error, you don't have necessary permissions when creating a form entry mapped to a company scoped object as Guest
legacy Troubleshooting
Issue We have a custom object definition "myobject" that it's mapped to a form. When submitting a form entry with a guest user. It shows an error telling that the user doesn't have permissions. Environment...
Permission to add/edit Language Keys
legacy How To
Issue Can I give permission to a regular role, so it has the right to add/edit Language keys? Under the "Language Override" permissions, there is no option to do this. Environment DXP 7.1+ Resolution Portal: Manage...
Configured favicon is not appearing in PDF viewer
legacy Troubleshooting
Issue Despite setting a specific favicon in the Page settings, when a PDF document is uploaded via Documents and Multimedia and subsequently utilized within a Web Content article, the PDF viewer displays the...
What should be done when answers to the security questions are forgotten?
legacy How To
Issue My users keep forgetting their answers to the security questions is there a way to disable this? Also is there an alternative to the forgot password option? Environment DXP 7.4 Resolution Liferay already sends a...
Supported favicon file formats
legacy
Issue Which favicon file formats are supported in Liferay DXP? Environment Liferay DXP 7.4 Resolution Common file formats such as ICO and PNG are supported, as are JPG, GIF and SVG files. This is highly dependent on a...
Getting key value instead of name value in the mail
legacy Troubleshooting
Issue Enable the email functionality in the object. After submitting the form, in the mail, getting the key value instead of the name value of the picklist.  Steps to reproduce: 1. Start Liferay DXP 7.4  2....
User Creation and Migration with Limited Attributes and Information
legacy
Issue When migrating existing users from an old system to Liferay, there are user requirements posed by Liferay (screen name, email address, first name, and last name). Old systems may not have all the information...
JSONWS API /journal.journalarticle/search return duplicate articles
legacy Troubleshooting
Issue Reproduction Steps: 1. Startup Liferay 7.3 DXP-1 2. Navigate to Content & Data > Web Content 3. Click [+] to add new article 4. Set title to: test 5. Click flag icon to modify translation for fr-FR 6. Set title to:...
Getting null value for "to name" in email template
legacy Troubleshooting
Issue Enable the email functionality, after submitting the form, getting the ''null'' value in the 'to' section of the email template. Steps to reproduce: 1. Start Liferay DXP 7.4 2. Navigate to Control Panel >...
Instance settings not being respected when setting an upload limit in Forms
legacy Troubleshooting
Issue When setting a value above the default (5) for the allowed upload limit for a guest user in the instance settings, my form is not accepting more than 5 submissions In order for this behavior to be achieved, I...