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Deleting Files and Folders in Documents and Media
legacy
This article has been machine translated from its original language for your convenience. Please use discretion as this translation may include some inaccuracies. If you encounter issues with the translation, please...
Unable to select required Display Page
legacy Troubleshooting
Issue How can I make a Public or Private Page a Display Page? I cannot select a specific Display Page for Web Content The Display Page I want to use is grayed out / ghosted Images to demonstrate from Web Content UI...
Unable to validate Social Office license due to failed server ID matching
legacy Troubleshooting
Issue After restarting one of the nodes in a Liferay 6.2 cluster set up, the following error stating the Social Office license could not be validated appeared. 13:28:51,947 ERROR...
Site Administrator cannot add a Basic Web Content - DXP 7.0
Issue As a Site Administrator when I go to Content and click on the "+" button to add a basic web content, the basic web content option does not appear. Environment Liferay DXP 7.0 Resolution As an Administrator, if...
Liferay DXP 7.2 Deployment Checklist
legacy
The Liferay Engineering and Global Services teams have performed intensive performance and scalability testing on Liferay Digital Experience Platform (DXP) 7.2 and the accumulated...
Liferay Push - Receiving "Expected BEGIN_OBJECT but was STRING at line 1 column 1 path $" when sending notifications
legacy Troubleshooting
Issue When sending json Liferay Push notifications in Liferay DXP from Control Panel -> Configuration -> Push notifications -> Test , portal administrators may see a failure of such operation with the following...
Liferay DXP 7.2 Datasheet
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Liferay Digital Experience Platform (DXP) 7.2 is software to create and manage digital experiences across web, mobile and connected devices. This whitepaper discusses the key benefits,...
Reindexing with script
legacy How To
Issue As a developer, I would like to trigger reindex on my portal using a script, instead of running it via UI. This would for example bring the benefits of schedulable reindexing. Environment Liferay DXP 7.1...
Applying Workflow on Content Pages
legacy
Issue As an administrator, I would like to apply the workflow feature on content pages. Environment Liferay DXP 7.1 Liferay DXP 7.2 Resolution The feature of workflow is not applicable to content pages, as being a...
Custom portlet on DXP 7.2 triggers error 'TypeError: Liferay.Loader.addModule is not a function'
legacy Troubleshooting
Issue As a developer, I would like to use function addModule in my custom portlet on DXP 7.2 the same way I did in case of 7.1 as well. However, after deploy the following errors are shown in browser console:...
After installing Connector to Elasticsearch 6 from Marketplace, NullPointerExceptions are thrown
legacy Troubleshooting
Issue We installed Liferay Connector to Elasticsearch 6 from Liferay's Marketplace on fix pack 11 patch-level. Now that we moved to fix pack 12, we started to get the below exceptions: WARN...
Https Access Portal Problems
legacy Troubleshooting
Issue When users are trying to access to portal using https protocol, portal is redirecting to http protocol and pages are not showed right. Https protocol was configured in load balancers and application...
NTLM authenticate failed due to " Logon failure: unknown user name or bad password error "
legacy Troubleshooting
Issue Users are unable to login through NTML due to the following WARN: 2019-08-29 05:55:28.671 WARN [http-nio-8080-exec-5][Netlogon:104] Unable to authenticate user emma: Logon failure: unknown user name or bad password....
Script loading issue is occurring in the sub versions of Internet Explorer 11 browser
legacy Troubleshooting
Issue The script loading issue is occurring in some systems but using the same Internet Explorer 11 subversions, its working fine in other systems. Environment Liferay DXP 7.2 Resolution Removing some of the third...
OrderID license validation failed deactivating my server
legacy Troubleshooting
Issue Previously it was possible to activate a Liferay Portal server using an OrderID, this activation method is now deprecated and the web address that the Portal will attempt to communicate with is no longer...
Searchable items in the "Users and Organizations" screen
legacy
Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. Issue...
Multi Language friendly URL keyword conflict
legacy
Issue While updating Multi-Language friendly URL for the Hindi language as "/hi_IN" for the new page below error is observed: "Please enter a friendly URL that does not conflict with the keyword /hi. " Environment...
Not able to search document with Title after Applying Workflow
legacy Troubleshooting
Issue After applying workflow in the Web Content, try to search the same content in "My Workflow Tasks". The search shows no result. Environment Liferay DXP 7.0 Liferay DXP 7.1 Liferay DXP 7.2 Resolution The observed...
initBundle FAILED when creating a Liferay Workspace Project in Liferay Developer Studio with "Download Liferay bundle" option checked
legacy Troubleshooting
Issue When creating a Liferay Workspace Project in Liferay Developer Studio with "Download Liferay bundle" option checked, the following initBundle FAILED error is reported in the console: CONFIGURE SUCCESSFUL in 15s...
Two tables growing in size related to Audience Targeting
legacy How To
Issue Why are these particular tables increasing in size? CT_ANALYTICS_ANALYTICSEVENT  CT_ANALYTICS_ANALYTICSREFERRER Environment DXP 7.2    DXP 7.1 Resolution Firstly, this is an intended behaviour related to...
How do I add a subject to workflow email notifications?
legacy How To
Issue When I set up a workflow for an asset (e.g.: Single Approver workflow for Web Content Articles) and I create a new Web Content Article, the approver receives an email notification but the email has no subject....
Can I see the organizations I belonged to in the past?
legacy How To
This article has been machine translated from its original language for your convenience. Please use discretion as this translation may include some inaccuracies. If you encounter issues with the translation, please...
Is it possible to create a user who does not belong to any organization?
legacy How To
This article has been machine translated from its original language for your convenience. Please use discretion as this translation may include some inaccuracies. If you encounter issues with the translation, please...
Unable to import LDAP telephoneNumber into Liferay phone in the Contact page
legacy Troubleshooting
Issue Unable to import LDAP telephoneNumber (in Microsoft Active Directory) into Liferay Contact Information -> Phone Numbers on the Contact page. Environment Liferay DXP 7.1 Resolution Only attributes listed in...
Will the session timeout configured in Tomcat be overridden by applying fixpack/hotfix?
legacy Troubleshooting
This article has been machine translated from its original language for your convenience. Please use discretion as this translation may include some inaccuracies. If you encounter issues with the translation, please...
Message Board "Subject" Character Limit
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This article has been machine translated from its original language for your convenience. Please use discretion as this translation may include some inaccuracies. If you encounter issues with the translation, please...
API and UI validator do not match for e-mail address in update-user
legacy Troubleshooting
Issue If I want to update a user's email address and give an invalid value, the UI validator prevents me to do so. However, there is no server-side validation, so it can be done via the jsonws API or Groovy...
"Access denied" error when activating remote staging
legacy Troubleshooting
Issue The steps described in the article "enabling remote live staging" have been followed but, when trying to activate remote staging, the following error is shown in the log:...
Control Menu is shown without styles
legacy Troubleshooting
Issue Control Menu is shown without styles when navigating from a Control Panel page to a page configured with a custom theme and SPA is enabled. Refreshing the page fixes this issue temporarily until the next...
Users unable to see scheduled content
legacy Troubleshooting
Issue Why doesn't my 'Scheduled' content appear for other users? Scenario: 1. 'Approved' and 'Scheduled 'content created by User A (below)         2. User B is logged in and only sees the 'Approved' content (below)...
Password is visible as a plain text in the user's browser console
legacy
Issue When a user tries to log in to Liferay via Liferay's default Sign-In portlet, the user's password shows in the browser console as a plain text. Environment Liferay DXP 7.0-7.4 Resolution This is not a Liferay issue....
How can I export/import my form's Element Sets?
legacy How To
Issue We are not able to export/import Form Element Sets.  Environment Liferay DXP 7.1+ Resolution The idea is to create a template form with only Element Sets. You can import the form, duplicate it and start the creation of...
SAML SLO is not working when using two Liferay servers in my machine
legacy Troubleshooting
Issue We configured 2 Liferay Servers in my machine, one as Service Provider and the other as Identity Provider. We managed to perform the login through IdP. The issue happens when we try to logout the user in SP....
Applying patches on multiple projects
legacy
Issue As an administrator, I apply the hotfixes which are received from Liferay on multiple of our projects (for example SPACEPROGRAM and SPACEPROGRAMINTRA) However, depending on which project ID a ticket is...
How to apply Font Awesome in a custom theme
legacy How To
Issue As a developer, I would like to apply Font Awesome in my custom theme via Maven. Environment Liferay DXP 7.1 Resolution 1) Create a theme based on the Simple Theme Maven Blade Sample: blade create -t theme -v...
How to find official Fix Packs in HelpCenter
legacy How To
Issue Due to the migration processes of the Liferay systems, certain links for official Fix Pack releases could be outdated and are no longer accessible. Environment Starting from Liferay Portal 5.2 to...
Using MS ADFS & Liferay SAML Integration
legacy How To
Liferay Support does not recommend or endorse specific third-party products over others. Liferay is not responsible for any instructions herein or referenced regarding these products. Any implementation of these...
Activation Keys FAQ for Liferay DXP and Liferay Commerce
legacy
What are the different types of activation keys? How do I obtain an .xml activation key for my Liferay DXP instance? What information do I need to provide to request an activation key?...
Does Liferay DXP use WebDAV HTTP methods?
legacy
Issue Our security team wants to restrict the HTTP methods that are allowed through our firewall. Does Liferay DXP use WebDAV HTTP methods such as: PROPFIND, PROPPATCH, MKCOL, COPY, MOVE, LOCK, UNLOCK Environment...
Elasticsearch Connector Configuration: Reference
legacy
Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us....
Expired Articles Are Still Showing up in the Live Site After Publishing
legacy Troubleshooting
Issue If you schedule an article to be expired on a certain date and time, after publishing the article to the live site you may find the article is not expired. There are a few possible reasons for this behavior described...
Known Issue: Modification Dates of All the Versions of a Web Content are Updated After Expiring it
legacy
This article documents a known issue related to the modified dates of Web Content versions. Issue Expiring a Web Content when System Setting Expire All Article Versions Enabled is checked, will update the modified...
Site Roles Are Incorrectly Assigned or Lost When They Are Selected from Different Pages
legacy Troubleshooting
This article documents a bug in the search container with any list of selectable items. It was discovered that site administrators could not assign a Site Role if that Site Role is not listed on the first page. Roles...
Back Navigation Breaks Dialogs in iOS Safari
legacy Troubleshooting
Summary There is a known issue with iOS Safari while using history.pushState(), which is an API that Liferay uses. Issues outside of Liferay can be found at: Stack Overflow: Alert, Confirm, and Prompt Not...
Known Issue: Drag and Drop Pages Under Link to URL Type Pages is Working, But the Configuration is Not Saved
legacy Troubleshooting
Issue When you drag and drop pages under Link to URL type pages, it appears as if the structure changes, but after refreshing the browser, the page order is not saved. Resolution This is a known issue, and the reason that...
Liferay Portal 6.1 EE GA2 Update 2013-09-17 All-1 Installation Instructions
legacy How To
This article documents instructions for installing Liferay Portal 6.1 EE GA2 Update 2013-09-17 All-1. Resolution Extract "latest-fix-packs-6120-2013-09-17.zip" Place individual fix...
Remove the Ability to Add JavaScript in the Control Panel's Site Pages
legacy How To
Issue Disable the ability to add JavaScript to pages on DXP 7.0 and thus prevent malicious code injections. Environment  DXP 7.0 Fix Pack 60+ This functionality was introduced in DXP 7.0 Fix Pack 60 Resolution Install...
How to Translate Forms for Localisation in DXP 7.0
legacy
Issue Can I translate Forms in Liferay DXP 7.0 for localisation of our different language sites? We have found the translation function for Web Content, but cannot find it for Forms. Environment DXP 7.0, 7.1 Resolution...
DXP 7.0 Fix Pack 70: Compatibility changes and deployment notes for Connector to Elasticsearch 6 and Solr 5 Search Engine
legacy Troubleshooting
Liferay DXP 7.0 Fix Pack 70 and SP10 includes the fixes for LPS-79348, LPS-78857 and LPS-80931. Part of the changes (namely in LPS-78857) new APIs were added to the com.liferay.portal.search.api module which all...
Help Center Statuses and Priority Levels
legacy
There are a few different types of statuses within the workflow of a support ticket in Help Center.  Below is an overview of the 3 categories of statuses you will encounter on a ticket. System Status When you create a support...
Limitations in SASS Preprocessing in Theme Generation
legacy
This article documents the limitations for resolving potential startup performance issues when deploying custom themes and portlets in DXP 7.0. Note: the limitations are found only in 7.0. When using DXP 7.x, some...
Unable to Connect to External Datasources After Applying DXP 7.1 FP3+
legacy Troubleshooting
This is no longer an issue with 7.1 FP10+. Recently, LPS-85683 was implemented in Liferay DXP 7.1's core infrastructure and can be deployed by applying DXP 7.1 Fix Pack 3.  LPS-85683 detailed a project where...
Arbitrary Code Execution With jQuery Versions Earlier Than 3.0
legacy Troubleshooting
This article documents a security issue in jQuery versions prior to 3.0, which is also described on Github. The issue can be reproduced with the following steps. Install a theme that uses jQuery prior to 3.0. Head to any...
Liferay Developer Studio 3.5.0 Release Highlights
legacy
Liferay Developer Studio provides an all-in-one, integrated development environment based on Eclipse for developers to build plugins for the Liferay Digital Experience Platform....
Known Issues: Liferay Commerce
legacy Troubleshooting
This article documents a list of known issues that exist in Liferay Commerce. Commerce 2.2.0 Commerce 2.1.3 Commerce 2.1.2 Commerce 2.1.1 Commerce 2.1.0 Commerce 2.0.7 Commerce 2.0.0...
Known Issue: Instance Activation Service Disabled When Regenerating LCS Token
legacy Troubleshooting
This article documents a known issue causing the instance activation service to be disabled by default when an LCS token is regenerated. The issue occurs for LCS tokens that have been created before January 17th...
"Inaccessible Object" exception while using JDK11
legacy Troubleshooting
Description If you are using JDK11 in a Linux environment and have the LCS 5.0.0 client deployed, you may receive the following error on startup: ERROR [LCS Worker 2][BaseScheduledTask:92]...
Differences Between Adaptive Media Settings and Browser Dev Tools
legacy
This reference article is for customers who design and troubleshoot their web pages using Liferay DXP's Adaptive Media functionality. Frequently, content creators inspect their web pages using tools built into their...
Troubleshooting Adaptive Media Issues
legacy Troubleshooting
This article is designed to help with troubleshooting Adaptive Media issues. Adaptive Media detects the device capabilities of the visitor and automatically delivers an appropriate scaled and optimized version of your...
"Illegal Access" Warning while using JDK 11
legacy Troubleshooting
Description If you are using JDK11, you may receive the following error: WARNING: An illegal reflective access operation has occurred WARNING: Illegal reflective access by com.liferay.petra.reflect.ReflectionUtil...