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Framework Event Error after installing Liferay Reports App
legacy Troubleshooting
Issue After installing the Reports App in Marketplace, the bundle starts with the following errors in the logs and the Reports App is not available. ERROR [Framework Event Dispatcher: Equinox Container:...
Can't add a new admin or requester to our project
legacy Troubleshooting
Issue We tried to add a new user to our Zendesk project but they still can't access the tickets Environment Zendesk Resolution You should check if you have support seats left available, if they are full,...
In Progress Publications Can't Be Published After Upgrading
legacy Troubleshooting
Issue After upgrading, any "in progress" publications fail to publish. When I attempt to publish them, the publication fails and they are marked "out of date". An Unable to publish from test to Production because...
Building a Docker image with Liferay based on another OS (Red Hat)
legacy Troubleshooting
NOTE: The following resolution requires customization and should only be implemented at the discretion of your team. Liferay Support will not be able to assist with designing or implementing customizations. Issue I have a...
Some documents are missing the Download permission after an upgrade
legacy Troubleshooting
Issue After upgrading from 7.4u60 to 2024.Q1.4, users are unable to download files from documents and media. They are able to view the files, but the download permission isn't set on their roles. I understand the download...
Residual risk after limiting the usage of unsafe-eval and unsafe-inline
legacy
Issue Can the derivatives unsafe-eval and unsafe-inline be exploited? If yes, how it is done? What is the residual risk associated with this? Can Content Security Policy (CSP) be resolved by adding a reverse...
Remove extend_session for Guest users
legacy
Issue Guest users should not be able to see the extend_session message in the browser once the session has expired. Environment Liferay DXP [7.1-7.4, Quarterly Releases] Resolution Post observing the time...
Access revoked after task assignment to another user
legacy How To
Issue Once the user assigns the task to another user, then the previous user loses access to that task and is unable to see that in the 'Assigned to my roles' tab of 'My workflow Tasks'. Steps to reproduce: 1....
Github Copilot in Liferay IDE
legacy
Issue Is Github Copilot supported with Liferay IDE? Environment Liferay IDE / Liferay Developer Studio Resolution Liferay does not recommend or allow AI-generated code to land in their codebase. However, if someone...
Workflow task is not assigned to site role users
legacy Troubleshooting
Issue The users having certain site roles are unable to see the workflow tasks in the 'Assigned to my roles' tab  Steps to reproduce: Start Liferay Bundle DXP 7.4 update 92 Create Sites: Create a new site (e.g.,...
CVE-2013-3587- enable of HTTP compression
legacy Troubleshooting
Issue Security vulnerability CVE-2013-3587 details a breach attack that is possible with the enable of HTTP compression and Deflate. Steps to see the behvaior: Navigate to any of the pages on the Liferay server....
"Prefix" does not save when switching between "Languages" for a User
legacy Troubleshooting
Issue When editing the "Language" selection for a User the "Prefix" does not always save the pre-selected response. Example: Set the "Prefix" to "Mr" and "Language" to "English" for a User and click Save. Change the...
Theme upgrade issues
legacy Troubleshooting
Issue We are moving from Liferay 7.3 to Quarterly releases and we would like to upgrade our theme, but facing errors e.g. "No mixin named media-query." or "Undefined variable: '$nav-underline-font-size'." Environment...
Provide other permissions to Guest user beside just view permission
legacy
Issue Can users give permission to the guest users to use the headless API to create, update, delete, etc. for documents & media, besides just the VIEW permission? Environment Liferay DXP 7.4 Resolution These...
Reported Vulnerabilities with Gradle Workspace Plugin
legacy
Issue We've been made aware of a vulnerability: NVD - CVE-2022-1471 NVD - CVE-2017-18640 NVD - CVE-2022-25857 Environment Liferay Workspace (gradle v10.1.3) Resolution Jackson Dataformat YAML Dependency:...
ServiceBuilder Updates Not Reflected in Database
legacy Troubleshooting
Issue Service Builder changes does not apply updates on database after add or delete a column in service.xml Environment Quarterly Releases Resolution Liferay has the property...
Configuring Default Permissions for New Folders: Addressing Inherited Permissions for Guests
legacy Troubleshooting
Issue The default selection of "Site Member" is preventing the inheritance of guest permissions. This default behavior occurs because a private page exists in the site, influencing the default...
Facing issues in setting 'liferay.workspace.product' property for Liferay Workspace
legacy Troubleshooting
Issue Upgrading the portal from Liferay DXP 7.4 Update 67 to Liferay DXP Quarterly Release 2024.Q1.9 and trying to set 'liferay.workspace.product = dxp-2024.q1.9' in the gradle.properties however, it is not...
Is Elasticsearch 8.14.x or 8.15.x compatible with Liferay DXP Quarterly Release?
legacy
Issue The compatibility matrix does not list newer releases of Elasticsearch, like 8.14.x or 8.15.x, are they compatible? We've been made aware of CVE-2024-23445 and CVE-2024-37280, can we upgrade to...
Upgrade Fails: Error after upgrading using the Database Upgrade Tool (MS SQL Server)
legacy Troubleshooting
Issue After running `db_upgrade_client.bat` my upgrade failed with no explanation in the logs. Upgrade failed, when it was attempted again it was successful but Liferay won't start After upgrading, Liferay...
Can you add a theme or fragments to action pages?
legacy Troubleshooting
Issue How do I add fragments to action pages like /c/portal/update_password and /c/portal/update_reminder_query? Our theme reverts on utility/action pages /c/ When a user is taken to the...
Unable to see the list of assignees for Site Roles, Organization Roles, Asset Library Roles and Account Roles
legacy How To
Issue I would like to access a list of Roles and Assignees for "Site Roles", "Organization Roles", "Asset Library Roles", and "Account Roles" without having to go through each individual account to get...
Document status is not getting updated in search indexes
legacy Troubleshooting
Issue Unable to update the document status in the search indexes. Steps to reproduce: 1. Start the server. 2. Deploy the JAR file. 3. Navigate to the Control Panel > Custom Fields. 4. Add 2 custom fields,...
Captcha does not appear on each submission attempt in the form
legacy How To
Issue Create a form by enabling the CAPTCHA and submit it for the first time, try to submit it again, then the CAPTCHA will not appear. Steps to Reproduce: 1. Start the server. 2. Navigate to the Site Menu >...
The Impersonation Attempt Fails Without Errors in the Logs or UI
legacy Troubleshooting
Issue Admin users are unable to impersonate other users. When attempting to impersonate, a new tab opens, but it remains on the original user. Impersonation attempts fail, the `doAsUserId?` is missing from...
How to define user and email notifications for each asset
legacy How To
Issue I want to disable email notifications for blogs How to configure notifications for each asset to receive them by email or as user notifications. Environment DXP 7.4 Resolution It is possible to choose the...
How do you create a role that allows a user to edit details of other users?
legacy How To
Note, this is just one method and can be tailored to different preferences. Issue How do you create a role that can edit the details of other users? Like email address, etc. How do you create and assign a...
After Upgrading to DXP 7.4+, there's an extra field within our structures
legacy How To
Issue After upgrading from DXP 7.3, we've observed that our structures have been modified and there is an extra "Fields Group" added to it.    Environment DXP 7.4+ Quarterly Release Resolution This is the expected...
Backup doesn't have permissions to open the Document Library
legacy Troubleshooting
Issue Backups fail with these log messages: rsync: [generator] opendir "/mnt/prepare-restore/document_library" failed: Permission denied (13) cannot delete non-empty directory: document_library rsync error: some...
Service Provider (SP) initiated SLO when using OIDC (SaaS environment)
legacy Troubleshooting
Issue We are utilizing OpenID Connect (AWS Cognito) for logging into Liferay; however, the users remain logged into the SSO system even after logging out of Liferay. Environment Liferay DXP 7.4 Resolution...
lastPublishDate showing as NULL
legacy
Issue 'lastPublishDate' column is showing as NULL in 'DLFileEntry' table. According to the use case, users need to show the last publish date of the document. Environment Liferay DXP 7.3 Liferay DXP 7.4...
Gradle tasks not working for new versions
legacy Troubleshooting
Issue We are trying to update our workspace, to do so we have performed the following actions based on a blade init: Update gradle-wrapper version to 7.3.3 Set in settings.gradle file for...
"You do not have the required permissions" while assigning workflow tasks
legacy Troubleshooting
Issue The user is receiving an error "You do not have the required permissions" when one user assigns the workflow tasks to another user. When checked further, the task assigned by one user to another user is...
Hardcoded link resulting in 404 error
legacy Troubleshooting
Issue I have a hardcoded button to a web content that is now going to a 404 page. My link to Liferay content is now breaking. Environment DXP 7.4 Quarterly Release Resolution Hardcoding links to Liferay content can break...
Parent organization membership is also displayed
legacy Troubleshooting
Issue We found a bug with how organization membership is displayed on the user account page: when a suborganization is assigned to a user, the parent organization of the assigned suborganization is also...
Uncaught TypeError in the DXP Homepage (PageTree)
legacy Troubleshooting
Issue If a role does not have admin access, but can access the Site Menu, PageTree toggle console errors.  Certain roles that have access to edit web content see an error in the browser console log....
The "assign to me" tab under My Workflow Tasks is not displaying the order by latest documents at the top of the grid
legacy Troubleshooting
Issue The assign to me tab is not displaying the order by latest documents at the top of the grid. In 7.4 the latest document is displaying in the bottom of the grid. Environment 2023.Q4 Resolution You can use the...
Deprecation of Liferay Sync
legacy
Issue I'd like to inquire about the support for Liferay 7.4 in the Liferay Sync. Currently, the Compatibility Matrix only lists support for Liferay DXP 7.3. Environment Liferay DXP 7.4+ Resolution Liferay Sync got...
Update object entries from workflow task screen
legacy
Issue Allow users to access the object in edit mode from the workflow task screen Environment Liferay DXP 7.4 Resolution As of now (at the time of creating this article), there is no OOB (out-of-the-box) way...
Failed Loading the Jackson 2 API Plugin on Jenkins Build
legacy Troubleshooting
Issue After upgrading Liferay Cloud Services from v4 to v5, we encountered the following error relating to loading the necessary plugins with the Jenkins build. SEVERE: Failed Loading plugin Jackson 2 API Plugin...
Unable to Configure a Portlet on Content Pages Without Entering Edit Mode
legacy
Issue In previous versions of Liferay DXP, users could configure portlets such as the Asset Publisher on a content page (blank page) without needing to enter the "edit" view. Environment Liferay DXP...
Adrum.js Timeouts in Microsoft Edge
legacy Troubleshooting
Issue I'm experiencing a timeout issue after logging into the portal and navigating through pages. When using Microsoft Edge, adrum.js timeouts, the extended loading time is also seen in HAR files.  Browser...
Analytics Cloud Custom Event is not firing
legacy Troubleshooting
Issue I created a custom event according to the documentation When I check in AC, I don't see any data collected for this custom event   Environment Analytics Cloud DXP 7.0+   Resolution Apart from establishing the...
Objects - multiple items can be saved but only one item is displayed in the administration view
legacy
Issue When I try to create an object with an upload field, and save a new item multiple times, the object is only displayed once in the administration view. The uploaded item is not cleared from the field either. Is...
Liferay Developer Studio not working on MacOS Ventura
legacy Troubleshooting
Issue Liferay IDE has known issues with M1/M2 chips. Environment Liferay Developer Studio Resolution The recommended workaround for this behavior is to install the arm64 Eclipse binary...
Users are not allowed to create organizations at a higher level than where they currently are
legacy
Issue Can we enable users to create organizations that are at a higher level in the hierarchy than their own membership?   Example: Parent > Organization > Child Organization > Child Organization 2.0 Can a user...
Unable to select Specific Display Page Template for the default 'Home' page from the page hierarchy
legacy Troubleshooting
Issue While creating web content and while selecting the Specific Display Page Template, the ‘Home' page does not get enabled and hence the child page associated with the 'Home’ page cannot be selected....
Custom ActionExecuter always results in PortalException: No action executor for java
legacy Troubleshooting
Issue I tried to integrate a custom java ActionExecuter following this article https://learn.liferay.com/w/dxp/process-automation/workflow/developer-guide/creating-an-action-executor. But after using it in a workflow my...
Gaining access to Analytics Cloud Workspace
legacy
Issue Could you please provide access to the Liferay Analytics workspace? Resolution Once the workspace is created, the decision of who can access it falls on the Owner of the workspace. If you do not know who is the...
Redirecting to login page when authenticated via SAML returns a 500 error
legacy Troubleshooting
Issue Navigating to to the login page /c/portal/login on the SP throws a 500 error when already logged in through SAML. Environment DXP 7.3 DXP 7.4 Resolution This is a known issue affecting DXP 7.4 U80 and lower and...
After copying the data to the Message Board, the numbered list not continuing
legacy Troubleshooting
Issue Copied the data from the Word file, pasted it into the Message Boards's Thread, and published it. After publishing the Thread, the number list is not continued and shows like: 1. a. 1. a. 1 a. Steps to...
Vulnerability on spring-web
legacy
Issue The security scanner flagged the Liferay with the security vulnerability due to the JAR containing the vulnerable classes, reported here CVE-2016-1000027. Environment Liferay DXP 7.4 Resolution It's been...
Uploaded document's file extension not visible in the URL
legacy
Issue While uploading the documents in the 'Documents and Media' section the file extension is not showing in the URL. Example: In Liferay 7.4 update 24, uploaded the document in the 'Documents and Media' section,...
Enable/Disable Multi-Factor Authentication
legacy How To
Issue If there is any problem related with the way two-factor is working or do you simply want to deactivate it for some reason. Environment Liferay DXP 7.4 2023 Q1 - 2023 Q4 2024 Q1 Resolution There are two...
A user group imported from LDAP is not removed from Liferay when the related group is removed from LDAP
legacy
Issue Removing a group from LDAP does not remove the related user group imported in Liferay DXP's database. Environment All Liferay DXP environments Resolution This is the intended behavior. The user group has to be...
Is there a maximum number of calls to the headless API before performance degrades?
legacy
Issue Is there a maximum number of calls to the headless API before performance degrades? Environment Liferay SaaS Liferay PaaS Resolution We cannot specify a maximum number of calls that would avoid performance issues....
Unable to minify CSS in commerce sites
legacy Troubleshooting
Issue Steps to reproduce: 1. Start Liferay DXP 7.2 fix-pack-20 (commerce site) 2. Add the below properties in portal-ext.properties: minifier.enabled=true theme.css.fast.load=true javascript.fast.load=true 3....
Tabs created in Webcontent body field are not clickable in content management system
legacy
Issue Created tabs are not clickable in 2023.q4.0 editor where as the same tabs were working correctly in Liferay 7.2 editor. Environment 2023.q4.0 Resolution In DXP 7.2, the editor utilized was AlloyEditor. However,...
Content does appear correctly for 'Site Member' users even though permissions appear correct
legacy Troubleshooting
Issue We have a 'Web Content' set up as visible for 'Site Member' users. This 'Web Content' is under a hierarchy of folders. We added a 'Web Content Display' widget to show the 'Web Content'. The widget is also set...
Object page is empty and showing the JS errors in browser console
legacy Troubleshooting
Issue When upgrading from to 2023.Q4.2 to 2024.Q1.2, the "Objects" page under "Control Panel" is empty. Objects are not visible and showing the JS errors in the browser console logs. The JS error in the browser...