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The search service exceed 80% of its allocated memory
legacy
Issue We sometimes see the following warning in the Cloud console: The search service exceeded 80% of its allocated memory. Environment Liferay PaaS Resolution The search service often presents high memory consumption,...
GDPR-compliant 3rd party cookie handling in 7.3
legacy
Issue Can you backport GDPR-compliant 3rd party cookie handling to 7.3 SP3?  Environment The feature got implemented in DXP 7.4.13-u66. Backporting this feature to 7.3 is not feasible. Resolution There are 3 options...
How to modify the number of returned items in Queries made with the API
legacy Troubleshooting
Issue The headless API only returns a maximum of 500 items per query, even when a higher page size is defined. How to define de page size per instance. Environment Liferay DXP 7.4+ Resolution It is possible to...
Conditions to be counted as Bounce Rate
legacy
Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. Issue...
How to get content metadata from Asset Publisher template
legacy How To
Issue We are designing an Asset Publisher template and we would need to get content metadata available to configure an Asset Publisher. Environment DXP 7.4 Resolution The information about Asset Publisher widget...
How can I display the maximize and minimize buttons in my widget
legacy How To
Issue I upgraded from 6.2 version to 7.4 and I am not able to configure maximize and minimize buttons in my widgets as I had in 6.2 version. I used to add $theme.iconMinimize() and $theme.iconMaximize() to my...
Unable to scroll right section panel in web content
legacy Troubleshooting
Issue After deploying a custom admin theme (without any customization), user is unable to scroll right section panel. Steps to reproduce: 1. Deploy the attached custom-admin-theme (custom admin theme doesn't...
'Authentication Search Filter' for Users in LDAP
legacy
Issue At the moment, we are using LDAP server connection to authenticate our users. Our question is: in which moment the query to authenticate users is executed? More exactly, when the field 'Authentication Search...
Workflow Metrics display only in UTC
legacy Troubleshooting
Issue When viewing the “dateCreated” timestamps in the Workflow Metrics view, the timestamps are always rendered in UTC rather than the user’s time zone. Environment Liferay DXP 7.4 Resolution The observed behavior...
Are Synonym Sets applied during Index Time or Query Time?
legacy
Issue When using Synonym Sets, are the synonyms applied during index time or query time?   Environment Elasticsearch DXP 7.2 SP1 and later versions   Resolution Synonyms are applied as query time only. Reference...
What method is Liferay using for formatting Synonym Sets?
legacy
Issue What method is Liferay using for formatting Synonym Sets, in the context of Elasticsearch?   Environment Elasticsearch DXP 7.2 SP1 and later versions   Resolution Simple Expansion technique is used for...
Web content indexing coverage
legacy
Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. Issue...
URL specification of the administration screen
legacy
Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. Issue...
CAPTCHA does not work for Guest users on forms
legacy Troubleshooting
Issue When enabling CAPTCHA on my forms, Guest users are unable to submit the form. Environment DXP Quarterly Release 2023.Q3.4 (or earlier version) DXP 7.4 Resolution This behavior is a known error in the Product and...
Are URLs that display/download Liferay JS information a vulnerability?
legacy
Issue Some monitoring tools may identify certain URLs that are accessible during routine scans that should not have allowed access. Among the URLs that are typically detected are URLs that can download Liferay's JS...
Folder naming rules for Web content, documents and media
legacy
Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. Issue...
Deploying to an Existing Build via CLI Tool
legacy
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue The user wants to know if it is possible to deploy to an...
Permissions missing after switching from SaaS to PaaS
legacy Troubleshooting
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue The project has been switched over from a SaaS to a PaaS...
How to store and view what users selected for the Cookie Consent banner?
legacy
Issue We have enabled Liferay's cookie consent banner for our site. Could you please guide us on where to locate the log of cookies accepted by our site visitors? As a point of reference, here is an example of how the...
"NoSuchFileEntryException" error message appears
legacy Troubleshooting
Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us....
Dynamic Picklist in Liferay Forms using Objects
legacy Troubleshooting
Issue We have created a Liferay form with Object and used the concept of dynamic picklist (data provider + picklist). However, we're facing issues with saving the data (selected from the picklist) upon form...
Liferay-ui: icon-menu does not collapse when clicking on another Action menu
legacy Troubleshooting
Issue When clicking on an Action menu and then clicking on another right after, the previous Action menu does not collapse, making the first one overlap the others. Environment 2024.Q1.1+ Resolution This...
Missing Folder Hierarchy in Related Assets Selection for Web Content
legacy
Issue Currently, it's only possible to find and select related files in a Web Content by searching by name. This becomes impractical when dealing with thousand of files that don't have semantic names but are...
The keywords "Global" and "Control Panel" are appearing in the search results for certain pages
legacy Troubleshooting
Issue When we are searching for certain pages, sometimes we can see the keywords "Global" and "Control Panel" appearing in the results. How can we hide these? Environment Liferay 2023.Q4 Resolution Performing a...
GUEST users have no access to custom objects API
legacy Troubleshooting
Issue Templates which make use of the objects API are not working correctly for guest users. Environment Liferay 7.4 and Quarterly Releases. Resolution You need to add the VIEW permission for your custom...
SearchBarPortlet on private page
legacy
Issue We use SearchBarPortlet in our public and private appearance themes. Also, we have configured as 'destination', a results page with '/search-results' as friendlyURL. This page exists as public and private....
When trying to access a user's private page, a "404 Page Not Found" populates instead of the Login prompt
legacy
Issue When trying to access a user's private page, we are transferred to a "404 Page Not Found" error page instead of the Login page that we were expecting.  Environment DXP 7.4 Quarterly Release Resolution Not being...
What is the user password algorithm and format of the stored passwords?
legacy
Issue We would like to understand the formatting of passwords as they're saved in Liferay. What algorithm, salt, and hash format is being used to store passwords?  Environment DXP 7.1 Resolution Example Password:...
How to send a confirmation email to non-authenticated users about Form submissions based on Objects?
legacy How To
Issue I would like to send a confirmation email to the non-authenticated user who just submitted a Form based on an Object. Environment Quarterly Releases: 2023.Q3, 2023.Q4, 2024.Q1 Resolution Create an Object with...
Accessibility: Success Criterion 4.1.1 Parsing (WCAG 2.1)
legacy
Issue The tool https://validator.w3.org shows accessibility issues related to success criterion 4.1.1 Parsing. Environment 2024.q1 Resolution Since WCAG 2.2, success criterion 4.1.1 Parsing is considered...
Service Organization Control (SOC) -1 Type 2 report
legacy
Issue Service Organization Control (SOC) -1 Type 2 report for auditing purposes. Environment Liferay DXP Resolution The SOC-1 report focuses on financial controls and their evaluation and this reporting is not...
How do you access Dynatrace in UAT?
legacy How To
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue How can you access the Dynatrace Dashboard when the Advanced tab is...
Embedding an external video in Web Content Article fails (iframe)
legacy Troubleshooting
Issue Publishing a Web Content Article with an embedded video link (to YouTube for example) results in this error and the video not being displayed: An Error Occurred Try watching this video on www.youtube.com, or enable...
Remove all previous versions of KBArticle except for the latest version
legacy How To
Issue I wish to removal all prior versions of KB Article, but leave the latest version intact. Environment DXP Quarterly Release Resolution You could run the remove_kb_article_previous_versions.groovy Groovy Script...
Query Regarding Dynatrace License Renewal and Configuration
legacy Troubleshooting
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue Dynatrace is displaying a License Expired message. As per Liferay's...
Page/Portlet Display Widget is Unresponsive
legacy Troubleshooting
Issue The portlet is unresponsive, even when I duplicate the page, the behavior is the same. User is unable to interact with a widget, or update the configurations of the widget. Knowledge Base Display...
A blank SAML redirect screen is seen even with redirect message disabled
legacy
Issue A blank intermediary page (showing "Please select your identity provider" title and /portal/c/portal/login?redirect=%2Fportal%2F&refererPlid=[sanitized]&p_l_id=[sanitized] URL) is being seen even with the hotfix...
Traces from custom module stop printing after redeploy
legacy Troubleshooting
Issue A custom module prints traces the first time it's deployed but not if redeployed. After restarting Liferay it works again. Environment Quarterly Release 2023.Q3, 2023.Q4, 2024.Q1 Liferay DXP 7.4 Resolution...
Microsoft Translator fails to auto translate to Indonesian language
legacy Troubleshooting
Issue After enabling Microsoft Translator, as per this documentation, selecting the Indonesian language to translate to and clicking the Auto Translate button, the following message appears in the UI,...
Files uploaded with Guest view permission - Forms Upload field
legacy
Issue When a document is added in the Form Upload field it will have 'Guest view' permission. When a document is added directly in the Document and Media library it will NOT have 'Guest view' permission. Is there a...
How to Disable CAPTCHA on Server Admin Pages
legacy How To
Issue How do you disable CAPTCHA on pages? Site Administration pages like the Gogo Shell now have a CAPTCHA verification. How do you disable CAPTCHA on pages? Adding “-1” (Never Check), doesn’t work....
Security Issue: CVE-2024-28752 - Apache CXF
legacy
Issue Security vulnerability CVE-2024-28752 details a SSRF vulnerability with the Aegis DataBinding in versions of Apache CXF before 4.0.4, 3.6.3, and 3.5.8, which would allow an attacker to perform SSRF style attacks...
LDAP import PermissionChecker not initialized
legacy Troubleshooting
Issue When importing users by Groups and enabling ‘Creating Roles on Import’, the roles and groups will be created/imported, but the users are not imported. Error reads PermissionChecker not initialized...
Is it possible to open a PDF or another previewable file on a certain page from the Documents and Media widget?
legacy How To
Issue When a Documents and Media widget displays a previewable document like a PDF, it's possible to move around the different pages. Is it possible to have a URL that takes you directly to the preview on a...
Folder titles shown in capitals in "Table" view in Documents and Media
legacy Troubleshooting
Issue Go to Documents and Media Add some folders (eg: css, index) Switch between Cards, List and Table views Result: In Table view only, the folder names are capitalized (eg: CSS, INDEX). The default folder name...
URL with '+' for document names with whitespace returning 404 error
legacy Troubleshooting
Issue When I click on a link to a document that has space in the name, and the URL has '+' for the whitespace, such as https://www.sample.com/documents/123456/654321/Sample+Document.pdf I get a 404 error page instead of...
Configuring hard-coded Instance Setting properties in a Liferay SaaS environment
legacy Troubleshooting
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue Some properties that can normally be configured through an...
Failed upgrade process for module com.liferay.portal.scheduler.quartz
legacy Troubleshooting
Issue During our upgrade process we are facing the following error: INFO - Failed upgrade process com.liferay.portal.scheduler.quartz.internal.upgrade.v1_0_1.QuartzUpgradeProcess in 1 ms ERROR - Failed upgrade...
Configuring Message Board Notifications for Users
legacy How To
Issue Users receive Message Board notifications for all new replies within a category that they are subscribed to.  Is it possible to notify users only when there are new threads within the category that they are...
The Schedule section is not displaying in the web content article
legacy Troubleshooting
Issue When accessing to edit existing web content or create a new one, the 'Schedule' section is not displayed on the right panel, therefore it's not possible to configure the display date, expiration date, or review...
Can you limit database results to show only the top results (ordered by a date field)?
legacy How To
Issue Not all results in the database are necessary for my purposes. I want to know if it's possible to sort the results by only showing the top results and order it by a date field.  Can this be done without having...
Analytics Cloud is showing data in a different timezone
legacy Troubleshooting
Issue You checked the data in Analytics Cloud and found that there’s no correlation with the timezone you are currently in. Environment Liferay Analytics Cloud Resolution To configure the correct timezone you...
How to make Liferay blogs visible to search engines like Google
legacy How To
Issue How to make Liferay blogs visible to search engines like Google Environment Liferay DXP 7.1+ Resolution The sitemap URL should be added to the robots.txt file to make it available to search engines like...
What does the TempFileEntriesMessageListener actually do?
legacy
Issue In our logs we see some errors apparently related to an hourly job, TempFileEntriesMessageListener the triggering interval of this job seems to be set in System Settings/ Documents and Media/Service/Temporary File...
Master page template export is not including themeSpritemap client extension configuration
legacy Troubleshooting
Issue  The themeSpritemap extension is missing from the Master Page template. When I apply an imported Master Page template, the themeSpritemap configurations are not included. Steps to Reproduce Create a...
The sitemap.xml rendering is not showing tree view when xml.sitemap.index.enabled is set to false
legacy
Issue The sitemap.xml rendering is not showing tree view after setting xml.sitemap.index.enabled=false Environment Liferay DXP 7.4, Quarterly Release Resolution This is expected behavior. The XML file that is generated is...
How to override ClamAV antivirus settings in Liferay PaaS
legacy Troubleshooting
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue The default ClamAV settings such as MaxFileSize, MaxScanSize...
Do Units Of Measure need to be configured individually for each SKU?
legacy
Issue Units Of Measure (UOM) need to be created and configured for each SKU. Can we create UOM centrally and then only select it (reuse it) for SKUs?   Environment Commerce   Resolution UOM needs to be defined...
Nested Application Widget Unavailable
legacy Troubleshooting
Issue I cannot add a Nested Application on a widget page. The Nested Application widget is no longer available. Steps to reproduce In a 2024.Q1.1 bundle, navigate to the Product Menu > Site Builder > Pages...
Form is not showed to guest (unauthenticated) users
legacy Troubleshooting
Issue We have a form, based on a custom object, in a page. This form is not showed when user is not logged in. Whereas the form is showed when user is logged in. Environment 2024.Q1 Resolution Check if the 'guest'...