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How to check the date of site creation
legacy
Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. Issue...
Resource and Global scopes tabs are not listing under oAuth2 administration scopes
legacy How To
Issue I not see the Resource and Global Sub-tabs under the Scopes tab on Oauth2 clients (in Control Panel/ OAuth2 Administration) Environment 7.3+ Resolution After https://issues.liferay.com/browse/LPS-105158 the scope...
The form exported data showing empty value for 'Select from list' field
legacy Troubleshooting
Issue Steps to reproduce: 1. Start Liferay DXP 7.0 2. Navigate to Content > Forms > Create a new data provider. 3. Data provider entries are: Name: Countries of the World URL:...
Order is being placed irrespective of the quantity of product
Issue Steps to reproduce: 1. Create a site by using the minium site template. 2. Navigate to Products under Product Management. 3. Create a simple product. 4. Navigate to the SKU tab and provide the details >...
Error 500:INTERNAL_SERVER_ERROR, undefined is displayed
legacy Troubleshooting
Issue When using the fields Author, Modified Date, or Created Date as Default Sort in a View, an error message is displayed on the Object list view. Steps to Reproduce: 1) Navigate to Menu > Control Panel > Object...
Is the number of Form Fields are limited?
legacy Troubleshooting
Issue We have a form that contains 50 fields we have managed to add 24 fields across 9 pages. Now when we try to add the 25th and hit save, the page is loading and is taking us back to the list of forms....
Allow schedule web content to be visible on the staging site
legacy
Issue Users should schedule web content to be visible on Staging. When they set a display date for web content, it does not appear in either the Live or Staging sites until that date is reached. However, in order...
Marketplace Doesn't Update Through the Portal
legacy Troubleshooting
Issue This occurs when trying to update the Marketplace through the portal when using Liferay DXP 7.0 GA1 (de-92). The Marketplace asks for an update, but when clicking on the update button, it does not do...
Getting NullPointerException in LocalizationImpl class during upgrade
legacy Troubleshooting
Issue The following error appears during the upgrade from Liferay Portal 6.2 to Liferay DXP 7.4. 2022-08-24 06:06:09.974 ERROR [main][LocalizationImpl:896] null java.lang.NullPointerException: null at...
Upgrade to 7.4 fails trying to insert records into table DDMFieldAttribute
legacy Troubleshooting
Issue I am performing an upgrade to 7.4 and it fails with errors like these: com.liferay.portal.kernel.log.LogSanitizerException: com.liferay.portal.kernel.upgrade.UpgradeException: java.sql.BatchUpdateException: Batch...
Field Reference Structures change after upgrade to 7.4
legacy
Issue The problem with the Field References is that the same structure has different structure IDs in dev and prod and we are planning to develop our templates on dev and once tested, I will update our...
Where is the option to view the layout where the web content is published?
legacy How To
Issue We are looking for a possibility to view the layout where the web content is published   Environment Liferay DXP 7.1   Resolution There is the following groovy script which can be executed via Server...
User Last Login Date Not Updating
legacy Troubleshooting
Issue We're observing that our user's loginDate and lastLoginDate are not updating correctly in the user table.   Environment DXP 7.1 DXP 7.2 DXP 7.3  Resolution 1) Set the following portal-ext property:    ...
LAR File Auto Deployment
legacy
Issue Is there any way to programmatically load LAR files out of the box? Environment All Liferay Versions Resolution At this time there is no out-of-the-box method for auto-deploying LAR files. LAR files cannot be...
Can't display other site's articles in the Web Content Display
legacy
Issue We could add other sites as scope in the Web Content Display portlet in DXP 7.3 and below, so we could display articles from sites other than the current one That option is now gone in DXP 7.4, so...
"Import from CSV" performance problem
legacy
Issue There is a problem importing from CSV, it took too long to load all the lines. The CSV is being processed for around half a minute and after continuing with the import the pop-up gets blank for a longer...
Save display format
legacy
Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. Issue...
Cluster scheduled job issues with Open ID Connect (OIDC)
legacy Troubleshooting
Issue A known issue related to clustering with environments using Open ID Connect has been identified wherein the number of scheduled jobs may be mismatched on each node. This may cause a performance impact, or a loss of...
Automated backup failure due to Error 408 (Request Timeout)
legacy Troubleshooting
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue We have identified an incident where a backup failure may occur on...
No fragment link is shown on pages
legacy Troubleshooting
Issue Fragment editable links only work by default in English Steps to reproduce: 1. Start Liferay DXP-7.4-u22 2. Edit the home page 3. Add language selector to the page 4. Click on the Heading fragment on the home...
Web Content Structures Not Visible in Second Instance After Upgrade
legacy Troubleshooting
Issue After upgrading to a Quarterly Release, web content structures are not visible in the second instance when creating web content. Environment Liferay Quarterly Release upgraded from a previous version...
Unable to use /-/ for redirection rules.
legacy How To
Issue When I use 2024.q3.13 I'm unable to use /-/ for redirection. I receive an error. Steps to reproduce: Start a clean bundle of Liferay DXP 7.4 QR 2024.Q3.13 Go to Configuration -> Redirection and add a new...
Is it possible to use Liferay-provided and custom certificates at the same time?
legacy
Issue Can I use both a custom certificate and a Liferay-provided certificate? Environment Liferay SaaS Resolution Yes, it's possible to use both a custom certificate (e.g., for domain.es) and a Liferay-provided Let's...
How to Enable Audio for CAPTCHA
legacy How To
Issue How can users enable audio for CAPTCHA verification? Environment Liferay DXP 7.4 and above Resolution Liferay does not provide out-of-the-box (OOTB) support for audio CAPTCHA functionality. However, users...
Page Audit is not displaying errors properly
legacy Troubleshooting
Issue I have an issue with Page Audit. The feature has stopped working. When initiating an audit on a page, the progress bar reaches 99% and then stops, resulting in a null pointer exception error being thrown in the...
Proxy paths are not honored after upgrading to 2025.Q1.9
legacy Troubleshooting
Issue After upgrading to 2025.Q1.9 we've found that our page are largely inoperable. There are a large amount of console errors related to missing functions, missing MIME types, missing AUI, etc. Environment...
Unable to edit or create Collections
legacy Troubleshooting
Issue We've discovered a behavior that occurs when trying to edit existing collections or creating new collections. The page fails to load. The main error that popualates references a missing classname:...
I cannot schedule web content using a date in the past
legacy Troubleshooting
Issue I have an issue with the web content scheduling. I set the time zone of the user's OS to CET while the user and the server are set to UTC (by default). I create web content and schedule it to be less than 1 hour...
Pages Appear in Search Results But Lead to 404 Errors
legacy Troubleshooting
Issue Some search results lead to 404 pages, even after reindexing. Pages exist but cannot be navigated to with the search bar. Search bar is unresponsive when clicking on certain results. Environment...
How to Grant Add User Permission to a New Role?
legacy Troubleshooting
Issue We set up a new role and want to enable it to add new users to the portal. When we navigate to Define permissions > Users and Organizations, there is no "Add User" permission. Even is granting all permissions...
Rest Application menu (/o/api) contains duplicate items
legacy Troubleshooting
Issue I have noticed that when I use the headless /o/api Rest Application menu has duplicated items. It is duplicated next time after being selected and used. It does not impact the functionality. Reproduction Steps:...
Display date disappears if you update a web content
legacy Troubleshooting
Issue I have an issue with the web content article display date. When I update the web content by changing the title, the published date disappears. Reproduction Steps: 1. Start 2025.q1.8-lts 2. Go to Content & Data...
Deploys failing due to "requested flag is either misspelled or unsupported by this database type"
legacy Troubleshooting
Issue New deploys fails due to the database service and backup restores too Checking the database service logs you identify the following: INFO May 15 14:54:39.664 1904 database 75b864bd48-zzc6n [INFO] Instance...
GMT Unexpectedly Appears in Time Zone Dropdown
legacy Troubleshooting
Issue I'm trying to customize the default list of time zones in Liferay DXP by setting the time.zones property in the portal-ext.properties file. I didn't include GMTin the configuration, but it is still showing...
Liferay service restarts frequently
legacy Troubleshooting
Issue Since we allowed access to some users to contribute content, we are getting many issues with Liferay service restarts. While we are working with the platform, following error message is shown without any...
NoClassDefFoundError: org/apache/commons/compress/archivers/zip/ZipArchiveInputStream
legacy Troubleshooting
Issue We are putting up commons-io on osgi/module folder so it will be readily available to all modules, on our previous version of Liferay (DXP 2024 Q1.7), the commons-io worked, however now we are updating to the latest...
Error in Jenkins builds
legacy Troubleshooting
Issue When we generate a new build, we get the following error: ERROR: the command "[lcp, deploy, --only-build, --project, resumed, --metadata,...
Web Content is being approved after the expiry date
legacy
Issue When users enable workflow for web content, the expiration date feature is not working as expected. Steps to reproduce: 1. Start the server 2. Apply 'Single Approver Workflow' for web content. 3. Navigate to...
How to expose large object entries to guest users without manually assigning the permissions
legacy How To
Issue How to expose object entries to guest users without manually assigning permissions to each entry. Assigning permission will work here but if the number of entries in the object is large, it will not be...
The drop-down is not working when clicking anywhere apart from the arrow
legacy Troubleshooting
Issue The category filter fragment only expands or collapses the category list when clicking the dropdown arrow. Clicking the category name itself does not trigger this action. Steps to reproduce:  1. Navigate to...
CVE-2021-29044
legacy How To
Issue We would like to verify if our Liferay instance is vulnerable to CVE-2021-29044 Environment DXP 7.2, DXP 7.3 Resolution Please see if your current patch level is higher than 7.2 FP10, or 7.3 DXP1.  If your current...
I received the following error in the log: Feature flag LPD-10588 is not available for company 0
legacy Troubleshooting
Issue After upgrading to 2025.q1.6-lts, I received the following error in the log: Feature flag LPD-10588 is not available for company 0 Environment Liferay Quarterly Release 2025.q1.6-lts Resolution The case has been...
Object entry reviewer to have access only to currently reviewed object, not to all entries
legacy Troubleshooting
Issue Issue description: I have enabled a review workflow for an object and noticed that if I want the reviewer to be able to edit the submitted object entry during the review task, I need to add the "Access in Control...
Deploying an EXT module on PaaS
legacy How To
Issue Deploying an EXT extension results in the extension being lost after the environment restarts. Environment Quarterly Releases 2023.Q3.3+. PaaS Resolution The use of EXT modules is discouraged....
Hidden Heading (

Navigation

) and Incorrect role="main" Usage in Liferay DXP Theme
legacy Troubleshooting
Issue An unnecessary hidden heading, <h1 class="sr-only">Navigation</h1>, is present in the page source code. Although hidden visually, it is still picked up by screen readers, which can confuse users...
Analytics Cloud Stuck On "Redirecting to your identity provider..."
legacy Troubleshooting
Issue When attempting to access Analytics Cloud via https://analytics.liferay.com the site hangs indefinitely on the "Redirecting to your identity provider..." message. This can occur despite successfully logging...
User Workflows Not Appearing Under 'Assigned to My Roles'
legacy Troubleshooting
Issue We have enabled a workflow for approving new user account creation. While the Admin user gets the notficiation about the workflow task, if they navigate to My Workflow Tasks > Assigned to my Roles, the task is...
Loss of Client Extension Configurations After Publishing with Local Staging
legacy Troubleshooting
Issue After configuring settings such as JS or CSS on the pages of a site with Local Staging enabled, the changes are being lost after publishing to Live   Environment 2024.Q1.12 (or older versions)   Resolution This...
Is it possible to block direct access to a portlet render URL?
legacy
Issue We would like prevent direct access to portlet render URLs (/c/portal/render_portlet) that bypass normal navigation within the portal.  These portlets have been manually added to the page. Example URL:...
After upgrading to 2025.q1. old display date is not set as publication schedule date
legacy Troubleshooting
Issue When upgraded to 2025.q1.2 the display date was still there in the database, but when you checked the UI clicking on Schedule Publication, you could not see the date set for display on the previous Liferay.  ...
Filtering Analytics Cloud Individual User Activity by Date Range via API
legacy Troubleshooting
Issue There is a requirement to filter Analytics Cloud individual user activity data by date range using the API. individual user activity can be extracted withcurl -i -L -H "Authorization: Bearer {token}" -L...
How to use Regular Expressions/OS scripting to query for Active Directory LDAP custom records based on certain LDAP custom fields?
legacy
Issue Is it possible to query Active Directory LDAP imported/created custom records based on certain already existing LDAP custom fields? Environment LDAP 2024.Q1.1 Resolution Using Regular...
Why is the Back Button not working?
legacy Troubleshooting
Issue Users have reported that the back button does not function as expected in certain areas of Liferay. Environment Liferay 7.4 Resolution Kindly navigate to Control Panel → Instance Settings → Content...
Duplicate Web Content Articles are Published if 'Publish' button is clicked several times in succession
legacy Troubleshooting
Issue When publishing Web Content Articles, I noticed several duplicate Web Content Articles are created when the "Publish" button is clicked multiple times in a row Each Web Content Article would have identical...
Running script to import Result Rankings data fails
legacy Troubleshooting
Issue When attempting to run the script from step 2 on Importing the Search Tuning Indexes in 7.4 to import the Result Rankings data, execution fails with the following errors: startup failed: Script1.groovy: 3: unable to...
Custom Meta Tags: name/property attribute
legacy
Issue The Custom Meta Tags feature does not include a name attribute, but instead uses the property attribute. There's a key difference between the name and property attributes in meta tags. The name...
OHS IP Appended to Image URLs on One Application Server Node
legacy Troubleshooting
Issue Inconsistent behavior is observed between two application server nodes with identical configurations. One node appends the OHS (Oracle HTTP Server) IP address to image URLs, causing 404 errors, while...
Path error for mariadb.jar
legacy
Issue Booting Liferay DXP 2025.Q1 we see in log file following error: May 22 11:37:49.551 build-3994 liferay[liferay-7c588c8bd4-mg686] [dxp] ERROR [main][StartupAction:68] Files...
Permissions error when restoring backup
legacy Troubleshooting
Issue We are trying to restore a PRO environment backup into DEV environment. And we see in the log several errors related to Document Library when decompressing: May 05 16:13:15.812 build-3964...
Documents and Images Missing After Restoring Backup to PaaS
legacy How To
Issue After restoring a database and document library backup to a Liferay Cloud PaaS environment, the documents and images are missing. Environment Liferay DXP. Liferay Cloud PaaS Google Cloud Storage...