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(IX_228562AD) violated on Server restart caused by a DuplicateLockException
legacy
Issue Unique constraint (IX_228562AD) violated on Server restart. It could be shown as an ERROR log message in JDBCExceptionReporter class and an INFO log error in BackgroundTaskMessageListener class. 2022-04-20...
Files in the document_library folder are owned by the root user
legacy Troubleshooting
Issue After executing the portal with the Linux root superuser, some files and folders in the $LIFERAY_HOME/data/document_library folder are now owned by the root user and can't be accessed by the...
Disable/Stop the immediate login post resetting the password
legacy
Issue How to disable/stop the immediate login post resetting the password and want users to redirect to the login page. Environment Liferay DXP 7.2 Resolution The default functionality of Liferay is to log...
Gradle build without internet connection
legacy
Issue How to build the Gradle workspace without an internet connection? Steps to run the gradlew command using offline mode Environment Liferay DXP Resolution We have improved the offline support in the most recent...
'The string this-site,this-site does not correspond to a valid search scope preference' console errors
legacy Troubleshooting
Issue Even though the hotfix that was generated by including LPS-146763 is installed, the following errors appear. ERROR [default task-83][BaseJSPSettingsConfigurationAction:83] Unable to include JSP...
The Layout table still contains database references for removed sites
legacy Troubleshooting
Issue Not all references to a deleted site are removed since entries in the Layout table that had the site's groupId are still present after the deletion is complete. Steps to Reproduce 1. Start a clean DXP 7.3...
Alternative for browser native dialogs when Liferay is rendered in cross-domain iframes
legacy
Issue Is there a roadmap for Liferay to deal with Chrome's decision to remove JS dialogs from cross-origin Iframes? Since this can create issues such as using the Control Panel when Liferay is using one of those...
Unable to configure Outlook
legacy Troubleshooting
Issue Steps Followed: 1. portal-ext. properties:  mail.session.mail.smtp.auth=true mail.session.mail.smtp.starttls.enable=true  2. Navigate to Server Administration -> Mail Outgoing SMTP Server: smtp.office365.com...
CounterLocalService.fetchCounter" does not exist in DXP 7.2 or later versions.
legacy
Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. Issue...
Page .lar exports are failing to be imported due to a "DuplicateVocabularyException: A category vocabulary with the name topic already" exists
legacy Troubleshooting
Issue Page .lar exports from one 7.3 environment are currently failing to be imported in a separate 7.3 environment due to the following error:  DuplicateVocabularyException: A category vocabulary with the name topic...
java.lang.UnsatisfiedLinkError: Native Library xxxx already loaded in another classloader after redeploying
legacy Troubleshooting
Issue In our custom developments, we are using a Jar library that uses an external native loaded using JNI. When we deploy our custom development in a clean environment everything works fine, but if we redeploy it,...
After installing a new portal with an AdvancedFileSystemStore document_library, the images aren't shown
legacy Troubleshooting
Issue After migrating, upgrading or installing a new portal with an existing database and document library folder using the AdvancedFileSystemStore the images and documents aren't accessible....
When the data for 'from address' and 'from name' are more than 50 characters, custom calendar notification templates cannot be saved
legacy Troubleshooting
Issue The notification template is not being saved Steps to reproduce: 1. Add a 'Calendar' portlet to page 2. Navigate to Calendar settings 3. Navigate to notificationtemplates tab 4. Edit 'from address' and 'from...
The DXP/Portal WAR's shielded-container-lib/ directory to load libraries
legacy How To
Issue Shielded container library in DXP 7.4 over global classpath(tomcat-<version>/lib/ext/ directory to load libraries globally) Environment Liferay DXP 7.4 Resolution The DXP/Portal WAR's shielded...
Product specifications are not getting created if not available on the portal
legacy Troubleshooting
Issue When specifications are not available on the portal. It's giving 500 Internal Server Error in the response body while creating the product via headless API. Steps to reproduce: 1. Create a product by using...
Product status is not updating by using Patch API
legacy Troubleshooting
Issue PATCH API is not updating the status of the product workflow. Steps to reproduce: 1. Create a product via headless API( request is attached). 2. Check the status of the product in UI ( It's showing as draft...
Old auditing data taking up database space
legacy
Issue Are there any alternative methods to manage audit data? Environment DXP 7.3   DXP 7.2 Resolution As an alternative to saving all of the logging data into the database, instead, we may choose to save it to a...
Audit modules is not starting after upgrade
legacy Troubleshooting
Issue After upgrading from Liferay Portal 6.2 to Liferay 7.2. The following audit module error is appearing. 2020-11-05 10:07:14.615 INFO [Start Level: Equinox Container:...
Troubleshooting java.lang.NoClassDefFoundError/java.lang.ClassNotFoundException
legacy Troubleshooting
Issue java.lang.NoClassDefFoundError or java.lang.ClassNotFoundException on portal startup only. Environment Portal containing custom modules including optional dependencies. Resolution Review the deployed...
Layout permissions lost upgrading from 6.2 to 7.2
legacy Troubleshooting
Issue After the upgrade from 6.2 to 7.2, several Layout permissions have been changed. Some pages restricted to the user Guest are accessible after the upgrade. There are rows in the ResourcePermission table with the...
Product status is not changing via headless APIs
legacy
Issue If the product is created via headless API with workflow-enabled. The status of the product is in a 'draft' state rather than a 'pending' state. Steps to reproduce: 1. Assign a default workflow to Commerce...
Subfolder webcontent is not fetched with headless API
legacy Troubleshooting
Issue Step to Reproduce: 1. Create three basic web content. 2. Create a folder with two basic web content inside it. Now, total web content is 5 including. 3. Navigated to http://localhost:8080/o/api 4. Executed the...
Error using Service Builder when an entity has a BLOB field
legacy Troubleshooting
Issue We define the following sample entity for Service Builder <entity name="Documentos" remote-service="false" local-service="true" uuid="false" table ="REAJ_GESTION_DOCUMENTO" data-source="extDataSource">...
NullPointerException when starting JBoss EAP server
legacy Troubleshooting
Issue After manually deploying Liferay on JBoss EAP, the JBoss EAP server can not be started due to the following ERROR [0m[31m08:50:29,397 ERROR [org.jboss.msc.service.fail] (ServerService Thread Pool -- 80) MSC000001:...
What does expires header with "Thu, 01 Jan 1970 00:00:00 GMT" value means?
legacy
Issue When retrieving HTML content the following header/value can be found: Expires: Thu, 01 Jan 1970 00:00:00 GMT  Along with the Expires header the following ones are also sent in the response: Cache-Control:...
Liferay cluster works when truncating the crashed jgroupsping entries. Why does this happen?
legacy Troubleshooting
Issue When recreating the pod during the pod start-up stage, clustering doesn't work properly, and the below error triggers. But, the Liferay cluster works perfectly post restarting the pods by truncating the entries...
Log file size is 0
legacy
Issue Why the other log files size is 0. The files are "host-manager.xxxx-xx-xx.log, localhost.xxxx-xx-xx.log, manager.xxxx-xx-xx.log". Environment Liferay DXP 7.2 Resolution The other log files...
"Going to buffer response body of large or unknown size" warning triggers
legacy Troubleshooting
Issue Why does the below warning trigger?  2021-08-18 20:14:27.334 WARN  [ajp-nio-8009-exec-795][HttpMethodBase:185] Going to buffer response body of large or unknown size. Using getResponseBodyAsStream instead is...
Options are not available to configure while selecting the "Remote Cluster Connection ID"
legacy Troubleshooting
Issue After portal upgrade, when updating the elastic search in DXP 7.3, options are not available to configure while selecting the "Remote Cluster Connection ID". And the below error triggers at the same time span...
After upgrading from 6.1 or 6.2 to DXP 7.0, Wiki pages have the wrong portlet ID in URLs that are embedded in the content
legacy Troubleshooting
Issue Steps to reproduce: (in order to keep things as simple, I started the upgrade from 6.2, where the ID of the portlet is still 54. The problem is where we upgrade from 6.2 to 7.0) 0. Vanilla 6.2 SP20 1. Create a...
SearchEngineUtil.search equivalent in Liferay 7.2
legacy
Issue Liferay 6.2 class SearchEngineUtil equivalent in Liferay 7.2. Environment Liferay DXP 7.2 Resolution The below document includes the replaced classes of the deprecated ones....
Upgrading from Fix Pack 1 to Fix Pack 2 in Liferay DXP 7.3, a NoSuchGroupException occurs
legacy Troubleshooting
Issue When upgrading from Fix Pack 1 to Fix Pack 2, issues with the control panel options arise, such as being unable to use the page building option and having no portlets visible on the home page. The console...
Application performance comparison between Unicast and Multicast configurations
legacy
Issue As per the business-specific requirement, modified the configurations by changing from default multicast with unicast clustering. While doing so, how the application performance will be impacted between Unicast...
com.microsoft.sqlserver.jdbc.SQLServerException: The driver could not establish a secure connection to SQL Server by using Secure Sockets Layer (SSL) encryption
legacy Troubleshooting
Issue The server is down with the below exception. What does this error mean? ERROR [https-jsse-nio-8443-exec-144] [JDBCExceptionReporter: 234] The driver could not establish a secure connection to SQL Server by...
Error handling LOB columns
legacy Troubleshooting
Issue We have developed a custom entity using Service Builder. One of the tables defines a LOB column. When we try to insert a record in that column we get following database exception:...
'users.reminder.queries.enabled' portal property can be configurable from the UI on a per-instance basis
legacy How To
Issue Until now, the property 'users.reminder.queries.enabled' has been set to true or false per instance. However, after version DXP 7.3, the user is no longer able to do so (as the per-instance property file...
Buttons inside SAML Admin not working
legacy Troubleshooting
Issue Add Identity Provider button of SAML Admin is not clickable. Environment Liferay DXP 7.0 Liferay DXP 7.1 Liferay DXP 7.2 Liferay DXP 7.3 Liferay DXP 7.4 Resolution DXP 7.0, 7.1, 7.2 and 7.3: Add below...
User should be re-directed to the custom page once the session expires
legacy How To
Issue Once the session expires, users should redirect to the custom page Environment Liferay DXP 7.0 Liferay DXP 7.1 Liferay DXP 7.2 Liferay DXP 7.3 Liferay DXP 7.4 Resolution To redirect the user to any...
Extracting Database structure of Liferay
legacy
Issue User needs to extract complete database structure of Liferay. Environment Liferay DXP 7.0 Liferay DXP 7.1 Liferay DXP 7.2 Resolution Liferay does not have any OOTB functionality for extracting the DB...
How to include the gradle dependency of a module into another module project?
legacy How To
Issue How to include the Gradle dependency of a module (Workspace A) into another module (Workspace B) project? Environment Liferay DXP 7.2 Resolution Please Note: Please choose to follow your appropriate discretion...
JS and CSS files are loading only after page refresh
legacy Troubleshooting
Issue JS and CSS files in portlet are loaded only after refreshing a page Environment Liferay DXP 7.2 Resolution Certain elements of the page may require regular navigation to work properly. In these cases,...
Service Access Policy configuration file
legacy
Issue Users are unable to export and save the configurations set by the Service Access Policy. Steps to reproduce: 1) Start a clean bundle of Liferay DXP 7.2 2) Navigate to Control Panel -> Configuration -> Service...
What file upload protocol is used by Liferay?
legacy
Issue We need information about the file upload protocol that is used by Liferay in the file upload functionality from the users' browsers. This information is necessary to fix some network issues in the firewall and...
Upgrading From Fix Pack 8 to 11 Failed Due To NPE
legacy Troubleshooting
Issue After upgrading from fix pack 8 to 11, the portal starts up with NPE. 2022-01-06 12:42:49.469 ERROR [default task-1][MainServlet:1168] com.liferay.portal.kernel.events.ActionException: java.lang.NullPointerException...
Liferay fails to start up after installing fix pack
legacy Troubleshooting
Issue After installing a fix pack, sometimes the environment may not start back up and will encounter the following error: 10-Nov-2021 18:14:07.441 SEVERE [localhost-startStop-1]...
Cannot start up server after applying a new patch
legacy Troubleshooting
Issue After installing a new fix pack / hotfix, the portal is not starting up, even though the temporary folders have been deleted. 06-Dec-2021 13:15:32.439 SEVERE [main]...
Why are Exports Slow In a Site With a Large Number of PDF Documents?
legacy Troubleshooting
Issue When I attempt an export of a site containing a large number of PDF documents in DXP 7.3, the export takes a very long time. Environment DXP 7.3 Resolution This issue is resolved by LPS-142761  ...
Intermittent performance issues caused by Journal Articles Display
legacy Troubleshooting
Issue After installing dxp-16, intermittent performance issues are being seen Thread dumps taken during the performance issue show a number of threads with a similar format: at...
Starting nodes concurrently can lead to incorrect module upgrades
legacy Troubleshooting
Issue Module functionality seems to fail after moving to a newer fixpack. After executing a system:check unsatisfied dependencies like the following appear: Component with ID 58 is unavailable due to missing...
Some pages do not display properly when HTTP Strict Transport Security (HSTS) is configured.
legacy Troubleshooting
Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. Issue...
INFO log traces with STARTED/ STOPPED information are not displayed when deploying a module if using WildFly/JBoss version 22.0.0 or higher
legacy Troubleshooting
Issue When a module is started or stopped, there is usually a log trace of level INFO showing that information. However, when using the application server WidlFly/JBoss with version 22.0.0 or higher, these traces are...
Apache Felix Webconsole JS and CSS resources not loaded
legacy Troubleshooting
Issue Apache Felix Webconsole JS and CSS resources not loaded with 'org.eclipse.equinox.http.servlet' Steps to reproduce: 1. Start the server. 2. Download this: org.apache.felix.webconsole-4.6.4-all.jar from here:...
Upgrade fails after installing dxp-24 because of deprecated constructor
legacy Troubleshooting
Issue When running the upgrade tool after installing dxp-24, the upgrade can fail with the following error appearing in the upgrade logs: 2021-12-23 15:07:39.034 ERROR [Start Level: Equinox Container:...
Unable to delete navigation menu from page
legacy How To
Issue Unable to remove the navigation menu widget from the page. Environment Liferay DXP 7.0 Resolution It is the intended behavior of Liferay as there is an option to enable Hidden from Navigation Menu...
"log4j:configuration" must match
legacy Troubleshooting
Issue Why does the warning "log4j: configuration must match" trigger? 2021-08-12 23:34:41.354 INFO  [main][ModuleFrameworkImpl:1587] Starting initial bundles log4j:WARN Continuable parsing error 33 and column 23...
Liferay and application server logs are not capturing
legacy Troubleshooting
Issue The Liferay log and application server log are not capturing the stack trace. And the size of these files is 0 in size with 3 to 4 lines of the log being traced. Environment Liferay DXP 7.2 Resolution Please...
Custom captcha validation using CaptchaUtil fails with error "Captcha Validation Failed"
legacy Troubleshooting
Issue Custom captcha validation using CaptchaUtil API fails giving "Captcha Validation Failed" error in logs when having below code in jsp file: <liferay-captcha:captcha url="<%= captchaResourceURL %>"/>   ...
java.lang.RuntimeException: com.liferay.portal.lpkg.deployer.LPKGVerifyException: LPKG validation failed
legacy Troubleshooting
Issue Why "LPKGVerify RuntimeException" triggers? SEVERE: Exception sending context initialized event to listener instance of class com.liferay.portal.spring.context.PortalContextLoaderListener...
TypeError: str.indexOf is not a function error is encountered while doing `gulp-upgrade`
legacy Troubleshooting
Issue While upgrading Liferay themes from Portal 6.2 to 7.2, the following error is coming. bash-4.4# gulp upgrade [20:01:07] Using gulpfile /home/node/devcenter-theme/gulpfile.js [20:01:07] Starting 'upgrade'......
"The activate method has thrown an exception java.nio.file.NoSuchFileException:" reported for bundle com.liferay.portal.osgi.web.wab.generator.impl when starting server
legacy Troubleshooting
Issue "The activate method has thrown an exception java.nio.file.NoSuchFileException: + {path}" reported for bundle com.liferay.portal.osgi.web.wab.generator.impl when starting server. 2021-12-23 05:46:17.220 ERROR...