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Controlling Role Visibility via Headless API
legacy How To
Issue The /o/headless-admin-user/v1.0/roles API exposes all system roles, potentially revealing sensitive information about permission structures, user roles, and their associated components (portlets). Environment...
What hardware is supported to run Liferay?
legacy
Issue The Compatibility Matrix does not list any specific hardware to run Liferay. What is supported to run Liferay?   Environment DXP 7.3+ Quarterly Releases   Resolution Liferay's Compatibility Matrix focuses on...
learn-resources.liferay.com:443: Connection reset lines appearing in logs
legacy Troubleshooting
Issue The following warnings have been appearing in the Liferay logs and need to be removed: INFO [http-nio-8080-exec-2][RetryExec:97] I/O exception (java.net.SocketException) caught when processing request to...
Users are redirected to the Document Library home folder after interacting with a document
legacy Troubleshooting
Issue After interacting with a document in a sub-folder withing the Document Library, users are redirected back to the Document Library's home folder. Environment Quarterly Releases Resolution This issue has been...
Welcome to Liferay converted to a random paragraph when using non-US English language
legacy
Issue When using English (United Kingdom), English (Australia), or English (Canada) as the default language in Liferay DXP page, the default page displays a placeholder message instead of the expected "Welcome to...
AntiSamyモジュールを無効化しても、Webコンテンツにタグを貼り付けた際、属性が自動的に削除される
legacy Troubleshooting
問題 Webコンテンツを編集時に、 タグを貼り付けると、タグの属性が自動的に削除されてしまいます。 一例として、 <p oncontextmenu="return false;">Test</p> をペーストすると、 <p>Test</p> に自動的に変更されます。 Webコンテンツの入力のサニタイズは、AntiSamyモジュールにより行われているのは既知だが、...
Resources Not Displaying Correctly in Page Fragments
legacy Troubleshooting
Issue Page fragments that use resources with Freemarker variables in their URLs do not display correctly when the fragment is viewed on a page. <#assign varResource = "resourceName"/> <img...
Intermittent Digit Loss in Liferay Form Confirmation Field
legacy Troubleshooting
Issue I'm experiencing an issue where digits are unexpectedly removed when quickly typing numbers into a confirmation field within a Liferay Form. Steps to Reproduce: Create a new Liferay Form. Add a numeric field...
Organization's users exposed in UI when modifying groupID in Request Body
legacy Troubleshooting
Issue An organization's member list can be seen by manipulating the role member assign(groupID) in a request. Here are the steps to reproduce: Setup browser proxy to 127.0.0.1:8180. For example with Chrome, navigate to...
How do I renew expired SAML certificate?
legacy
Issue We just noticed while browsing through the admin settings that apparently our SAML certificate expired four months ago, but our SSO and login works with no issue. We use Azure AD (Entra) for the Identity Provider...
"Missing 'Date Modified' and 'Date Created' Fields in Object Display Page Template Mapping
legacy Troubleshooting
Issue We have a Display Page Template defined for an Object (Documents - Simple Document). In the edit mode, in the list of available variables of the mapping fields, the Date Modified and Date Created fields are...
Incorrect Price on Catalog Page and PDP(Product Detail Page)
legacy Troubleshooting
Issue The Product Listing Page (PLP)/Catalog Page shows the correct minimum price, but the Product Detail Page (PDP) shows a different price based on the quantity values.  Catalog Page/PLP:   Product Detail Page...
How to Set the Limit of Pages to Preview Documents in SaaS enviroments
legacy Troubleshooting
Issue The “Set limit of number of pages to preview” functionality is not working after configuring it on the Instance Settings level. Environment Liferay SaaS Resolution For SaaS customers, it is necessary to first...
SAML Certificate Deleted After Restarting Liferay DXP on Kubernetes
legacy Troubleshooting
Issue Configured SAML in Liferay. The SAML certificates are deleted when the Kubernetes pod (Liferay server) is restarted. Environment DXP 2023.Q4.0 Resolution The SAML certificate is stored at /opt/liferay/data/. In...
Does the use of tags cause an accessibility issue?
legacy
Issue We have verified that Liferay uses the <small> tag in the Type and Category facet search filters and we think that it could lead to an accessibility issue, violating the WCAG 1.3.1 Information &...
Document's viewCount Not Updating when Viewing it in Documents and Media
legacy
Issue Liferay's default Document and Media portlet allows users to open files directly within the portlet. However, the view count for these documents isn't registered in the database unless the user downloads the...
There is no Cookie Policy Utility Page visible after enabling the Analytics Cloud Cookie Control (LPD-10588) Feature Flag
legacy Troubleshooting
Issue When the Analytics Cloud Cookie Control (LPD-10588) Feature Flag is enabled in Control Panel > Instance Settings > Feature Flags > Release, the corresponding Cookie Policy Utility Page is not shown in the...
Adaptive Media Warnings from AMRuntimeException and Errors from GhostscriptImpl in the Logs
legacy Troubleshooting
Issue There are warnings related to Adaptive Media and Errors related to Ghostscript in the logs when trying to configure ImageMagick and generating media previews. First warning:   2025-04-24 00:02:15.885 WARN...
The Product Menu Becomes Unresponsive after Upgrading to 2024.Q3 when module.framework.properties.org.osgi.framework.bootdelegation is configured
legacy Troubleshooting
Issue After upgrading to version 7.4 2024 Q3.6. the product menu becomes inaccessible and resulting in an exception at the backend. This happened after copying the...
Adding proxy properties in the JVM causes images to no longer be visible on the site
legacy Troubleshooting
Issue After adding the following properties to the environment variables LIFERAY_JVM_OPTS, images on the site are no longer visible. https.proxyHost= httpx.proxyPort   Environment Liferay DXP QR 2024.Q1.10   Resolution...
User Redirected to Guest Site Login After Clicking Form Submission Link in Email Notification
legacy
Issue Clicking the form submission link in an email notification redirects a user to the login form on the Guest site instead of the site where the form was submitted. Navigate to Control Panel > System Settings >...
Special characters like apostrophe (') is displayed as its ASCII value in the account address field
legacy Troubleshooting
Issue Special characters like apostrophe (') are displayed as their ASCII value in the account address field. Steps to Reproduce: Start Liferay DXP 2024.Q1.12 Go to Control Panel -> Accounts Create an...
Make certain pages accessible to specific IPs only
legacy How To
Issue How to make certain pages to be accessible only via specific IPs. Environment Liferay DXP [all versions] Resolution In order to allow certain pages to be accessible via specific IPs, users can perform...
Site-initializer using PATCH instead of PUT for object definition with API
legacy Troubleshooting
Issue I am having issues updating our object definitions via site initializer synchronization. The issue was first observed with new fields not getting added to objects. When I do a manual object definition export/add...
Theme Contributor Loads Multiple Times
legacy
Issue When deploying a Theme Contributor, it loads multiple times. The number of times varies depending on the website, page, and other factors. Environment Liferay DXP 7.0 and later Resolution Multiple calls to a...
Enabling DKIM Email Signatures
legacy
Issue How to enable DKIM signatures for emails sent from Liferay. Environment Liferay DXP 7.4 Resolution DKIM signatures are configured on the mail server, not in Liferay DXP. Email security standards like...
Can I use per-instance portal-[companyId].properties files in my enviroment?
legacy Troubleshooting
Issue You would like to have a per-instance properties file after adding -Dcompany-id-properties=true in setenv or system-ext properties. While infrequent, a StackOverflowError can be reproduced and...
Resolving ClassNotFound Exceptions in JSPs and TLDs
legacy Troubleshooting
Issue A ClassNotFound exception occurs when referencing classes from JSPs or TLDs, even when using a wildcard (*) in the import-package header of liferay-plugin-package.properties. Example error message: Unable...
Upgrade to 2024.Q4.5/6 fails with "Unable to upgrade com.liferay.object.service to 10.2.0 from 10.0.0"
legacy Troubleshooting
Issue I am trying to upgrade to 2024.Q4.5 or 2024.Q4.6. The upgrade fails with the following error: 2025-02-03 15:56:10.160 ERROR [main][UpgradeExecutor:333] Failed upgrade process for module...
When creating a Panel App Module, the instance becomes unresponsive
legacy Troubleshooting
Issue When trying to create a Panel App Module, the portal instance becomes unresponsive after signing in.  Environment DXP 7.4 Resolution This issue will be fixed in LPS-186113 and is caused by the conversion of...
Headless API call returns 500
legacy Troubleshooting
Issue When performing a request to the Headless API without authentication, it throws a 500 error code. Steps to reproduce: 1. Perform a GET request to...
Will the uploaded files get written to the tomcat /temp directory before moving to DB if setting dl.store.impl=com.liferay.portal.store.db.DBStore
legacy
Issue When setting the following property, whether the uploaded files will be written to the tomcat /temp directory before moving to DB. dl.store.impl=com.liferay.portal.store.db.DBStore Environment Liferay DXP 7.2...
I would like to know more about the counter count-up conditions.
legacy
Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us....
GZIP filter disabled by default
legacy How To
Issue GZIP filter is not enabled after upgrading from DXP 7.0. Environment DXP 7.0, 7.1, 7.2, 7.3, 7.4 Resolution This functionality has been disabled due to the potential security risk over HTTPS. ...
SQLSyntaxErrorException is Thrown When Liferay Starts up
legacy Troubleshooting
Issue We set up a new environment deploying Liferay 7.4 U92 on JBoss EAP 7.4. When Liferay starts up, we observe the following error in the log: Caused by: com.liferay.portal.kernel.log.LogSanitizerException:...
"Someone may be trying to circumvent the permission checker" errors shown in the logs
legacy Troubleshooting
Issue The following message is identified in the logs: May 10 11:28:27.159 build-3348 liferay[liferay-64c4b97d99-nvp2x] [dxp] ERROR [http-nio2-8080-exec-18][IncludeTag:128] Current URL...
How to create GraphQL request to Filter Content Structures
legacy Troubleshooting
Issue When trying to filter Content Structure ( WebContent > Structures ), and using a wrong syntax, you might get any of the following errors: Exception while fetching data (/contentStructureStructuredContents) :...
Log4J 2 is required
legacy Troubleshooting
Issue When system starts, following error message is showed in the log: ERROR [Start Level: Equinox Container: 6841ecc3-6984-4344-8287-86848c86a132][Log4jConfigUtil:53] Log4J 2 <Configuration> is required...
Error ORA-01461 and Oracle ojdbc11.jar version
legacy Troubleshooting
Issue During upgrade to DXP 7.4 using an Oracle database, some errors happen with this pattern: ... ORA-01461: can bind a LONG value only for insert into a LONG column_ ... Environment Liferay DXP 7.4 ojdbc11.jar...
Interval is either equal or less than 0 error during upgrade
legacy Troubleshooting
Issue You might encounter the following error during upgrade attempt to Liferay DXP 7.4 U69+: ERROR [main][ROOT:47] bundle com.liferay.portal.scheduler:8.0.32...
How to reduce disk space used by Document previews
legacy Troubleshooting
Issue We have noticed that half of the backup size corresponds to Document previews from the Document Library. Is there a way to clean up these files and reduce the backup size? Environment Liferay DXP 7.1 Liferay...
Admin will not be allowed if they doesn't contain the domain @liferay.com
legacy Troubleshooting
Issue Users are unable to use any emails unless they have @liferay.com and are observing the "java.lang.IllegalStateException: Unable to get default company ID errors": SEVERE [http-nio-8080-exec-4]...
Change the trace level for code_jsp
legacy How To
Issue How to change the trace level for the following 'WARN', code-404: WARN  [default task-2629][code_jsp:154] {code="404", msg="Not Found", uri=/code.png Environment Liferay DXP 7.3 Resolution The user can...
Redirect is not going to expected site page after configuring friendly URL
legacy Troubleshooting
Issue After configuring a friendly URL for my instance Home Page, the redirect is not going to the expected site page. Environment DXP 7.2 DXP 7.3 DXP 7.4 Resolution In order to achieve the expected page redirect the...
Should LDAP verify that user images exist in the Document Library?
legacy
Issue Some user images are missing from my Document Library, but they still have references in the IMAGE table in the database. As a result, LDAP doesn't re-import the user images during an LDAP import. Should...
OAuth Error when trying to log in to Marketplace from Liferay DXP
legacy Troubleshooting
Issue Trying to log in to Marketplace from Liferay DXP (Control Panel > Marketplace > Purchased or Store) Getting the following OAuth Exception: ERROR [http-nio-8080-exec-6][PortletServlet:118] Unable to process...
Headless API returns 20 entries on certain GET methods
legacy Troubleshooting
Issue Headless API only displays 20 entries on certain GET methods Environment Liferay DXP 7.4 Resolution The resulting 20 records is because of the default pageSize value. If you would like to adjust the number of records...
Cannot install Liferay Push on DXP 7.0
legacy Troubleshooting
Issue Trying to install Liferay Push from Apps > Store Getting the error that it failed to complete and in the logs you get: Caused by: com.liferay.portal.lpkg.deployer.LPKGVerifyException: LPKG validation failed...
Non-Liferay Users Cannot Use Their Domain in Setup Wizard
legacy Troubleshooting
Issue We just ran a fresh install of Liferay and are seeing the following error in the logs: WARN [http-nio-8080-exec-5][PortalImpl:6760] null java.lang.IllegalStateException: Unable to get default company ID ...
Calling OSGI Service in fragments
legacy How To
Issue Is there an option/API available to call OSGI Services directly in fragments like it's possible using serviceUtil and staticUtil? Environment DXP 7.4 Resolution Yes, you can obtain this by...
Template to be part of VCS
legacy How To
Issue We are using Github as VCS for our modules and themes code. Structure and Template changes are done manually on the server and they are moved to next server either by export-import or we have to again make the...
Styles Panel styles does not apply to OOTB widgets when Publishing the page
legacy Troubleshooting
Issue When making changes to the Styles Panel (such as changing the background color of a Widget on a content page), the changes are not applied after publishing the page (In the view-source, CSS classes and styles are...
Web Content Display portlet loses the selected Web Content when upgrading to Fix Pack 20
legacy Troubleshooting
Issue After upgrading Liferay DXP 7.2 from Fix Pack 8 to Fix Pack 20, the Web Content Display portlets lost references to selected Web Content. Environment Liferay DXP 7.2 Resolution The issue is happening because...
Is Liferay Portal 6.2 compatible with CentOS 8.6?
legacy
Issue Is Liferay Portal 6.2 compatible with CentOS 8.6? Environment Portal 6.2 Resolution CentOS 8.6 version is not tested and certified with Liferay 6.2. The supported configurations are only those...
How to generate a sustainable Maven project?
legacy Troubleshooting
Issue When creating a workspace using Maven, it is given a limited number of versions, so how to solve this in order to create a sustainable Maven project? Environment DXP 7.4 Resolution The properties in...
java.lang.StackOverflowError while upgrading caused by getSuperLocale
legacy Troubleshooting
Issue Upgrading the database with the database upgrade tool fails, with the following (or similar) messages in the logs INFO  [main][UpgradeProcess:145] Failed upgrade process...
Blank screen when downloading a folder as a zip file from the document library, when the title contains special characters
legacy Troubleshooting
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue When trying to download a folder containing...
"java.sql.SQLSyntaxErrorException: Specified key was too long; max key length is 767 bytes" is thrown when upgrade Liferay
legacy Troubleshooting
Issue I tried to upgrade the portal from DXP 7.3 U33 to DXP 7.4 U92, but the process failed. The upgrade logs show this message: ERROR [main][UpgradeStepRegistratorTracker:187] Failed upgrade process for module...
Remote Apps feature not available in Liferay 7.4
legacy
Issue We installed Liferay 7.4 and didn't find the Remote App feature in Control Panel. Do we have to enable that feature or was it removed for some reason? Environment DXP 7.4 U61+ Resolution Looking...
ExportImportServiceConfigurationUpgradeProcess hangs indefinitely
legacy Troubleshooting
Issue Upgrading to DXP 74U82+ hangs in ExportImportServiceConfigurationUpgradeProcess (v1.0.2) upgrade process: INFO [main][UpgradeProcess:127] Upgrading...