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"No User exists with role Administrator" error seen when upgrading Liferay
legacy Troubleshooting
Issue "No User exists with role Administrator" error is seen when upgrading major Liferay versions, as follows: ERROR [main][VerifyProcessTrackerOSGiCommands:323] null com.liferay.portal.verify.VerifyException:...
Unique Constraint Violated error seen when upgrading Liferay
legacy Troubleshooting
Issue Unique Constraint Violated error is seen when upgrading major Liferay versions (such as 7.2 to 7.4), as follows: ERROR [main][UpgradeStepRegistratorTracker:199] Failed upgrade process for module...
Upgrade Failed due to the Error "No Group exists with the primary key xxxxxx"
legacy Troubleshooting
Issue When doing database upgrade from 7.0 de-98 to 7.4, the upgrade failed with the following error: ERROR [main][ReleaseManagerImpl:183] Failed upgrade process for module com.liferay.dynamic.data.mapping.service...
Auto generation of primary key using sequence type in MS SQL server
legacy
Issue Liferay provides, supports and has the implementation to generate a primary key with sequence In the following documentation liferay-service-builder_7_4_0.dtd under paragraph "@id-type" you can see the supported...
Random user can check another user's order with the correct channelId and accountId - Headless API
legacy Troubleshooting
Issue  User can consume the API without applying any sort of content restriction or authorization /o/headless-commerce-delivery-order/v1.0/channels/${channelId}/accounts/${accountNumber}/placed-orders E.g.: If...
Database upgrade fails due to missing Kaleo tables
legacy Troubleshooting
Issue Would like to upgrade the Liferay environment to a later version The upgrade tool is logging the following error: ERROR [main][UpgradeStepRegistratorTracker:193] Failed upgrade process for module...
java.lang.ClassNotFoundException: org.hibernate.proxy.HibernateProxy cannot be found when blob column is used in service builder
legacy Troubleshooting
Issue I use a blob column type in service builder. On deployment i get Caused by: java.lang.ClassNotFoundException: org.hibernate.proxy.HibernateProxy cannot be found Environment 7.4 Resolution Add the followings...
Sync and AsyncExportImportLifecycleMessageListener unsatisfied references
legacy Troubleshooting
Issue When you execute the command ds:unsatisfied in the Gogo Shell, you get this output: Declarative Service {id: 2457, name: com.liferay.exportimport.lifecycle.SyncExportImportLifecycleMessageListener,...
"No CommerceChannel exists with the key" when starting Liferay
legacy Troubleshooting
Issue After upgrading from Portal 6.2 to DXP 7.4 Update 66, we see the following error in the log when starting Liferay: ERROR [http-nio-8080-exec-10][MiniCartTag:123] null...
User's IP address registered as IP address of web server
Troubleshooting
Issue After configuring Liferay in a frontend server (e.g., Apache, Nginx) and Load Balancers, when a user logs in, the value of the loginIp column in the User_ table is registered as the same local IP addresses of the...
Liferay is unable to configure MySQL because of to an authentication error
legacy Troubleshooting
Issue The issue of being unable to load authentication occurs while configuring the MySQL database with Liferay: java.sql.SQLException: Unable to load authentication plugin "caching_sha2_password" Environment...
How can I invoke Liferay Objects REST APIs from a backend OSGI module?
legacy How To
Issue We are implementing a backend OSGI module, where we have to call the Liferay Objects API. We have noticed that the only available API of this functionality is the REST API / GraphQL API explained here:...
I want to be able to publish redirects through Remote Publishing or bulk export/import redirects.
legacy
Issue There are a large number of redirects that needs to be setup between environments, and I would like to be able to remote publish or bulk export/import redirects. Environment DXP 7.4 Resolution Currently, redirects...
java.sql.BatchUpdateException: Duplicate entry errors
legacy Troubleshooting
Issue Duplicate entry error when switching from Hypersonic to MySQL using the setup wizard Steps to reproduce 1) Start portal with hypersonic 2) In Setup Wizard, add test@liferay.com as an email 3) Click to change...
User clicks not tracked correctly
legacy Troubleshooting
Issue The number of hits goes up by 2 Steps to reproduce: 1) Add "live.users.enabled=true" to portal-ext.properties and start portal 2) Navigate to Control Panel > Monitoring 3) View the number of hits 4) Refresh...
Web content with special characters in their title, their friendly URL is populated with C% code
legacy Troubleshooting
Issue The Friendly URL presented when editing a Web Content is displayed with C% code in the special characters, making it difficult to forward that URL. Environment Liferay DXP 7.4 (equal to or below Update 40)...
java.lang.ClassCastException: class javax.mail.Session cannot be cast to class javax.mail.Session error when configuring email delivery using JNDI
legacy Troubleshooting
Issue We have configured email delivery using the application server JNDI mail resource, adding the following property to the portal-ext.properties file mail.session.jndi.name=mail/Session  We followed this Liferay...
Cache Control header for other content type
legacy
Issue With the following property browser.cache.disabled=false the cache headers are not being set with other content types such as text/css, text/javascript, img/png  Environment Liferay DXP 7.4 Resolution The...
Exceptions from class "freemarker.core.FMParser$LookaheadSuccess" when using java mission control while doing perfomance analysis
legacy Troubleshooting
Issue We are doing a performance analysis using Java Mission Control and while checking the errors tab we see a lot of exceptions coming from freemarker.core.FMParser$LookaheadSuccess class Environment...
Failed upgrade process com.liferay.dynamic.data.mapping.internal.upgrade.v5_2_2.DLFileEntryDDMFormInstanceRecordUpgradeProcess
legacy Troubleshooting
Issue During the upgrade process from DXP 7.3 to DXP 7.4, a NullPointerException is being reported with the following stack trace: 2023-04-04 17:03:17.835 INFO [main][UpgradeProcess:145] Failed upgrade process...
POST request with multipart/form-data downloads the file
legacy
Issue A POST request with multipart/form-data and appropriately sized attached file downloads the file to the temporary disk folder Antivirus agent may detect malicious file(s) in the folder after a similar...
How to rotate Liferay logs per day
legacy How To
Issue Liferay logs can be configured to rotate each day. Environment Liferay DXP 7.4 Resolution Liferay logs default configuration is defined to make logs rotate each day. If you have applied a different...
Fragment's Edit/Update Date Isn't Getting Updated
legacy Troubleshooting
Issue When making edits to fragments and publishing those fragments, the "Modified time" of the fragment is not updated accordingly. Steps to Reproduce: Navigate to Design > Fragments Add a Fragment Collection and create...
Saving Site Settings - Languages takes a long time
legacy Troubleshooting
Issue The issue can be reproduced with the following steps: 1. Go to configuration then select site setting. 2. Select Define a custom default language and additional available languages for this site. 3. Click on save....
Navigating to URL after setting Redirect Pattern is giving 404 error
legacy Troubleshooting
Issue When Redirect Pattern is defined such as below to redirect pages, navigating to the URL gives 404 error instead of redirecting properly. Environment DXP 7.4 u65 and lower Resolution By default, patterns defined...
Headless API returns BAD REQUEST when a friendlyURL contains a forward slash
legacy Troubleshooting
Issue The Headless API returns "HTTP Status 400 - Bad Request" when a / is included in a friendly URL The error can be thrown using these steps: - Login to Liferay as Admin - Go to the headless API page:...
What is the default Database Connection Timeout?
legacy How To
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue I would like to know the default database connection timeout and...
Widget Configuration is not visible with custom theme
legacy Troubleshooting
Issue Steps to Reproduce: Generate a theme with Liferay theme generator. Start the bundle and log in as admin. Deploy the created theme. Add a widget page and drop an out-of-the-box widget on it. Apply the theme to the...
Methods (createResponseMessage) and (sendSynchronousMessage) Removed?
legacy
Issue We have used the following two methods: (createResponseMessage) and (sendSynchronousMessage) in Liferay 7.0 for a long time. We are now upgrading to Liferay 7.4 and they are no longer working as they did. ...
DL Reference Observed When Publishing Web Content to a Live Site
legacy Troubleshooting
Issue When publishing web content to a live site, the following DL Reference may be observed: $dl-reference=/group/123456/com.liferay.document.library.kernel.model.DLFileEntry/123456789.xml$ The root cause of this...
'Error:Internal Server Error' when editing field formula in objects
legacy
Issue When adding data in the Formula Builder field and then deleting it, it is not possible to save Steps to Reproduce: 1) Navigate to Control Panel -> Objects 2) Create one objects 3) Add a field formula 4) Go to...
org.jdom dependency can not be resolved in custom development after Liferay DXP 7.3 U10
legacy Troubleshooting
Issue If you have a dependency of org.apache.velocity, version "1.6.4.LIFERAY-PATCHED-1" (or 2) in a custom development, org.jdom package is not going to be resolved on deployment time after upgrading to Liferay...
Is there a Tool to Whitelist Specific Regex in OSGi?
legacy
Issue Is it possible to enable a whitelisting of specific regex for OSGi module configurations? Environment DXP 7.2 Resolution There are not any out of the box tools regarding whitelisting specific regex for OSGi. The...
java.lang.RuntimeException: java.lang.NumberFormatException: For input string: "" after upgrading to a new 7.4 Update version
legacy Troubleshooting
Issue After upgrading from DXP 7.4 Update 55 to Update 58, exception java.lang.RuntimeException: java.lang.NumberFormatException: For input string: "" is thrown during Liferay startup 2023-02-28 12:15:02.136 ERROR...
Soft Delete for Sites and Pages
legacy
Issue When deleting pages and sites, they are permanently deleted, making the process irreversible. Is there any parameters where I can configure this exclusion with the possibility of reverting?  Environment All...
Maximum Days to Display option not working as expected in Calendar event
legacy Troubleshooting
Issue Steps to Reproduce: 1) Start a Liferay bundle 2) Add Calendar portlet to a page. 3) Go to Configurations of calendar portlet. 4) Go to display settings and do the following settings. i) Enable only the Agenda...
The webapps folder is re-created
legacy Troubleshooting
Issue We have moved the $CATALINA_HOME/webapps folder to a separate partition. We have updated the appBase attribute to point to the new directory, and have deleted the original webapps folder under $CATALINA_HOME. We are...
Virtual instance can’t be accessed after backup recovery
legacy How To
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue After performing a backup restore from one environment...
Task scheduler extending BaseMessageListener not working after restart
legacy Troubleshooting
Issue A task scheduler component extending BaseMessageListener works correctly when deployed to Liferay. When the server is rebooted, though, the task is not registered and it won't be executed. Environment Liferay...
Is there a way to check the jobs that are being executed and that are in the queue?
legacy
Issue Is it possible to check the jobs that are being executed and that are in the queue in the UI? Environment Liferay DXP 7.4.X Resolution As of Liferay DXP 7.4, the UI has a Job Scheduler option where you can...
The Layout Page Template Entry Widget Page Template Name could not be imported
legacy Troubleshooting
Issue A page template cannot be imported Steps to Reproduce: 1) Create a site named 'Test Site 1' 2) In Test Site 1, Design -> Page Templates -> Page Templates, create a new set. 3) Under the set, create a widget...
Unable to create message factory for SOAP
legacy Troubleshooting
Issue When attempting to implement a soap client to call remote soap services, the following error occurred: Caused by: javax.xml.soap.SOAPException: Unable to create message factory for SOAP: Unable to create SAAJ...
ConnectionPoolTimeoutException: Timeout waiting for connection from pool exception when using HttpUtil.URLtoString method from a custom development
legacy Troubleshooting
Issue We are using Liferay URLtoString  method from  com.liferay.portal.kernel.util.HttpUtil in our custom development to call an external web service We are getting ConnectionPoolTimeoutException: Timeout waiting for...
The exception "java.lang.NoClassDefFoundError: aries/base/Parameter" occurs after upgrading from 7.3 GA1 to 7.3 Update 21
legacy Troubleshooting
Issue I am seeing this error after upgrading Liferay 7.3 GA1 to 7.3 Update 21 with WebLogic 12c R2 java.lang.NoClassDefFoundError: aries/base/Parameter   Environment DXP 7.3   Resolution Update the portal property...
Unable to sort the entries by using the External Reference Code
legacy Troubleshooting
Issue It's not possible to sort the entries by using the External Reference Code Steps to Reproduce: 1) Create an object 2) Create Field text 3) Navigate to View tab > Create a Custom View > Mark as default 4)...
The mandatory field Language of object is empty and is possible to save the changes
legacy Troubleshooting
Issue Why it is possible to save the mandatory Language field without any value? Steps to reproduce: 1) Navigate to Control Panel > Object > Objects 2) Create a custom Object 3) Create a Text field 4) View this...
Receiving NoSuchMethodError on DLAppService.AddFileEntry function
legacy Troubleshooting
Issue Using the following method, to add file entries to the portal, at deployment: addFileEntry(   String externalReferenceCode, long repositoryId, long folderId,                 String sourceFileName, String...
WYSIWYG editor in custom jsp is not working
legacy Troubleshooting
Issue Adding a WYSIWYG editor to a portlet by following this document is not working with the below error 2023-01-02 10:04:42.080 ERROR [http-nio-8080-exec-6][IncludeTag:128] Current URL /announcements...
How can I get information about my Liferay license?
legacy How To
Issue Is there a way to get information about my Liferay license in the UI? Environment Liferay DXP 7.0+ Resolution On Liferay 7.0, 7.1, 7.2: Go to Control Panel > Apps > License Manager On Liferay 7.3, 7.4: Go to...
com.liferay.petra.process.ProcessException: java.io.IOException: Broken pipe error during indexation process
legacy Troubleshooting
Issue We have configured the text extraction functionality in an external process using the configuration: text.extraction.fork.process.enabled=true...
Unable to define the searchable option with new objects fields
legacy Troubleshooting
Issue Unable to configure the searchable options of new fields added to an object after it has been published. Steps to reproduce: Create an object: 'Pets' Add a new field: 'petName' (Text, indexed as text) Publish...
Unable to Publish Object Definition Relationships after Importing
legacy Troubleshooting
Issue The user is not able to publish Object Definition relationships after importing them Steps to reproduce: 1) Navigate to the Applications Menu -> Control Panel -> Objects 2) Import one Object Definition with a...
Options missing in portlet menu when using theme generator generated theme
legacy Troubleshooting
Issue When using a base theme generated by the theme generator following the steps listed here, the portlet menu only displays "Permissions" and "Configuration Templates". Environment Themes generated for Liferay 7.4...
Where can the Gogo shell port be changed?
legacy How To
Issue The port used by the Gogo shell for OSGi is 11311 by default. How can it be changed? Environment Liferay DXP 7.4, 7.3, 7.2, 7.1, 7.0 Resolution The portal property that controls the domain and port to connect...
Upgrade error "Column AssetEntries_AssetCategories.ctChangeType already exists with different type than BOOLEAN" occurs with Oracle 19c database
legacy Troubleshooting
Liferay Support does not recommend or endorse specific third-party products over others. The information provided about products not created by Liferay is for reference purposes only, and any implementation of these principles...
Hypersonic Database Error - org.hsqldb.HsqlException
legacy Troubleshooting
Issue We are testing in a new environment and are seeing the following error in the log: ERROR [Portal Dependency Manager Component Executor--2] [UpgradeStepRegistratorTracker:184] Failed upgrade process for module...
Error when we create a site with Minium template
legacy Troubleshooting
Issue When creating a new Site using Minium template, the following stack trace is seen in the logs: 2022-09-22 13:06:24,120 main ERROR Could not create plugin of type class...
How to configure email sender and email logging for Multi-Factor Authentication?
legacy How To
Issue I would like to understand where sender email address for Multi-Factor Authentication comes from. I would like to set the log levels so I can see when emails are sent. Environment Liferay DXP 7.4 Resolution Set...
How to fix the error: Store is not available. Caller service needs to wait for store factory with "dl.store.impl.enabled=true"
legacy Troubleshooting
Issue When starting one Liferay node, the following error is written to the log file: Store is not available. Caller service needs to wait for store factory with "dl.store.impl.enabled=true". The Liferay server is using...
Non logged in users can see the permission portlet
legacy Troubleshooting
Issue Non logged in users can see the permission portlet via a certain URL Environment Liferay DXP 7.2 Resolution Remove com_liferay_portlet_configuration_web_portlet_PortletConfigurationPortlet from the default property...