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Favicon not showing on legacy Microsoft Edge
legacy Troubleshooting
Issue Liferay DXP is running locally on http://localhost:8080 Liferay DXP favicon doesn't show up on Microsoft Edge legacy (EdgeHTML) v.18 or lower. Instead, a dummy favicon placeholder will be shown: On the same browser, the favicon will appear when reaching Liferay DXP through the...
Define Permissions page crashes with a large number of groups on MS SQL Server
legacy Troubleshooting
Issue When a large number of Organizations are added in the portal (More than 200,000), the "Define Permission" screen breaks down and appears to be blank when clicked on Summary -> Control Panel -> General Permissions, or any permissions on the page. Note: The issue is observed when...
Adding custom Spell checker and Query suggestions for languages that do not have them by default
legacy How To
Issue You might want to enable the spell checking and suggestion feature in your 'Search Portlet' but the language you wish to use does not have them by default. Environment Liferay DXP 7.x Resolution Create a simple .txt file with all the words you would like to add As an example for...
Guest User can't upload files in Forms
legacy
Issue Guest users should be able to upload files in the forms. Environment Liferay DXP 7.0 Liferay DXP 7.1 Liferay DXP 7.2 Liferay DXP 7.3 Resolution As of now, there is no out of the box feature where a Guest user can upload the files in the Forms.  This capability has been added...
HTTP 500 error when logging in via Liferay App Screen
legacy Troubleshooting
Issue Users may occasionally be unable to authenticate in Liferay DXP with Liferay Screens for Android. The following errors might be observed in the web server logs: POST /c/portal/login HTTP/1.1" 500 And the mobile devices may show: Cookie invalid or empty Environment Liferay DXP 7.0+...
The main.js of Notification portlet can be accessible
legacy
Issue End-user able to access main.js URL at their end Environment Liferay 6.2 Resolution The main.js of the Notification portlet can be accessed via inspect element or browser.  It can be accessed in the browser because it gets loaded by the browser when loading the notification...
How to programmatically get the list of calendar event invitees
legacy How To
Issue I want to get the list of users that accepted an invitation to an event (but programmatically, not by viewing the event on the UI) Environment DXP 7.2 Resolution - in the background, calendar events are called calendar bookings (so look for classes like CalendarBooking*,...
How to see the number of downloads for Documents and Media?
legacy How To
Issue In Liferay 6.1 and 6.2, if you opened a Document as and Admin, you had the information about the number of downloads. This is missing in DXP 7.0+ Environment Liferay DXP 7.0+ Resolution In DXP 7.0+, you can make this piece of information appear in Site Administration and in the...
Message displayed when "Paste" operation is used in editing web content (CKEditor)
legacy Troubleshooting
This article has been machine translated from its original language for your convenience. Please use discretion as this translation may include some inaccuracies. If you encounter issues with the translation, please use the feedback button to let us know. Issue The following message is...
Web Content can be published by Staging even if Web Contents are deselected
legacy
Issue Steps to reproduce: 1) Create new web content and configure the content on a page. 2) Click on publish to live and switch to the advanced publication, select the page and scroll down and uncheck the web content in the content section. 3) Click on Publish to remote live. 4) Go to...
How can I change the editor used in the Knowledge Base app?
legacy How To
Issue How can portal administrators change the default editor of the Knowledge Base app installed in Lifray DXP? Environment Liferay DXP 7.0+ Resolution You can change the Knowledge Base's default editor from the Control Panel: System Settings > Knowledge Base > Service > Editor Name...
Dev Studio 3.9.0 does not start up with macOS Big Sur
legacy Troubleshooting
Issue Due to an issue with the bundled version of Eclipse, Dev Studio 3.9.0 on macOS Big Sur fails to start up, showing an error message "Alert: Failed to create the Java Virtual Machine." Environment Dev Studio 3.9.0 Resolution A future Dev Studio release will have the updated Eclipse...
Ability to set default "Viewable by" permission for assets
legacy
Issue On a Site with only Public Pages, if I create an asset (such as Web Content or Documents and Media) the "Viewable by" permission is set to "Anyone (Guest)" by default. After creating a Private Page on the Site, the "Viewable by" permission is set to "Site Members" by default....
Wiki FrontPage cannot be deleted or renamed
legacy How To
The page you are viewing has been machine translated for your convenience. As such, errors in translation are possible. Please refer to the original article for the most up-to-date version of this content HERE. Issue The Wiki creates a default page called "FrontPage" by default. If you...
DNSName components must begin with a letter error while starting LDAP server in Apache DS
legacy Troubleshooting
Issue During the configuration of Apache DS I encountered an issue that resulted in an IOException that interfered with starting the LDAP server: ERROR [org.apache.directory.server.wrapper.ApacheDsTanukiWrapper] - Failed to start the service....
Landing page redirection is not working after SAML configuration
legacy Troubleshooting
Issue Once the SAML is configured the Landing Page redirection is not redirecting to the desired page. Environment Liferay DXP 7.1 Resolution The pre and post-login actions (like DefaultLandingPage actions) are not compatible with AutoLogin solutions (like SAML). These pre and post-login...
Expand button not working in mobile view
legacy
Issue While clicking the Expand button of Document & Media in the Mobile, it is not working. Environment Liferay DXP 7.2 Resolution The Expand button is working on all screen size, however, the expand button does not do anything on the mobile version because the size of the document is...
When pasting a content into the Liferay editor, all the formatting is lost
legacy Troubleshooting
Issue After installing a Fix Pack, when an HTML content is pasted to the Liferay Web Content editor, all the format is lost, it no longer respects the styles. Environment Liferay DXP 7.0 Fix Pack 62+ Liferay DXP 7.1 Fix Pack 3+ Resolution Please install Liferay DXP 7.0 Fix Pack 84+ or...
Several unnecessary modules appear in the browser's console upon opening the Liferay site
legacy
Issue When opening the page of a Liferay DXP portal (public or private, logged in or not), several  modules will appear in the browser's Developer Tools' "Source" tab @ http://localhost:8080/o/js_bundle_config: Among these, some of them will not be apparently necessary for the...
Liferay Accessibility Conformance Report Whitepaper (508 and WCAG Compliance)
legacy
Liferay DXP Accessibility Conformance report based on VPAT version 2.4. Conformance to the listed accessibility standards has been evaluated by Liferay using a combination of automated static analysis tools and manual testing with assistive technologies (screen readers, screen...
7.3 Applications Menu shortcut "CTRL+ Shift + M" conflicts with Firefox and Chrome native shortcuts
legacy
Issue The new Applications Menu on 7.3 DXP can be toogled with the keyboard shortcut CTRL+Shift+M, however, when not logged into Liferay, the same shortcut natively toggles the Responsive Design Mode in Mozilla Firefox and the User Profile Selection popup on Google Chrome/Microsoft Edge...
How to disable birthday and gender fields from user profile
legacy How To
Issue Is it possible to disable birthday and gender fields from user profile? Environment Liferay Portal 6.2 Liferay DXP 7.x Resolution On Portal 6.2, go to Admin > Control Panel > Configuration > Users > Fields , and uncheck:  Enable Birthday Enable Gender On DXP 7.x, go to Control...
Site Facet is not working properly
legacy Troubleshooting
Issue Steps to reproduce Create the sites - site 1, site 2, site 3. Create the page named "search" Drag the "search result" and "site facet" portlet to enable search on this page. Search for any site. Expected Behavior: A list of matched keyword/list of all sites should be available to...
Resolving a "compressed-looking" control panel menu in a custom 7.3 theme
legacy Troubleshooting
Issue While attempting to upgrade our custom theme from 7.2 to 7.3, we have run into an issue where there is a "compressed" look for the new top-right control panel menu when comparing the custom theme with the classic theme (with less vertical white space than the Classic theme).  What...
How to reset mail settings
legacy How To
Issue How can I reset (delete from the database) mail settings I have previously set and saved from the UI, at Control Panel > Configuration > Server Administration > Mail? (e.g if I want to provide them through portal properties or environment variables) Environment DXP 7.2 Resolution...
Configurations file is not reflecting for Elasticsearch
legacy Troubleshooting
Issue When users try to change configurations using .config files, these may not always be reflected. Environment Liferay DXP 7.4 Resolution The concerns outlined above mostly happen when the configuration is saved in the database, overriding the configuration provided in the files....
Custom login page instead of default sign-in portlet
legacy How To
Issue Need to have a custom login page instead of a default sign-in portlet when a user tries to access a private page without being logged in. The private and public pages are not having Guest user’s VIEW permission.   Environment Liferay DXP 7.4 Resolution The following are the steps...
How to write some logs to a different log file
legacy How To
Issue We would like to move a trace from the main log file to a separate log file. Environment DXP 7.3+ Quarterly Release Resolution We can use a portal-log4j-ext.xml file to to add a new appender where we specify the name of the additional log file: 1. Edit portal-log4j-ext.xml. 2. Add...
Dual login count in Audit_auditevent table
legacy
Issue When a new user is created and logged in for the first time, the login count in the audit_audit event table will show 2 instead of 1, and when he logs in again, the count will only increase by 1. How does the audit_auditevent table work in the case of the login count? Environment...
Service builder upgrade issue related to class: "java.lang.ClassNotFoundException: com.liferay.portal.kernel.service.PersistedModelLocalServiceRegistry cannot be found by com.mchi.master.service.service_1.0.0"
legacy Troubleshooting
Issue ClassNotFoundException error while upgrading the Service builder of DXP 7.2 to DXP 7.4 2023 Q4.0. The error looks like this: 2024-01-18 09:31:22.491 ERROR [Refresh Thread: Equinox Container: 7c691475-51d0-4491-a1a2-40bee687e2d2][ModuleApplicationContextExtender:72] null...
Glowroot is not working : Connect to localhost:4000 [localhost/127.0.0.1] failed: Connection refused
legacy Troubleshooting
Issue Glowrrot is not working and giving these errors: ERROR [http-nio-8080-exec-5][GlowrootProxyServlet:66] null org.apache.http.conn.HttpHostConnectException: Connect to localhost:4000 [localhost/127.0.0.1] failed: Connection refused: connect Environment Liferay DXP 2023.Q4+ Resolution...
WARN Unable to add list type when executing the upgrade
legacy Troubleshooting
Issue We are executing the upgrade from 7.0 to 2023.Q3 version and we are getting following warning: 2024-02-02 08:28:57.379 INFO [main][UpgradeProcess:119] Upgrading com.liferay.portal.upgrade.v7_4_x.UpgradeListType 2024-02-02 08:28:57.492 WARN [main][UpgradeListType:55] Unable to add...
Troubleshooting "PWC6345: There is an error in invoking javac. A full JDK (not just JRE) is required" errors
legacy Troubleshooting
Issue When trying to open Blogs, Web Content, or other Liferay features, the following error is displayed in the logs: 2024-01-19 15:48:45.179 ERROR [https-openssl-apr-8443-exec-117][PortletRequestDispatcherImpl:304] Unable to dispatch request: PWC6345: There is an error in invoking...
Error after installing Liferay Reports App
legacy Troubleshooting
Issue After installing the Reports App in Marketplace, the bundle starts with the following errors in the logs and the Reports App is not available. 2023-12-22 12:03:06.499 ERROR [Framework Event Dispatcher: Equinox Container: 4e1c55cc-28c5-455d-8782-4c45737be7f1][Framework:47]...
Segments API taking more time
legacy Troubleshooting
Issue When there are around 230 user segments, it displays content based on the segment when the user logs in. Since there are more segments, the segment API takes more time to get the user segment. long[] segmentsEntryIds = _segmentEntryProviderRegistry.getSegmentsEntryIds(siteGroupId,...
Headless API: Read-Only and Write-Only fields
legacy
Issue Schemas used by Headless API have fields with properties readOnly: true or writeOnly: true. What does it mean? Which field must be used when making a POST/PUT/PATCH request? Environment Any Liferay environment using Headless API Resolution readOnly properties are included in...
Theme style is not minified
legacy Troubleshooting
Issue While building themes, user has noticed that theme's style files are not being minified. Environment Liferay DXP 7.4 Resolution Please change NODE_ENV=production by using the environment variable as per your OS before building the theme using yo liferay-theme This change makes sure...
Cannot sign in to marketplace
legacy Troubleshooting
Issue Steps to reproduce: Go to Control Panel > Marketplace Store Click the Sign In button Expected Behavior: Can sign in to the marketplace Observed Behavior: Clicking the Sign In button doesn’t do anything. Environment Liferay DXP 7.1 Liferay DXP 7.2 Liferay DXP 7.3 Liferay DXP 7.4...
Long Combo URLs Exceeding 2048 Characters
legacy
Issue Long inbuilt Combo URLs exceeding 2048 characters are getting blocked at WAF level. Environment Liferay DXP 7.4 Resolution The long /combo URLs are designed to intentionally be close to the maximum URL size, primarily for performance reasons. The source of the long URLs that start...
User requires a documented list of Key Highlights ,Important changes and Breaking changes
legacy
Issue How to get a list of highlights or important changes that happened while upgrading from one update to another update of DXP version 7.4 in a single document. Environment Liferay DXP 7.4 Resolution Exporting the list into a single document is not an available feature in the Liferay...

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