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Can't order web content structures alphabetically
legacy Troubleshooting
Issue Alphabetically sorting when selecting a structure during web content creation Steps to reproduce: 1. Create 7 structures 2. Start to create web content, select 'More' in the list Expected behavior: The user...
Unable to activate ModSecurity
legacy Troubleshooting
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue When trying to activate ModSecurity or add new rules following...
java.lang.IllegalStateException: Unknown background task executor com.liferay.portal.search.internal.background.task.ReindexPortalBackgroundTaskExecutor
legacy Troubleshooting
Issue When trying to perform a full portal reindex, we are obtaining below error in the logs: java.lang.IllegalStateException: Unknown background task executor...
Forbidden when trying to download openapi.json
legacy How To
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue I am unable to successfully download the openapi.json file...
Filter out the users based on the departments using objects and picklists
legacy How To
Issue How to create a filter using an object to filter users with respect to their department Environment Liferay DXP 7.4 Resolution Follow the below steps to create filter: 1. Navigate to Control Panel > Object...
Error managing documents and URLs using GCS
legacy Troubleshooting
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue When using GCS as a storage solution in your On-Premisse or...
User is not redirected to the Web Content tab after creating and publishing a web content article
legacy Troubleshooting
Issue A user does not get redirected to the Web Content tab after creating and publishing an article. Besides that the back and cancel button do not work upon clicking on them. Environment DXP 7.4 +...
p_auth token missing from GET request
legacy
Issue After enabling CSRF Tokens, a p_auth token is appended to URLs, as expected. However, we noticed that if we manually remove this from the end of a URL and hit enter, we are still able to access the page,...
After enabling the Email Subscriptions from an asset publisher I do not see the Subscribe button
legacy Troubleshooting
Issue In the Asset Publisher configuration I have selected yes in the Toggle the Enable Email Subscription selector, but still I cannot find the Suscribe button in the new assets. Environment DXP 7.3, DXP 7.4...
How to solve error: the parameter is null: _companyLogRoutingFilePatterns
legacy How To
Issue Trying to migrate from 7.4 to Q3, you could observe that in catalina.out file there are some errors such as the following: 2023-11-17 09:54:43,839 main ERROR The parameter is null:...
Where does the set of Synonym Sets get Stored?
legacy
Issue Where does the set of Synonym Sets get Stored? Is it stored in the database or search indexes? Environment Liferay DXP 7.4 Resolution In earlier versions of Liferay DXP, the indexes were used as the...
How to check item display permissions
legacy How To
Issue If the container folder (JournalFolder) of a web content does not have VIEW permissions for Guest, the contents are not seen if we are not logged in. This was different in 7.2. What has changed?...
Regarding the definition of privileges for roles, there are some items that are not reflected.
legacy
Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us....
The link received (via email) after form submission is prompting Guest User to Login
legacy
Issue Is it possible for a guest user to directly access the link received in the email notification (after form submission) without doing the login? Environment Liferay DXP 7.1 Liferay DXP 7.2 Liferay DXP...
Uploading Synonym Sets in Bulk
legacy
Issue Is there any way to upload Synonym sets in bulk (via any sheet or other way) at once rather than manually entering them one by one? Environment Liferay DXP 7.4 Resolution Currently, there is no ootb...
Changes to SEO page options resets custom theme
legacy Troubleshooting
Issue Making any changes to the SEO robot options resets the custom theme, any imported font, and the favicon.  Steps to Reproduce: Add a custom theme, favicon, and google font to the page configurations,...
After enabling LDAP authentication, administrator users who do not exist in LDAP can log in
legacy
Issue We have enabled LDAP authentication, checking it as required and we have unchecked Ignore User Search Filter for Authentication. With this configuration applied the administrator users can login even if...
Set a wrong WebId causes "Unable to get company ID" after upgrade.
legacy Troubleshooting
Issue After upgrade from DXP 7.3 to 7.4 the following error is displayed: 2023-10-24 17:28:16.854 ERROR [SCR Component Actor][ROOT:47] bundle com.liferay.portal.properties.swapper:5.0.24...
Performance problem when uploading a new file having a high number of pages
legacy Troubleshooting
Issue Users may experience significantly slow upload times when uploading a new file to a site that contains a high number of pages. Environment Liferay DXP 7.4 Resolution The issue is addressed by LPS-202905....
Freemarker Error in Notification Template
legacy Troubleshooting
Issue Creating a new custom object with a text field and an associated email notification that uses a FreeMarker template can result in an error that prevents the notification from being sent. The following error...
The link received in the email notification after form submission is showing the 'Page Not Found' Error for Guest User on Liferay SaaS environment
legacy Troubleshooting
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue The link received ('click here to access the form')...
Different Instance IDs shown in logs and monitoring section of Cloud Console
legacy
Issue While monitoring Liferay Cloud, different instance IDs of the database are shown in the log section and monitoring section of Cloud Console. Environment Liferay DXP 7.1 Liferay DXP 7.2 Liferay DXP 7.3...
What are the differences between using name and property in metatags
legacy How To
Issue We were creating custom meta tags and we see there are created using "property" attribute instead of "name" attribute. Are there any differences between using name and property? Are they equivalent?...
Elasticsearch no such index found or index created without mappings
legacy Troubleshooting
Issue In certain instances, an Elasticsearch node index might be improperly created, and documents appear to be successfully injected, but attempts to search for assets in the portal result in no...
Elasticsearch not working after upgrade
legacy Troubleshooting
Issue After performing an upgrade, we've noticed some errors with Elasticsearch: 2023-11-28 13:27:54.223 ERROR [[STANDBY] ExecuteThread: '3' for queue: 'weblogic.kernel.Default...
Liferay PaaS: Custom domains are not SSL certified by Liferay
legacy Troubleshooting
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue We have domains that are NOT using custom SSL...
Unable to view the Page in default language when browser back button is clicked
legacy
Issue The page of the site should be visible in the default language when the browser back button is clicked. Steps to reproduce: 1. The default Language Selector template is added to Liferay's Home page and...
Setting sameSite attribute in Cookie for header response on JBoss EAP 7.2
legacy How To
Issue How to add the sameSite attribute as 'Strict' on the cookies JSESSIONID,COOKIE_SUPPORT,GUEST_LANGUAGE_ID on JBoss EAP 7.2 Environment Liferay DXP 7.4 JBoss EAP 7.2 Resolution In JBoss, navigate...
No preview is generated when Gifsicle is enabled
legacy Troubleshooting
Issue With Gifsicle enabled, when uploading a new image, its preview and adapted images are not generated. The following warning is reported in logs: WARN...
Configure SMTP (Mail Server) on Liferay SaaS Environment
legacy Troubleshooting
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue Want to configure mail but am unable to see Server...
RankingIndexCreationBundleActivator error after running an upgrade
legacy Troubleshooting
Issue After running an upgrade, we found the following errors in the logs: 2023-11-29 22:13:14.432 ERROR...
How to setup a timezone on DXP
legacy How To
Issue We have to make a setup in EST timezone and we would like to know how can we do that on the DXP. Environment DXP 7.4 Resolution Liferay runs and stores all times in UTC format to facilitate translating times into...
Special character not being displayed in page title
legacy Troubleshooting
Issue When a page name uses the ampersand character, it is not displayed correctly in the page title at the top of the browser screen.  Environment DXP 7.4 Resolution It is a known bug that was fixed in DXP 7.4 U69+....
Update Credentials in Jenkins for Git repository usage
legacy Troubleshooting
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue Would like to configure which Git repository the...
Property index.on.startup=true does not work on portal startup
legacy Troubleshooting
Issue The property index.on.startup=true whenever added in the portal-ext.properties file does not work when the portal is restarted which leads to no message being printed regarding reindexing on the Liferay...
Total allocated memory for a service (shown in cloud console's monitoring) is not updated
legacy Troubleshooting
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue We have a custom service running in one of our Liferay PaaS...
JDK 11 protocol TLSv1.3
legacy Troubleshooting
Issue TLS protocol version used by default in JDK 11 is TLSv1.3, and connection with third parties can be affected, default protocols are:  -Dhttps.protocols=TLSv1.2 (default in Java 8)...
Which Liferay version should I use in gradle.properties for the 2023.Q4 Quarterly Release?
legacy
Issue Which version do I need to use for the liferay.workspace.product= property in gradle.properties for Liferay Workspace? Environment Liferay Workspace DXP 7.4 Resolution As of Dec. 15, for the time being,...
What should be the preferred sequence to import data to an environment?
legacy Troubleshooting
Issue User faces 'Missing References' issue many times when importing the data to an environment, therefore, if we have a probable sequence to import this, the issues might get minimised. Environment Liferay DXP...
Backup Service fails to start successfully
legacy Troubleshooting
Issue The backup service fails to start successfully and the following errors can be found in the backup logs: cat: /sys/fs/cgroup/memory/memory.limit_in_bytes: No such file or directory  Environment Liferay DXP 7.4...
Which version should I use for liferay.workspace.target.platform.version with the 2023.Q4 Quarterly Release?
legacy How To
Issue Which version should I use for liferay.workspace.target.platform.version with 2023.Q4 Quarterly Release? Environment Quarterly Release 2023.Q4 Resolution At the time of writing (Dec 2023), the noted workaround will be...
Unable to register portal instance, NullPointerException at TextEmbeddingFieldCreationPortalInstanceLifecycleListener
legacy Troubleshooting
Issue When starting the portal we obtain below stacktrace that prevents from starting it correctly: 2023-11-07 07:33:58.152 WARN [main][PortalInstanceLifecycleListenerManagerImpl:204] Unable to register...
Unable to add more than seven favorite structures from the web content administration
legacy Troubleshooting
Issue When trying to add favorite structures from the web content section, the following message is displayed when number of structures selected is equals to 7-> 'Warning:Right now your quick menu is full of favorites....
Requests to Liferay with an invalid HOST request HTTP header returns the default site
legacy Troubleshooting
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue Requests to Liferay with an invalid HOST request...
Duplicate Entries in Control Panel after installing a Hotfix
legacy Troubleshooting
Issue After installing a new hotfix, the Control Panel shows repeated sections and options.  Environment Liferay DXP 7.4 Resolution This problem can be a consequence of not deleting the contents of...
The Category Facet widget does not allow filtering by site vocabularies
legacy Troubleshooting
Issue When an administrator user tries to configure the Category Facet (Search) widget with vocabularies/categories, only global vocabularies are displayed, not those belonging to a site. Environment Liferay DXP 7.4+...
Non-descriptive Accessibility Labels on Toggle Options
legacy Troubleshooting
Issue Toggle options in are labeled as 'checkboxes', and are not given an identifier. Therefore, Accessibility Readers report them as: “##### checkbox checked”. For example, inspect the element to find the...
Guest user cannot see a Document when accessed by the Latest version URL
legacy Troubleshooting
Issue A Document has "View" permissions enabled for Guest users. When the Guest user wants to access the Document by using the Latest version URL, the Document is not accessible. Environment Liferay DXP 7.4...
Python error when using theme generator on Windows
legacy Troubleshooting
Issue I am trying to create a theme with liferay theme generator on Windows but I am receiving a node-gyp or python related error. Environment Liferay DXP 7.0+ Resolution The generator uses node-sass. If you are on...
Scope selection in Blogs Aggregator portlet not working
legacy Troubleshooting
Issue Log in as Admin Add a Blogs portlet on Liferay home page Add an entry Navigate to Control Panel > Sites Create a new Site (eg: Liferay 2) Create a new page on the Site Add Blogs portlet and Blogs Aggregator Add...
Only the person assigned to a Workflow task should be able to edit the Draft
legacy Troubleshooting
Issue A User, who is assigned to a Workflow task should be the only user who is able to edit the Draft while the Workflow task is assigned to him/her. Currently, users with edit/admin rights can edit the Draft any...
Preview of PDF document (generated with ItextPDF) contains unwanted spaces between letters
legacy Troubleshooting
Issue We are generating our PDF files programmatically using ItextPDF 7.2.5 API The Library used is compileOnly group: 'com.itextpdf', name: 'itext7-core', version: '7.2.5' After uploading such a PDF file to DXP's...
Uploading a large amount of data results in high memory usage on CI service
legacy Troubleshooting
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue Uploading more than 1 GB worth of files can result in a failed build...
The Error "instantiatedGenerator.run is not a function" Occurs When Creating a Theme Using Liferay Theme Generator
legacy Troubleshooting
Issue I followed the documentation to set up the environment and ran the command yo liferay-theme, but the error "instantiatedGenerator.run is not a function" occurs.  Environment Liferay 7.4 Resolution Downgrade Yeoman...
The ci service exceeded 80% of its allocated Memory
legacy Troubleshooting
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue We sometimes see the following warning in the Cloud console when...
After upgrading from 7.4 u90/u91 to a newer version, some Content Pages throw errors and cannot be edited
legacy Troubleshooting
Issue After upgrading from 7.4 u90/u91 to a newer version, some Content Pages throw pop-up errors: "Your request failed to complete". If you try to edit those pages, an empty page is shown. In the browser console some...
Not able to set virtual host value for virtual instance: "Please enter a valid virtual host"
legacy Troubleshooting
Issue I want to set the virtual host on a virtual instance (Control Panel/Virtual Instances), but I cannot save it, I get error "Please enter a valid virtual host". This hostname is not set for any other virtual instance....
Unable to adjust the Mandatory status of a field after publishing the Object Definition
legacy How To
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue This article documents intended behavior where the Mandatory status...
"Specified key was too long" warnings when upgrading from 7.2 to 2023.q3.2
legacy Troubleshooting
Issue We are upgrading from 7.2 to 7.4 When running the upgrade tool, there is this WARN: WARN  [main][BaseDB:1468] (conn=697) Specified key was too long; max key length is 3072 bytes: create index IX_F365A086 on...
Importing and Exporting Object entries
legacy How To
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue This article discusses how to export a copy of your Object entries,...