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Creating a notification template throws a SQLSyntaxErrorException: Unknown column 'notificati0_.classNameId' in 'field list'
legacy Troubleshooting
Issue When I attempt to create a notification template, the creation fails and I see a SQLSyntaxErrorException: Unknown column 'notificati0_.classNameId' in 'field list'> in the logs. I recently updated Liferay...
Endpoint doesn't work if I use the path specified in /api/jsonws page
legacy Troubleshooting
Issue When we open the /api/jsonws page in Liferay and would like to use any endpoints that are namespaced, nothing happens This means that all endpoints that are not under the context name of "portal" are...
Broken pipe message in the log when opening Liferay for the first time
legacy Troubleshooting
Issue Opening Liferay in the browser after removing the osgi/state folder (due to patching best practices) shows the following error message in the log: 2020-04-01 03:54:29.581 ERROR...
Can I change the permission for Liferay logs?
legacy Troubleshooting
Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. Issue...
Need to find the number of user visits to a page in the website
legacy How To
Issue Need to add the page hit count on a portal site to the audit report. Environment Liferay DXP [all versions] Resolution You can add page view events to your audit report, but keep in mind that doing so adds...
Unable to set company logo
legacy Troubleshooting
Issue Steps to reproduce: 1. Start Liferay DXP 7.2 2. Navigate to Control Panel > Configuration > Instance Settings > Instance Configuration > Appearance. 3. Set a custom company logo. 4. Click Save. Expected...
"Unable to get portal cache manager MULTI_VM_PORTAL_CACHE_MANAGER" error while server restart
legacy Troubleshooting
Issue "Unable to get portal cache manager MULTI_VM_PORTAL_CACHE_MANAGER" error has been observed while server restart. Environment Liferay DXP 7.2 Resolution If you have a cluster setup and you have restarted one of...
Column publishDate Liferay upgrade error
legacy Troubleshooting
Issue When upgrading Liferay the error "Column publishDate does not exist in table Layout" appears. Environment DXP 7.0 DXP 7.3 Resolution To resolve this behavior, open a help center ticket to request a hotfix...
Is it possible to customize Liferay's core libraries?
legacy
Issue What happens if a user encounters an issue that can be resolved by customizing Liferay's core libraries, such as the 'AutoDeployDir.java' class? Is this the right approach? Environment Liferay DXP [all...
Using web.server.https.port property with multiple values
legacy
Issue Does web.server.https.port / web.server.http.port property allow multiple values assignment? In case user needs to use two ports, should this property be used with 2 values? Environment Liferay DXP [all...
Attribute in portlet session cannot be found from theme
legacy Troubleshooting
Issue Set an attribute in a portlet's session, like this: @Override public void render( RenderRequest renderRequest, RenderResponse renderResponse) throws IOException, PortletException { HttpServletRequest...
Cannot access actionMapping variable when overriding a StrutsAction
legacy How To
Issue When a StrutsAction is being overriden by a custom component, I cannot use the variable actionMapping in order to return an appropriate ActionForward object. Example: return...
Documents & Media URL format changed in DXP 7.4 u36+
legacy How To
Issue Document & Media Latest Version URL in DXP 7.4 u36+ has changed such that the groupid, folderId and UUID no longer is available from the URL. Previous upload URLs had a format of...
Why is the User-ID counter decreasing in a cluster system?
legacy Troubleshooting
Issue At new user creation the User-ID counter is decreasing in a cluster system. This can be a problem when using Service Builder. Environment Liferay DXP 7.0 Liferay DXP 7.1 Liferay DXP 7.2 Liferay DXP...
If you change the screen name in the API, the My Dashboard URL is not changed.
legacy Troubleshooting
Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. Issue...
How can I get an upgrade tool for JBoss setup?
legacy How To
Issue While upgrading, and using the JBoss EAP 7.4 app server, users need the steps to complete the DB upgrade. Users have access to the upgrade tool in bundled Tomcat, but not in the JBOSS setup. Environment...
Custom service does not work using API JSON
legacy Troubleshooting
Issue We developed a custom service using service builder. The service method receives a string as parameter. We access it through JSON API. When the string length is short (some hundred of kilobytes), the service...
How do I change Tomcat's temp folder path to another?
legacy How To
Issue How can the Tomcat temp folder path be changed to a different path? Environment Liferay DXP 7.3 Resolution In order to configure Tomcat to use a different temp directory, users must first understand the...
When to Start Checking Web Content when Reservation Submission is Made
legacy
Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. event...
Web Content does not appear in Web Content Display after upgrade
legacy Troubleshooting
Issue After upgrading Liferay from an older version to a newer version, web content that was created with the older version is not showing up in the Web Content Display Widget as an option to be selected.   Environment...
ClassNotFoundException when deploying a custom WAR portlet module in the folder deploy
legacy Troubleshooting
Issue Errors like the following one appear when deploying a custom WAR module in the deploy folder: ERROR [fileinstall-directory-watcher][HotDeployImpl:213] com.liferay.portal.kernel.deploy.hot.HotDeployException:...
Elements are Missing from my JDBC_Ping Clustered Environment
legacy Troubleshooting
Issue Elements are missing from my JDBC_Ping clustered environment, and I'm seeing Unsupported template manager ftl errors in the logs. When I disable clustering, the elements are all present. Environment DXP 7.2...
Is using MySQL 5.6 with collation CHARACTER SET utf8mb3 recommended?
legacy Troubleshooting
Issue Using Liferay 7.0 with MySQL 5.6 with collation CHARACTER SET utf8mb3 has certain limitations.  Environment Liferay 7.0 Resolution By default, Liferay creates database tables in MySQL 5.6 with utf8mb3...
Database registration value for the custom field：checkbox
legacy
Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. Issue...
Is there an API to change resource permissions?
legacy
Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us....
sun.reflect.Reflection.getCallerClass Warning message during portal startup
legacy Troubleshooting
Issue You might encounter the following error message during portal startup if you use Java 11: WARNING: sun.reflect.Reflection.getCallerClass is not supported. This will impact performance. Environment DXP 7.0+ ...
Redirect URL not working in DXP 7.4
legacy Troubleshooting
Issue Redirect URL is not working in DXP 7.4 Back Button doesn't work in a DXP 7.4 environment with redirects configured. Environment DXP 7.4 Resolution redirect.url.security.modehas been removed in DXP 7.4 from...
module.framework.system.packages.extra Moved From portal.properties to system.properties
legacy Troubleshooting
Issue After attempting an upgrade to DXP 7.4 Update 49 we are experiencing issues that suggest the below property may have been deprecated or moved. module.framework.system.packages.extra=/ Environment DXP 7.4 Update...
NullPointerException in com.liferay.layout.page.template.service when upgrading from 7.0
legacy Troubleshooting
Issue Following error appears when upgrading from 7.0 to 7.4 if page template has no name: Caused by: java.lang.NullPointerException at...
TemplatePortletPreferences.reset() is not available
legacy Troubleshooting
Issue A Web Content Template from previous versions with the following code is rendered: <#assign journalArticlePreferencesMap = {   "portletSetupPortletDecoratorId": "barebone",   "groupId": "54321",   "articleId":...
Unable to sync callable error during upgrade
legacy Troubleshooting
Issue You might encounter the following error during your upgrade attempt: ERROR [main][DependencyManagerSyncImpl:54] Unable to sync callable java.lang.NullPointerException: null   at...
Installing hotfix on weblogic server
legacy How To
Issue How to install the hotfix on weblogic server Environment Liferay DXP 7.0 - 7.4 Resolution Although this documentation explains Setting Up the Patching Tool in Weblogic, here are the easy steps Check...
P_AUTH is ignored when using JSONWS API
legacy Troubleshooting
Issue When using JSONWS API with the P_AUTH parameter instead of credentials (email/password), the response is HTTP code 403: Forbidden. Environment Liferay DXP (any version) Resolution According to our...
Illegal mix of collations during upgrade process
legacy Troubleshooting
Issue You might encounter the following error or similar during the upgrade process if your database's collation differs from the collation of the tables: com.liferay.portal.kernel.upgrade.UpgradeException:...
Is there an official docker image I can use with Alpine OS?
legacy
Issue I noted that Alpine OS is no longer available in the newer Liferay DXP docker images, they use Ubuntu instead I would like to know if Liferay plans to include Alpine OS again Environment Liferay DXP 7.0+ Resolution...
After creating a new instance, we cannot log in to it.
legacy Troubleshooting
Issue We have created a new instance using the example.com domain. After creating it, we cannot log in to the new instance using the user: test / password: test credentials. What can we do to solve our problem?...
Headless API is unable to get global vocabularies on virtual instance
legacy Troubleshooting
Issue Unable to fetch the global vocabularies on virtual instance using Liferay headless API Steps to Reproduce: Create a virtual instance (Control Panel > Virtual Instances)  Get the virtual instance "Global" Site...
Boot Delegation List Did Not Upgrade Correctly
legacy Troubleshooting
Issue We are seeing the following errors in the console log after upgrading: ERROR - NoClassDefFound ERROR - Unable to Execute Method ProcessMax  ERROR - Expando Bridge Cannot be Found Environment DXP 7.1 DXP 7.2 DXP...
Can Not Create a Virtual Instance
legacy Troubleshooting
Issue When trying to create a virtual instance, an error "Please enter a valid virtual host" shows up. Actually the virtual host is verified to be working. After enabling the DEBUG log for...
Generating an encrypted certificate for SAML assertions in Liferay DXP 7.0
legacy Troubleshooting
Issue We use Liferay as SAML Service Provider and we want to generate an encrypted certificate in order to encrypt SAML assertions. Environment Liferay DXP 7.0. Resolution Unfortunately, this functionality is not...
In a clustered environment, log level changes may not be reflected
legacy Troubleshooting
Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. event...
The user is redirected back to the Calendar page
legacy Troubleshooting
Issue Pagination does not work in the manage calendars section (Liferay DXP Calendars). When the user attempts to change the quantity table number, he is redirected to the calendar page, and the pagination buttons...
Cluster instability
legacy Troubleshooting
Issue Liferay clustering with jGroups has been bound to HTTP thread and can cause severe cluster instability "ajp-nio-10.141.26.102-8009-exec-189" #12374 daemon prio=5 osprio=0 tid=0x00007f1d18097ac0...
Not possible to add Custom Entry on page
legacy Troubleshooting
Issue Mapping with Custom Objects is not working on Pages Steps to Reproduce: 1) Menu > Control Panel > Objects 2) Create a Custom Object 3) Navigate to Custom Object and click on the Fields tab 4) Add a Custom...
How to get all sites or friendly URLs where the article is displayed?
legacy How To
Issue We are searching for a way to obtain where one article is displayed; based on the articleId. I did not find any clear way to achieve our goal in Documentation. The list should contain a list of friendly URLs or a...
Newly created Virtual instance becoming the main instance
legacy Troubleshooting
Issue After creating the new virtual instance the newly created instance becomes the main instance and the System Setting has been shifted to the new instance. Environment Liferay DXP 7.0 Resolution This issue is due...
java.net error URISyntaxException:Illegal character in path at index 0 occurred during the export process
legacy Troubleshooting
Issue While exporting web content, users keep running into errors, but the export is still successful despite the number of errors. Steps to reproduce: 1) Startup DXP 7.3 u23 2) Create a structure with 'text',...
Set up a scheduled job which runs at the same time regardless of the winter/summer time
legacy
Issue I would like to have a scheduled job that uses a time zone independent of my instance time zone for the execution of Job Scheduler tasks, so it runs at the same time (e.g. 10:00 AM) Environment Liferay DXP 7.4...
CannotAcquireLockException is shown in the server logs
legacy Troubleshooting
Issue A CannotAcquireLockException is shown several times in the server log: ERROR [http--10.1.1.133-8080-281][JSONWebServiceServiceAction:97] org.springframework.dao.CannotAcquireLockException:...
The server is starting up with a broken UI
legacy Troubleshooting
Issue Even after clearing the temporary folders, the portal does not start up properly after installing a new hotfix: INFO [main][ModuleFrameworkImpl:1971] Starting web bundles ERROR [Start Level: Equinox...
Server shuts down abruptly when installing hotfixes in Docker
legacy Troubleshooting
This resolution describes hardware recommendations that should only be implemented at the discretion of your team. Liferay Support is not required to make any hardware recommendations or offer any guidance on hardware...
Is there a case where the bundle ID changes?
legacy
Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. Issue...
Even if you disable the Terms of Use, the Terms of Use screen will appear when you log in for the first time.
legacy How To
Issue In DXP 7.3, "Control Panel > Instance Settings > Instance Configuration > Terms of Use > Require Terms of Use" is unchecked. After upgrading to DXP 7.4, a new Terms of Use pop-up will appear upon first login. Can I...
Served pages contain links with URLs including the port number
legacy Troubleshooting
Issue The server is generating HTML/pages with links containing the Web Server's port number in the URL. Example: https://www.myliferayportal.com:443 Environment All DXP versions Resolution If you want to avoid this...
For Oracle Database users, ORA-01795 appears while reindexing
legacy Troubleshooting
Issue For Oracle Database users, an error indicating ORA-01795 appears while reindexing ORA-01795: maximum number of expressions in a list is 1000 Environment Liferay DXP 7.3 Resolution Please try to adjust the...
Cannot display user input field value in Web Content templates
legacy Troubleshooting
Issue When using getData in Web Content template (see example code below), the field reference is displayed instead of the user input field value.  (Output: 'Option92682299' is displayed instead of user input value "Test...
Compile Error when removing build.gradle changes needed for com.liferay.portal.dao.orm.custom.sql. in 7.1 and beyond
legacy How To
Issue When addressing build.gradle changes needed for com.liferay.portal.dao.orm.custom.sql by removing the version number, and a compile error is returned. Environment Liferay DXP 7.1 Liferay DXP 7.2 Liferay DXP 7.3...
Headless API doesn't return a 401 after token expiration
legacy
Issue When I make a headless API call after the OAuth token has expired, I expect the call to return with a 401 status code. However, Liferay returns other status codes after OAuth token expiry. For example, when...
We can't get the catalina home path in tomcat in DXP 7.4
legacy Troubleshooting
Issue After migrating to DXP 7.4, we are unable to get catalina home path by using the variable ${catalina.base} or ${catalina.home} This was working in DXP 7.3 and below Environment Liferay DXP 7.4...
Sometimes the "This portlet could not be found. Please redeploy it or remove it from the page." error is displayed instead the real portlet
legacy Troubleshooting
Issue Sometimes after starting the Liferay server, the: This portlet could not be found. Please redeploy it or remove it from the page. error is displayed instead the real portlet Environment Any Liferay DXP version...