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Is there a max file size limit for the Large File Uploader?
legacy
Issue Is there a file size limit for the Large File Uploader? What is the max file size I can upload to the Large File Uploader? Environment Liferay Support Resolution There is no max file size limit However, uploads can fail if you are connected via wifi and upload a very large file...
How to update moment.js library
legacy Troubleshooting
Issue For security reasons we need to update the moment.js library from version 2.24.0 to version 2.29.4 How do I update the moment.js library in Liferay DXP? Security vulnerabilities in moment.js 2.24.0: CVE-2022-31129, CVE-2022-24785 Environment Liferay DXP 7.1+ Resolution The...
Unable to add the product with promotion to the cart
legacy Troubleshooting
Issue Steps to reproduce: 1. Start Liferay DXP 7.4 2. Create a new site by using the 'minium site template'. 3. Navigate to Promotions and add the promotion to a product. 4. Navigate to Accounts > Create an account. 5. Navigate to the catalog Page and select the account. 6. Add any...
All search widgets shows "Portlet is temporarily unavailable"
legacy Troubleshooting
Issue The sort widget breaks the search page Steps to reproduce 1) Go to the search page 2) Add a sort (search) widget to the page and refresh Expected Behavior: The Sort widget is successfully added without an issue Observed Behavior: All search widgets now show "Portlet is temporarily...
com.liferay.portal.kernel.exception.NoSuchResourcePermissionException: {companyId=20100, name=com.liferay.translation.en_US, primKey=com.liferay.translation.en_US, scope=4}
legacy Troubleshooting
Issue When we open "Site Builder" => "Pages" the following error is thrown and site pages are not displayed: com.liferay.portal.kernel.exception.NoSuchResourcePermissionException: {companyId=20100, name=com.liferay.translation.en_US, primKey=com.liferay.translation.en_US, scope=4} at...
Widgets don't have all configuration options when using a custom theme
legacy Troubleshooting
Issue After applying a newly created theme to the Look and Feel of a Site's pages, I can only see Permissions and Configuration Templates when trying to configure a widget. Environment Liferay 7.4 Resolution When creating a theme, the portlet.ftl is slightly different from the Classic...
Related Assets widget not showing articles from other sites.
legacy Troubleshooting
Issue Expected Result - When I add an asset to the Related Assets widget all related assets from the main Asset Publisher are visible in the widget. Observed Result - The Related Asset widget only shows related assets from the current site. However, on the Asset Publisher widget, related...
Can I use ModelDocumentContributor for journal articles (web contents)?
legacy
Issue The ModelDocumentContributor interface is used by many entities in Liferay to customize index and search operations. Can it be used to customize indexing and search for journal articles (web contents)? Environment Liferay DXP 7.2, 7.3, 7.4 Resolution Up until DXP 7.3, Journal...
How to install Elasticsearch plugins in offline mode
legacy How To
Issue Sometimes customers don't have internet connection on their Production environments and want to install in offline mode the required Elasticsearch plugins: analysis-icu, analysis-kuromoji, analysis-smartcn, analysis-stempel Environment DXP 7.0 or higher Resolution We will take...
JournalArticleLocalServiceUtil.updateArticle(JournalArticle) does not update the translation of my Web Content's title programmatically
legacy Troubleshooting
Issue The direct modification of the title through JournalArticle object by manipulating the titleMap variable does not alter the Web Content's title when calling JournalArticleLocalServiceUtil.updateArticle(JournalArticle). Environment Liferay DXP 7.1+ Resolution The following methods...
Liferay UI Panel - collapsed attribute by default
legacy Troubleshooting
Issue After trying to use Liferay UI panels in a default collapsed state, the attribute does not seem to be working. If I put the following example code in a widget template the panel will appear as extended by default. According to the tld if defaultState and state are not "open" then...
Non-localizable fields default language
legacy How To
Issue In which language are the web content non-localizable fields displayed? Environment DXP 7.4 Resolution By default, the non-localizable fields will allow you to enter the translation only for the site's default language. However, it is possible to change the default language of the...
Site Friendly URL not available
legacy Troubleshooting
Issue I try to change the friendlyURL of one site to "site01" and I can't, it returns the error: Error: Please enter a unique friendly URL. Site and site01 site01 have the same friendly URL. Checking the rest of the sites, none of them are using this friendlyURL, why is it not available?...
Portlet options lost after upgrading to 7.4 U51+
legacy Troubleshooting
Issue After upgrading to 7.4 Update 51+, the Export/Import, Configuration or Remove portlet options are lost. This error does not happen if the Classic Theme is applied. Environment Liferay 7.4 Update 51+ Resolution If we have a custom theme applied, we need to update the...
Webhooks not being created with GitLab due to GitLab connection to Jenkins
legacy Troubleshooting
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue Webhooks are not being created when trying to connect a GitLab Repository with Jenkins  Based on the error seen in the logs, the...
How can I see the number of all visits in Analytics Cloud?
legacy
Issue In the Analytics Cloud, we only see 'unique visitors' and not all visitors. Is it possible to see all visitors' data with Analytics Cloud? We would like to see the total number of visits on the site. Environment Liferay Analytics Cloud Resolution This feature has not been...
Button '-' doesn't work when creating a structure with repeatable field
legacy Troubleshooting
Issue When clicking on the '-' button, the field should be deleted Steps to Reproduce: 1) Navigate to Content & Data > Web Content > Structures. 2) Create a new structure as follows: Field 1 Type: Text Localizable: Yes Repeatable: Yes Field 2 (this field must be inside the previous...
Order Id is not searchable on 'On-Order' Tab in Inventory portlet
legacy Troubleshooting
Issue Steps to reproduce: 1. Start Liferay DXP 7.4. 2. Navigate to Catalog Page > Account Management. 3. Create a business account and place 2-3 orders individually. 4. Navigate to inventory and go inside the placed order SKU. ( for ex: MIN 55861) 5. Navigate to the On Order Tab and...
Duplicate product name is not saving
legacy Troubleshooting
Issue Steps to reproduce: 1. Start Liferay DXP 7.4 2. Navigate to any existing product. 3. Click on the ellipsis action button > Duplicate > Provide any name to the product. 4. Choose catalog from the drop-down. 5. Click Save. Expected Result: The duplicate product must be created with...
jodd.bean.BeanException is thrown when user clicked on 'Submit for publication' inside discount portlet
legacy Troubleshooting
Issue Steps to reproduce: 1. Start Liferay DXP 7.4 2. Navigate to Control Panel > Applications > Workflow > Process Builder > Configuration > Edit Commerce Discount and apply Single Approver workflow. 3. Navigate to Control Panel > Commerce > Pricing > Discount > Click on Add Button >...
StackOverflow error happens when add too many fragments into their DropZones
legacy Troubleshooting
Issue StackOverflowError when loading a page with many fragments Steps to reproduce: 1) Create a new Page 2) Add container Fragment 3) Add approximately 110 Fragments within the container 4) Publish the Page Expected Behavior: Page publishes successfully. Observed Behavior: StackOverflow...
Not every required field has a consistent color after validation
legacy
Issue Read-only and editable input fields are differently identified when it comes to form validation Steps to reproduce: 1) Start up a clean instance 2) Create a new structure in Content & Data → Web Content → Structures (create a structure with all field types setting them to required)...
How to set SameSite cookie attribute to Strict within Tomcat
How To
Issue How can I adjust the JSESSIONID cookie's SameSite attribute from None to Strict? Environment Liferay DXP 7.1 - 7.4 Resolution The JSessionID cookie's attributes are set by your application server or web server. When using a Liferay environment with a bundled Tomcat application...
Segment not working with request parameter option
legacy Troubleshooting
Issue Segment not working using Request Parameters filed. The issue can be replicated using Widget Page as well as Content Page. Steps to reproduce: Create a Blank page named "test" Create a Basic Web Content Go to Site Administration --> People --> Segments, and create a Segment using...
Errors Suggesting a Search Bot Attack
legacy Troubleshooting
Issue We are seeing many abnormal errors in our Liferay catalina logs all of sudden. We have tried restarting, but the errors continue. What could these mean? ERROR [ajp-nio-0.0.0.0-8009-exec-19][MVCPortlet:557] ${@print(md5(31337))}\ is not a valid include ERROR...
Is There An IDE That Liferay Recommends?
legacy
Issue Does Liferay suggest a particular IDE for development? Environment DXP 7.0 | DXP 7.1 | DXP 7.2 | DXP 7.3 | DXP 7.4 Resolution Liferay does not have an officially recommended IDE, you may use whichever you are most comfortable with so long as it can write Java. Additional...
Commerce orders API - how to filter results by orderStatus?
legacy Troubleshooting
Issue I am trying to filter orders fetched from the API /o/headless-commerce-admin-order/v1.0/orders by orderStatus, but that does not seem to be possible.  Steps to reproduce: 1. Create an order and accept it 2. GET...
Search results can be incomplete when highlighting is enabled
legacy Troubleshooting
Issue With highlighting enabled, search results only shows those sentences which match. If there are no matches, it shows all sentences. This can affect the title, summary and other result fields. Environment Liferay DXP 7.0, 7.1, 7.2, 7.3, and 7.4 Elasticsearch Resolution Using...
Contents without URL shouldn't link
legacy Troubleshooting
Issue Contents without URLs linked when used in a Navigation Menu Steps to reproduce: 1) Create web content and set None in the display page selection 2) Create a Site Navigation Menu and add the created web content 3) Preview the Site Navigation Menu or use it on a Page to see how it is...
Activities portlet doesn't show journal updates
legacy Troubleshooting
Issue The Activities widget/portlet does not notify when a Web Content is edited, it only notifies when a Web Content is either created or deleted. Environment DXP 7.4.x DXP 7.3.x DXP 7.2.x Resolution Request the creation of a hotfix containing LPS-173201. Upgrading to the latest version...
How to generate build logs with the --verbose flag in Liferay PaaS
legacy Troubleshooting
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue Sometimes builds fail and we don't have enough information in the logs. Additionally, the following message is reported: Run the...
How to resolve Jenkins failing to build a service with a non-zero status of 127
legacy Troubleshooting
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue When attempting to build the Liferay PaaS service, our Jenkins builds are failing with errors like the following: build-6444...
liferay-asset:asset-display doesn't show the items
legacy Troubleshooting
Issue When changing from <liferay-ui:asset-display> taglib to <liferay-asset:asset-display> taglib using same parameters, the latter doesn't show any items. Environment Liferay DXP 7.4 Resolution You have to specify the template that the taglib needs to use, so instead of just use two...
Whitespace below document on an embedded page
legacy Troubleshooting
Issue While using an embedded page with single page PDF url, a big white-space gets added to the page affecting the look and feel of the page. Steps to reproduce the issue: Upload a PDF document of single page on Liferay portal using Document & Media. Copy the Latest version Url of this...
Widget title gets saved without clicking on '✓' icon
legacy Troubleshooting
Issue While editing the title of any widget on a widget page, it gets saved even without clicking the '✓' icon. Steps to reproduce: Create a widget page. Add a 'Document and Media' widget over the page. Double click on the Title of the widget, and change it to 'Document'. Click anywhere...
/web/guest cannot be removed from the site url if a virtual host is active
legacy Troubleshooting
Issue It is not feasible to remove /web/guest from the site URL when a virtual host is configured. When accessed without /web/guest, the page keeps loading and displays a 404 error in the logs. Environment Liferay DXP 7.3 Resolution This behavior can be observed when users set the...
Option to export multiple web content translations
legacy
Issue Is it possible to translate web content in bulk for multiple locales? Environment Liferay DXP 7.3  Resolution In DXP, users can translate web content in different locales by selecting them from the UI and publishing it. Once completed, they can export it by selecting a different...
No error is reported when the password does not follow the configured policy
legacy Troubleshooting
Issue When we enable a Password Policy and create a new user, no error appears indicating that the password does not follow the configured policy. Environment DXP 7.3 Resolution Please install DXP 7.3 Update 20. Or request a hotfix with LPS-165197. Additional Information Configuring a...
Existing users password encryption algorithm is not updated on password reset
legacy Troubleshooting
Issue The password encryption algorithm of existing users is not being updated after doing a password reset. Environment DXP 7.4 Resolution To resolve this behavior, open a help center ticket to request a hotfix containing LPS-165014, or update your installation to DXP 7.4 update 54 and...
Unable to set Assignment Type of User on a Workflow
legacy Troubleshooting
Issue The screen goes blank in the Workflow Builder if you have a user in your portal that has "Null" in either the first or last name (e.g. a user with the name "Nuller John"). Any searchable field containing "Null" should reproduce the above behavior. Environment DXP 7.4 U37 - U46...
Getting Portal version and Patch level
legacy How To
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue This article describes how to get the Portal version and Patch level in the UI. Environment Liferay DXP 7.0+ Liferay PaaS 7.0+...
Process Builder is unavailable
legacy Troubleshooting
Issue When I try to access workflows, the message Process Builder is temporarily unavailable. is displayed in the UI  and a NoSuchResourcePermissionException error in the logs: ERROR [http-nio-8080-exec-1][KaleoDesignerWorkflowPortletTab] Unable to include JSP...
Cannot select a layout template in a widget page
legacy Troubleshooting
Issue Layout templates can be chosen in the configuration of widget pages to specify the columns and rows where widgets will be placed. When trying to select another layout template (deployed inside a custom theme or on its own) the previous layout template is still selected. There's no...
Search results are incorrect with some keywords
legacy
Issue Search results are not correct with the type facet Steps to reproduce: 1) Create 4-5 web contents with the following titles just for testing purposes: Content for testing Content-on Content-in Content-or Content-to 2) Create two content pages Page for information Page for testing...
When trying to translate web content, multiple fields are absent
legacy Troubleshooting
Issue Web Content Translation Page does not display repeatable Fields Steps to reproduce: 1) Navigate to Content & Data> Web Content> Structures 2) Make a structure with different fields that are repeatable. 3) Now, create web content with this created structure 4) Use these fields more...
Servlet filter is not invoked, when using virtual hosts in the site configuration
legacy Troubleshooting
Issue The implementation of a servlet filter for friendly URLs is causing issues. It works as expected without Virtual host configuration, but when the virtual host is configured, a filter is not invoked. Environment Liferay DXP 7.4 update 23 Resolution The root cause is...
Possible Host Header Attack Vulnerability
legacy
Behavior A potential vulnerability was recently identified for Liferay PaaS powered applications. Liferay PaaS customers can encounter a behavior that appears like a redirection vulnerability (Host Header Attack) when handling URLs that contain encoded period characters (%2e) as part of...
Remote staging: cannot set a form in a Form widget in staging - "This form is not available or it was not published."
legacy
Issue When we take a website with staging configured, and put the Forms widget on a webpage - we cannot configure the Forms widget by selecting a form for it, we get the message "This form is not available or it was not published." after doing this operation.  Environment 7.4 (possibly...
Update packages and regenerate your custom theme with the latest available in order to solve accessibility or style related bugs
legacy How To
Issue Sometimes in order to solve user interface bugs (like accessibility or style related), our customers need to update their custom themes with the latest versions available of liferay-frontend-theme-unstyled , liferay-frontend-theme-styled and liferay-font-awesome This is needed...
Portlet on Private Pages does not save changes in Configuration
legacy Troubleshooting
Issue When adding a portlet to a private page and changing its configuration, the portal displays the success message, but the content returns to the previous value. Environment DXP 7.3 DXP 7.4 Resolution Please install DXP 7.3 Update 12, DXP 7.4 Update 41 or higher. Or request a Hotfix...
How to create custom events in Analytics Cloud?
legacy How To
Issue I would like to create a custom event, but after checking the official documentation, I am unsure about the steps. Environment Analytics Cloud DXP 7.0+ Resolution Please follow these steps to create a simple custom event. DXP 7.0+ Widget Pages' JavaScript Field Go to your Liferay...
Liferay Frontend NPM Toolkit compatibility matrix for Node.js, NPM, Yeoman, Gulp and Generator Liferay Theme
legacy
Issue If a client wants to generate custom themes, they need to install: Node.js and NPM Yeoman Gulp generator-liferay-theme As a result, it is difficult to know which version to install depending on the portal version you use, and we don't have a specific compatibility matrix to cover...
Which tables in the database contain web content, documents and media information?
legacy
Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. Issue In which tables in the database are web content, document and media...
Export/import process fails if there are data links associated with earlier versions of the structure
legacy Troubleshooting
Issue Exporting a structure that contains previous versions can cause a unique constraint violation on import. The following stack trace is seen in the logs: 2022-12-19 21:24:49.032 ERROR [liferay/background_task-3][BatchingBatch:134] HHH000315: Exception executing batch...
Special characters which are used for XSS can be saved as an input without any warning
legacy
Issue Characters as <, >, /, (, ), ", ' which can be used to make scripts, used in HTML and JavaScript are valid to use in the portal as inputs and values, and it can raise security questions The use of these characters did not throw any warning or error messages, neither on the UI nor...
Unable to manage Document and Media type DDL on a localized DDL Display
legacy Troubleshooting
Issue When a new DDL is created from a DDL definition, with any 'Document' fields, and any additional localization/translation, then the translation, and the document is not added to the record The action fails with the following error (please note, the value after the 'field name' can...
Outdated or vulnerable components can sometimes be found in the .cp/ folder inside osgi/state/folder
legacy Troubleshooting
Issue We've run a security scan and it is picking up outdated components inside the .cp/lib/ subfolder of the osgi/state/ folder, and it is confusing our compliance efforts.  Environment Liferay DXP 7.0, 7.1, 7.2, 7.3, 7.4 Resolution This behavior is likely caused by an outdated plugin...
Upgrading from 6.2 to 7.3 changes the number of likes and dislikes
legacy Troubleshooting
Issue Ratings and Comment Ratings are enabled in our portal. When we upgrade the portal from 6.2 to 7.3, some likes turn into dislikes and that creates false information. In the ratingsentry table, the scores of the ratings change from 1 (before upgrade) to 0.2 (after the upgrade)....
Custom code failing to build due to the removal of FinderCache#getResult(FinderPath, Object[])
legacy Troubleshooting
Issue Generated services that call FinderCache#getResult(FinderPath, Object[]) method fail to build due to its removal in 7.4 U47. This method was replaced by FinderCache#getResult(FinderPath, Object[], BasePersistence<?>). Environment Liferay Service Builder DXP 7.4 U46 and previous...
Form Upload Input is missing when mapping to a custom Object's Upload Field
legacy Troubleshooting
Issue When creating a Form that maps to fields on a Liferay Object (and one of the fields is an Upload type field), the option to map the form's Upload input with the custom Object's Upload Field is not appearing. Environment Liferay DXP 7.0-7.4 Resolution Request a hotfix that includes...

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